About the job
The Implementations Operations Specialist at Alertus Technologies, LLC plays a key part in guiding customer orders from the Sales team through to successful implementation. This position ensures a smooth transition between teams and maintains oversight of each order from initiation to completion. The role reports to the Manager of Implementations Operations.
What you will do
- Coordinate the transfer of customer orders from Sales to Implementation, making sure all details are captured and shared.
- Oversee the full order process, tracking progress at each stage until completion.
- Monitor timelines and resolve issues as they arise to keep orders accurate and on schedule.
- Communicate regularly with both internal teams and customers to provide updates and address questions.
Who thrives in this role
- Highly organized and attentive to detail, with a strong focus on accuracy.
- Customer-oriented and dedicated to supporting others throughout the process.
- Resourceful problem-solver who enjoys overcoming challenges.
- Self-driven, with clear and effective communication skills.
Location
This role is based in Baltimore, MD.

