About the job
Join Mercier Consultancy as a Hungarian Speaking Customer Service Representative in vibrant Sofia, Bulgaria. We are thrilled to offer a robust relocation package to help you start your journey with us. We seek dedicated individuals who are passionate about delivering outstanding customer service to our Hungarian-speaking clients.
As the primary contact for our Hungarian-speaking customers, you will assist them with inquiries, resolve issues, and ensure a seamless experience with our services. Your contributions will be vital in fostering customer satisfaction and loyalty.
Key Responsibilities
- Deliver exceptional customer service in both Hungarian and English via multiple communication channels
- Promptly address customer inquiries, concerns, and challenges
- Accurately record customer interactions and resolutions in our CRM system
- Collaborate with team members to devise effective solutions for customer issues
- Collect feedback from customers to enhance service quality
- Maintain thorough knowledge of products and services to provide informed assistance
- Engage in training sessions to refine your skills continuously

