Implementations Operations Specialist

Alertus Technologies, LLCBaltimore, MD

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key QualificationsStrong organizational and multitasking abilitiesExcellent communication skills, both written and verbalAbility to work collaboratively across departmentsProficient in project management tools and softwareExperience in customer service or related fields is a plus

About the job

The Implementations Operations Specialist at Alertus Technologies, LLC plays a key part in guiding customer orders from the Sales team through to successful implementation. This position ensures a smooth transition between teams and maintains oversight of each order from initiation to completion. The role reports to the Manager of Implementations Operations.

What you will do

Coordinate the transfer of customer orders from Sales to Implementation, making sure all details are captured and shared.
Oversee the full order process, tracking progress at each stage until completion.
Monitor timelines and resolve issues as they arise to keep orders accurate and on schedule.
Communicate regularly with both internal teams and customers to provide updates and address questions.

Who thrives in this role

Highly organized and attentive to detail, with a strong focus on accuracy.
Customer-oriented and dedicated to supporting others throughout the process.
Resourceful problem-solver who enjoys overcoming challenges.
Self-driven, with clear and effective communication skills.

Location

This role is based in Baltimore, MD.

About Alertus Technologies, LLC

About AlertusAt Alertus, our mission is to protect lives through innovative mass notification solutions. As a leader in the industry, we offer customizable and scalable systems designed to save lives during emergencies. Our team is dedicated to fostering a positive and collaborative workplace, ensuring that our employees can easily and effectively work together to make a difference in people's lives.

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