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Implementation Consultant

FyxerNew York
Hybrid Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:3-5 years in management consulting or high-growth SaaS implementation. Proven experience in implementing AI into workflows for enhanced efficiency. Strong analytical skills to anticipate customer needs and identify potential issues. Ability to work in a fast-paced environment with a focus on achieving results.

About the job

Implementation Consultant

Location: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026

The Mission

At Fyxer, we recognize that the key to a startup's success lies in the quality and speed of execution. We are on a mission to transform the way the world utilizes email. Your goal will be to enhance our onboarding process significantly. You won't merely be onboarding customers; you'll be accelerating their time-to-value, enabling a $2.2M Net Expansion ARR drive. You'll develop a hybrid AI-human system that allows us to scale to thousands of seats without increasing our workforce.

The Role

This position focuses on the initial phase of the customer journey: onboarding, activation, and time-to-value. You will collaborate closely with Sales and Customer Success leaders to transform new accounts into quick and measurable achievements. You will proactively identify and resolve friction points, ensuring that every customer—from the first to the hundredth seat—is operational before they encounter any doubts.

What You Will Own

  • Achieve 100% activation (connection, activity, and time-saved metrics) within the first four weeks for every account.

  • Design and implement an AI-enhanced onboarding strategy from the ground up to increase our capacity without expanding headcount.

  • Facilitate seamless collaboration between Sales and Customer Success Managers to ensure no friction and immediate expansion opportunities.

  • Oversee a high-velocity pipeline of 10-100 seat projects with the precision expected of a Tier-1 consultant.

Who You Are

  • 3-5 years of experience in management consulting or rapid-growth SaaS implementation.

  • You don't just utilize AI; you integrate it into your workflow to automate repetitive tasks and concentrate on high-impact activities.

  • You pay close attention to details and foresee obstacles before they arise for the customer.

  • You despise delays. You operate with urgency, understanding that every day without activation is a day lost to churn.

The Stack

HubSpot · Gong · Incident.io — along with any AI tools you bring to the team.

Why Fyxer?

We are deliberate about our team composition. We believe that a small, exceptional team with intense focus will consistently outperform a larger, bloated organization.

Autonomy: We seek individuals who desire ownership and genuinely empower them.

Velocity: We value speed and efficiency in execution.

About Fyxer

At Fyxer, we are committed to reshaping the way businesses utilize email through innovative solutions and exceptional service. We believe that a focused, agile team can outperform larger competitors by delivering superior results quickly.

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