Incident Manager at Crusoe | San Francisco, CA

Join Crusoe as a Senior Data Engineer, where you will play a critical role in enhancing our data infrastructure and analytics capabilities. You will be responsible for designing, developing, and maintaining robust data pipelines to support our cutting-edge applications.As a key member of our engineering team, you will work closely with data scientists and analysts to ensure that data is accessible, accurate, and actionable.

Join Crusoe as a Senior Data Scientist, where you'll leverage data to drive impactful decisions and innovations. As a part of our dynamic team, you will play a crucial role in analyzing complex datasets, developing predictive models, and contributing to our mission of transforming data into actionable insights. You will collaborate with cross-functional teams to enhance our products and services, ensuring they align with our strategic goals.

At Crusoe, we are on a mission to accelerate the abundance of energy and intelligence, creating an environment where innovation thrives. As we build the infrastructure that empowers ambitious AI-driven projects, we prioritize sustainability without compromising on scale or speed.Join us in being part of the AI revolution with cutting-edge technology at Crusoe, where you will spearhead impactful innovations and collaborate with a team committed to transforming cloud infrastructure responsibly.About This RoleWe are looking for a Senior API Integration Engineer who will act as a vital technical partner in our enterprise-wide digital transformation efforts. This role is pivotal in driving intelligent automation and scalable system integrations, particularly within our People Tech ecosystem, with a strong focus on Workday HCM.What You’ll Be Working OnDesigning and developing enterprise-grade integrations utilizing the Workato ONE platform to facilitate intelligent workflow automation.Creating and maintaining robust API integrations across Workday HCM and the wider People Tech landscape, which includes payroll, ATS, LMS, compensation, benefits, performance, and analytics.Employing AI-driven automation within Workato to enhance efficiency, reliability, and process optimization.Establishing reusable integration architecture patterns, frameworks, and governance standards that can scale across both automated and human-led workflows.Collaborating with business and IT stakeholders to gather requirements, lead discovery sessions, assess ROI, and translate complex needs into scalable tech solutions.Overseeing integration initiatives from concept through deployment, including sprint execution, technical reviews, and delivery accountability.Providing senior-level escalation support to ensure the reliability and monitoring of critical integrations.What You’ll Bring to the TeamA minimum of 7 years of experience as an API Developer or Integration Engineer in enterprise-level environments.At least 3 years of hands-on production experience with Workato, especially with Workato ONE.Proven expertise in building and maintaining complex Workato integrations.

Join Crusoe as a Senior Software Engineer in our Streaming division, where you'll be at the forefront of innovative streaming technology solutions. You will collaborate with cross-functional teams to design, develop, and implement high-performance streaming applications that enhance user experience.As a vital member of our engineering team, you will leverage your expertise in software development to contribute to cutting-edge projects that push the boundaries of streaming technology.

Join our innovative team at Crusoe as a Senior Software Engineer specializing in Networking. In this critical role, you will develop cutting-edge software solutions that enhance our networking capabilities and support our mission of delivering efficient computing resources.Your expertise will contribute to building scalable and reliable network architectures, enabling us to serve our clients better. Collaborate with cross-functional teams and leverage your knowledge in software engineering to push the boundaries of technology.

At Crusoe, our mission is to accelerate the availability of energy and intelligence. We are on a journey to build a robust platform that empowers individuals to innovate boldly with AI, all while maintaining scale, speed, and sustainability.Join us in the AI revolution through sustainable technology at Crusoe. You will contribute to significant innovations, create a real impact, and be part of a team that is leading the way in responsible and transformative cloud infrastructure.About the Role:Become a vital member of Crusoe’s Finance team, where you will play a crucial role in Financial Planning and Analysis, supporting our rapidly evolving Cloud business. Your responsibilities will include budgeting, forecasting, and conducting financial analysis. Your insights will directly shape strategic financial decisions, enhance operational efficiency, and strengthen our finance functions.We are looking for a results-oriented professional with over 5 years of experience who is eager to take a hands-on approach in defining strategic financial objectives and driving their execution in a fast-paced environment. (#INDFNC)What You Will Be Working On:Budgeting & Forecasting Process: Collaborate with Cloud business leaders to develop precise monthly P&L/capex forecasts and annual budgets, ensuring timely performance tracking and analysis.Cloud Deal Analysis: Perform financial modeling and analysis for complex Cloud deals, assessing ROI, pricing strategies, and contract terms to assist the sales and business development teams.Financial Analysis: Spearhead cost analysis efforts and continuously track financial performance to identify risks and opportunities for profitability enhancements.Process Improvement: Lead initiatives aimed at improving financial reporting accuracy and transparency.Executive Reports: Prepare and assist the Finance team in generating monthly executive reports, board materials, and investor updates.Capital Raise Support: Aid in creating models, presentations, and due diligence materials for debt and equity fundraising events.Ad-Hoc Analysis: Execute special projects and conduct ad-hoc financial analyses as necessary; serve as an internal and external point of contact for finance inquiries.

