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Implementation Manager

DecagonSan Francisco
On-site FullTime

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Qualifications

Proven experience in project management and implementation, preferably in a technology or software environment. Strong understanding of AI technologies and their application in customer experience. Excellent communication and interpersonal skills, with the ability to present technical concepts to diverse audiences. Experience in collaborating with cross-functional teams to achieve common goals. Ability to manage multiple projects simultaneously in a fast-paced environment. Problem-solving mindset with a focus on delivering results.

About the job

About Decagon

Decagon stands at the forefront of conversational AI technology, enabling brands to deliver exceptional concierge-level customer experiences. Our innovative platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across multiple channels, including voice, chat, email, and SMS.

At Decagon, we envision a future where customer experiences are transformed from mundane support tickets to swift resolutions and meaningful conversations. We take pride in being backed by renowned investors who share our ambitious vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

Our dynamic team thrives in an office environment, united by a commitment to excellence and rapid execution. Our core values drive our culture: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.

About the Role

As a pivotal member of Decagon’s founding Implementations Team, you will spearhead the development and scaling of our world-class AI Agent implementation function. You will be responsible for crafting and executing the strategy that ensures seamless deployments across complex environments, setting the stage for long-term success for our customers.

Your role will involve collaborating closely with customer teams to understand their workflows, designing strategies aligned with their objectives, and instilling confidence in their AI journey. You will work cross-functionally with Sales, Product, and Engineering teams to translate customer needs into successful implementations and sustainable outcomes. Your leadership will guide the team through intricate rollouts, ensuring stakeholder alignment and impactful launches.

The ideal candidate will possess a blend of technical savvy, executive presentation skills, and a knack for designing repeatable processes that elevate our implementation standards.

In this role, you will

  • Lead enterprise AI Agent implementations from initiation to rollout, ensuring smooth execution and user adoption.
  • Create customized strategies that integrate Decagon’s platform with each customer’s business objectives.
  • Work closely with Sales, Product, and Engineering teams to define requirements, configure solutions, and guarantee reliable outcomes.
  • Establish best practices for implementation processes to enhance efficiency and effectiveness.

About Decagon

Decagon is a pioneering conversational AI platform, empowering brands to redefine customer interactions. Trusted by leading enterprises, our technology enables seamless engagement through multiple channels, ensuring personalized experiences that foster lasting relationships. We are committed to innovation, excellence, and building a collaborative team culture.

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