Implementation Partner Manager

About Our TeamThe Support Team at OpenAI plays a pivotal role in ensuring that our customers enjoy an unparalleled experience with our innovative products. We tackle complex challenges, offer technical guidance, and empower customers to fully realize the potential of our solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and more, we aim to deliver outstanding customer experiences across diverse backgrounds—from dynamic startups to established multinational corporations. As OpenAI continues to grow at an unprecedented rate, our ability to implement automated systems and efficient workflows has become crucial to maintaining high-quality support in the evolving landscape of AGI.About the RoleIn the capacity of a Support Partner Manager (Vendor Manager), you will be responsible for overseeing the health, performance, and long-term scalability of several support partner and vendor relationships. This leadership position requires you to drive accountability across commercial and operational fronts (including SLAs, QBRs, escalation paths, and remediation plans), while also designing an operational framework that facilitates support scalability without proportional growth in headcount.Approximately 25-30% of your role will focus on defining our approach to Workforce Management (WFM) in collaboration with both internal teams and external BPO partners. This is not a typical scheduling or WFM analyst position; instead, you will establish the frameworks, standards, and systems for forecasting, capacity planning, staffing strategies, and performance evaluation. You will work in tandem with Operations, Data, Systems/Tooling, and vendor leaders to implement and manage these processes effectively.Additionally, you will work closely with User Operations teams (such as Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product stakeholders as we launch and scale new workflows and programs.In this role, you will be responsible for:Comprehensive Vendor Leadership: Oversee day-to-day operations and ensure the health of relationships with multiple support vendors/BPOs.Performance Management & Remediation: Set and manage SLA/KPI expectations, conduct WBRs/QBRs, identify performance gaps, and develop structured improvement plans with defined responsibilities and timelines.Escalation and Risk Management: Act as the primary escalation point for vendor-related issues, including incident responses, surge events, quality regressions, and continuity risks; ensure that vendors maintain robust operational standards.

ABOUT BOXBox (NYSE:BOX) stands at the forefront of Intelligent Content Management, empowering organizations to foster collaboration, oversee the entire content lifecycle, safeguard critical data, and revolutionize business workflows using enterprise AI. Established in 2005, Box simplifies operations for leading global entities such as JLL, Morgan Stanley, and Nationwide. With our headquarters in Redwood City, CA, and offices across the United States, Europe, and Asia, we are reshaping how businesses operate in the AI-driven landscape.At Box, you will play a pivotal role in advancing our platform. Content is the lifeblood of organizational workflows—encompassing everything from contracts and invoices to employee records and marketing assets. Our mission is to integrate intelligence into content management, allowing our clients to transform their workflows entirely. With the synergy of AI and enterprise content, the potential to redefine collaborative work is immense, and at Box, you will be at the forefront of this transformation.WHY JOIN BOX?We are on the lookout for a Partner Account Manager to spearhead go-to-market initiatives with a select group of strategic ISV partners, beginning with Salesforce and Guidewire. This role aims to enhance revenue and partner adoption within Google Cloud Marketplace, where Box is already achieving success. You will articulate a compelling joint value proposition, develop integrations into repeatable sales strategies, and drive measurable outcomes across pipeline growth, Annual Recurring Revenue (ARR), and product adoption. Your mission: to cultivate resilient and scalable partner businesses.The ideal candidate will have a proven track record in collaborating with account executives and partner field teams, managing go-to-market strategies for Google Cloud Marketplace, and driving partner-influenced pipeline growth and successful closure of sales. You will effectively represent the partner business internally, identifying successful strategies, addressing challenges, and amplifying repeatable successes.

Join Notion Labs Inc. as a Scaled Partner Manager, where you will play a pivotal role in enhancing our relationships with consultants and agencies. In this dynamic position, you will leverage your expertise to drive scalable partner strategies, ensuring mutual growth and success.

