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Implementation Manager

EntireHireMississauga
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Essential Qualifications:Bachelor's degree or equivalent experience.3-6 years of experience managing direct reports.5+ years of experience in a complex software environment.5+ years of experience in a professional services/consulting environment. Understanding of database applications. Excellent verbal and written communication skills. Strong interpersonal skills and organizational abilities to manage multiple projects effectively. Ability to lead and influence cross-functional teams. Candidates must be authorized to work in Canada and be willing to travel to the United States.

About the job

Join Our Team as an Implementation Manager!

As an Implementation Manager (IM) at EntireHire, you will play a pivotal role in ensuring our customers achieve success through effective project management and consulting services. This high-impact position encompasses both internal and external responsibilities, focusing on delivering exceptional service performance and customer satisfaction.

Your primary responsibility will be to lead a team of 7 direct reports, overseeing billable and non-billable project work. If you have a unique blend of project management expertise and consulting skills, this opportunity may be the perfect fit for you.

We are looking for candidates who possess strong organizational and communication skills and are recognized as key contributors within their teams. A background in Financial Planning and Analysis is essential as you will be responsible for documentation, sharing best practices, identifying process improvements, and enhancing service delivery.

You will be evaluated based on the number of successful project implementations and your team's utilization rates.

Key Responsibilities:

  1. Manage the consulting team, including performance reviews, resource utilization, and ongoing training.
  2. Oversee the implementation of projects not managed by the PMO, ensuring quality and consistency in service delivery.
  3. Handle escalated client issues and ensure successful project completion while working towards customer reference-ability.
  4. Contribute to continuous improvement of implementation methodologies and develop processes/tools to enhance service delivery.
  5. Support pre-sales activities by reviewing Statements of Work (SOW) and managing Proof of Concept (POC) projects.

About EntireHire

About EntireHire:At EntireHire, we specialize in Permanent and Executive Search staffing across a diverse range of industries. Our team of exceptional recruiters has a deep understanding of corporate hiring and agency backgrounds, allowing us to find the perfect fit for our clients. We cater to various sectors, including Office Administration, Accounting, Engineering, Finance, Customer Service, Human Resources, Information Technology, Sales & Marketing, and more.

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