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Hospitality Receptionist at The Langham, London | West London

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To excel in this position, you will need:Experience in a similar hospitality role is preferred. Outstanding customer service skills with a deep understanding of 5-star luxury service standards. Exceptional communication skills in English, both written and spoken. Proficiency in an additional language is advantageous. Pristine personal presentation. A proactive approach to guest interactions and responsibilities. Prior experience with the Opera system is a plus.

About the job

Join our esteemed team at The Langham, London as a Hospitality Receptionist, dedicated to delivering exceptional service and creating unforgettable experiences for our guests.

In this vital role, you will:

  • Warmly welcome and greet guests upon their arrival at the hotel.
  • Oversee check-in and check-out processes efficiently.
  • Assist with the 'rooming procedure' for all arriving guests.
  • Manage all payment transactions and billing inquiries.
  • Answer Concierge-related queries and provide guidance on local attractions and sightseeing recommendations.
  • Foster strong relationships with guests, ensuring personalized attention and care throughout their stay and future visits.
  • Maintain and update guest profiles with preferences, habits, and any special requests or issues they may have.

The Langham, London offers an array of benefits, including:

  • Uniform provision
  • Meals during shifts
  • Holiday entitlement
  • Complimentary accommodation at other Langham properties
  • Pension scheme
  • Colleague recognition programs
  • Opportunities for learning and development, among others.

About The Langham, London

The Langham, London, known as London’s Original Grand Hotel, is the flagship property of the Langham Hospitality Group. With 380 luxurious bedrooms and suites, acclaimed dining at Roux at The Landau and Palm Court, the renowned Artesian Bar, extensive meeting and event spaces, and Europe’s first Chuan Spa, we have been creating enchanting guest experiences since 1865.

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