We are seeking an enthusiastic and dedicated Partner Services Manager to join our dynamic team at Ironclad, a leader in digital contracting. In this pivotal role, you will be responsible for managing relationships with our partners and ensuring their success with our platform. Your expertise will help us enhance partner satisfaction and drive growth. You will work closely with various teams to streamline processes and implement best practices.Key responsibilities include developing strategic partnerships, providing ongoing support to partners, and identifying opportunities for improvement. The ideal candidate is a self-starter with excellent communication skills and a passion for delivering exceptional service.

At Paystand, we are not just another player in the fintech space; we are pioneers in decentralized finance (DeFi), revolutionizing the way businesses handle their financial operations. With vibrant offices in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we are spearheading a global transformation in financial systems.Our Growing Ecosystem: Paystand is more than a company; it's a flourishing global network. Following our strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a premier Accounts Receivable (AR) and Accounts Payable (AP) platform in Latin America, we are crafting an extensive ecosystem aimed at transforming financial operations and accelerating business growth across the globe.Why Choose Paystand?What We Do: Leveraging the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, minimize transaction costs, and unlock new revenue opportunities for businesses.Our Mission: We are driven by a commitment to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.Our Approach: As trailblazers in the DeFi movement, we don’t just follow trends; we create them. If you are passionate about shaping the future of fintech and eager to redefine what financial technology can achieve, Paystand is where you can make a profound impact.Join Us: Become part of something greater. Join Paystand and help us drive the financial revolution. Role Overview:The Partner Ecosystems team at Paystand is expanding, and we are on the lookout for enthusiastic and driven individuals to take on the role of Channel Partner Manager. In this position, you will develop and manage strategic relationships with Value Added Resellers (VARs) and drive new revenue growth for Paystand within our ERP ecosystems, including NetSuite, Sage, Microsoft, and Acumatica.You will work closely with cross-functional teams, including sales and marketing, to accelerate growth in our partners' strategies.

About Our TeamAt OpenAI, we pride ourselves on our dynamic and agile partnerships team that plays a crucial role in fostering collaborations with our most significant partners. As a Partner Manager, your goal is to establish, develop, and manage strategic partnerships that further OpenAI’s objectives. You will facilitate partnerships that drive adoption, unveil new capabilities, and broaden OpenAI’s reach across vital industries and applications.About the RoleWe are looking for a versatile professional who excels in rapidly shifting contexts and possesses a robust background in working alongside product leaders, with a focus on strategic negotiations. You will drive initiatives with exceptional speed and inspire both external and internal stakeholders, including teams in product, engineering, and operations. With a self-driven and focused approach, you will devise innovative solutions to foster growth and drive innovation.Key Responsibilities:Lead daily partnership strategy and execution with priority partners, collaborating closely with product, engineering, research, sales, finance, legal, and marketing teams to align objectives and achieve results.Manage a portfolio of strategic partnerships: Define direction, prioritize opportunities, and ensure results align with OpenAI’s product and corporate objectives.Facilitate partnership deal execution: Oversee commercial negotiations from partner assessment through launch, expansion, and renewal phases, including product integrations and commercial agreements.Act as a cross-functional leader: Coordinate internal teams and external partners to successfully launch, manage, and optimize partnership initiatives from start to finish.Be the internal advocate for partners: Align product and cross-functional teams with partner objectives, provide constructive feedback on roadmap trade-offs, and ensure accountability against agreed-upon success metrics.Establish and manage partner operating rhythms: Create and maintain regular engagement with partners (business reviews, planning sessions, issue resolution), escalating and aligning with senior stakeholders as necessary.Monitor and communicate impact: Define success metrics, track performance (adoption, revenue, usage, satisfaction), and effectively communicate progress, risks, and opportunities to internal stakeholders.Build and maintain strong partner relationships: Serve as the primary contact for partner counterparts, fostering trust and identifying new collaboration and growth opportunities.

