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Hungarian-Speaking Player Support Specialist at Riot Games | Sofia

Mercier ConsultancyPleven, Pleven Province, Bulgaria
On-site Full-time

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Experience Level

Entry Level

Qualifications

RequirementsFluency in Hungarian and English, both written and spoken. Your native language and nationality must be clearly stated in your CV and/or Cover Letter. Exceptional communication and customer service skills. Previous experience in player support or customer service roles is preferred. A deep passion for gaming and a solid understanding of gaming culture. Strong problem-solving abilities and meticulous attention to detail. Capability to work both independently and collaboratively in a dynamic environment. Familiarity with customer support tools and gaming platforms is advantageous. Willingness and ability to relocate to Sofia, Bulgaria, with full relocation support provided.

About the job

Join Mercier Consultancy, in collaboration with Riot Games, as a Hungarian-Speaking Player Support Specialist in Sofia, Bulgaria, where we offer fully paid relocation! Become a part of a globally recognized gaming company committed to excellence in player satisfaction and join a vibrant support team.

In the role of Hungarian-Speaking Player Support Specialist, you will deliver exceptional assistance to Hungarian-speaking players, ensuring an enjoyable and seamless gaming experience. Your excellent communication skills and enthusiasm for gaming are crucial for fostering a lively player community.

Key Responsibilities

  • Deliver prompt and professional support to Hungarian-speaking players via various channels including email, chat, and social media.
  • Efficiently resolve gameplay, account, and technical issues to ensure player satisfaction.
  • Document all player interactions and maintain comprehensive records of support cases.
  • Work collaboratively with cross-departmental teams to tackle complex player issues and enhance overall satisfaction.
  • Collect and communicate player feedback to development teams to improve the gaming experience.
  • Encourage a positive and inclusive gaming environment through empathetic communication.
  • Stay informed about the latest updates, products, and trends from Riot Games.

Successful candidates will receive full relocation support to Sofia, Bulgaria.

About Mercier Consultancy

Mercier Consultancy, in partnership with Riot Games, is dedicated to providing outstanding player support and ensuring a fulfilling gaming experience for players around the world. With a focus on innovation and community engagement, we strive to create a positive environment for both players and employees.

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