About the job
Join Mercier Consultancy, in collaboration with Riot Games, as a Hungarian-Speaking Player Support Specialist in Sofia, Bulgaria, where we offer fully paid relocation! Become a part of a globally recognized gaming company committed to excellence in player satisfaction and join a vibrant support team.
In the role of Hungarian-Speaking Player Support Specialist, you will deliver exceptional assistance to Hungarian-speaking players, ensuring an enjoyable and seamless gaming experience. Your excellent communication skills and enthusiasm for gaming are crucial for fostering a lively player community.
Key Responsibilities
- Deliver prompt and professional support to Hungarian-speaking players via various channels including email, chat, and social media.
- Efficiently resolve gameplay, account, and technical issues to ensure player satisfaction.
- Document all player interactions and maintain comprehensive records of support cases.
- Work collaboratively with cross-departmental teams to tackle complex player issues and enhance overall satisfaction.
- Collect and communicate player feedback to development teams to improve the gaming experience.
- Encourage a positive and inclusive gaming environment through empathetic communication.
- Stay informed about the latest updates, products, and trends from Riot Games.
Successful candidates will receive full relocation support to Sofia, Bulgaria.