Join Figma as a Product Partner Manager and play a pivotal role in shaping our product strategy by building strong partnerships with leading companies. In this position, you will be responsible for maximizing product adoption and driving engagement through collaboration with key stakeholders.As a vital member of our team, you'll leverage your expertise in product management and relationship building to foster connections that enhance customer experience and drive business growth. Your insights will inform product development, ensuring our offerings meet the evolving needs of our users.

AtoB builds financial solutions for the transportation sector, aiming to make payment systems and analytics more efficient for businesses. The company focuses on tools that help organizations improve operations and grow. The Enterprise Partner Manager will represent AtoB’s brand and manage relationships with key strategic partners from the initial stages through ongoing collaboration. This role is central to the Partnerships team and involves driving growth, meeting business goals, and supporting new integrations and partner programs. What you will do Develop strategies and manage projects to grow partner relationships and accounts. Take responsibility for partner success metrics and expansion efforts. Maintain direct, proactive relationships with partners, addressing issues and delivering value. Identify opportunities to surpass revenue goals with partners. Work closely with teams across Product, Engineering, Marketing, Sales, and Legal to advocate for partner needs while supporting AtoB’s objectives. Operate both independently and strategically, leading cross-functional projects with internal and external teams. What we look for Strong understanding of different partnership types and their value. Excellent communication skills for building and strengthening partner relationships. Ability to collaborate effectively across multiple teams. Motivation to drive significant business growth at AtoB. This position is based in the San Francisco Bay Area.

At Meter, we are on an ambitious growth journey and recognize the pivotal role our channel partners play in achieving our goals. We are seeking a talented Partner Marketing Manager to drive our efforts, especially within the resale (VAR) channel. This is an exciting opportunity to be at the forefront of Meter's strategic direction, where your role will be essential in shaping and executing strategies, programs, and campaigns that enhance our partner presence. Your contributions will directly impact revenue growth, partner engagement, and brand awareness in a dynamic and fast-paced environment.Key Performance IndicatorsIn the first six months, you will:Become the go-to expert on our VAR partners, gaining a deep understanding of their business models, target audiences, and go-to-market approaches.Develop and implement a comprehensive partner marketing strategy for the VAR program, closely collaborating with sales teams to maximize effectiveness.Create and roll out custom marketing plans for each strategic VAR partner, driving measurable growth in partner-sourced pipelines while optimizing marketing expenditures.Lead key marketing initiatives with VAR partners, including events and sales incentives, ensuring measurable impact on pipeline generation.Guide partners through every stage of their journey with Meter: from onboarding existing partners, initiating new partnerships, to building awareness for recruitment.Daily ResponsibilitiesAs the primary contact for all partner marketing initiatives, you will collaborate closely with colleagues in marketing and partner sales to achieve tangible results. Your daily tasks may include:Working with VAR partners to design and implement strategic marketing plans that align with mutual objectives.Overseeing campaigns across various marketing channels, including messaging, content creation, demand generation, events, and more.Supporting and coordinating high-profile partner events, both in-person and virtual.Creating partner-facing materials, playbooks, and training resources to facilitate partner sales efforts for Meter.Collaborating with the partner sales team to integrate marketing initiatives into broader account strategies, ensuring maximum impact with our partners.Ideal Candidate ProfileThis role is designed for an individual who excels at the intersection of marketing strategy, partner support, and hands-on execution. You are driven, innovative, and ready to make a significant impact!

Join Notion Labs Inc. as a Partner Strategy & Operations Manager, where you will play a pivotal role in shaping our partnerships and operational strategies. In this dynamic position, you will collaborate with cross-functional teams to enhance our partner ecosystem and drive operational excellence.

