Implementation Manager

About AbridgeAbridge, established in 2018, is dedicated to enhancing understanding in healthcare. Our innovative AI-driven platform is designed to facilitate medical conversations, optimize clinical documentation efficiency, and allow healthcare professionals to prioritize their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real time, featuring robust EMR integrations. With the support of Linked Evidence and our specially designed, auditable AI, we uniquely align AI-generated summaries with factual data, enabling providers to quickly trust and verify outputs. As trailblazers in generative AI for healthcare, we are shaping industry standards for the ethical use of AI across healthcare systems.Our dynamic team includes practicing MDs, AI researchers, PhDs, creatives, technologists, and engineers collaborating to empower individuals and enhance care delivery. Our offices are located in the Mission District of San Francisco, SoHo in New York, and East Liberty in Pittsburgh.The RoleAs an Implementation Director - Nursing at Abridge, you will be instrumental in the effective deployment and implementation of our Nursing product with clients. You will serve as the primary liaison for our valued partners, ensuring seamless project execution. Your outstanding communication skills will facilitate collaboration with internal and external stakeholders to deliver projects punctually while surpassing user requirements and expectations.We seek a candidate who flourishes in a startup atmosphere, characterized by viewing challenges as opportunities, a strong execution bias, a touch of nerdiness, and a commitment to team success.What You'll DoLead customer implementations and act as the main contact for Abridge's partners throughout their initial deployments. Establish trust and confidence in our partners and team, ensuring timely implementations with high NPS, and facilitate the transition from pilot projects to comprehensive enterprise partnerships.Oversee the development, coordination, and execution of project plans in partnership with both internal and external cross-functional teams.Accountable for guiding all project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.Identify and mitigate project risks and issues, developing contingency plans as necessary.

About CasapCasap is an innovative Series A startup that has successfully raised over $30 million from esteemed investors including Emergence, Lightspeed, and Primary Ventures. Nestled in the heart of San Francisco, our company was founded by visionary product leaders from Robinhood and Chime. We are on a transformative mission to revolutionize banking operations by automating disputes and combating friendly fraud. Our solutions are widely appreciated by both everyday users and prestigious financial institutions.We are currently seeking a dynamic Director of Implementations to spearhead and enhance onboarding and integration processes for financial institutions as we expand our cutting-edge platform at the intersection of automation and Artificial Intelligence.

At Neara, we're pioneering the ability to stress-test entire power grids against severe weather events before they even occur.Utilizing cutting-edge machine learning technology, we create engineering-grade, physics-enabled digital twins of electricity grids across four continents, enabling asset owners to address their most significant challenges and implement viable solutions across extensive infrastructures.By simulating extreme weather conditions and structural stress on a network-wide scale, we empower major utility companies to identify risks, optimize their investments, and contribute to a more resilient global energy future.Our team consists of exceptional individuals dedicated to making a real-world impact through AI and machine learning, accelerating processes from data classification to complex scenario analysis. We foster a culture of innovation where every member takes ownership of our mission, and we are looking for smart, creative individuals to help us extend our influence globally.We are on the lookout for a leader who excels in complex project management, customer success, and strategic consulting. This role is for someone who thrives in orchestrating high-stakes enterprise accounts, managing technical workflows, and engaging demanding stakeholders with confidence and independence.You will guide a small team of elite technical professionals. While deep coding expertise is not mandatory, possessing the technical intuition to validate solutions, identify inefficiencies, and ensure optimal team performance is crucial. Your primary objective is clear: to deliver exceptional value to our customers. You are here to tackle real problems, not merely manage contracts.

About UsFieldguide is revolutionizing trust in global commerce and capital markets by automating and simplifying the workflows of assurance and audit professionals with a focus on cybersecurity, privacy, and financial audits. Our software is designed for those who build trust between businesses.Located in San Francisco, CA, we embrace a remote-first culture that empowers our team to excel from any location. We are proud to be supported by leading investors, including Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and others.Diversity in backgrounds and experiences is a cornerstone of our values. We believe in building a future for audit and advisory that reflects the myriad of perspectives and insights from our team. At Fieldguide, our inclusive and collaborative environment fosters personal and professional growth, enabling each team member to thrive.As a member of our early-stage startup, you will be instrumental in shaping the future of business trust, enhancing the work-life balance of audit practitioners by streamlining up to 50% of their tasks. If you are passionate about creating a positive culture and innovative products, you will find a welcoming home at Fieldguide.About the RoleAs the Director of Implementation, you will be essential in leading the successful delivery of Fieldguide's enterprise SaaS solutions for our advisory clients. You will manage a team of implementation professionals, overseeing technical delivery and change management to ensure maximum client satisfaction and product value.What You’ll DoTeam Leadership:Recruit, hire, and nurture a high-performing team of implementation professionals.Provide mentorship and coaching to team members, promoting a collaborative and supportive work environment.Establish clear goals and expectations, monitor performance, and deliver regular feedback.Technical Expertise:Demonstrate a comprehensive understanding of enterprise SaaS solutions and their technical components.Engage directly with customers and technology to design, build, and deploy solutions that ensure...

