Implementation Program Manager at Roadrunner | San Francisco

About UsAt Roadrunner, we are revolutionizing the CPQ software landscape that sales teams have struggled with for years. Rather than simply improving existing solutions, we are building a cutting-edge platform called PQA - Prompt, Quote, Approve, specifically tailored for enterprise needs and built on a modern data model that reflects current pricing dynamics.We are proud to be the first incubation of Kleiner Perkins since Glean, led by seasoned founders with a track record of successful exits, and a team of exceptional engineers with backgrounds from companies such as Snowflake, Databricks, Citadel, Meta, Robinhood, and Brex. Our headquarters is in San Francisco, and we are just beginning our exciting journey.Your RoleDefine the product's visual identity. You will ensure that every interaction, layout, and detail of the product feels deliberate and cohesive.Simplify complex workflows into intuitive UI. You will tackle intricate CPQ processes and present them in a user-friendly manner without overlooking the necessary complexity.Collaborate closely with engineers and end-users. Your role will involve working alongside engineers on dedicated projects, allowing for real-time decision-making and rapid feedback loops.Utilize AI tools for innovative design. You will influence how users engage with AI agents and leverage AI technology to streamline your design processes.Develop a robust design system. You will enhance our design system to enable a consistent and efficient UI delivery by both designers and engineers.Sample ProjectsCreating a quoting experience that allows Account Executives to configure complex multi-product deals in mere minutes instead of hours.Establishing the visual language and component patterns for approval workflows that manage multibillion-dollar transactions, where clarity is not optional.Advancing our design system to accommodate new product surfaces while maintaining a clean token architecture and a streamlined component library.Your QualificationsYou possess systems thinking skills, recognizing patterns across screens and prioritizing reusable components over one-off designs.You demonstrate high autonomy and a proactive builder's mindset — identifying design needs and addressing them independently.You have experience designing with AI tools to enhance your efficiency without compromising quality.

About UsAt Roadrunner, we are revolutionizing the outdated CPQ software that sales teams have struggled with for years. Rather than simply improving it, we are aiming to replace it entirely. Our innovative agentic stack, PQA - Prompt, Quote, Approve, is purpose-built for enterprises, utilizing a data model that aligns with contemporary pricing dynamics.As the first incubation by Kleiner Perkins since Glean, we are led by seasoned founders with successful past ventures and a talented engineering team hailing from industry giants such as Snowflake, Databricks, Citadel, Meta, Robinhood, and Brex. Our San Francisco office fosters a collaborative in-person work environment, and we are just embarking on this exciting journey.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an integrated platform that enables technology companies to seamlessly embed global connectivity into their offerings.Similar to how Stripe facilitates quick payment integrations, Gigs allows platforms to effortlessly incorporate connectivity solutions, bridging the gap between traditional telecom and cutting-edge technology. Our platform supports a variety of applications—from fintech companies launching mobile services to HR platforms providing work phone plans—automating provisioning and simplifying the telecom experience.We are a dynamic team of approximately 100 professionals located across the US and Europe, backed by nearly $100 million in investments from notable firms including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned organizations like Stripe, Airbnb, and Shopify. We are committed to addressing complex technical and regulatory challenges to ensure seamless connectivity for all.If you are passionate about technology, creativity, and the future of telecom, we want to hear from you!The RoleAs an Implementation Manager, you will serve as a technical partner to our clients at Gigs. Your primary responsibility will be to assist clients in planning, coordinating, and successfully launching integrations utilizing the Gigs API.This role requires a unique combination of technical, strategic, and operational skills. Your work will vary from collaborating with the Product team on critical features that impact strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with some of the world's leading fintech companies.While the Implementation team is part of Customer Success at Gigs, your role will be central to various company functions. You will collaborate closely with Product and Engineering teams to scope new features and provide ongoing feedback, while also working alongside the Business Development team to facilitate new implementations and serve as the primary contact for our largest clients during their development phases.

