Incident & Problem Management Specialist at inetum2 | Mexico City

Greetings! We are Fever, the premier technology platform transforming the landscape of culture and live entertainment.Our mission? To make culture and entertainment accessible to everyone. By leveraging our advanced technology and data-driven strategies, we are changing how individuals connect with live entertainment. Each month, over 300 million people across more than 55 countries (and growing) are inspired by our platform to uncover unforgettable experiences, while we empower event creators with our insights and technology to innovate, grow, and attract new audiences.Our achievements? We have partnered with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, presented internationally acclaimed experiences, and received backing from prominent global investors! Quite impressive, right? To fulfill our mission, we are seeking passionate individuals with a proactive mindset, eager to help shape the future of entertainment!Are you ready to be part of this exciting journey?Now, let’s delve into this role and your contributions towards achieving Fever’s mission.ROLE OVERVIEW: We are in search of a motivated individual to join our Sales Operations team. Your responsibilities will include:Oversight of our internal Back Office system.Creation and management of all plans that are added to our platform.Weekly monitoring of database queries to ensure optimal performance of our plans.Collaboration with various teams to implement necessary changes in marketplace configuration.

Hello! We’re Fever, the premier technology platform for culture and live entertainment.Our mission? To democratize access to culture and entertainment. With our innovative technology and data-driven strategies, we’re transforming how people connect with live entertainment. Every month, our platform captivates over 300 million individuals across more than 40 countries, enabling them to discover unforgettable experiences while empowering event creators with our insights and technology, helping them to expand, innovate, and elevate their events to new audiences.Our achievements? We’ve collaborated with iconic industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, delivered internationally acclaimed experiences, and secured backing from several prominent global investors! Impressive, right?To fulfill our mission, we seek proactive individuals who are passionate about shaping the future of entertainment!Ready to be part of the journey?Now, let’s explore this role and how you can contribute to Fever’s mission.Who you will collaborate withYou will join one of our global offices to work in teams and engage directly with our partners, vendors, and venues. In this position, you will assist Fever in expanding its portfolio of original events. To achieve this, you will interact with various departments within Fever, from Marketing to Operations.What you will doAs a Project Manager, you will collaborate with your team lead to develop, launch, and oversee your events from inception to completion. Alongside other departments, you will determine strategies to scale these events across all our markets.The team you are joining is composed of motivated, youthful, and enjoyable individuals. In addition to their multicultural backgrounds, team members come from esteemed organizations: McKinsey, Amazon, Google, KKR, Cirque du Soleil, PSG, and Roland Garros.

Greetings! We are Fever, the premier tech platform driving innovation in culture and live entertainment.Our goal? To make culture and entertainment accessible to everyone. Utilizing our state-of-the-art technology and data-driven strategies, we are transforming how audiences connect with live experiences. Each month, our platform captivates over 300 million individuals across more than 55 countries, guiding them to extraordinary events while empowering creators with our insights and technology to elevate their events and reach broader audiences. Our achievements speak volumes: partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, a portfolio of internationally recognized experiences, and support from top global investors! Quite impressive, right? To fulfill our mission, we seek ambitious individuals with a proactive approach who are excited to shape the future of entertainment!Are you ready to be part of this journey? Let’s delve into this role and explore how you can contribute to Fever’s vision.About the ExperienceDopamine Land is an immersive experience that beautifully merges media, technology, and play in a single location. Whether you're planning a family day out or an adult-friendly evening session, this interactive museum invites everyone to rediscover their inner child through vibrant installations. Don’t miss out—step away from your routine and elevate your dopamine levels!About the Role: As a Global Creative Producer, you will spearhead the creative and scenic production development for Dopamine Land’s global initiatives. You will ensure that every installation reaches its creative potential while navigating operational constraints. This position is perfect for individuals with a robust creative and technical background who excel in fast-paced, international production settings.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

Join us at Fever, the premier technology platform transforming the culture and live entertainment landscape!Our objective? To make culture and entertainment accessible to all. Leveraging our innovative technology and data analytics, we're changing how audiences interact with live events. Each month, over 300 million people across 40+ countries discover incredible experiences through our platform, while we empower event creators to innovate and reach new audiences.Our achievements include collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, producing award-winning events with the support of top global investors. Exciting, right?We're on the lookout for proactive individuals ready to help us shape the future of entertainment!Let’s dive into this role and explore how you will contribute to Fever’s mission. About the Role:We seek a dedicated individual to join our Marketplace Operations Team. Your responsibilities will encompass:Management of Fever's Back Offices: Creating, configuring, monitoring, and maintaining experiences across both internal and external ticketing and distribution platforms.Operational Monitoring: Conducting daily checks on published experiences to ensure accurate setup, performance, and seamless operation.Cross-Team Coordination: Engaging daily with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office planning, coordinate experience launches, and enhance internal operational processes.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

About Doctoralia Doctoralia connects millions of patients with healthcare professionals, helping to make healthcare experiences more human through technology. As a leading SaaS platform in Mexico’s medical sector and a global reference, the company focuses on efficient, patient-centered digital solutions. Role Overview: Sales Trainer The Sales Trainer will play a key role in developing and delivering training programs for both new hires and current team members in Mexico City. This position supports the growth of internal talent and helps the sales team reach its highest potential in productivity and performance. The Trainer ensures every team member understands company processes, tools, and standards. Main Responsibilities Design and deliver training programs for new and existing staff. Create training materials, including presentations, manuals, guides, and digital content. Work with team leads and managers to identify training needs. Assess training effectiveness through evaluations and ongoing feedback. Track participant progress and provide coaching as needed. Keep training records and reports up to date. Update training content when processes, policies, or tools change. Facilitate workshops, group sessions, and one-on-one trainings. Professional Profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field (preferred). Previous experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop participants. Knowledge of training and learning techniques.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

