Helpdesk Support Team Lead

Join Our Team as a DevOps Engineer! We are seeking a talented DevOps Engineer to take the lead in troubleshooting, analyzing, and resolving technical challenges. This pivotal position is essential for driving both newly developed and operational problem-resolution for our high-volume, highly scalable solutions. The ideal candidate will possess strong automation and problem-solving skills necessary to implement quick fixes and long-term solutions. As a DevOps Engineer, you will collaborate closely with our developers, leveraging our technology stack to tackle a range of complex issues.Key Responsibilities:Proactively research and resolve technical issues encountered in production, providing both immediate and long-term solutions. Communicate problems, solutions, updates, and project statuses effectively to team members and management.With minimal guidance, develop, test, debug, maintain, modify, and install moderately complex software programs. Utilize available utilities to streamline tasks and adhere to structured programming techniques and coding standards. Work in tandem with development and QA teams to ensure that features and functions remain unaffected.Document final solutions, including thorough root cause analyses.Maintain a patch code branch in SVN for each fix, distinguishing between product changes and those pertaining to infrastructure, deployment, or build modifications.Advocate for your changes, ensuring that patches are rigorously tested and integrated into the code base while documenting process changes accurately and promptly.Enhance processes and tools to automate deployments and other operational tasks (e.g., monitoring application components) to boost efficiency and consistency. Create scripts, tools, and utilities to address new project challenges and improve existing operational procedures (e.g., implementing single-click deployments).Engage in design and code walkthroughs with development concerning new releases.Contribute to IT infrastructure design in relation to product development.Act as a liaison between various departments, particularly IT, to communicate system changes and mitigate potential issues affecting product performance. Ensure that necessary infrastructure changes are effectively communicated across development and QA teams, with timely validations planned.

Join our dynamic team as an Associate Python Engineer where you'll play a vital role in the development of our client-server systems. Your expertise in Python will drive our projects forward, ensuring high-quality code through architecture reviews and ongoing testing throughout the development cycle.Develop and write clean, maintainable, and portable code in Python.Conduct architecture reviews to enhance system design.Engage in the testing and refinement of code during all stages of development.Utilize knowledge of C++, Java, web servers, Linux environments, and open-source databases to contribute to various aspects of development.

We are excited to collaborate with a prestigious client recognized as a leading provider of technology services and support, who is seeking to recruit an experienced Senior Systems Engineer.Key Responsibilities:The Senior Systems Engineer utilizes technical skills in end-user engineering to enhance the reliability, efficiency, and performance of client systems. This position is essential as a technical partner to implement established standards and procedures that support the client's managed infrastructure while ensuring operational stability.Key tasks include implementing robust solutions that uphold the integrity of existing infrastructure and align with customer objectives. This role requires collaboration with IT peers across the organization to achieve synergy and effectiveness.Core Duties:Lead and coordinate the design, testing, evaluation, implementation, and support for multiple complex platforms of considerable size and complexity, including hardware, operating systems, software, systems tools, and IT processes.Consult with various business units, such as application development groups and Field Services Technical Support, to appropriately configure platforms for product installation.Ensure systems conform to established enterprise and industry standards, including systems management, security, and operating systems.Design and document enterprise standards and procedures.Act as a point of escalation, providing technical support to Support Technicians and Field Services teams as needed.Essential Skills and Competencies:To excel in this role, candidates must consistently demonstrate the following:Purpose Driven:Employ rigorous logic and methods to solve complex problems effectively, identify hidden issues, and apply relevant technical processes to meet business needs.Evaluate business requirements and recommend technologies that improve availability, reliability, scalability, and security while reducing total cost of ownership.Build and maintain productive relationships founded on trust with internal staff, customers, and vendor partners.Project Management:Manage assigned client projects, coordinating activities with internal and external technology owners and service providers.Exhibit excellent written and verbal communication skills, adaptability in concepts and actions, and the ability to meet aggressive deadlines.Embrace challenges and view failures as opportunities for improvement.Execution with Tenacity:Commitment to demonstrable dedication in all tasks.