Merge stands at the forefront of innovation, providing cutting-edge agentic tools and seamless customer integrations tailored for frontier LLMs, Fortune 500 entities, and B2B SaaS firms. Our platform features two pivotal products: Merge Unified, which allows businesses to effortlessly incorporate hundreds of integrations through a single API, and Merge Agent Handler, which equips AI agents with secure access to a plethora of third-party tools. The enterprise-grade architecture of Merge manages the entire integration lifecycle—from authentication and security to monitoring and maintenance. Thousands of organizations rely on Merge to expedite product development, eliminate sales bottlenecks, reduce customer churn, and conserve engineering resources, enabling them to concentrate on their core offerings. We are seeking a dynamic Partner Operations Manager to join our team...As part of our integration ecosystem, which encompasses over 300 third-party platforms, you will oversee the operational coordination necessary to maintain these partnerships. In this role, you will serve as the operational backbone of our partnerships division, ensuring seamless processes that facilitate growth from 300 to over 500 integrations without added complexity. This position offers high autonomy, allowing you to establish the infrastructure needed to transform a rapidly expanding partner network into a scalable and repeatable operation. Initially, you will be embedded within the Partnerships team, with opportunities to expand into Product Operations as we enhance our operational cadence, visibility, and cross-functional execution.Your Responsibilities Will Include:Managing the operational framework that sustains over 300 integration partnerships, including credential management, sandbox maintenance, and partner access.Developing and sustaining the systems and automations that empower the partnerships team to scale efficiently without corresponding increases in headcount. If a task is manual and recurring, your goal is to streamline or eliminate it.Acting as the central coordination point among Merge's engineering, support, customer success, and partner teams, ensuring that escalations are managed, tracked, and resolved promptly (with clear ownership, timelines, and follow-up).Leading complex partnership workflows from start to finish, encompassing contract and NDA cycles through technical onboarding to live production status.Directing partner API migration initiatives by overseeing timelines, dependencies, and communication between Merge engineering and external partner teams.

About Anthropic Anthropic builds AI systems designed to be trustworthy, interpretable, and controllable. The team’s mission centers on making AI technology safe and beneficial for both users and society. Anthropic’s workforce includes researchers, engineers, policy experts, and business leaders who work together to advance responsible AI. Role Overview The Manager of Partner Account Managers leads the team responsible for Anthropic’s services partner ecosystem. This group works with key firms such as Persistent, Slalom, Ahead, DXC, and Genpact, specialized and regional systems integrators that help deliver Claude to enterprise clients worldwide. Their expertise and reach are essential for expanding Claude’s presence in the enterprise market. This role focuses on guiding a team of Partner Account Managers (PAMs) who manage a defined set of services partnerships. The manager will mentor the team, set the framework for partner engagement, and build the programs, guides, and metrics needed to help the partner ecosystem scale while maintaining high standards. Collaboration with leaders in partnerships, sales, product, and customer success is central to this position, helping partners deliver advanced AI solutions to their clients. This position combines team leadership, partner strategy, and operational execution. While the primary focus is on strengthening the team and partner tier, the manager will also engage directly with partner leadership when needed. Key Responsibilities Team Leadership and Development Mentor and develop a team of Partner Account Managers focused on services partnerships. Set clear expectations, objectives, and operational standards; ensure accountability for partner revenue, pipeline, and program outcomes. Recruit and retain top performers; foster a team culture built on rigor, collaboration, and commitment to Anthropic’s mission. Program and Operational Model Define the operational model for PAMs, including partner planning, quarterly business reviews (QBRs), forecasting, monitoring partner health, and workload prioritization across the portfolio. Work with the broader systems integrator program to adjust tier structure, benefits, and requirements to fit evolving partner needs. Create and refine playbooks that help PAMs recruit, onboard, activate, and grow partners consistently.