Role Overview Inetum2 is hiring a Batch Scheduling Specialist in Mexico City. This position focuses on managing and optimizing batch scheduling processes to support efficient operations. The role centers on executing batch schedules with attention to accuracy and timeliness, making sure they align with business needs. Main Responsibilities Manage and execute batch schedules across the organization Analyze scheduling data to spot trends and identify areas for improvement Work with cross-functional teams to coordinate scheduling activities Implement process improvements that support operational performance Who Succeeds in This Role Proactive problem solvers who look for ways to improve processes Individuals comfortable working with teams from different departments Those who enjoy using analytical skills to drive efficiency People who adapt well in changing or high-activity settings This role is based in Mexico City with Inetum2.

About the RoleThe Intelligence Specialist will join our data analysis team, utilizing various sources and tools to extract information. Your mission will be to transform data into actionable insights and identify new opportunities for our clients.Key ResponsibilitiesExtract, process, analyze, and present data focused on strategic objectives for the team and clients.Create detailed reports, including daily, weekly, and monthly alerts and summaries.Continuously monitor social media and media outlets to identify and map topics of interest for our clients, pinpointing both opportunities and threats.Manage alerts and crises by monitoring and measuring impact.Innovate and develop new processes or tools to automate tasks and add value for teams and clients.Define listening and monitoring strategies for brands and internal teams, from query definition to implementation and reporting.Develop trend reports to detect opportunities.Implement new measurement and scoring methods, alongside developing and maintaining KPIs and indicators.Extract, transform, and visualize data for final clients.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with medical specialists. The company focuses on improving the healthcare experience through SaaS solutions that help clinics and professionals deliver more efficient, patient-centered care. Role Overview: Field Sales Executive The Field Sales Executive represents Doctoralia directly to doctors, clinics, and hospitals in Mexico City. This role centers on expanding Doctoralia’s client base and strengthening relationships across the healthcare sector. Expect to spend most of your time onsite with potential and existing clients, acting as the face of Doctoralia’s technology and services. What You Will Do Build and maintain strong relationships with healthcare professionals and organizations Identify new business opportunities and drive customer acquisition Represent Doctoralia’s digital solutions to medical providers, demonstrating their value in transforming clinical practice Deliver personalized and attentive service to ensure a positive client experience Location This position is based in Mexico City.

Role overview The Batch Scheduling Specialist position at Avangrid centers on optimizing batch processes and ensuring stable system operations. Working from Mexico City, this role aims to streamline scheduling activities and contribute to efficient workflows across the organization. Main responsibilities Manage and enhance batch scheduling processes to support business needs Find ways to improve efficiency in daily operations Maintain smooth operations by implementing effective scheduling practices Location This role is located in Mexico City.

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About the CompanyAt Doctoralia, we strive to humanize healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient digital experience focused on patient needs.We are currently seeking a passionate and results-driven B2B Sales Executive with a strategic vision to contribute to the growth of our company by driving client acquisition and strengthening commercial relationships in the healthcare sector.Role OverviewAs a B2B Sales Executive, you will spearhead Doctoralia’s commercial expansion in the healthcare sector by managing strategic relationships with healthcare professionals and clinics. You will lead the identification, prospecting, negotiation, and closing of new B2B agreements, positioning our technological solutions as a key ally in the digital transformation of the sector. Your ability to understand client needs and create value will be essential to achieving our ambitious growth objectives.

Role Overview Inetum2 is looking for a ServiceNow Specialist in Mexico City. This role focuses on implementing and managing ServiceNow solutions that support operational efficiency. The position works closely with teams across the company to understand business requirements and turn them into practical ServiceNow applications and workflows. Key Responsibilities Implement and maintain ServiceNow solutions Collaborate with different teams to gather and analyze business needs Translate requirements into ServiceNow applications and workflows Location Mexico City

Join us as a Technical Specialist Intern at Deliverect, where you'll gain valuable experience in a fast-paced and innovative environment. Our team is dedicated to optimizing food delivery services through cutting-edge technology and seamless integration. You'll have the opportunity to work closely with experienced professionals, contributing to real projects that impact our clients worldwide.

Join our dynamic operations team at Scale AI as an Operations Specialist, where your primary responsibility will be to enhance revenue through timely and high-quality fulfillment of customer commitments. In this pivotal role, you'll oversee our supply operation funnel by developing and implementing innovative solutions, tools, and processes while collaborating with diverse teams including Customer Operations, Product Operations, and Product Managers.You'll face unique challenges, solving problems that have never been tackled before, and your determination will drive exceptional outcomes. Conducting pilots, tests, and experiments will be part of your daily routine as you devise creative solutions to operational bottlenecks. This role offers a unique blend of operational duties and accountability for critical outcomes, positioning you at the center of Scale’s daily operations.The ideal candidate is resourceful, analytical, empathetic, and results-driven, with the ability to motivate and inspire others.