Implementation Specialist

Who We Are:At Neostella, we are at the forefront of revolutionizing the legal industry by integrating cutting-edge technology with the essential workflows and data that legal teams depend on daily.Our innovative platform empowers legal firms to enhance their speed, collaboration, and overall client outcomes.Driven by the belief that the legal sector deserves superior technological solutions, we are committed to challenging norms and creating systems that align with the needs of contemporary teams.Our courageous approach to development allows us to measure success by the tangible impact we create for our clients.Recognized as one of Forbes’ Best Startup Employers in the Americas for 2026, we are expanding our team with individuals who aspire to make a meaningful impact through their work.If you're eager to develop software that transforms industry operations, Neostella is the place for you. We are currently on the lookout for an Implementation Consultant to join our growing team!Why This Role is Crucial:As Neostella rapidly scales and our customer base expands, delivering a top-notch implementation experience is vital for our long-term success. Effective onboarding, guiding clients through transitions, and ensuring robust product adoption are essential for customer retention and advocacy.This position is pivotal, as it translates our commitments into reality. The Implementation Consultant will guarantee that every customer, whether receiving internal support or partnering with us, enjoys a structured and high-quality experience from the initial kick-off to the go-live phase. Your contributions will directly influence how customers perceive our platform and their long-term confidence in Neostella.Your Responsibilities:We are seeking an Implementation Consultant to lead customer implementations from start to finish while also empowering our partner ecosystem to maintain high standards.You will oversee project execution through phases such as discovery, configuration, data migration, testing, and training coordination, ensuring that timelines, scope, and quality are consistently met. Concurrently, you will work closely with certified implementation partners, serving as a subject matter expert and quality assurance to ensure that partner-led implementations meet Neostella’s methodologies and customer experience expectations.This role demands strong project ownership, product expertise, and effective communication with clients. You will collaborate cross-functionally with Product Support, Engineering, Account Management, and Solutions Consultants to manage risks, troubleshoot issues, and achieve successful outcomes.

Job Type: Contractor or Full-time Location: Guadalajara, Jalisco (Hybrid) About Ottimate Ottimate builds an AI-driven Accounts Payable automation platform for finance teams. The platform streamlines invoice-to-payment processes, helps reduce operational costs, prevents overpayments, and supports policy compliance. Role Overview The Product Support Specialist joins the Product Support team, focusing on Level 1 (Tier 1) customer interactions. This role handles general customer questions, provides initial technical support, and works to maintain strong customer satisfaction. Collaboration with both the Support group and specialized teams is part of the daily routine, with guidance from Level 2 mentors or leads as needed. Main Responsibilities Participate as a member of the Tier 1 Support Group. Respond promptly and courteously to customer inquiries, following established service level agreements (SLAs). Work with team members to resolve customer issues efficiently. Join team meetings and collaboration sessions to stay current on product updates and recurring issues. Opportunities for Growth Potential to expand into specialized support areas after a brief introductory period, based on business needs. Collaborate with subject matter experts to address complex customer challenges. Use the Jira platform to escalate issues to engineering and track them through resolution. Support and Development Seek guidance from Level 2 mentors or leads when handling difficult customer questions or technical issues. Work with senior team members to further develop troubleshooting and support skills. Escalate unresolved matters to higher-level team members or leads when necessary. Qualifications Advanced English proficiency. Comfort working in an environment with shifting priorities. Experience in a customer-facing support role, using ticketing systems such as Jira, Freshdesk, or similar. SaaS background is a plus. Basic knowledge of technical support and troubleshooting methods. Strong communication skills, able to explain technical information clearly. Familiarity with API and CSV data integrations is highly desirable. Experience with Jira, Freshdesk, or other ticketing platforms. Understanding of accounting terminology is a plus. Collaborative approach and eagerness to learn.

