About the job
Join Mercier Consultancy, a leading provider of exceptional customer service solutions, as we expand our team with enthusiastic Icelandic Speaking Customer Service Representatives in Sofia, Bulgaria! We offer a comprehensive relocation package to ensure your transition is as smooth as possible. We are looking for proactive and dedicated individuals who are passionate about delivering outstanding customer support to our Icelandic-speaking clientele.
In your role as a Customer Service Representative, you will engage with our customers in both Icelandic and English, addressing their inquiries, resolving issues, and enhancing their overall experience. Your contributions will be key in nurturing strong relationships and promoting customer loyalty.
Key Responsibilities
- Provide exceptional customer service in Icelandic and English through various communication channels.
- Address and resolve customer inquiries and concerns efficiently.
- Document customer interactions and resolutions accurately within our CRM system.
- Collaborate with cross-functional teams to ensure prompt and effective solutions to customer issues.
- Collect customer feedback to enhance overall service quality.
- Stay updated on company products and services to deliver knowledgeable support.
- Participate in ongoing training to further develop your customer service capabilities.

