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Implementation Engineer - 6 Month Fixed Term Contract

NiCE SystemsUnited Kingdom - London
On-site Contract

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Key Responsibilities:Develop expertise in Proactive AI solution design, consultancy, and successful implementation. Analyze client business processes to define and document requirements for automated proactive customer journey transactions. Create comprehensive End-to-End Application Integration Specifications. Configure, execute end-to-end testing, troubleshoot, and deploy the SaaS platform in line with client specifications. Formulate and implement optimization strategies for Proactive AI customer journeys through data analytics, leveraging a comprehensive understanding of the Proactive AI data model. Craft SQL queries and generate insightful reports and dashboards. Gather, structure, analyze, and disseminate information with precision and accuracy. Write and debug JavaScript code snippets. Design and conduct API testing. Assist in onboarding and training new implementation specialists. Provide on-call support to customers. Knowledge/Experience:Basic Qualifications:Bachelor’s degree in computer science, Business Analytics, Data Analytics, or a related STEM field. Familiarity with fundamental programming languages and data structures.

About the job

At NiCE Systems, we embrace challenges and constantly push our boundaries. We are a dynamic team of innovators and leaders, dedicated to achieving excellence and driving meaningful change. If you share our passion for pushing limits, this is your chance to ignite your career.

Role Overview: Professional Services Implementation Engineer

As a vital member of our implementation team, you will spearhead projects that are integral to our clients' success. You will expertly configure Proactive AI solutions, aligning them with industry best practices and specific customer needs, while also ensuring seamless collaboration across multiple departments.

In this role, you will partner closely with Customer Success, Product Development, and AI Innovation teams to capture and translate business and technical requirements for Proactive AI deployments, whether in pilot phases or live production environments.

The Implementation Engineer also plays a key leadership role, providing mentorship and support to junior team members.

About NiCE Systems

At NiCE Systems, we redefine the boundaries of technology and innovation. We are a forward-thinking organization committed to empowering businesses through advanced AI solutions. Join us to be part of a transformative journey that elevates customer engagement to new heights.

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