HelpDesk Team Lead at SKELAR | Kyiv

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Alongside our co-founders, we assemble strong teams to conquer global markets.Currently, SKELAR has multiple ventures across various niches—from EdTech to marketplaces. These companies have made it to the TOP startup and product company rankings in Ukraine, secured top positions in the App Store, and developed platforms used by millions. Our businesses have been featured in renowned media outlets like TechCrunch and Wired.We take pride in our robust team of over 1,000 specialists, equipped with exceptional expertise and ambitious goals. Our people are our greatest asset, which is why we strive to build businesses with the best talents available.We are currently seeking an Analytics Team Lead for one of our portfolio companies.This team has successfully validated its business model, identified unit economics, achieved breakeven, and is actively scaling. Every new hire has the opportunity to become a leader in their field—success depends solely on your ambitions.Key Challenges:— Analytics Vision & Strategy: Develop a comprehensive analytics strategy that integrates marketing, product, and operations into a unified data ecosystem;— Team Management: Build and nurture a cross-functional team of analysts, providing mentorship and implementing high data standards;— Cross-functional Insights:Marketing: Evaluate media buying effectiveness (LTV/CAC, Attribution, Incrementality);Product: Analyze user behavior (Retention, A/B testing, conversion funnels);Operations: Optimize internal processes (payments, support, trust & safety);— Data Architecture: Collaborate with engineers to enhance the Data Warehouse and ensure data cleanliness and accessibility for all stakeholders;— Business Partnership: Direct collaboration with founders and C-level executives to forecast growth and validate business hypotheses.

SKELAR is a Ukrainian venture builder dedicated to creating international tech businesses. Together with our co-founders, we assemble strong teams to excel in global markets.Currently, SKELAR manages a portfolio of businesses across various niches, from EdTech to marketplaces. Our companies frequently rank among the top startups and product companies in Ukraine, achieving leading positions in the App Store while developing platforms utilized by millions. Our ventures have garnered attention from renowned media outlets such as TechCrunch and Wired.We are seeking a Data Analyst to join our Strategy & Growth (S&G) team. The aim of the S&G team is to facilitate informed management decisions and ensure their effective implementation. We achieve this through meticulous corporate governance of SKELAR's businesses and infrastructure teams.Your key responsibilities will include:Data Collection and Analysis: Gather and analyze data related to internal processes across infrastructure departments (e.g., recruiting, HR, administration, Helpdesk) and businesses to identify growth opportunities and bottlenecks.Metrics and Dashboard Development: Set up user-friendly analytical tools to track process efficiency and support data-driven decision-making.Ad-hoc Analytics for Infrastructure and Businesses: Conduct analyses based on external survey data related to employer branding and generate insights.Implementing BI/ETL Tools: Design data storage, processing, and integration architecture, ensuring data quality and relevance.Team Training: Conduct sessions on effective dashboard and report utilization, promoting a data-driven culture throughout the organization.Process Improvement Suggestions: Utilize analytics to assist teams in making processes faster, more transparent, and efficient.Conducting Experiments and Tests: Formulate and validate hypotheses, developing recommendations for enhancing internal services.What we value:Minimum 1 year of experience in analytics or consulting. If your experience is different but relevant, please describe it in your cover letter.Business-oriented mindset: A focus on substance; all calculations or analyses should lead to qualitative conclusions and have meaningful implications.Professional values: Commitment to teamwork, systematic and disciplined actions, and strong work ethic.Skills and competencies: Critical thinking, structured and analytical approach, data handling, effective communication, and adaptability to change.Technical Stack: Familiarity with Google Sheets, Looker Studio, SQL, BigQuery.