Join AtoB as we revolutionize the trucking and logistics industry!Our mission is to modernize the payments infrastructure that supports the backbone of our economy. Despite their hard work, many in the trucking sector face outdated payment tools that are cumbersome, susceptible to fraud, and riddled with hidden fees. We aim to change that.At AtoB, we are developing a Stripe-like platform for Transportation, enhancing the way capital flows within the industry. Our vision is a seamless, fair, and timely capital movement, putting our customers at the forefront of everything we do. We are dedicated to providing an exceptional customer experience and creating products that cater to the unique challenges faced by fleet managers and drivers alike.With a founding team that boasts experience at companies like Cruise Automation, Uber, and several tech giants such as Google and Meta, we have raised over $125 million from notable investors, including General Catalyst and Y Combinator. Our recognition includes being named in Forbes' Next Billion-Dollar Startup List and being selected as a Global Innovator by the World Economic Forum.Position OverviewWe are looking for a dynamic Partner Marketing Manager to spearhead and expand our marketing partnerships with a diverse range of stakeholders, including local merchants, brokerages, factoring companies, and strategic platforms. This pivotal role will operate at the intersection of marketing and business development, playing a crucial part in driving our growth strategy.

Join Our Team George P. Johnson (GPJ) is seeking a dynamic Senior Partner Relations Manager to enhance our client services and drive success in sponsorship programs. This hybrid role requires in-person presence at one of our esteemed office locations at least two days a week. Choose from Austin, Boston, Detroit, Los Angeles, Nashville, New York City, or San Francisco. Your Contributions As a Senior Partner Relations Manager, you'll forge robust relationships with clients while developing innovative strategies for sponsorship in the tradeshow and conference sectors. Your responsibility will include overseeing the comprehensive logistical execution of partnership agreements and sponsorship activations, ensuring seamless collaboration between our client and their network of partners. This position encompasses a wide array of responsibilities, encompassing client relations, sponsor asset fulfillment, and project management. You'll take a leadership role on one of our premier accounts, guiding a small, dedicated team towards achieving revenue targets and enhancing partner engagement. Acting as the primary advocate for sponsors, you will ensure the fulfillment of all sponsorship benefits, thereby creating exceptional experiences that meet their return on investment (ROI) expectations. With a strong focus on project management, you will ensure all deliverables are meticulously prepared for events. Key Responsibilities Sponsor Operations and Logistics: Oversee cross-functional workflows and key stakeholders to guarantee the fulfillment of all sponsorship benefits, including but not limited to Event Technology, General Service Contractors, Expo Show Floor Management, Content, Registration, Housing, Marketing, Food & Beverage, Live Production, Security, Operations, and Creative Teams. Project Management Focus: Serve as a pivotal member of the sponsorship team, nurturing client relationships and employing project management methodologies to plan and execute sponsorship-related tasks. Maintain a detailed project plan for deliverables and ensure timely completion of all sponsor-related projects in line with event timelines. Sponsorship Technology: Develop and manage the exhibitor portal tool to streamline sponsor engagement.

At Via, we are revolutionizing transportation on a global scale. Our mission is to enhance daily commutes and minimize the environmental impact of travel — and we have ambitious goals to achieve.As our new Partner Success Manager, you will be the primary representative of Via for our partners, both internally and externally. In this dynamic and impactful role, you will forge authentic and sustainable relationships with our partners, transforming these connections into avenues for long-term revenue growth. You will act as a trusted advisor, offering strategic insights on operational, go-to-market, and product matters. In parallel, you will advocate for our partners within Via, pushing for innovative products and capabilities to expand their service offerings.

Join Revi and be part of a transformative journey in retail! At Revi, we're reshaping the future of brick-and-mortar shopping, blending the digital and physical worlds. Following the evolution from Web 1.0 to Web 2.0, we are now pioneering Web 3.0, where online experiences will redefine in-store interactions.We provide an innovative in-store digital platform that enables businesses to forge lasting relationships with their customers while enhancing the shopping experience. Our beautifully designed self-ordering system allows consumers to seamlessly buy, pay, and earn rewards—all while providing valuable data insights to improve operations.With new Series A funding from top Silicon Valley investors, we are poised for significant growth. This is an exciting time to join a collaborative team dedicated to making a difference in the retail landscape!As a Partner Success Manager, you will directly influence our growth by engaging strategically with partners, ensuring retention, and facilitating transactions. You will champion partner success initiatives and collaborate with leadership and product teams to optimize our platform.

