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Implementation Engineer

RapidSOSUnited States (Remote)
Remote Full-time $114K/yr - $135K/yr

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Key Responsibilities: Serve as the primary technical contact for B2B partners throughout onboarding and ongoing account management. Manage launch timelines and technical implementation plans for new integrations. Design and advise on end-to-end workflows, ensuring seamless integration processes. Continually assess and optimize integration performance and partner satisfaction. Collaborate with internal teams to improve integration tools and processes.

About the job

In the time it takes you to read this job description, RapidSOS will have handled approximately 1,380 emergencies.

At RapidSOS, our mission is to harness technology to create a safer and more resilient future, working collaboratively to save lives. We are currently experiencing a phase of significant growth and are eager to welcome new team members from around the globe to join our ambitious and inclusive workforce. Our values—elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together—shape our company culture, promoting innovation, collaboration, and meaningful impact.

As a pioneer in public safety AI, RapidSOS provides critical intelligence for first responders and security teams, enabling timely and accurate emergency responses. Our HARMONY AI engine, powered by real-time data from over 700 million devices, 200 global enterprises, and more than 23,000 federal, state, and local agencies, ensures that life-saving information reaches those who need it most. Discover more at www. RapidSOS.com.

Role Overview:
As an Implementation Engineer, you will be responsible for managing the complete technical lifecycle of B2B partner integrations—from onboarding to sustained operational success. These integrations are vital, ensuring that life-saving data reliably reaches emergency responders when it is most critical. You will guide partners through the implementation process while also ensuring the long-term health, reliability, and evolution of these integrations.

In this role, you will act as a technical lead and trusted partner to customer engineering teams, gaining in-depth knowledge of RapidSOS’s ingress APIs and integration ecosystem. This includes advising partners on best practices, staying informed on new capabilities and releases, and proactively identifying ways to enhance and scale integrations as partner needs evolve.

If you thrive in a dynamic, mission-centric environment and are passionate about the convergence of technology, partnerships, and real-world impact, this is an excellent opportunity to contribute significantly to the modernization of public safety infrastructure.

About RapidSOS

RapidSOS is at the forefront of public safety technology, leveraging artificial intelligence to provide critical data and insights for emergency responders. Our innovative solutions are built on a foundation of collaboration and a commitment to saving lives, making us the trusted partner for first responders across the globe.

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