SKELAR is a leading venture builder focused on establishing international product IT companies in accordance with the principles of the venture capital world. Together with our co-founders, we assemble strong teams to launch tech businesses and succeed in global markets.Currently, our portfolio spans diverse niches, from EdTech to SaaS. Our approach is straightforward: target large markets, set ambitious goals, and build powerful teams. Our core expertise lies in advanced technologies, in-depth analytics, and rapid scaling.If you share our values, aspire to create breakthrough projects, and seek professional growth, you should definitely join the SKELAR team!We are currently looking for a Reporting Analyst to support the preparation of management reporting, financial controlling, and analytics within the Overheads and CF sections.Key Challenges in this Role:— Assist in the preparation of management reporting in the Overheads and CF areas;— Participate in operational and routine financial controlling processes, working with data and verifying its accuracy;— Support automation and improvement processes in the ERP system, updating and maintaining analytical dashboards;— Collaborate with internal teams (Treasury, Reporting, Tax, Legal) on operational issues within the area of responsibility.What We Value:— 1-2+ years of experience (experience in Big 4, international audit, or FMCG companies is a plus);— Knowledge of accounting and strong analytical skills;— High proficiency in Excel;— A strong motivation and desire for development;— Excellent communication skills;— Responsibility and attention to detail.SKELAR fosters an environment for self-realization of individuals who can build successful companies. We refer to such companies as the next big everything.In addition to our businesses, we are developing the SKELAR Foundation, initiated by our employees. Through this initiative, we create and finance projects that contribute to overcoming the consequences of war and the recovery of Ukraine.We plan to continue developing tech businesses, conquering global markets, and working towards Ukraine's victory.

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Together with our co-founders, we assemble strong teams to excel in global markets.Currently, SKELAR boasts a portfolio of various businesses across niches ranging from EdTech to SaaS. Our companies have received accolades from Product Hunt, ranked among the top startups in Ukraine, and achieved high rankings in the App Store, developing platforms utilized by millions. Notably, SKELAR's businesses have been featured in renowned media outlets such as TechCrunch and Wired.We take pride in our strong team of over 1000 specialists who possess exceptional expertise and ambitious goals. Our people are our most valuable asset, and we strive to build businesses alongside the best talents available.We are currently seeking a Media Buyer to enhance our existing social channels and launch new ones.Key Challenges:— Scaling Meta Ads and Google Ads within a transactional business model;— Launching and scaling TikTok, Snapchat, X (formerly Twitter), Quora, etc.;— Collaborating closely with other marketing teams (Product Marketing, MarTech, Creative Team, and Marketing Analytics);— Directly influencing processes for growth in your area;— Managing and optimizing campaigns;— Remarketing to our users through various acquisition channels, including Google (our product focuses on retention, making this critical);— Conducting A/B tests in purchasing, funnels, and on the product;— Accessing in-house teams for user acquisition (product, creative, technical specialists).What We Offer:— High level of autonomy;— Opportunity to work directly with Head/C-level executives;— A wealth of service teams to support your area (analytics, creatives, funnels, MarTech, etc.);— Management of large budgets with the ability to test various hypotheses;— A strong and experienced team.What Matters to Us:— Minimum of 2 years of experience in User Acquisition/Performance Marketing;— Analytical skills;— Understanding of marketing metrics such as CPM, CTR, CPC, CPA, ROI, ROAS, LTV, CAC, retention, and experience in optimizing them;— A growth-hacking mindset, meaning a desire to generate unconventional solutions and implement them. You should be willing to experiment repeatedly;— Ability to defend your opinion with reasoning and make independent decisions. In our team, each marketer is responsible for their traffic channel, giving you the opportunity to influence the business outcomes of a specific area;— Proficiency in English at Intermediate+ level.Additional Advantages:— Knowledge of the US and UK markets;— Experience with Meta, TikTok;— Familiarity with web products.

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Together with co-founders, we assemble strong teams to succeed in global markets.Currently, SKELAR operates a dozen businesses across various niches—from EdTech to marketplaces. Our companies consistently rank among the top startups and product companies in Ukraine, achieving the highest ratings in the App Store and developing platforms used by millions. Our ventures have been featured in leading media outlets such as TechCrunch and Wired.Our core value is our people. We unite talents who are passionate about their work and inspire those around them with drive and determination. We believe that the work environment matters, and we have set an ambitious goal—to create the best workplace in Ukraine.We are currently seeking an Office Manager to provide systematic and supportive office management, combining service, financial responsibility, and creative approaches. This individual will be a key link in managing procurement, tracking expenses, coordinating operational processes, and actively organizing corporate events.

