About the job
Join our esteemed team at The Langham, London as a Hospitality Receptionist, dedicated to delivering exceptional service and creating unforgettable experiences for our guests.
In this vital role, you will:
- Warmly welcome and greet guests upon their arrival at the hotel.
- Oversee check-in and check-out processes efficiently.
- Assist with the 'rooming procedure' for all arriving guests.
- Manage all payment transactions and billing inquiries.
- Answer Concierge-related queries and provide guidance on local attractions and sightseeing recommendations.
- Foster strong relationships with guests, ensuring personalized attention and care throughout their stay and future visits.
- Maintain and update guest profiles with preferences, habits, and any special requests or issues they may have.
The Langham, London offers an array of benefits, including:
- Uniform provision
- Meals during shifts
- Holiday entitlement
- Complimentary accommodation at other Langham properties
- Pension scheme
- Colleague recognition programs
- Opportunities for learning and development, among others.