Join Crusoe as a Senior Software Engineer specializing in Observability, where you will play a pivotal role in enhancing our systems and ensuring robust performance across our platforms. You will collaborate with cross-functional teams to develop innovative solutions that improve the visibility and reliability of our software applications.

At Crusoe, our mission is to propel the availability of energy and intelligence. We are designing the engine that fuels a future where individuals can ambitiously innovate with AI, all while upholding standards of scale, speed, and sustainability.Join us in the AI revolution powered by sustainable technology at Crusoe. Here, you will spearhead significant innovations, make a lasting impact, and collaborate with a team that is leading the charge in responsible, transformative cloud infrastructure.About This Role:We are on the lookout for a Hardware Production / Sustaining Engineer to enhance Crusoe’s Hardware Systems Engineering team and address critical skill gaps in debugging, validation, and production support of high-performance computing systems. In this role, you will oversee the entire hardware lifecycle—from prototype initiation to mass production—while driving automation, resolving intricate issues, and ensuring reliability across Crusoe Cloud’s GPU- and CPU-based infrastructure.You will collaborate closely with cross-functional teams to support, debug, and optimize hardware platforms at scale, with a specific focus on PCIe, InfiniBand, and NVMe/storage, which are recognized as vital areas for enhanced expertise. Your contributions will significantly influence Crusoe’s capability to deploy and manage sustainable, AI-first computing systems that deliver world-class performance and reliability.What You’ll Be Working On:Lead the entire hardware development and sustaining lifecycle, encompassing feasibility, bring-up, validation, deployment, and ongoing production support.Create and maintain scripting and automation frameworks for hardware testing, diagnostics, and continuous reliability enhancements.Guide deep troubleshooting and debugging across:PCIe (link training, topology, performance issues)InfiniBand (fabric debugging, throughput, connectivity issues)NVMe/storage (performance bottlenecks, firmware interactions, failure analysis)Perform thorough system validation and characterization for GPU, CPU, and high-performance computing platforms.Assist in end-to-end integration and solution testing to guarantee that Crusoe Cloud products fulfill performance, reliability, and scalability standards.Work in tandem with mechanical, thermal, firmware, software, and manufacturing teams to resolve system-level challenges.

At Crusoe, we are on a mission to drive the proliferation of energy and intelligence in the digital age. We are developing an innovative platform that enables individuals to harness the power of AI for ambitious projects, all while ensuring unparalleled scale, speed, and sustainability.Join us at the forefront of the AI revolution, where sustainable technology meets transformative cloud infrastructure. At Crusoe, you will be part of a team that is committed to meaningful innovation and making a significant impact.About the Role:We are looking for a Senior to Senior Staff level Solutions Engineer to collaborate closely with our key enterprise clients as they deploy AI and machine learning workloads on Crusoe's cutting-edge GPU infrastructure. This role is hands-on and customer-centric, requiring extensive technical knowledge in Kubernetes, MLOps, and cloud infrastructure.You will lead clients through the entire deployment journey, overseeing the proof of concept (PoC) process, optimizing workloads after the sale, and serving as an essential technical liaison between our clients and engineering teams. Successful candidates will possess a strong passion for AI infrastructure, be proficient in containerized environments, and have the ability to effectively translate workloads across various cloud platforms.What You'll Be Working On:Customer Enablement: Spearhead the technical onboarding and deployment of sophisticated AI/ML workloads with strategic enterprise customers—taking ownership of the PoC through to post-sales optimization.Kubernetes + MLOps Focus: Design and implement ML workloads utilizing Kubernetes-based technologies (e.g., Ray, Kubeflow) while ensuring optimal performance, scalability, and efficiency.Infrastructure-Centric Thinking: Engage directly with Crusoe infrastructure to deploy and fine-tune AI/ML workloads, guaranteeing performance at both the container and hardware levels.Cross-Cloud Translation: Assist clients in migrating and adapting workloads across AWS, Azure, and GCP, while clearly articulating the trade-offs between cloud-native and Crusoe-native strategies.Technical Storytelling: Facilitate workshops, live demonstrations, and solution reviews. Contribute to case studies, solution briefs, and blog articles that showcase real-world customer success stories.Voice of the Customer: Provide feedback to internal engineering and product teams to continuously enhance Crusoe’s platform based on practical implementation experiences.What You'll Bring to the Team:Deep Kubernetes Expertise: 7+ years of experience in building and deploying containerized applications.