Role Overview SKELAR is hiring an Engineering Manager in Kyiv. This role leads a team of engineers, guiding projects from planning through delivery. The manager sets direction for engineering efforts, supports team growth, and encourages strong collaboration across disciplines. What You Will Do Oversee engineering projects, ensuring timely and high-quality delivery Mentor and develop engineers, helping them grow their skills Promote best practices in engineering and team communication Foster a culture of creativity and shared problem-solving Location This position is based in Kyiv.

Skelar seeks an FP&A Analyst to join the team at its Kyiv headquarters. This role helps guide financial decisions and supports the company’s overall strategy through careful analysis and planning. Key responsibilities Analyze financial data to identify patterns and support informed business decisions Create and update budgets for different teams and projects Prepare financial forecasts to aid in planning Provide insights aimed at improving company performance and reaching business objectives Work location This position is based on site at Skelar’s Kyiv office.

Role Overview Skelar is hiring a Head of Marketing based in Kyiv. This leader will shape and guide marketing strategy, working to strengthen the brand and support business growth. The position calls for hands-on oversight of marketing plans, from development through execution. What You Will Do Develop and implement marketing strategies that support Skelar’s goals Oversee brand initiatives aimed at increasing visibility and market reach Work closely with teams across the company to ensure marketing aligns with business objectives and customer needs Location This role is based in Kyiv.

SKELAR is a pioneering venture builder based in Ukraine, dedicated to crafting international tech enterprises. Together with our co-founders, we assemble high-performing teams to excel in global markets.Currently, SKELAR boasts a portfolio of numerous businesses across diverse sectors, from EdTech to SaaS. Our companies have garnered accolades from Product Hunt, achieved recognition in top startup rankings in Ukraine, and have reached the upper echelons of the App Store, creating platforms that serve millions. Our ventures have also been featured in prestigious media outlets like TechCrunch and Wired.We take pride in our strong team of over 500 specialists, each bringing exceptional expertise and ambitious goals. Our people are our most valuable asset, and we strive to build businesses alongside the best talent available in the market.We are currently on the lookout for a Junior Product Manager to join our existing cross-functional team and help us effectively drive exciting initiatives.The ideal candidate will possess:— A proven track record of personal successes in operations-heavy businesses or within a product team; — Experience implementing data-driven solutions in business; — Skills in goal setting and execution.At SKELAR, you will have the opportunity to grow rapidly and confidently, equipped with everything you need—from a strong team ready to support and share expertise, to engaging challenges. You will join a cross-functional team where you will work closely with an experienced product manager, providing a substantial boost to your expertise and a chance to enhance the skills necessary for effective product management.Your future tasks will include:— Collaborating with colleagues to conceptualize and design hypotheses and tests, building interactions with experts in design, analytics, and development domains;— Transforming high-level hypotheses into product changes for real users. You will learn to implement proof-of-concept and MVP versions of functionalities and services, enhancing your skills in iterative product development;— Supporting the development team in delivering functionalities to the end user;— Working with the product manager and analytics team to assess the impact of your hypotheses on product metrics and define subsequent steps;— Conducting ongoing user and market research to identify growth opportunities for the product.In addition to our business initiatives, we are also developing the SKELAR Foundation, a charitable organization established by our employees. Through this initiative, we create and fund projects that help address the impacts of the war and support the recovery of Ukraine.SKELAR is an environment for self-realization for individuals capable of creating successful companies. We refer to these companies as the next big everything, believing in their power and scalability.We plan to continue developing and expanding our impact.

