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Implementation Lead

KernelLondon
On-site Full-time

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Experience Level

Experience

Qualifications

3–5 years of experience in a client-facing analytical or technical role such as Solutions Engineering, Technical Account Management, or Consulting. Proficient technical knowledge (APIs, JavaScript, etc.) and familiarity with data systems. Exceptional analytical and problem-solving abilities, with keen attention to detail. Ability to navigate ambiguity and creatively solve technical issues. Experience in dynamic, fast-paced startup environments. Proven capacity to manage multiple clients and projects simultaneously. Excellent communication skills and the capability to cultivate trustworthy relationships with customers. Willingness to occasionally work later hours to accommodate US-based clients.

About the job

About the Position

As an Implementation Lead at Kernel, you play a pivotal role in aligning customer expectations with technical execution for large-scale enterprise projects. Your expertise transforms intricate requirements into effective, high-impact solutions, ensuring each proof of concept is precise, scalable, and strategically positioned for success.

Collaborating closely with Account Executives, Product teams, and Engineering, you will tackle technical inquiries, resolve complex challenges, and develop solutions that deliver substantial value to our clients. With a continuous stream of new features being deployed at Kernel, you will remain at the forefront of client needs and the latest market innovations.

Your Responsibilities:

  • Serve as the technical expert partnering with Account Executives during late-stage sales cycles

  • Manage and deliver high-quality proofs of concept (POCs) in a timely manner

  • Oversee the entire implementation process from project kick-off to successful go-live

  • Design, build, and deploy customized AI agents utilizing Kernel’s proprietary tools

  • Act as a trusted advisor for a diverse portfolio of clients

  • Provide constructive feedback to the Product team for ongoing improvements and iterations

Required Skills and Experience:

  • 3–5 years of experience in a client-facing analytical or technical role such as Solutions Engineering, Technical Account Management, or Consulting

  • Proficient technical knowledge (APIs, JavaScript, etc.) and familiarity with data systems

  • Exceptional analytical and problem-solving abilities, with keen attention to detail

  • Ability to navigate ambiguity and creatively solve technical issues

  • Experience in dynamic, fast-paced startup environments

  • Proven capacity to manage multiple clients and projects simultaneously

  • Excellent communication skills and the capability to cultivate trustworthy relationships with customers

  • Willingness to occasionally work later hours to accommodate US-based clients

  • Preferred (but not essential):

    • Experience with AI products or applications

    • Familiarity with Revenue Operations (RevOps) workflows and systems, including CRMs and related tools

About Kernel

Kernel is at the forefront of AI technology, continuously innovating and delivering cutting-edge solutions. We pride ourselves on our dynamic work environment that fosters creativity and collaboration, enabling our teams to shape the future of technology. Join us to be part of a company that values innovation and excellence.

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