At Crusoe, we are committed to accelerating the abundance of energy and intelligence. Our mission is to develop the technology that empowers individuals to innovate boldly with AI, all while ensuring scalability, speed, and sustainability.Join the AI revolution with sustainable technology at Crusoe. In this role, you will spearhead significant innovations, have a direct impact, and collaborate with a team that is leading the charge in responsible and transformative cloud infrastructure.About the PositionWe are in search of a Senior Infrastructure Security Engineer to fortify the core of Crusoe Cloud, our specialized computing platform designed for AI and high-performance tasks. This role is dedicated to designing and integrating robust security measures into our global infrastructure, allowing clients to develop advanced models in a secure and trusted environment.You will work at the convergence of infrastructure, security, and reliability, crafting identity, network, and cloud security systems that can grow alongside a rapidly expanding cloud service provider.Key ResponsibilitiesDesign and implement security controls across the compute, networking, and storage layers of a global cloud platform.Promote Infrastructure-as-Code (IaC) standards (e.g., Terraform) to establish secure defaults, enforce immutability, and implement drift detection.Develop automated security guardrails integrated within CI/CD and deployment pipelines.Collaborate on a centralized Vault-as-a-Platform service for managing secrets, encryption keys, and internal PKI.Oversee certificate lifecycles (X.509, SSH) to facilitate secure machine-to-machine trust.Advocate for the adoption of short-lived, Just-In-Time (JIT) access models to minimize standing privileges and enhance auditability.Secure foundational network components, including global DNS architecture, service discovery, and network authentication systems.Design and uphold authentication controls for network infrastructure to ensure secure and monitored access.Collaborate closely with infrastructure, platform, and SRE teams to pinpoint and address security vulnerabilities in foundational systems.What You Bring8+ years of hands-on experience in infrastructure engineering, with a strong focus on security.Proficiency in cloud security principles and practices.Strong understanding of compliance frameworks and regulations.

Role Overview Crusoe is seeking a Senior Staff Software Engineer focused on CAPE for its San Francisco office. This role centers on designing and building software solutions that support Crusoe's mission to advance technology in the energy sector. What You Will Do Design and implement software systems for CAPE projects Collaborate with cross-functional teams to deliver solutions that align with user needs and company goals Tackle complex technical challenges in support of Crusoe's energy initiatives What We Look For Strong technical background in software engineering Experience solving complex problems and delivering reliable software Ability to work effectively with colleagues across multiple disciplines Location San Francisco, CA - US

At Crusoe, our mission is to drive the evolution of energy and intelligence. We are developing the technology that fuels a future where individuals can ambitiously harness AI capabilities without compromising on scale, speed, or sustainability.Join us in revolutionizing AI with sustainable solutions at Crusoe. In this role, you will be at the forefront of innovation, making a significant impact while collaborating with a team that is shaping the future of responsible and transformative cloud infrastructure.About This Role:We are looking for a dedicated Hardware Production/Sustaining Engineer to enhance Crusoe's Hardware Systems Engineering team. This position is critical for bridging essential skill gaps in debugging, validation, and production support for high-performance computing systems. You will manage the entire hardware lifecycle—from prototype initiation to large-scale production—focusing on automation, deep troubleshooting, and reliability within Crusoe Cloud’s GPU- and CPU-oriented infrastructure.Your collaboration with cross-functional teams will be vital in supporting, debugging, and enhancing hardware platforms on a large scale, specifically targeting PCIe, InfiniBand, and NVMe/storage, which have been highlighted as key areas for expanded expertise. Your contributions will directly influence Crusoe’s capability to deploy and maintain sustainable, AI-driven computing systems that deliver exceptional performance and reliability.Your Responsibilities Will Include:Leading the complete hardware development and sustaining lifecycle, encompassing feasibility studies, bring-up, validation, deployment, and ongoing production support.Creating and sustaining automation frameworks and scripts for hardware testing, diagnostics, and continual reliability enhancements.Executing in-depth troubleshooting and debugging across:PCIe (including link training, topology, and performance issues)InfiniBand (focusing on fabric debugging, throughput, and connectivity challenges)NVMe/storage (addressing performance bottlenecks, firmware interactions, and failure analyses)Performing extensive system validation and characterization for GPU, CPU, and high-performance computing platforms.Assisting in end-to-end integration and solution testing to guarantee that Crusoe Cloud products fulfill performance, reliability, and scalability standards.Collaborating with teams across mechanical, thermal, firmware, software, and manufacturing domains to troubleshoot and enhance system performance.