About UsAt Roadrunner, we're revolutionizing the outdated CPQ software that sales teams have endured for far too long. Rather than simply enhancing existing solutions, we're introducing a groundbreaking agentic stack known as PQA - Prompt, Quote, Approve, meticulously crafted for enterprise needs, built on a data model that reflects the realities of today's pricing dynamics.As the first incubation from Kleiner Perkins since Glean, we are spearheaded by seasoned founders with a track record of successful exits and a skilled engineering team hailing from industry giants including Snowflake, Databricks, Citadel, Meta, Robinhood, and Brex. Our San Francisco office is where our exciting journey is just beginning.

Join aisafety as a Program Manager, where you will lead innovative projects aimed at enhancing safety protocols across various industries. You will work closely with cross-functional teams to ensure the successful execution of programs that align with our mission of promoting safety and efficiency.

Technical Program ManagerJoin Substrate, a pioneering force in tackling critical technological challenges in the United States. We are positioned at the cutting edge of advanced manufacturing and innovative physics, striving to revolutionize the semiconductor industry and enhance America’s technological prowess. Our team comprises elite scientists, engineers, and technical specialists dedicated to developing groundbreaking technologies.Role OverviewAs a Technical Program Manager, you will lead intricate technical programs from inception to completion, orchestrating efforts among independent scientists, engineers, and technical professionals. This role involves managing multiple interrelated workstreams where hardware development, R&D, manufacturing, and scientific validation unfold concurrently, each dependent on the other.Key ResponsibilitiesDirect technical programs that encompass hardware components and scientific validation across various simultaneous workstreams.Oversee program timelines, budgets, and resource distribution across numerous dynamic projects.Monitor critical interdependencies between R&D, hardware development, scientific validation, and manufacturing readiness.Collaborate closely with multidisciplinary scientists to convert research insights into technical specifications.Partner with hardware engineering teams for component selection, design validation, and manufacturing preparedness.Coordinate with security experts to ensure compliance with privacy and security standards across teams and projects.Manage relationships with vendors, including component suppliers, manufacturers, and testing facilities.Conduct risk assessments and implement mitigation strategies for technical and supply chain vulnerabilities.Facilitate technical evaluations and integration decisions across diverse project contributors.Report program progress, risks, and strategic recommendations to executive leadership.Develop and maintain comprehensive technical program documentation while respecting contributor independence.

Join Baseten as an Onboarding Program Manager where you will play a vital role in shaping the onboarding experience for our new team members. You will be responsible for developing and implementing effective onboarding programs that enhance employee engagement and retention.

About YouAre you a dynamic problem-solver who thrives on challenges? Do you have a knack for learning quickly and applying your insights to foster meaningful progress? At Levelpath, we seek individuals who are inspired by monumental challenges, ready to chart their own course, and own the outcomes. If you excel in collaborative environments, draw motivation from collective achievements, and appreciate rapid iterations with genuine feedback from both colleagues and clients, we want to hear from you. Start your day early, and let’s embark on this exciting journey together!About UsLevelpath is revolutionizing procurement with our innovative AI-driven platform designed for global enterprises. Since our inception in 2022, we have dedicated ourselves to transforming procurement into a seamless and enjoyable experience. Our user-friendly interface accelerates procurement processes within days and unlocks significant savings in mere weeks, all while providing clarity, control, and intelligence to every stakeholder involved. Levelpath delivers a comprehensive overview of spending for procurement, finance, legal, and IT departments—from initial intake to sourcing, contracting, and payment. Our advanced AI capabilities offer contextually relevant and genuinely helpful insights, revealing valuable opportunities and significantly enhancing efficiency. Leading global brands rely on Levelpath's extensive procurement expertise to reshape their business outcomes and maximize the value of their supplier partnerships.Pathfinders Wanted - Join Us!We are inviting applications for the position of Implementation Consultant, a pivotal role in scaling our platform and ensuring that customers realize value from day one. You will be instrumental in the pre-sales process, supporting Account Executives during demos, guiding customers through onboarding and implementation, and driving ongoing customer value. This is a unique opportunity to become part of a high-impact, customer-centric solutions team that addresses procurement challenges head-on while playing a critical role in our customers' success.This is a full-time position based out of our San Francisco office.