SKELAR is a prominent Ukrainian venture builder dedicated to developing international tech businesses. Together with our co-founders, we assemble high-performing teams to win on global markets.Currently, SKELAR boasts a portfolio of several businesses across various niches—from EdTech to marketplaces—earning recognition as top startups and product companies in Ukraine. Our platforms rank among the highest in AppStore and are utilized by millions of users. Notable media outlets such as TechCrunch and Wired regularly feature SKELAR's ventures.We take pride in our strong team of over 1000 specialists, each with exceptional expertise and ambitious goals. Our people are the company's most valuable asset, and we strive to build businesses alongside the best talents in the market.We are currently seeking a Data Marketing Analyst with the potential to lead one of our analytical directions.In this role, you will be an analytical partner for product and marketing teams, responsible for the development of analytics focused on user acquisition and reactivation. Your insights will influence strategic decisions based on a deep understanding of user behavior, communication channel effectiveness, and A/B testing results.This is a fantastic opportunity for an experienced analyst eager to shape a direction, implement systematic approaches, and scale analytical practices within the team.Your responsibilities will include:– Defining and prioritizing analytical directions to identify product growth opportunities;– Initiating and overseeing A/B tests—from hypothesis formulation to final result analysis;– Developing monitoring systems for key metrics and early warning signals;– Analyzing the effectiveness of user scenarios, communications, and retention campaigns;– Mentoring other analysts, establishing best practices, and contributing to the development of an analytical culture;– Collaborating closely with product, marketing, and technical teams to implement analytics-based changes.What we value:– 3+ years of experience as a data analyst or product analyst (Senior+ level);– Proficient in SQL, practical experience working with large datasets;– Understanding of A/B testing principles, statistical analysis, and causal relationships;– Experience with BI tools (Tableau, Power BI, Looker, etc.);– Experience in building monitoring systems, analytical reporting, and analytics automation;– Strong communication skills: ability to explain complex concepts simply and defend your ideas at the leadership level;– Experience interacting with product/marketing teams as a strategic partner;– Initiative, results-oriented mindset, and independence.

About the Role skelar is looking for a Growth Product Manager in Kyiv. This role focuses on shaping product direction and improving customer experiences. The Growth Product Manager will play a key part in developing strategies that support business goals and product growth.

Role overview The AI Operations Manager at Skelar guides the daily operations of AI projects, ensuring new technologies become part of routine workflows. This position focuses on making AI systems fit smoothly into existing processes. What you will do Manage AI project operations from initial planning through to completion Collaborate with teams from different departments to enhance efficiency Contribute to ongoing improvements in AI-related operations and processes Location This role is located in Kyiv.

Once upon a time, a founder envisioned creating a platform to empower teams in building international tech businesses. Through personal experience, he learned that people are the most valuable asset in all processes, a truth he instilled in his team.As communications professionals understand, everything begins with people, including brand building.We are on the lookout for a PR Manager to help us amplify our brand through media relations, influencer partnerships, integrations, and collaborations.Your responsibilities will include:Creating and managing diverse text content (columns, press releases, brand communications, etc.) from ideation to execution, including pitching to Ukrainian media;Collaborating with writers and internal contributors to produce expert materials aimed at sharing expertise and enhancing SKELAR's media presence;Media support for turnkey special projects (360 campaigns for CSR, educational projects, and other communication initiatives);Developing communication strategies for content and ensuring quality control. You'll need to track communication trends and implement innovative approaches. Your adaptability and resourcefulness will be key to this role;Evaluating effectiveness and formulating hypotheses to enhance results. We believe communication effectiveness can be measured, and you'll play a crucial role in this process.You will work with a Communications team of 15 talented communication specialists and designers. Your manager will be Iryna Franchuk, Head of Communications at SKELAR.What we value:At least 3 years of PR experience;A portfolio showcasing media coverage (this could include expert articles, press releases, features, etc.);Knowledge of key metrics and the ability to dive into analytics to make data-driven decisions;Creativity, systematic thinking, and the ability to generate new ideas;Strong writing skills, attention to detail, and fact-checking proficiency.Beyond our business initiatives, we are also developing the SKELAR Foundation, a charitable organization established by our team members. Within this initiative, we create and fund projects aimed at addressing the consequences of war and rebuilding Ukraine.You will also assist in communicating our foundation's projects. For instance, in December 2025, we...

