About the job
Join Our Team at OpenEye
OpenEye is at the forefront of delivering innovative cloud video technology designed to enhance safety, productivity, and learning experiences. Our powerful cloud-managed video solutions, combined with advanced AI-driven analytics, provide invaluable insights that bolster security and streamline operations. As a subsidiary of Alarm.com, we are proud to offer our solutions worldwide through a reliable network of certified service providers. Discover more about us at www.openeye.net.
We are currently on the lookout for a skilled Implementation Manager to become an integral part of our expanding team.
Are you an experienced project manager adept at guiding clients through intricate technical deployments? We are in search of a strategic coordinator who will manage hardware and software implementations across multiple sites, ensuring rapid delivery of value to our customers. If this aligns with your expertise, we encourage you to apply!
Position Overview
As the Implementation Manager, your role will be pivotal in driving customer value and satisfaction. You will act as a trusted advisor, guiding clients through their onboarding experience. Your responsibilities encompass a wide range of tasks, from pre-sales proof of concepts (POCs) to initial deployments, along with overseeing strategic expansions and integrations for our established clientele. Your efforts will ensure that every project is completed on time, within scope, and focused on achieving desired business outcomes.
Key Responsibilities
- Comprehensive Project Management: Lead and oversee the complete lifecycle of all implementation projects, including initial setups for new customers and strategic initiatives (such as site expansions and platform integrations) for existing clients.
- Complex Deployments: Create, maintain, and execute detailed project plans for large-scale, multi-site deployments while coordinating with customers, partners, and internal teams to guarantee that projects stay on schedule and within budget.
- Strategic Project Scoping: Collaborate with Sales and Customer Success teams to define new projects, providing implementation guidance during the pre-sales phase for prospects and during the expansion or renewal phase for current customers.
- Customer Empowerment: Establish project-specific use cases and success criteria from the outset, and lead structured training, system configuration, and enablement sessions to ensure a rapid time-to-value.
- Stakeholder Engagement: Act as the primary contact during the project lifecycle, ensuring effective communication and collaboration among all stakeholders.