About YouYou are a strategic problem-solver with a passion for overcoming challenges and a knack for learning swiftly. Your drive comes from making a tangible impact, mapping out pathways to success, and taking ownership of outcomes. Collaborating with intelligent teams inspires you, and you find motivation in shared achievements. You appreciate rapid iteration and constructive feedback from both team members and clients. If you're an early riser ready for your next challenge, we want to meet you!About UsLevelpath is revolutionizing the procurement landscape with our cutting-edge AI platform tailored for global enterprises. Established in 2022, our mission is to transform procurement into an enjoyable experience. With intuitive features, Levelpath accelerates procurement processes, revealing savings in mere weeks, all while providing stakeholders with clarity and control. Our AI-driven platform offers a comprehensive view of spending across procurement, finance, legal, and IT, streamlining everything from intake and sourcing to contracting and payment. Trusted by leading global brands, Levelpath's expertise in procurement empowers businesses to enhance outcomes and maximize value from supplier relationships.Join Our Team of Pathfinders!We are seeking an Implementation Consultant to help expand our platform and deliver immediate value to our customers. You will be integral in supporting the pre-sales process alongside Account Executives, facilitating onboarding, and ensuring ongoing customer satisfaction. This is an exciting opportunity to join a dynamic, customer-focused solutions team that directly addresses procurement challenges and contributes significantly to our clients' success.What You’ll DoEstablish deep, lasting relationships with current and prospective clients.Guide clients through the implementation of Levelpath’s solutions.Collaborate on optimizing processes, assets, and systems (Zendesk & Salesforce) for enterprise accounts.Create best practice guides and product documentation for clients.Identify key stakeholders within client organizations and cultivate relationships with them.Work closely with the sales team to introduce new solutions to clients.Partner with product and engineering teams to launch new offerings in the market.

Join Metriport as an Implementation Engineer, where your expertise in system integration and client relations will help shape the success of our innovative solutions. You will work closely with clients to understand their needs, implement our technology solutions, and ensure a seamless transition to our platform.

Join Lambda, a pioneer in AI cloud infrastructure, where we empower countless customers ranging from AI researchers to large enterprises and hyperscalers. Our mission is to democratize access to superintelligence, making compute as essential as electricity. If you're passionate about revolutionizing the AI cloud landscape, we invite you to be part of our journey.*Note: This position mandates in-office presence at our San Jose or San Francisco locations for four days a week; our designated remote workday is Tuesday.Our Operations team is integral to delivering a seamless AI Infrastructure-as-a-Service (AI-IaaS) experience. This team is responsible for sourcing infrastructure and components, overseeing daily data center operations to ensure optimal performance, and facilitating cross-company coordination through product management to align operational capabilities with strategic objectives. By managing the entire lifecycle from procurement to deployment, our Operations team guarantees that our AI-driven infrastructure is robust, scalable, and aligned with our business priorities.Key ResponsibilitiesOversee large-scale GPU cluster deployments across data center colocation sites nationwide.Collaborate closely with Data Center engineering and operations to ensure the accurate deployment of infrastructure requirements.Advance multiple concurrent projects, evaluating risks and monitoring progress.Proactively manage dependencies and foresee/resolve execution challenges.Engage with a diverse range of cross-functional stakeholders, including Product, Engineering, and Operations, to ensure effective project execution and adherence to SLAs.Communicate progress and status updates with internal stakeholders and customer groups across various locations and time zones.Interact with stakeholders at all levels to resolve technical and scheduling issues.Cultivate strong partnerships across Lambda while leveraging your credibility and technical expertise to foster process improvements and efficiencies.Contribute to the development and expansion of new business opportunities.

About DEUNA DEUNA is an innovative startup transforming the landscape of global commerce with our AI-driven payments and orchestration platform, ATHIA. Designed to empower large enterprises, ATHIA enhances approval rates, minimizes costs, and opens new revenue streams. Developed by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA seamlessly integrates payment intelligence, checkout optimization, and data orchestration into one robust solution.With extensive integrations across more than 300 Payment Service Providers (PSPs) and alternative payment methods, and processing over 20% of Mexico’s digital economy through our platform, we simplify global payments through a single integration and centralized reconciliation.As we expand into the U.S. market, we aim to address the pressing needs of large retailers, marketplaces, airlines, and quick-service restaurants. Join us in redefining the future of payments! Visit https://www.deuna.com/ to explore more about us!