At Crusoe, we are on a mission to revolutionize energy and intelligence, creating the engine that fuels a future where ambitious AI innovation thrives without compromising on scale, speed, or sustainability.Join us in leading the AI revolution through sustainable technology. At Crusoe, you will play a pivotal role in driving meaningful innovations and making a significant impact as part of a team that is setting the benchmark for responsible, transformative cloud infrastructure.About the Role:Crusoe.ai is excited to welcome a Senior Sales Director who will spearhead revenue growth across critical AI sectors, including foundation model enterprises, enterprise AI divisions, robotics, and other GPU-intensive workloads.In this pivotal role, you will be responsible for strategizing and executing plans to expand Crusoe Cloud among the world’s most advanced AI clients. You will oversee intricate, high-stakes sales processes and help shape Crusoe’s competitive stance in the AI infrastructure arena.As a fully integrated AI infrastructure organization, we combine low-cost energy, expansive data centers, and high-performance GPU cloud capabilities. In the position of Senior Sales Director, you will leverage these advantages to establish sustainable, enterprise-grade revenue while influencing Crusoe’s go-to-market strategy as we grow.Key Responsibilities:Lead Strategic Revenue Initiatives: Drive multi-million-dollar sales opportunities with AI-native startups and large enterprise AI organizations.Manage Complex Sales Cycles: Engage with technical, financial, and executive stakeholders to secure long-term infrastructure contracts.Foster Executive Relationships: Collaborate with CTOs, AI leaders, and founders to align with their training and inference objectives.Contribute to GTM Strategy: Offer market insights on pricing, packaging, and product development to enhance Crusoe’s growth trajectory.Collaborate Across Functions: Partner with Solutions Engineering, Product, and Cloud teams to deliver scalable AI infrastructure solutions.Ensure Forecast Accuracy: Develop and maintain a disciplined sales pipeline with rigorous deal execution and forecasting practices.

At Crusoe, our mission is to expedite the growth of energy and intelligence. We are building the infrastructure that fuels a future where individuals can innovate boldly with AI, without compromising on scale, speed, or sustainability.Join the AI revolution with Crusoe's sustainable technology. Here, you will spearhead significant innovations, create real-world impacts, and collaborate with a team that is leading the charge in responsible, transformative cloud infrastructure development.About the Role:Crusoe's Digital Infrastructure Group (DIG) is on the lookout for a Technical Project Manager to oversee the technical design components of expansive data center development initiatives. The ideal candidate will possess substantial experience in Technical Project Management and have a strong foundation in mechanical engineering or MEP engineering.Your Responsibilities:Manage a team of external design engineers across various disciplines to successfully execute large campus data center projects.Collaborate with clients, design and construction teams, and vendors.Conduct high-level calculations for mechanical systems.Evaluate data from GIS, FEMA, topographic studies, and surveys to assess site viability for large-scale projects.Draft conceptual systems designs for mechanical cooling and operational sequences for mechanical plants.Analyze CFD (computational fluid dynamics) reports and recommend corrective measures.Translate client design standards into actionable design requirements for external partners.Review and optimize large-campus design packages for cost control, timeline adherence, and compliance with design standards.Qualifications:Proven experience in design management and leading design teams.Ability to thrive in a fast-paced environment.7+ years of professional engineering experience in mechanical or architectural engineering.Familiarity with designing, constructing, and commissioning large central utility plants.A Professional Engineering license is preferred but not mandatory.

At Crusoe, we are on a mission to revolutionize the future by accelerating the abundance of energy and intelligence. We are building the foundational engine that empowers individuals to create bold innovations with AI while ensuring sustainability, speed, and scalability.Join us in the forefront of the AI revolution with cutting-edge sustainable technology. You will play a pivotal role in driving meaningful innovation, making a significant impact, and collaborating with a team that is leading the way in responsible, transformative cloud infrastructure.About the RoleAs a Senior Staff Cloud Support Engineer, you will serve as a technical expert within Crusoe Cloud and significantly enhance the efforts of our Customer Experience, SRE, Networking, Fleet, and Product teams. Your role transcends basic ticket resolution; you will design reliability frameworks, influence architectural decisions, mentor senior engineers, and safeguard revenue by averting large-scale incidents. With profound expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, you will apply your knowledge with a strong focus on customer satisfaction. You will be comfortable navigating uncertainty, leading incident responses, and shaping the global scaling of high-performance AI infrastructure.Key ResponsibilitiesAct as the top escalation point for complex P1/P0 incidents.Lead cross-functional investigations into root causes involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.Collaborate with SRE and Software teams (Storage, Networking, Compute, K8) to devise systemic solutions rather than temporary fixes.Reliability ArchitectureDesign and enhance node validation, burn-in processes, performance baselining, and release readiness.Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.Minimize MTTR and prevent incident recurrence through structural enhancements.AI/ML Infrastructure ExpertiseTroubleshoot NCCL, IB, GPU driver/firmware issues, and distributed training failures.Support complex AI workloads (training + inference) through performance tuning and observability enhancements.Customer-Facing AuthorityAct as a senior technical advisor during high-stakes customer incidents.