Join abridge as the Director of Implementation for our Enterprise and Commercial Solutions division. In this pivotal role, you will lead the charge in deploying our innovative solutions, ensuring that our clients achieve maximum value from our offerings. Your expertise and strategic vision will drive successful implementations across various sectors, fostering strong relationships with stakeholders and enhancing customer satisfaction.

About Wonderschool Wonderschool is dedicated to ensuring every child has access to high-quality early childhood education, empowering small business owners to successfully launch and develop childcare programs through our innovative software, expert coaching, and robust support. Partnering with government entities, we aim to modernize childcare infrastructure and enhance accessibility. We are at the forefront of creating an industry-defining platform that merges marketplace dynamics, SaaS solutions, and public sector systems, increasingly enhanced by artificial intelligence. Our suite of products enables childcare providers to efficiently manage and grow their businesses, encompassing aspects from enrollment and marketing to licensing, compliance, and daily operations. Our agile, dynamic team is focused on building scalable systems. We value individuals who take initiative, embrace rapid experimentation, and leverage modern technologies—including AI and automation—to amplify their impact. This pivotal role ensures our platform and partnerships yield tangible results for our clients, encompassing successful deployments, strong user adoption, and sustained customer retention.

Fieldguide seeks a Director of Implementation (Audit) to lead the rollout of audit solutions. This position plays a key role in shaping how products reach clients, focusing on delivering each implementation with a high level of quality and effectiveness. Key responsibilities Direct the deployment of audit solutions for clients, ensuring projects meet established standards Collaborate with cross-functional teams to refine and improve service delivery processes Establish and uphold rigorous standards for project quality and successful outcomes Location This position is available to candidates based in San Francisco, CA or working remotely within the United States.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within healthcare. Our innovative AI-driven platform is specifically designed for medical dialogues, streamlining clinical documentation processes while allowing healthcare professionals to concentrate on what truly matters—their patients.Our enterprise-level technology converts patient-clinician discussions into organized clinical notes in real-time, featuring extensive EMR integrations. Utilizing Linked Evidence and our uniquely designed, auditable AI, we are the sole organization that aligns AI-generated summaries with verified information, enabling providers to quickly trust and validate the results. As trailblazers in generative AI for healthcare, we are establishing the industry benchmarks for the ethical deployment of AI across health systems.Our expanding team comprises practicing MDs, AI experts, PhDs, creative minds, technologists, and engineers collaborating to empower individuals and simplify care. Our offices are located in the Mission District of San Francisco, the SoHo area of New York, and East Liberty in Pittsburgh.The RoleIn your role as the Clinical Success Director - Nursing, you will lead the way in defining, launching, and expanding our generative AI platform tailored for nurses. Your contributions will significantly alleviate the cognitive load tied to clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to create products that connect clinical dialogues with actionable data.Key ResponsibilitiesAssess new product offerings and provide specialized knowledge to our product teams.Cultivate and sustain relationships with customers, including user onboarding, gathering feedback, optimizing nursing workflows, and pinpointing areas for enhanced engagement and success.Establish and recruit a trusted council of nurse advisors to steer product strategy and roadmap.Create use case-specific end-user surveys and success metrics to illustrate impact and value.Promote product capabilities and direction to potential customers through the development of sales materials, conducting product demonstrations, training sessions, and more.

Join our dynamic team at Unitek Learning as we seek a passionate and dedicated Assistant Nursing Program Director. In this pivotal role, you will support the Nursing Program Director in overseeing the academic and operational aspects of our nursing programs. Your expertise will be crucial in fostering an environment of academic excellence, ensuring compliance with accreditation standards, and nurturing the growth of our nursing students.As the Assistant Nursing Program Director, you will engage with faculty, students, and industry stakeholders to enhance our curriculum and deliver high-quality nursing education. You will also play a key role in recruitment and retention efforts, working collaboratively to build a robust nursing program that meets the needs of our community.

Join collate as a Senior Implementation Manager and be at the forefront of driving impactful change. In this pivotal role, you will lead our implementation team, ensuring seamless integration of our innovative solutions within client organizations, thereby enhancing their operational efficiency and effectiveness.Your expertise will guide clients through the implementation process, ensuring they achieve optimal outcomes while fostering strong relationships. We are looking for a proactive leader who thrives in a dynamic environment and is committed to exceeding client expectations.