About YouAs a dedicated problem-solver, you possess the ability to delve into challenges, absorb new information quickly, and apply insights to foster progress. Big challenges motivate you - you chart the course and take responsibility for the outcomes. Your passion lies in assisting others, thriving in intelligent teams, and celebrating shared achievements. You appreciate rapid iteration and genuine feedback from both colleagues and clients. Early risers will find this role particularly rewarding as you embark on an exciting new journey.About UsLevelpath is revolutionizing procurement with its cutting-edge AI platform tailored for global enterprises. Founded in 2022, our mission is to transform procurement into a delightful experience. Levelpath's intuitive interface accelerates procurement processes to mere days and unlocks savings in weeks, providing transparency, control, and intelligence for all stakeholders. We deliver a comprehensive view of expenditure for procurement, finance, legal, and IT, encompassing intake, sourcing, contracting, and payment. Our AI technology offers contextually relevant insights, revealing valuable opportunities and significantly enhancing efficiency. Trusted by leading global brands, Levelpath's expertise in procurement is instrumental in driving better business outcomes and maximizing supplier relationships.Join Our Team of Innovators!We are seeking an Implementation Consultant to expand our platform and deliver immediate value to our clients. In this pivotal role, you will support the pre-sales process alongside Account Executives during demonstrations, oversee the onboarding and implementation phases, and ensure ongoing customer satisfaction. This is an excellent opportunity to be part of a high-impact, customer-centric solutions team that directly addresses procurement challenges and plays a vital role in our clients' success.This is a full-time position located at our San Francisco Headquarters.Key ResponsibilitiesCultivate strong, enduring relationships with both existing and prospective clientsProvide guidance and support in the implementation of Levelpath solutions for our customersAssist in planning, building, optimizing, and scaling processes, assets, and systems (including Zendesk & Salesforce) to effectively serve enterprise clientsCreate best practice guides and product documentation to enhance customer experienceIdentify key stakeholders and develop relationships with champions within client organizationsIntroduce new solution offerings to clients by collaborating closely with the sales team

About StravaStrava is the premier application for active individuals. With a vibrant community of over 180 million athletes across more than 185 countries, Strava goes beyond mere workout tracking; it fosters collective progress, helping users form new habits and achieve personal bests. Regardless of your chosen sport or tracking method, Strava is your complete companion. Connect with your peers, surpass your goals, and ensure every effort counts. Embark on your journey with Strava today.Our mission is straightforward: to inspire individuals to embrace their best active lives. We harness the transformative power of movement to forge connections and propel people forward.Role OverviewWe are on the lookout for a Senior Technical Program Manager to spearhead intricate, high-priority security initiatives that intersect with Engineering, Infrastructure Product, Legal, Operations, and other cross-functional teams. This position will deliver dedicated program management support for security endeavors, ensuring transparent communication, efficient processes, and structured execution throughout the organization.The successful candidate will possess a robust background in managing complex technical programs, a thorough grasp of security principles, and the capacity to collaborate effectively with engineering and product teams to deliver secure, scalable solutions. You will excel in a dynamic, sophisticated atmosphere, overseeing programs from conception to delivery, mitigating risks, and ensuring alignment among various stakeholders.We embrace a flexible hybrid work model, which typically requires you to spend more than half your time on-site at our SF office — three days each week.Your ResponsibilitiesLead the end-to-end execution of multi-quarter security initiatives—including IAM upgrades, vulnerability management enhancements, compliance readiness projects, and security architecture modifications—from proposal to launch, operational rollout, and post-launch refinement.Facilitate collaboration among Engineering, IT, Product, Legal, and GRC, acting as the central point of alignment across time zones to eliminate ambiguity, streamline decision-making, and sustain progress.Manage program communications, creating clear status updates, designing and pulling key metrics, executive briefings, risk logs, and decision records to provide stakeholders at all levels with timely, actionable insights.Proactively identify and mitigate risks by executing structured assessments of dependencies, resources, and requirements.