Join Crusoe as a Senior Technical Program Manager where you will play a pivotal role in driving complex technical projects from inception to completion. You will collaborate with cross-functional teams to ensure timely delivery and adherence to high-quality standards.Your expertise will be crucial in establishing processes that enhance efficiency while navigating challenges. This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about technology and innovation.

At Crusoe, we are on a mission to expedite the availability of energy and intelligence. We are building the infrastructure that enables a future where individuals can pursue ambitious AI-driven projects without compromising on scale, speed, or sustainability.Join us in the AI revolution with sustainable technology at Crusoe. You will contribute to significant innovations, create a real impact, and join a team that leads the way in responsible and transformative cloud infrastructure.Role Overview:As we continue to grow, we are looking for a Construction Cost Estimator to enhance cost modeling and ensure financial precision across our capital projects. This pivotal role is essential for producing reliable outcomes by combining detailed cost estimation with proactive cash flow forecasting, thus supporting Crusoe's expansion worldwide.Key Responsibilities:Oversee comprehensive estimating processes for data center construction, from initial planning through to execution.Create detailed cost models that reflect design intentions, evolving scopes, and delivery strategies. Collaborate with design, procurement, and delivery teams to verify quantity take-offs and unit pricing.Develop and sustain project cash flow forecasts to aid in financial planning, budget management, and funding requests.Produce precise estimates for Civil, Structural, Architectural (CSA), Mechanical, Electrical, and Plumbing (MEP), as well as mission-critical systems for both domestic and international projects.Assess vendor and subcontractor proposals against internal standards and historical data.Analyze cost variances and model impacts from design alterations, procurement challenges, or schedule adjustments.Collaborate with finance, real estate, and development teams to inform business cases and funding strategies.Prepare clear cost reports, dashboards, and executive summaries that provide actionable insights and recommendations.Implement scalable tools and repeatable processes to support Crusoe's infrastructure development pipeline.Maintain historical cost databases and continuously improve models based on actual performance and market trends.Contribute to site feasibility evaluations and preconstruction planning using data-driven insights.Assist in value engineering initiatives and cost optimization strategies.

Join Crusoe in our mission to revolutionize the intersection of energy and intelligence. We are building the backbone of a future where creativity powered by AI can flourish without compromising on sustainability, speed, or scalability.Become a key player in the AI transformation with cutting-edge technology at Crusoe. In this role, you will spearhead innovative projects that create real-world impact, collaborating with a dynamic team committed to pioneering responsible cloud infrastructure.About the Role:As a Product Designer at Crusoe, you will play a critical role in the Crusoe Cloud and AI product team. You will take the lead on impactful projects from conception to completion in a fast-paced environment. Your proactive approach will foster collaboration across various functions as you define problems, conduct initial research, map out interactions, and create clear artifacts to facilitate decision-making and execution.What You'll Be Working On:Define and steer strategic product direction and long-term vision, challenging conventional norms with innovative, user-centered insights for AI developers and platform engineers.Own the complete design process, transforming user journeys and technical constraints into simple, elegant, and deployable solutions.Develop sketches, flows, prototypes, and high-fidelity visuals for your features, iterating designs rapidly based on user feedback.Demonstrate a strong capacity for iterative design, providing and receiving constructive critiques to enhance your work.Ensure high-quality implementation through close collaboration with engineering teams.Present design solutions to product managers, engineers, and other stakeholders effectively.What You'll Bring to the Team:Bachelor’s or Master’s degree in Design or Human-Computer Interaction.Proficient in designing and building interfaces that leverage generative AI tools and technologies to optimize design workflows and productivity.3-5 years of experience as a product designer within a cross-functional team.Skilled at prototyping and delivering products to market.Experience in user research and testing methodologies.

As a Senior Staff Software Engineer specializing in Model LifeCycle at Crusoe, you will play a vital role in shaping the future of software solutions that optimize and enhance our innovative operations. You will lead complex projects, mentor junior engineers, and collaborate with cross-functional teams to deliver high-impact results.