About AbridgeFounded in 2018, Abridge is dedicated to enhancing understanding within the healthcare sector. Our innovative AI-driven platform is specifically designed for medical discussions, streamlining clinical documentation to allow healthcare practitioners to prioritize patient care.Our robust technology converts patient-clinician dialogues into structured clinical notes in real time, featuring advanced EMR integrations. Leveraging Linked Evidence and our specialized, auditable AI, we uniquely align AI-generated summaries with verified data, enabling providers to confidently trust our outputs. As leaders in generative AI for healthcare, we are establishing the benchmarks for the ethical implementation of AI across healthcare systems.Our dynamic team comprises practicing MDs, AI experts, PhDs, creative professionals, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. Our offices are located in the vibrant Mission District of San Francisco, the trendy SoHo neighborhood of New York, and East Liberty in Pittsburgh.The Role**This role requires in-office attendance at our San Francisco (Mission District) office three times a week.**In the position of Clinical Success Director - Nursing, you will play a pivotal role in defining, launching, and expanding our generative AI platform for nursing professionals. Your efforts will directly alleviate the cognitive load associated with clinical documentation. You will work closely with clients, partners, product managers, designers, machine learning experts, and healthcare professionals to develop products that effectively connect clinical discussions with actionable insights.Key Responsibilities:Assess new product offerings and provide expert insights to our product teams.Cultivate and sustain relationships with clients, including user onboarding, gathering customer feedback, optimizing nursing workflows, and identifying opportunities for enhanced engagement and success.Design and recruit a council of trusted nurse advisors to inform product strategy and roadmap.Develop use case-specific end-user surveys and success metrics to demonstrate impact and value.Promote product features and vision to potential customers through the creation of sales materials, conducting product demonstrations, training sessions, and more.

About EngFlowAt EngFlow, we empower developers by significantly speeding up software builds and tests. Our innovative cloud-based, distributed service enhances developer workflows through remote execution and caching, thereby boosting efficiency, productivity, and overall product quality.Supported by leading investors, EngFlow is transforming the way organizations develop software and deliver high-quality products. Our solutions accelerate builds by a factor of 10 or more, while our observability platform offers actionable insights for continuous optimization. Founded by principal contributors to Bazel, we create tools that enable engineering teams—ranging from startups to Fortune 500 companies—to enhance developer velocity and improve build performance.Discover more about our mission, culture, and team: EngFlow | VideoWe are seeking an Implementation Engineer to act as the pivotal technical resource for our customers. You will support engineering teams during trials and ongoing usage, assist in the integration and optimization of their build workflows, and collaborate with internal teams to deliver an exceptional experience.Key ResponsibilitiesServe as the primary technical point of contact for new and existing customers—providing guidance as they adopt and scale our platform.Diagnose, investigate, and resolve complex issues relating to build systems, integrations, and environments.Assist customers in optimizing their utilization of EngFlow’s products, ensuring seamless adoption within their developer workflows.Collaborate with the Engineering team to identify and track product bugs, performance regressions, and feature feedback from the field.Develop and maintain both internal and external documentation to enhance future support and empower developers.Engage with the wider community through forums, Slack, GitHub, and conferences—representing EngFlow’s voice with empathy and technical expertise.Foster a culture of operational excellence through metrics, tooling enhancements, and automation.Requirements3+ years of experience in software development, technical support, SRE, or similar developer-facing roles.Proficiency in troubleshooting and optimizing build systems and workflows.Excellent communication skills and the ability to convey technical concepts clearly to non-technical stakeholders.Experience with cloud technologies and distributed systems is a plus.

About DecagonDecagon stands at the forefront of conversational AI technology, enabling brands to deliver exceptional concierge-level customer experiences. Our innovative platform empowers industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that facilitate personalized and engaging interactions across multiple channels, including voice, chat, email, and SMS.At Decagon, we envision a future where customer experiences are transformed from mundane support tickets to swift resolutions and meaningful conversations. We take pride in being backed by renowned investors who share our ambitious vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.Our dynamic team thrives in an office environment, united by a commitment to excellence and rapid execution. Our core values drive our culture: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.About the RoleAs a pivotal member of Decagon’s founding Implementations Team, you will spearhead the development and scaling of our world-class AI Agent implementation function. You will be responsible for crafting and executing the strategy that ensures seamless deployments across complex environments, setting the stage for long-term success for our customers.Your role will involve collaborating closely with customer teams to understand their workflows, designing strategies aligned with their objectives, and instilling confidence in their AI journey. You will work cross-functionally with Sales, Product, and Engineering teams to translate customer needs into successful implementations and sustainable outcomes. Your leadership will guide the team through intricate rollouts, ensuring stakeholder alignment and impactful launches.The ideal candidate will possess a blend of technical savvy, executive presentation skills, and a knack for designing repeatable processes that elevate our implementation standards.In this role, you willLead enterprise AI Agent implementations from initiation to rollout, ensuring smooth execution and user adoption.Create customized strategies that integrate Decagon’s platform with each customer’s business objectives.Work closely with Sales, Product, and Engineering teams to define requirements, configure solutions, and guarantee reliable outcomes.Establish best practices for implementation processes to enhance efficiency and effectiveness.