About UsAt Hayden AI, we are dedicated to revolutionizing the operational capabilities of transit systems and governmental organizations through cutting-edge computer vision technology.Our innovative mobile perception system not only streamlines bus lane and bus stop enforcement but also enhances transportation optimization, enabling our clients to boost transit efficiency, improve street safety, and work towards a sustainable future.About the Role:As a Senior Program Manager, you will play a pivotal role in fostering positive relationships with our clients. You will oversee various projects, including system implementations, and provide comprehensive program management throughout the project lifecycle. A thorough understanding of our products and services will be essential to assist clients effectively and to recommend optimal solutions tailored to their needs. You will act as the voice of the customer and advocate for enhancements to Hayden AI solutions to the product management, engineering, and operations teams.Responsibilities:Customer Onboarding & ImplementationLead and manage all aspects of client onboarding and implementation processes.Create and maintain a detailed implementation schedule that aligns with client needs and internal timelines.Employ the implementation playbook to effectively guide new customer deployments.Provide training to clients on Hayden AI software, ensuring a smooth transfer of knowledge.Issue Resolution & EscalationsServe as the first point of contact for operational challenges, collaborating closely with business strategy leads, operations teams, and project engineers.Proactively identify and address bottlenecks in customer workflows.Coordinate the resolution of complex issues in conjunction with the Engineering team.Monitor and manage escalations, ensuring prompt resolutions.Monitoring & Performance TrackingTrack essential customer metrics such as uptime, adoption rates, and engagement levels.Guarantee that SLAs and contractual obligations are consistently fulfilled.Provide regular updates on project milestones and performance metrics to stakeholders.

About Demandbase:Demandbase is a pioneering pipeline AI platform dedicated to enabling go-to-market (GTM) teams to automate growth at scale. Our platform provides a cohesive view of data, insights, actions, and results, allowing B2B enterprises to effectively align and implement their account-based GTM strategies with confidence. Trusted by thousands of organizations, Demandbase helps maximize revenue, reduce waste, and streamline data and technology stacks—all within a single platform.At Demandbase, we are equally committed to nurturing talent and developing cutting-edge technology. We invest significantly in our people, culture, and community. Our commitment to excellence is reflected in our recognition as one of the Best Places to Work in the San Francisco Bay Area by Fortune and as one of the 60 Best Companies to Sell For by Selling Power. We have offices located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.Position OverviewWe are seeking a Senior Technical Program Manager to spearhead complex, cross-functional initiatives that are vital to engineering execution and product delivery. This role will bring clarity amidst ambiguity, foster alignment across teams, and enhance operational efficiency throughout the organization.In this high-visibility role, you will collaborate closely with engineering, product, and cross-functional stakeholders to drive high-impact projects from strategic planning through execution. We are looking for a TPM who can generate momentum, mitigate risks, and enhance team performance. The ideal candidate will exhibit strong ownership, sound judgment, and a practical approach to leveraging modern tools, including AI-enabled workflows, to expedite processes and facilitate informed decision-making.Location: Downtown San Francisco, hybrid work model with 2 days per week in the office.Compensation: $166,000 - $248,000

Role overview The Senior Implementation Engineer at Adyen plays a key role in helping businesses adopt Adyen’s payment platform. This position centers on guiding clients through technical setup, leading integration projects, and addressing technical challenges that arise during the onboarding process. What you will do Lead technical implementation projects for Adyen’s payment platform Work directly with clients to ensure integrations run smoothly and successfully Troubleshoot integration issues and provide effective solutions Collaborate with teams across Adyen to enhance the overall client experience Location This role is based in San Francisco.

Join Cargomatic as a Senior Program Manager!Located in the heart of San Francisco, CA, we are seeking a passionate and driven individual to lead high-impact initiatives within our dynamic technology-driven company.Compensation: Competitive salary ranging from $140,000 to $150,000, with additional bonus potential.

Role overview The Hardware Program Manager at meter leads complex hardware initiatives from initial planning through final delivery. This position ensures each project phase aligns with company objectives and remains on schedule. The role is based in San Francisco. What you will do Work closely with teams across disciplines to guide hardware products from concept to launch Manage project plans, set timelines, and track deliverables Monitor project progress and make adjustments to keep deadlines on track Contribute to the development of hardware solutions that enhance meter’s product offerings Location This role requires working onsite in San Francisco.