Join Our Mission at CheckAt Check, we simplify the process of paying people. Our goal extends beyond building our own business; we are committed to cultivating payroll businesses alongside each of our partners. As pioneers of embedded payroll, we are reshaping the way people are compensated, facilitating the launch, growth, and success of payroll enterprises. Discover our journey | Listen to our story.Check goes beyond mere API infrastructure; we are a launchpad for establishing and scaling payroll ventures.Our TeamThe payroll landscape is flawed. Join us in our mission to fix it! At Check, you will apply your creative problem-solving skills, critical thinking, and resilience to influence every business we develop. We view challenges and tasks as opportunities to contribute to our collective success; we embrace the unique strengths that each member brings, transcending traditional role limitations.If you're eager to roll up your sleeves and transform the payroll industry, let's simplify the intricate, make a tangible impact, and forge a brighter future for businesses of every size.As a Partner Success Manager, you will play a pivotal role in safeguarding and expanding Check’s revenue through meticulous partner management. You will act as the General Manager for a select portfolio of 5-10 high-priority partners, establishing and nurturing ongoing communication while delivering proactive internal reporting on their status.We expect our team members to take initiative and operate with a high level of autonomy while sharing insights and knowledge transparently with peers and stakeholders. You will collaborate closely with various internal and external teams, including Sales, R&D, Marketing, and Enablement. Together, you will identify trends, mitigate risks, and seize opportunities, executing targets with unwavering focus and precision.Ideal candidates are determined, goal-oriented, and possess experience in developing comprehensive plans with partners or customers. You should excel in prioritizing tasks ruthlessly and feel comfortable navigating both technical and commercially intricate environments.

Join Figma as a Distribution Partner Manager, where you will play a pivotal role in shaping our partnerships and expanding our reach in the design community. In this dynamic position, you will collaborate with a diverse range of stakeholders to develop and execute strategic plans that enhance our distribution channels. Your expertise will be essential in identifying new opportunities and driving growth.

About Hex TechnologiesAt Hex, our mission is clear: we aim to empower everyone to become a data expert. Over the last year, we've introduced groundbreaking innovations that transform the way individuals interact with data, merging powerful analytics, governed context, and AI-driven self-service into a unified platform. Our clients leverage Hex to replace outdated BI dashboards, alleviate the strain on data teams, and support organizations in making data-informed decisions.As we continue to grow, our partnerships are becoming essential to our expansion strategy. We collaborate closely with premier data platforms and infrastructure providers, recognizing a significant opportunity to broaden our influence through stronger technical partnerships, ecosystem marketing, and systems integrators.We are seeking a dynamic Partner Marketing Manager to shape and implement our go-to-market strategy for partners.Your ResponsibilitiesThis is a strategic and hands-on role in partner marketing, encompassing co-marketing, enablement, messaging, and ecosystem growth.Strategic Partner GTMLead the partner marketing strategy for Hex’s key technical partners, including Snowflake, AWS, and ClickHouse.Collaborate with partner teams to identify impactful joint marketing initiatives.Craft shared narratives that effectively convey the combined value of Hex and partner solutions.Determine investment priorities based on partner alignment, market reach, and business impact.Co-Marketing Programs & CampaignsDesign and implement collaborative initiatives such as campaigns, events, webinars, field marketing, and advertising.Coordinate partner involvement in product launches, announcements, and significant milestones.Ensure joint programs are strategically positioned, aligned with brand standards, and measurable.Engage with demand, events, and content teams to bring initiatives to fruition.Partner Messaging & CollateralDevelop one-pagers, solution briefs, and messaging frameworks that articulate the joint value proposition.Create partner-specific presentations and materials for both internal and external use.Guarantee consistency across partner-facing and customer-facing assets.Continuously enhance messaging based on partner feedback and market insights.Partner Sales EnablementProduce presentations and messaging tailored for partner sales teams.Empower partner sellers to understand Hex, recognize key positioning opportunities, and achieve collective success.