Oversee the installation, configuration, operation, and maintenance of server-side software and associated infrastructure.Engage in continuous performance tuning, hardware upgrades, and resource optimization as necessary.Conduct daily system monitoring of server resources and critical processes.Review system logs and confirm the successful execution of scheduled tasks, including backups.Troubleshoot issues related to Linux, Apache, Java, JBOSS, and OpenDS, with a strong understanding of the OSI model, particularly the application layer (Layer 7).Employ automated methods for system administration tasks, utilizing our self-hosted Chef deployment.

Join 360itprofessionals1 as a DevOps Engineer, where you'll play a crucial role in enhancing our infrastructure and improving our deployment processes. Your expertise in automation, system monitoring, and cloud technologies will be vital in driving our operational efficiency and innovation.

Location: Austin, Texas (Remote)About SwapSwap is at the forefront of modern agentic commerce, serving as the advanced infrastructure that seamlessly integrates backend operations with an innovative storefront experience.Designed for brands aiming to sell anything, anywhere, Swap centralizes global operations, enhances intelligent workflows, and enables data-driven decisions with real-time insights. Our solutions encompass cross-border commerce, tax management, returns processing, demand planning, and our state-of-the-art agentic storefront, providing merchants with complete transparency and the confidence to act decisively.At Swap, we cultivate a culture that prioritizes clarity, creativity, and shared ownership as we transform the landscape of global commerce.About the RoleAs a pivotal member of our dynamic team, we are in search of a highly skilled and driven DevOps Engineer to support the development and maintenance of robust, scalable, and efficient cloud infrastructure. In this role, you will be instrumental in designing, implementing, and overseeing our cloud infrastructure and CI/CD pipelines. Reporting directly to the Head of DevOps, you'll collaborate closely with both development and operations teams to automate processes, enhance system performance, and safeguard the security and stability of our applications.Key ResponsibilitiesDesign, implement, and maintain a secure, scalable, and highly available cloud infrastructure.Develop and manage CI/CD pipelines to streamline software delivery and deployment.Implement and manage comprehensive monitoring, logging, and alerting solutions to guarantee system health and performance.Collaborate with development teams to optimize application performance and resolve production issues.Establish and uphold security best practices across our infrastructure and applications.Automate operational tasks and processes to enhance efficiency and minimize manual effort.Participate in on-call rotations for critical incidents, ensuring timely resolutions.Mentor junior DevOps engineers and contribute to team development.Stay abreast of emerging technologies and industry best practices.QualificationsBachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.Proficiency in cloud services such as AWS, Azure, or Google Cloud.Experience with CI/CD tools and processes.Strong scripting skills in languages such as Python, Bash, or similar.Familiarity with containerization technologies like Docker and orchestration tools such as Kubernetes.Solid understanding of networking and security protocols.Excellent problem-solving skills and ability to work under pressure.

Join Teza Technologies as a DevOps Engineer, where you will play a pivotal role in enhancing our software development and operational processes. Your expertise will facilitate seamless integration and deployment, ensuring that our systems run efficiently and effectively.

Join Areté Technologies Inc as a DevOps Engineer and play a crucial role in enhancing our software development and IT operations. In this dynamic position, you will work collaboratively with cross-functional teams to automate processes and improve the deployment pipeline, ensuring high availability and reliability of our applications.

At Self Financial, we are a dynamic, venture-backed FinTech organization dedicated to promoting economic inclusion and enhancing financial resilience. Our mission is to empower individuals to build credit and savings effectively.We seek passionate individuals who are eager to confront challenges, devise solutions, and improve the financial landscape for the communities we serve.Our team is committed to redefining the credit industry by offering accessible tools that enable individuals to take charge of their credit. Achieving our mission necessitates deep collaboration across teams, ensuring our products reach those who stand to gain the most—over 100 million Americans with limited or no credit.We value diversity and are dedicated to fostering an inclusive environment for all our employees. Thus, we strive to recruit, nurture, and retain top talent from a diverse array of backgrounds.As a Senior DevOps Engineer, you will play a crucial role in deploying, monitoring, and maintaining our production environment and services. You will adopt a holistic perspective on system health, ensuring our platform remains stable and balanced. Our DevOps Engineers are both skilled operators and proficient software developers who apply robust engineering principles, operational discipline, and advanced automation to our infrastructure. You will report directly to the Senior Manager.

