About the job
Join Mercier Consultancy as a Hungarian-Speaking Customer Service Representative for our esteemed client in the Sustainability & Green Energy sector. In this pivotal role, you will deliver outstanding support to our Hungarian-speaking clientele, addressing inquiries about sustainable energy solutions and eco-friendly initiatives.
Your proficiency in Hungarian will facilitate effective communication, allowing customers to better understand our range of products and services that champion sustainability and environmental stewardship. By providing exemplary customer service, you will play a vital role in advancing our commitment to promoting green practices and solutions.
Responsibilities
- Deliver exceptional customer service in Hungarian via phone, email, and chat concerning sustainability and green energy inquiries.
- Assist customers with detailed product information, service offerings, and account management.
- Resolve customer inquiries and issues promptly and professionally.
- Maintain accurate documentation of all customer interactions within our CRM system.
- Collaborate with internal teams to ensure customer satisfaction and effective problem resolution.
- Collect customer feedback to enhance our services and product offerings.
- Stay informed about industry trends and innovations in sustainability and green energy.