As an Implementation Manager at Benchling, you will play a pivotal role in ensuring the successful onboarding and deployment of our cutting-edge platform for our clients. You will coordinate with various teams, including Product, Engineering, and Customer Success, to tailor solutions that meet customer needs and drive adoption. Your expertise will help clients fully leverage the capabilities of Benchling, ultimately enhancing their research and development processes.

Join us as an Implementation Specialist at Lever, where we redefine the recruitment landscape!PLEASE NOTE: This role is part of an internal testing process for Lever's environment—applications are not accepted for this position.Founded a decade ago, Lever addresses the critical challenge of hiring top talent. Our innovative software is trusted by industry leaders like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify. We are at the forefront of transforming talent acquisition, and we are proud to be recognized as one of the best workplaces in San Francisco and the entire U.S. Our team, the "Leveroos", is our greatest asset, and we are committed to fostering a culture that prioritizes people.

Hover uses proprietary AI and a decade of property data to help people visualize and estimate changes to their homes or buildings. Homeowners, contractors, and insurance professionals rely on Hover’s interactive 3D models, which can be created from a smartphone scan in minutes. Major insurers like Travelers, State Farm, and Nationwide trust the platform, and investors include Google Ventures and Menlo Ventures. The company values curiosity, purpose, and a commitment to supporting customers and each other. Hover encourages diverse perspectives and aims to build an inclusive, high-performance culture focused on growth and excellence. Role Overview The Implementation Manager leads major customer launches, especially for large and complex accounts. This position drives cross-functional coordination, working with Product, Sales, Sales Engineering, Customer Success, and key customer stakeholders to deliver projects on time and with impact. The role manages enterprise programs that deepen customer engagement and value on the Hover platform. Responsibilities include connecting strategy to day-to-day execution, refining processes, and setting high standards for customer implementation. As Hover scales insurance account rollouts, this person will bring structure and accountability to high-stakes projects and help define the future of the implementation function. Key Responsibilities Oversee end-to-end implementation for enterprise customers, ensuring alignment with customer goals and schedules (including stakeholder mapping, milestone planning, risk management, and resource allocation). Develop a strong understanding of the Hover platform and product features to communicate value to both end users and executive leaders. Serve as the main point of accountability for all launch deliverables and cross-team initiatives. Facilitate technical and non-technical meetings with customers, internal teams, and external partners. Anticipate and address challenges to keep projects on track and deliver successful outcomes. Location San Francisco or New York

Join Fieldguide as an Implementation Consultant - Advisory, where you will leverage your expertise to help clients successfully implement and optimize our innovative solutions. You will work closely with clients to understand their needs, guide them through the implementation process, and ensure they achieve maximum value from our services.

Adyen is looking for an Implementation Engineer based in San Francisco. This position centers on guiding clients as they integrate payment solutions, ensuring each implementation is handled smoothly from start to finish. Role overview Implementation Engineers at Adyen work closely with both clients and internal teams. The main goal is to deliver payment solutions tailored to each business, supporting every step of the integration process. Technical troubleshooting and process optimization are key parts of the job, with a focus on making sure clients are satisfied and systems run efficiently. What you will do Collaborate with clients and Adyen teams to deliver payment solutions that match specific business needs Support payment system implementations, address technical issues, and help improve integration processes Work to resolve challenges and contribute to better client experiences Requirements Technical skills related to payment systems and integrations Ability to solve problems effectively Experience working with cross-functional teams

Join our dynamic team as an Implementation Coordinator and play a pivotal role in driving the LINKSYS business across consumer and commercial channels in Korea. This fully remote position allows you to work collaboratively with regional teams in Operations, Finance, and Marketing to optimize sales strategies and achieve revenue goals.At Lever, we are dedicated to reinventing the hiring process and helping companies like Netflix, Shopify, and Spotify find top-tier talent. As a leader in hiring software solutions, we take pride in our innovative approach and our recognition as the #1 workplace in San Francisco. Join us in our mission to build a people-first culture where our employees, whom we affectionately call 'Leveroos', can thrive.