About the job
Join Our Team as an Implementation Lead at Silna Health
Your Opportunity Awaits
At Silna Health, we're experiencing remarkable growth, and we're on the lookout for a talented Implementation Lead to guide the customer journey from pre-sale technical demonstrations to successful pilot deployments. This crucial role will empower you to convert our innovative technology into significant value for healthcare providers while establishing efficient and scalable implementation processes.
Reporting directly to our COO, you will oversee the entire implementation lifecycle, design deployment workflows, and drive measurable outcomes for our clients. This position is perfect for someone who thrives in a dynamic environment, excels in stakeholder management, and tackles complex challenges with a strategic mindset.
Your Key Responsibilities
Implementation Excellence & Strategy
- Lead end-to-end pilot implementation from contract signing to go-live, managing timelines and gathering success metrics.
- Facilitate pre-sale technical demonstrations to highlight platform capabilities and assist in closing deals.
- Craft scalable deployment workflows and continuously improve implementation processes.
- Develop reporting frameworks and analyze metrics to foster data-driven enhancements.
- Spot automation opportunities to optimize implementation and expand operations.
Building Strong Relationships
- Drive change management across clinical, IT, and administrative stakeholder groups.
- Translate complex technology into practical value through clear communication and effective training.
- Foster strong partnerships with customers to ensure successful adoption of our solutions.
- Collaborate with Engineering, Product, and Operations to troubleshoot issues and ensure successful launches.
- Represent implementation needs during cross-functional planning and strategy sessions.
Business Acumen
- Understand healthcare provider workflows and align our solutions with their operational challenges.
- Gain comprehensive knowledge of customer success factors and implementation priorities.
- Anticipate potential roadblocks during implementation and proactively devise solutions.

