About the job
Hawk builds AI-powered technology that helps banks and payment providers detect money laundering and fraud. The platform blends traditional rules with explainable AI, supporting compliance teams as they identify suspicious activity and reduce false positives. Hawk’s solutions are used worldwide to counter money laundering, fraud, and terrorism financing. The company values trust, support, and ongoing professional growth.
Role overview
The Implementation Consultant joins the Customer Success team to deliver Hawk’s AML and fraud prevention solutions. After a contract is signed, this role works directly with clients, learning their requirements and adapting Hawk’s technology to fit. The Implementation Consultant leads clients from the initial setup through to full adoption of the platform, aiming for a smooth rollout and strong client experience.
What you will do
- Meet with clients to gather requirements and understand their business processes
- Assess potential risks for both the customer and Hawk when recommending solutions
- Clarify each client’s AML and fraud prevention needs through detailed assessments
- Advise clients on best practices and suggest optimal configurations for their solutions
Solution configuration and deployment
- Customize and configure Hawk’s AML and fraud prevention tools to meet client specifications
- Lead technical deployment, integrating Hawk’s solutions with client systems and workflows
- Support clients with testing and troubleshooting to ensure the solution works as intended
Training and support
- Develop and deliver training sessions for client teams to help them use Hawk’s solutions effectively
- Create and maintain training materials to support customer onboarding during implementation
Location
This role is based in London.