2K, a subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), publishes video games from its headquarters in Novato, California. Since 2005, 2K has built a catalog of titles developed by studios around the world, covering sports, action, role-playing, and strategy games. The company’s portfolio includes major franchises such as NBA® 2K, BioShock®, Borderlands®, Mafia, Sid Meier’s Civilization®, XCOM®, WWE®, and PGA TOUR® 2K. Growth at 2K often comes through new partnerships and acquisitions with creative studios. 2K’s team brings together engineers, marketers, artists, writers, and data scientists, all working to create high-quality gaming experiences. The company values an inclusive workplace and encourages candidates from all backgrounds to apply, even if not every listed requirement is met.

About KingsIsle EntertainmentFounded in 2005, KingsIsle Entertainment has established itself as a leading developer in the MMO gaming industry, boasting over 50 million registered users across our dynamic and engaging games. Our flagship title, Wizard101, is celebrating its 17th anniversary, while Pirate101 has captivated audiences for 13 years. We believe that our success stems from the exceptional talent and dedication of our team. At KingsIsle, we foster a vibrant workplace culture that balances hard work with fun, encouraging team bonding through gaming sessions and movie outings. Our commitment to professional development and a supportive environment contributes to the longevity and happiness of our employees.The KingsIsle Web Team is a collaborative group of builders, testers, and managers dedicated to delivering high-quality products. We value effective teamwork and continuous learning, providing opportunities for team members to pursue educational courses and personal projects. Regular retrospectives after each Sprint enable us to celebrate our successes and learn from our challenges. Senior team members mentor juniors, facilitating significant growth and skill advancement. We develop enterprise web applications that serve millions, with a focus on enhancing our testing automation, monitoring, and agile delivery processes.Join Us as a DevOps EngineerAs a DevOps Engineer, you will play a crucial role in our development lifecycle. Your responsibilities will include:Automating Processes: Streamline repetitive tasks through reliable automation, enhancing development speed and efficiency.Designing Resilient Systems: Build systems that are self-healing, scalable, and adaptable to challenges.End-to-End Ownership: Manage infrastructure from architecture to deployment, ensuring teams can rely on your solutions.Infrastructure as Code: Utilize tools like Terraform and Ansible to create reproducible, auditable environments.Monitoring and Insights: Create robust monitoring, logging, and alerting systems to detect issues early and enable quick decision-making.Containerization: Develop and implement efficient and secure containerized applications.Security and Compliance: Embed security practices throughout the development process to ensure compliance.Cross-Functional Collaboration: Work closely with developers, QA, operations, and product teams to balance innovation with stability.

About Us:At webAI, we are at the forefront of artificial intelligence, building a revolutionary distributed AI infrastructure focused on personalized AI solutions. We understand the urgent need for scalability and flexibility in a data-driven world and believe that the future of AI is rooted in distributed edge processing—bringing computation closer to data generation. Our mission is to create a landscape where companies can maintain the privacy of their valuable data and intellectual property while deploying powerful AI models on standard consumer hardware, all without compromising the integrity of the information within those models. We are constructing a comprehensive platform that prioritizes security, scalability, and user control, enabling businesses to harness AI that truly understands their unique needs. Our team is guided by principles of truth, ownership, tenacity, and humility, and we are in search of passionate individuals who share these values and are eager to shape the future of AI.About the Role:We are on the hunt for a talented Senior DevOps Engineer to architect, build, and enhance our secure infrastructure that supports AI workloads across both cloud and edge environments. This pivotal role requires a high-impact individual contributor who will influence our infrastructure architecture, enhance platform reliability, and establish security best practices across the organization.You will collaborate closely with engineering teams to deliver scalable, automated infrastructure solutions that facilitate the efficient operation of our AI platform in various deployment scenarios, ranging from public cloud to hybrid and edge environments. The ideal candidate will possess deep technical expertise, hands-on production experience, and the capability to convert complex requirements into robust infrastructure systems.

