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HelpDesk Team Lead at SKELAR | Kyiv

SKELARKyiv
On-site Full-time

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Experience Level

Manager

Qualifications

Key Qualifications:Experience managing a technical support team (minimum of 3 engineers) and building processes. Deep understanding of network infrastructure (VLAN, QoS, routing, security) for networks with over 200 clients. Expertise in macOS: diagnostics, troubleshooting, optimization, and device management. Experience working with MDM systems (Jamf, FleetDM, or Kandji). Knowledge of hardware: diagnostics, troubleshooting, and upgrades. Skills in working with hardware suppliers and setting up service contracts. Nice-to-have:Experience in automating routine technical tasks. Understanding of Zero Trust principles, IAM, and other corporate security approaches. People Management Skills:Leadership qualities: ability to motivate the team and maintain productivity. Teaching and mentoring ability: explaining complex technical issues in an accessible manner. Stress resilience: ability to calmly respond to critical situations and quickly find solutions. Communication and negotiation skills: effective interaction with internal teams and external suppliers. Attention to detail: monitoring work results and ensuring service quality.

About the job

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Together with our co-founders, we assemble strong teams to succeed in global markets.

Currently, SKELAR operates several businesses across various niches—from EdTech to marketplaces. Our companies rank among the top startups and product companies in Ukraine, achieving high positions in the App Store and developing platforms that millions of people use. Furthermore, our businesses have been featured in esteemed media outlets such as TechCrunch and Wired.

We are seeking a HelpDesk Team Lead to join our team at SKELAR. This is a unique opportunity to influence processes, develop your team, and work with cutting-edge technologies. SKELAR is not just a company; it's an ecosystem building ambitious international IT businesses. We value strategic thinkers who take responsibility and constantly strive for excellence.

In this role, you will manage a team of 3 engineers, optimize technical support processes, improve office infrastructure, and implement innovations. We have no bureaucracy, and your ideas can transform processes across the organization. If you are eager to grow, possess technical expertise, and want to influence large projects, this is your chance to join a high-performing team and help us achieve ambitious goals.

About SKELAR

SKELAR is a pioneering venture builder in Ukraine, committed to developing tech businesses that operate on a global scale. We create innovative solutions across various sectors and are recognized for our high-impact startups that make a difference in the tech industry.

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