Join SKELAR, a pioneering venture builder that crafts international tech businesses. Collaborating with co-founders, we assemble high-performing teams to excel in global markets.Currently, SKELAR boasts a diverse portfolio of businesses across various niches, from EdTech to marketplaces. Our companies consistently rank among the top startups and product firms in Ukraine, achieving high standings in the App Store and developing platforms used by millions. Our innovations have been featured in renowned media outlets such as TechCrunch and Wired.People are our core value. We unite passionate talents who inspire those around them with their drive and determination. We believe that the right environment is crucial, which is why we aim to create the best workplace in Ukraine.We are seeking a Junior Full-Stack Engineer to join us in building modern, intelligent, and adaptable products that will serve as the backbone of our internal processes and help accelerate our growth. This role offers a developer the chance to make a significant impact on product development and witness tangible results from their contributions.We operate like a startup within a company: rapidly testing ideas, engaging extensively with users, and continuously searching for improvement opportunities.Our team is currently expanding as we launch new services, restructure our architecture for scalability, and incorporate AI functionalities that unlock numerous new possibilities.

SKELAR is a Ukrainian venture builder dedicated to creating international tech companies following the principles of venture capital.We are seeking a dynamic and experienced Payments Lead to join one of our ventures, Howly.Howly is a multi-product company under SKELAR. We are committed to developing high-quality products that serve users in the global professional services market.Currently, Howly offers four products operating in international markets:A global legal solutions platform: Simplifying legal services to make them accessible and fast for everyone, digitalizing legal processes for easy support worldwide.Smart document automation: Eliminating routine tasks, our product significantly streamlines document management, allowing users to focus on more critical tasks.A career development platform: We help individuals grow by providing opportunities for career advancement, from resume assistance to career consulting, paving the way from potential to fulfilled ambitions.A marketplace for technical consultations: Connecting technical experts with those in need of their expertise quickly.We pride ourselves on delivering quality, accessible service to our clients 24/7. Our rapid growth, strong business logic, and commitment to building a workplace that is enjoyable today and desirable for the long term have allowed us to launch four products in Ukraine for international users over the past four years, growing our team to over 300 members.

skelar seeks a Junior Product Marketing Manager to join its marketing team in Kyiv. This position plays a part in building and executing marketing strategies that help raise product visibility and support sales goals. Collaboration with colleagues across departments is a core aspect of the role. What you will do Coordinate with teams from different functions to plan and carry out marketing projects Assist in communicating product value to target audiences, using both creative ideas and analytical thinking Contribute to activities that promote product awareness and help drive sales

TENTENS Tech is a partner IT company of SKELAR — a Ukrainian venture builder focused on creating international tech businesses. We develop social discovery platforms that serve over 20 million users worldwide, leveraging deep expertise in analytics, high-load systems, and performance marketing.Our team at TENTENS Tech consists of over 250 talented individuals, each acting as a CEO in their role, significantly contributing to our collective goals. We operate with the 10/10ths philosophy, aiming for excellence and continuously pushing beyond just ‘good’ to achieve outstanding results. If this resonates with you and you're ready to accelerate with us, let’s connect!We are currently seeking an HR Lead to elevate our performance standards.Key Responsibilities:— Partner with business leaders to understand goals, context, constraints, and translate these into a people plan with measurable outcomes.— Drive organizational design and capacity planning: structure, roles, grading, headcount planning, and team changes that support strategy and speed.— Build talent retention and development strategies: succession planning, individual development plans, and career tracks.— Manage the performance cycle end-to-end in relevant business areas: setting objectives, evaluation, calibration, and development — with transparency and no surprises.— Monitor achievement of targeted HR metrics in business areas: regularly review key metrics, identify reasons for deviations, coordinate corrective actions with the business, and drive measurable results.What We Value:— Experience as an HRBP with business: ability to build relationships with stakeholders, formulate a people initiative plan, and deliver results.— Expertise in developing people management skills: goal setting, delegation, development, constructive feedback, etc.— A data-driven approach: making decisions and evaluating results based on metrics, experiments, and causal relationships.— Business orientation and focus on outcomes rather than processes.— Communication and influence: ability to negotiate, argue constructively, listen, and achieve win-win solutions.— High level of ownership: take responsibility, lead initiatives end-to-end, and do not wait for “technical tasks”.Nice-to-Have:— Experience in a Senior HRBP/HR Lead role managing a team (preferably 5+ individuals) and HR functions.What You Will Gain with Us:— Internal clubs for professional growth and networking, and opportunities for collaboration on exciting projects.