Flexport moves over $19 billion in goods each year, helping clients of all sizes, from startups to Fortune 500 companies, navigate global trade across 112 countries. The company’s technology and expertise have become even more important as supply chain disruptions reshape the industry. Flexport’s mission is to make global commerce simple and accessible for everyone. Role overview The Global Operations Specialist manages the full shipment process for Flexport clients in Guadalajara, Mexico. This position works with a range of partners, including internal teams, customs specialists, subcontractors, carriers, and terminals. The goal: ensure shipments move smoothly and clients achieve their logistics objectives. The work also helps shape new operational models that support Flexport’s growth. What you will do Oversee the entire shipment lifecycle for clients. Work closely with internal teams and external partners to coordinate efficient movement of goods. Keep data accurate and respond quickly to prevent or resolve shipment delays. Support the development of new operational approaches as Flexport expands. Growth and development Members of the Americas Operations team learn Flexport’s operational practices and become part of the company’s culture. As Flexport grows, there may be opportunities to help launch new markets or relocate internationally. Location This role is based in Guadalajara, Mexico.

About EverService Holdings, LLC:EverService is a leading global provider of innovative, technology-driven business solutions tailored for organizations of all sizes. We empower our clients to enhance their growth through exceptional digital marketing, bespoke website design & development, efficient scheduling & booking services, comprehensive 24/7 answering services, and dedicated inbound & outbound sales support. Our specialties include live virtual receptionists, thorough client & patient intake processes, and advanced IT services. Focusing on end-to-end solutions, we are particularly adept in the legal, medical, home services, retail, and technology sectors, seamlessly integrating with clients’ CRM, EHR, and operational systems. Our mission is to drive qualified leads, boost revenue, and amplify our clients' digital footprint.Position Overview:We are in search of a passionate and driven SEO Specialist to enhance our dynamic Legal Marketing team. In this pivotal position, you will be instrumental in optimizing our clients' online visibility and executing robust search engine optimization strategies that elevate their search engine rankings. You will partner with various teams, utilizing your expertise to ensure our clients maintain a competitive edge in the digital landscape.If you're ready to impact the digital realm and are excited to overcome challenges to achieve results, we want to connect with you!Key Responsibilities:Conduct comprehensive keyword research and analysis to uncover optimization and growth opportunities.Design and execute on-page and off-page SEO strategies aimed at enhancing organic search visibility.Analyze website performance utilizing analytics tools such as Google Analytics, SEMrush, and Ahrefs to generate detailed reports.Collaborate with content creators to produce top-quality, SEO-optimized content that aligns with best practices.Stay informed on the latest SEO trends and algorithm updates to ensure our strategies remain at the forefront of the industry.Monitor and analyze competitors’ strategies, providing actionable insights and recommendations for improvement.Assist in diagnosing and resolving technical SEO challenges to enhance website performance.Engage in cross-functional team discussions to align SEO initiatives with overarching marketing strategies.RequirementsMinimum Requirements:1+ years of experience in SEO or digital marketing is highly preferred.Fundamental understanding of search engine algorithms and ranking methodologies.Proficiency with SEO analysis tools such as Google Analytics, Google Search Console, SEMrush, Moz, or Ahrefs.Basic knowledge of HTML, CSS, and JavaScript is advantageous.Exceptional analytical skills with the ability to interpret data to inform strategic decisions.Strong written and verbal communication capabilities.A proactive approach with a passion for keeping pace with the latest digital marketing trends.Capability to manage multiple projects simultaneously and meet deadlines effectively.

Wizeline is seeking a passionate and detail-oriented Editorial Specialist with a focus on data analysis to join our dynamic team in Guadalajara. In this role, you will leverage your editorial skills and analytical mindset to create high-quality content that drives engagement and informs decision-making. Your ability to analyze data trends and translate insights into compelling narratives will be key to our success.

Join Brightmachines as a Procurement Specialist, where you'll play a crucial role in streamlining our supply chain processes and ensuring the procurement of high-quality materials. This position involves collaborating with various departments to analyze needs, negotiate contracts, and manage supplier relationships effectively. Your expertise will contribute to optimizing our purchasing strategy and enhancing operational efficiency.

