Incident Engineer

Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.

Join Adyen as a Team Lead in Technical Support, where you will play a pivotal role in leading a dynamic team to deliver exceptional service to our clients. You will oversee daily operations, ensuring that technical queries are resolved efficiently and effectively. Your leadership will inspire your team to achieve their best while fostering a culture of continuous improvement.

Welcome to Adyen At Adyen, we empower businesses with a comprehensive platform for payments, data, and financial solutions, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our commitment to innovation and ambition drives us to create a financial technology ecosystem that meets the evolving needs of our customers. We foster a culture where our team members can thrive, providing an environment rich with opportunities for personal and professional growth. Our motivated engineers tackle unique technical challenges collaboratively, enabling us to deliver ethical and impactful solutions that help businesses accelerate their success. Your Role as a Java Software Engineer Since the inception of our platform, our engineers have been at the forefront of transforming the financial technology landscape. As we continue to grow rapidly, we prioritize scalability in our design processes. You will engage with real-world challenges, crafting new functionalities and impactful solutions that empower our clients. In this role, you will oversee the complete software development lifecycle—from designing and coding to testing and ensuring successful deployment during our weekly release cycles. You will work with one of the largest PostgreSQL databases, crafting your own queries to integrate seamlessly within our low-latency API architecture.

Welcome to Adyen At Adyen, we empower businesses by providing a comprehensive suite of payment, data, and financial solutions for esteemed clients such as Meta, Uber, H&M, and Microsoft. Our cutting-edge financial technology platform is designed for those who aim for greatness. We cultivate an environment where our team members can thrive, offering the support and culture necessary for them to take charge of their professional journeys. Our motivated individuals tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that accelerate business ambitions. Join Us as a KYC Associate We are seeking a detail-oriented KYC Associate to support the expansion of our customer base across the APAC region. In this pivotal role, you will meticulously review KYC documentation, evaluate potential risks, and conduct essential due diligence to safeguard Adyen and our valued customers. Your critical thinking and focus on scalability will be instrumental in maintaining the highest standards of integrity. Your role will involve collaborating with both internal stakeholders and our customers to ensure an exceptional onboarding experience.

Welcome to Adyen At Adyen, we deliver a unified platform for payments, data, and financial solutions for esteemed clients such as Meta, Uber, H&M, and Microsoft. Our commitment to engineering innovation positions us as the go-to financial technology provider. We create an environment that empowers our employees to thrive, encouraging personal ownership of their career paths. Our motivated team tackles unique technical challenges collaboratively, delivering cutting-edge and ethical solutions that accelerate business success. Why Join the Adyen Network Team? This dynamic team is part of our Platform Engineering Solution in Bengaluru, focused on enabling our engineers to build and maintain secure, scalable, and high-quality applications autonomously. As a Python Developer with the Adyen network team, your role will involve designing, creating, and maintaining automation tools to enhance the security, scalability, and deployment of our global network. We are looking for someone with extensive experience in application and API development, a solid background in Linux, and the ability to diagnose issues in a 24/7 operational environment. Your responsibilities will include developing Python projects that simplify the network implementation for internal users, ensuring data integrity and consistency through strategic design, hands-on implementation, integration, performance monitoring, security, and troubleshooting. If this sounds exciting, we invite you to apply!

Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Technical Support Engineer. In this role, you will be the backbone of our customer support, providing exceptional technical assistance to our clients. Your expertise will ensure smooth operations and high customer satisfaction.You will troubleshoot technical issues, guide customers through solutions, and collaborate with our engineering teams to enhance our products. This position is ideal for technology enthusiasts who are passionate about problem-solving and customer service.

Join Saviynt as a Platform Support Engineer, where you will play a vital role in ensuring the optimal performance of our platform. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance product features and customer satisfaction.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Join Saviynt as a Platform Support Engineer, where you will play a crucial role in ensuring the smooth operation of our platform. You will collaborate with cross-functional teams to address customer issues, provide technical support, and enhance the overall user experience.

Join Adyen as a Platform Monitoring Engineer and play a crucial role in ensuring the stability and performance of our platform. As part of our dynamic team, you will monitor system performance, troubleshoot issues, and collaborate with cross-functional teams to implement improvements. Your expertise will help us deliver a seamless payment experience for our customers.

Role overview The Senior Platform Engineer at Adyen will work on the core payment platform that supports the company’s payment services. The position centers on both the design and ongoing development of this essential infrastructure. What you will do Design and develop new features for Adyen’s payment systems platform Maintain and enhance existing infrastructure to support reliability and scalability Work closely with fellow engineers to deliver secure, efficient solutions Location This role is located in Bengaluru.

Join Saviynt as a Senior Technical Support Engineer, where you'll be at the forefront of our AI-powered identity platform. Our solutions expertly manage and govern access to all organizational applications, data, and business processes, safeguarding digital assets while enhancing operational efficiency and minimizing compliance costs. With a commitment to innovation, Saviynt is leading the charge in identity security, helping premier brands, Fortune 500 companies, and government entities navigate the complexities of the AI landscape. Discover more at www.saviynt.com.

Join Samsara as a Technical Support Engineer III in Bengaluru, where you will play a crucial role in enhancing our customers' experiences with our innovative IoT solutions. You will be responsible for troubleshooting complex technical issues, providing top-tier support, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Who are we?Ema is revolutionizing AI technology to empower every employee within enterprises, enhancing creativity and productivity. Our innovative platform enables companies to automate repetitive tasks with Ema, the Universal AI employee. Established by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we boast strong backing from leading global investors. Our operations are based in Silicon Valley and Bengaluru.Who are you?As a Senior Support Engineer, you will provide exceptional post-deployment support for our product and solution implementations. You possess a customer-first mindset, remain composed under pressure, and excel in triaging complex issues, reproducing problems, and facilitating cross-functional resolutions in collaboration with Implementation and Engineering teams.Your role involves acting as the customer advocate, ensuring that issues are tracked, prioritized, and resolved with clarity, urgency, and high standards of quality.Roles and ResponsibilitiesManage customer-facing incident management and escalations for post-deployment enterprise accounts.Triage incoming issues by collecting context, logs, reproduction steps, and customer impact.Generate clear, actionable bug reports and support tickets with thorough reproduction steps and diagnostics.Collaborate closely with Implementation and Engineering teams to expedite issue resolution.Monitor and manage SLAs and key support metrics including FRT, TAT, AHT, and CSAT.Provide proactive and regular status updates to customers and internal stakeholders.Communicate effectively with both technical and non-technical customer teams during incidents and escalations.Identify recurring issues and contribute to the enhancement of documentation, runbooks, and support processes.Maintain and improve internal knowledge bases, troubleshooting guides, and escalation playbooks.Validate fixes, coordinate customer confirmations, and support follow-ups post-resolution.Participate in escalation and on-call rotations as necessary.

Who You'll Collaborate WithThe Technical Solutions Engineer (TSE) operates in a collaborative environment, providing support across all Arista products and the diverse network protocols and features encompassed by EOS. This role involves direct interaction with customers and collaboration with both software and hardware development teams as needed. The TSE team is responsible for conducting their own recreates within a dedicated lab environment.By granting customers direct access to a high-level engineer, we enhance the support experience and elevate customer satisfaction.Your ResponsibilitiesAddress customer product inquiries through telephone or written, internet-based email.Resolve customer issues encountered during installation, operation, maintenance, or product application and compatibility.Utilize strong interpersonal skills and product knowledge to effectively respond to customer-centric activities.Troubleshoot hardware and software issues, recommending corrective actions as necessary.Document customer communications and recurring technical challenges to aid product quality initiatives and development.