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Implementation Manager

Hoversan_francisconew_york
On-site Full-time $131K/yr - $162K/yr

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Experience Level

Manager

Qualifications

Proven experience in project management or implementation roles, ideally within technology or software sectors. Excellent communication skills, with the ability to engage diverse audiences. Strong analytical and problem-solving capabilities. Experience in managing enterprise-level projects with multiple stakeholders. Ability to thrive in a fast-paced, collaborative environment.

About the job

Hover uses proprietary AI and a decade of property data to help people visualize and estimate changes to their homes or buildings. Homeowners, contractors, and insurance professionals rely on Hover’s interactive 3D models, which can be created from a smartphone scan in minutes. Major insurers like Travelers, State Farm, and Nationwide trust the platform, and investors include Google Ventures and Menlo Ventures.

The company values curiosity, purpose, and a commitment to supporting customers and each other. Hover encourages diverse perspectives and aims to build an inclusive, high-performance culture focused on growth and excellence.

Role Overview

The Implementation Manager leads major customer launches, especially for large and complex accounts. This position drives cross-functional coordination, working with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to deliver projects on time and with impact.

The role manages enterprise programs that deepen customer engagement and value on the Hover platform. Responsibilities include connecting strategy to day-to-day execution, refining processes, and setting high standards for customer implementation. As Hover scales insurance account rollouts, this person will bring structure and accountability to high-stakes projects and help define the future of the implementation function.

Key Responsibilities

  • Oversee end-to-end implementation for enterprise customers, ensuring alignment with customer goals and schedules (including stakeholder mapping, milestone planning, risk management, and resource allocation).
  • Develop a strong understanding of the Hover platform and product features to communicate value to both end users and executive leaders.
  • Serve as the main point of accountability for all launch deliverables and cross-team initiatives.
  • Facilitate technical and non-technical meetings with customers, internal teams, and external partners.
  • Anticipate and address challenges to keep projects on track and deliver successful outcomes.

Location

San Francisco or New York

About Hover

Hover is a pioneering technology company that empowers individuals and professionals to visualize and interact with their properties through advanced AI solutions. Our commitment to innovation, customer service, and inclusivity sets us apart as a leader in the industry.

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