The Second Shift Coverage Specialist at Arrive Logistics supports smooth operations during the second shift at the Guadalajara location. This role involves close coordination with different departments to keep workflows on track. Handling communications and responding to operational issues as they come up are key parts of the job. What you will do Coordinate with multiple teams to maintain steady operations throughout the second shift. Manage internal and external communications to address questions or concerns quickly. Troubleshoot and resolve operational challenges as they arise. What we look for Comfort working in a busy, responsive environment. Strong communication and problem-solving skills. Commitment to providing reliable service during off-peak hours.

Join Arrive Logistics as a Second Shift Coverage Specialist, where you will play a vital role in ensuring seamless operations across our Mexico coverage. You will be responsible for managing logistics and ensuring timely communication with our partners. This position is perfect for individuals who thrive in a dynamic environment and are eager to contribute to our growth.

Traba is looking for an Operations Specialist based in Guadalajara, Mexico. This entry-level role is tailored for recent graduates interested in gaining hands-on experience while supporting the company’s daily operations. Key responsibilities Assist the operations team with process improvements Identify opportunities to make daily workflows more efficient Help keep day-to-day operations running smoothly and reliably Who will succeed in this role Recent graduates who are eager to learn and develop in an operations setting People with a genuine interest in process optimization and working with others Those ready to contribute and adapt within a collaborative team

Location: Guadalajara, Jalisco, Mexico Role overview Birdman seeks an Order to Cash (O2C) Specialist to manage the full Order-to-Cash cycle. This role is central to protecting company revenue by ensuring orders move smoothly from processing through billing and collection. The O2C Specialist works with Finance, Supply Chain, Logistics, Sales, and Key Accounts to resolve disputes, improve cash flow, and address operational issues. What you will do Oversee the Order-to-Cash cycle: Process, invoice, and deliver orders accurately. Monitor billing and payments to reduce revenue loss. Protect company revenue: Audit deductions, chargebacks, penalties, and retailer claims. Dispute unjustified deductions using retailer portals. Work to recover revenue lost to issues such as: Late deliveries (OTIF) Shortages Unauthorized promotions Duplicate billing Unsaleables Early deliveries Ensure billing accuracy: Validate invoices against purchase orders, pricing agreements, tax requirements, and customer documentation. Prevent billing errors before they affect collections. Manage collections and accounts receivable: Track outstanding balances. Communicate with customers to secure timely payments. Reconcile credit notes, returns, discounts, and payment discrepancies. Improve processes: Identify causes of recurring deductions. Collaborate with Logistics, Finance, and Commercial teams to reduce future losses. Enhance ERP accuracy and operational controls. Maintain reporting: Analyze O2C KPIs and cash collection data. Report on financial risks and recovery opportunities. Who thrives here This position suits those with strong attention to detail, analytical skills, and a talent for resolving discrepancies. Individuals who enjoy problem-solving and working with different teams will find this work rewarding.

We are seeking a skilled mid-level IT Recruiter who excels in dynamic, international settings and is passionate about managing recruitment projects from start to finish.This position is not an entry-level coordination role, nor is it a highly strategic leadership position. We aim to find a candidate who is ideally positioned: seasoned enough to achieve results autonomously while still being hands-on and enthusiastic about execution.You will collaborate with engineering leaders in the automotive technology sector, closely interacting with stakeholders from the US, India, and Germany, while overseeing external recruitment vendors to ensure timely and high-quality hires across LATAM.If you relish working with IT profiles, navigating cultural nuances, and taking responsibility for hiring projects, this opportunity is for you. Key ResponsibilitiesOversee the complete recruitment process for IT and engineering positions within the automotive industry.Collaborate with local and global hiring managers to establish hiring strategies and define candidate profiles.Facilitate communication with stakeholders in the US, India, and Germany, ensuring alignment on expectations, timelines, and quality benchmarks.Lead recruitment initiatives with defined milestones, tracking metrics, and ensuring timely delivery.Evaluate and manage external vendors and outsourcing partners to maintain performance, quality pipelines, and cost-effectiveness.Conduct structured interviews with a focus on technical, behavioral, and cultural fit.Monitor recruitment KPIs including time-to-fill, quality of hire, and pipeline health.Recognize market trends and proactively refine sourcing strategies.Guarantee a strong candidate experience that adheres to global standards.