Join SKELAR, a pioneering venture builder committed to establishing international tech businesses. We partner with co-founders to assemble strong teams that excel in global markets.Currently, SKELAR manages a diverse portfolio of businesses across various sectors, from EdTech to marketplaces. Our ventures have been recognized as top startups and product companies in Ukraine, featuring prominently in AppStore rankings and creating platforms used by millions. Notable media outlets like TechCrunch and Wired have covered our businesses.We take pride in our robust team of over 1,000 specialists, each possessing exceptional expertise and ambitious goals. Our people are our greatest asset, and we strive to build businesses alongside the best talent available.We are currently seeking a Golang Backend Team Lead for PawChamp, a mobile application and online platform designed for dog owners. PawChamp enables pet parents to train their dogs and learn more about care and training through 24/7 chats with experts, the AI companion Pawchie, and educational materials developed in collaboration with dog trainers. Our aim is to provide personalized daily lessons covering all aspects of dog training, from basic commands to addressing behavioral issues. Our strategic goal is to become the leading player in the global online dog training market, fulfilling all needs of pet parents and their dogs beyond training.In October 2025, we earned the title of Product of the Day on Product Hunt.App Store rating: 4.8Intro video about the product: https://www.youtube.com/watch?v=D3vURwhmufgKey Challenges:Enhancing the backend for our mobile products and the PawChamp web platform.Leading, coordinating, and developing the backend development team.Collaborating with stakeholders.Ensuring high code quality and adherence to best development practices within the team.Interacting with adjacent teams to improve system component interaction and optimize processes.Enhancing code, architecture, services, and development approaches.What We Value:

We are seeking a Head of IT to join the SKELAR team—an ecosystem dedicated to building international IT businesses with high ambitions. This role is tailored for a technical leader ready to take full responsibility for corporate infrastructure strategy, budget management, and the transformation of access and security processes.Your mission will be to create a scalable & secure environment where technology facilitates rapid business growth rather than creating obstacles. You will lead a team of system administrators and HelpDesk engineers, overseeing the implementation of ITSM, the development of Identity Management (IAM), and the architecture of Zero Trust.Key Responsibilities:1. Identity & Access Management (IAM) and Security:Establishing a Unified Identification System: Implementing and developing an IAM strategy (based on Okta or Google Identity). Configuring SSO, MFA, and access policies to corporate resources;Implementing ZTNA (Zero Trust Network Access): Transitioning from traditional VPNs to modern secure remote access solutions (Cloudflare Zero Trust, Zscaler, etc.);Google Workspace Management: Expert administration of the domain, configuring data security (DLP, Context-Aware Access), conducting audits, and automation (GAM).2. IT Service Management (ITSM) and Processes:Fostering a Service Culture: Building transparent Incident, Problem, and Change Management processes based on Service Desk systems (Jira Service Management);SLA & Metrics: Developing and monitoring service quality metrics, analyzing team effectiveness, and implementing improvements based on data;Automation: Minimizing manual operations (Onboarding/Offboarding employees) through the integration of HRIS, IdP, and MDM systems.3. Infrastructure Management and Budget:People Management (8+ engineers): Managing a mixed team (SysAdmins + HelpDesk). Recruitment, motivation, performance reviews, and developing technical leaders;Office Infrastructure: Ensuring the operational integrity of network infrastructure (Cisco/Ubiquiti/Aruba), Enterprise Wi-Fi, surveillance systems, and access control systems across all locations;Budgeting (CAPEX/OPEX): Strategic planning of IT budgets.