Role overview Penumbrainc seeks a Business Development Specialist in Guadalajara to expand its business and strengthen its market presence. This position centers on identifying new business opportunities and building strong client relationships. Success in this role depends on close collaboration with internal teams to create solutions that match client needs and drive company growth. What you will do Research market trends and identify potential business opportunities. Establish and maintain strategic partnerships with key stakeholders. Prepare and deliver clear, persuasive proposals to prospective clients. Analyze market data to inform business strategy and maintain Penumbrainc’s competitiveness. Work with teams across the company to deliver solutions tailored to client requirements. Achieve or surpass assigned sales targets. Location This role is based in Guadalajara.

Bosch Group seeks a Technical Drafter in Guadalajara to assist engineering teams with technical drawings and documentation. This position calls for a careful approach and a focus on precision in every project. Main responsibilities Produce detailed technical drawings using input from engineers Collaborate with engineering staff to turn concepts into clear, usable documents Support the consistency and accuracy of all project drawings What matters for this role Strong attention to detail Commitment to clear and precise design

Role overview Bosch Group is looking for an IT & AutoStore Support Desk Specialist based in Guadalajara. The position centers on providing technical support for AutoStore systems, ensuring that operations remain efficient and reliable. What you will do Handle support requests related to AutoStore systems Troubleshoot technical problems and resolve incidents as they arise Monitor system performance and address any concerns about efficiency Collaborate with other departments to improve operational processes

REIMAGINE MANUFACTURING At Bright Machines®, we are pioneering a transformative approach to manufacturing. Our mission is to unite innovators and specialists to redefine the landscape of the industry. We believe that leveraging software and data is essential in addressing our customers' unique challenges. By harnessing intelligent automation, we empower factories with enhanced flexibility, scalability, and resilience. Our commitment is to deliver solutions that meet current demands while also preparing for the future.Joining our team means you will have the chance to make significant, lasting impacts for our organization and our clients. If you are prepared to utilize your extraordinary skills to help shape the factory of tomorrow, we are eager to connect with you.ROLE OVERVIEWWe are in search of a highly skilled Software Application Engineer with a focus on robotics programming to join our software automation team in Guadalajara.

Role Overview Bosch Group is seeking an SAP FICO Tax Support Specialist in Guadalajara. This position focuses on supporting tax operations within the SAP environment. The role involves working closely with teams across the business to address tax-related questions and maintain efficient financial processes. What You Will Do Resolve tax issues and inquiries within SAP FICO modules Collaborate with cross-functional teams to improve tax process efficiency Contribute to compliance efforts and support strategic tax planning Share insights to help optimize financial workflows Impact Your work will help Bosch Group maintain strong compliance and support ongoing improvements in tax and finance operations.

Key ResponsibilitiesProvision and manage Azure infrastructure utilizing Infrastructure as Code (Bicep, Terraform, ARM templates).Configure and troubleshoot Azure networking components, including VNets, route tables, Virtual WAN, and Application Gateway.Implement centralized monitoring solutions, diagnostics, and troubleshooting protocols to maintain high availability.Design and enhance CI/CD pipelines using Azure DevOps and various automation tools.Enforce Azure Policies, Role-Based Access Control (RBAC), and security best practices across multiple subscriptions.Maintain comprehensive, actionable documentation for architecture, workflows, and troubleshooting processes.Collaborate on process improvements, automation initiatives, and the adoption of DevSecOps practices.

Join our dynamic team as a Staff Engineer - Azure Cloud Operations Specialist where you will play a pivotal role in managing and optimizing Azure cloud infrastructures. We are looking for individuals who are passionate about cloud technology and have a proven track record in Azure operations. You will collaborate with cross-functional teams to ensure seamless cloud deployment and management.