Company: Semperis Location: Austin About Semperis Semperis is recognized among America's Fastest-Growing Cybersecurity Companies by Inc. 5000 and has earned multiple Inc. Best Workplace awards. The company is also listed as a top startup by DUNS 100. Semperis fosters a supportive and empowering workplace focused on meaningful impact in cybersecurity. Role Overview The Senior DevOps Engineer - FedRAMP will focus on improving deployment, orchestration, and secure operations for Semperis's FedRAMP-authorized identity and security products. This position works within a highly regulated federal environment and plays a key part in ensuring compliance and operational excellence.

Join Striveworks as a Senior DevOps Engineer!At Striveworks, we empower organizations to leverage the potential of artificial intelligence to tackle real-world challenges in national security and business by acting as the hub that connects data, models, and business outcomes. Established by a team of dedicated data scientists and engineers, we strive to streamline the journey from deployment to continuous optimization.Working with us means more than just deploying AI; it’s about creating systems that are dependable, flexible, and scalable in an unpredictable world. Our mission-critical operations demand models that perform optimally in their environments, scale seamlessly with increasing workloads, and rapidly adapt to advancements in AI capabilities. Striveworks rises to these challenges, enhancing reliability and performance while reducing costs, thereby facilitating informed, data-driven decision-making in ever-changing landscapes.The RoleAs a Senior DevOps Engineer at Striveworks, you will be entrusted from day one to take ownership of specific product deployments, focusing on maintaining, optimizing, and enhancing our on-premises and cloud computing environments. Your contributions will be pivotal in ensuring the successful deployment of our software solutions to clients. You will manage the technical aspects of implementation projects, ensuring a seamless integration, customization, and configuration of our software. Your expertise will be crucial in deploying new instances of Striveworks’ AI operations (AIOps) capabilities to customer infrastructures.This opportunity is ideal for those who value technical expertise and are eager to push the limits of their capabilities. You will utilize Infrastructure-as-Code (IaC) methodologies to maintain Striveworks’ software deployments.Your daily responsibilities will include:Automating IaC to manage virtual machines and deploy containers, services, and other infrastructure; leveraging your expertise to implement custom Kubernetes clusters across AWS, Azure, GCP, on-premises, or hybrid cloud environments.Collaborating with platform developers, fellow DevOps team members, and customer-facing teams to define requirements and build solutions tailored to customer use cases.Facilitating software deployments to commercial, unclassified, Controlled Unclassified Information (CUI), and classified Department of Defense (DOD) networks.Conducting incident response and initial triage of critical system faults.The Senior DevOps Engineer will be an integral part of the DevOps team, responsible for monitoring, automating, and enhancing software reliability, performance, and availability across various projects. You will also serve as a liaison between platform developers and client teams to ensure project success.

About Us:At webAI, we are at the forefront of revolutionizing artificial intelligence through the creation of the first distributed AI infrastructure designed specifically for personalized AI solutions. As data-driven needs evolve, we are committed to innovating scalable and flexible architectures, believing that the future of AI is rooted in distributed processing at the edge, which brings computation closer to the data source.Our mission focuses on safeguarding valuable data and intellectual property, facilitating the deployment of large-scale AI models on standard consumer hardware without compromising the integrity of the information within these models. We are constructing a comprehensive platform that is secure, scalable, and fully controllable by our users, empowering businesses with AI that comprehends their unique requirements.Our team is driven by core values of truth, ownership, tenacity, and humility, and we are looking for passionate individuals who align with these principles and are eager to contribute to the next generation of AI.About the Role:We are on the hunt for a Staff DevOps Engineer to design, build, and scale secure infrastructure for deploying AI workloads across both cloud and edge environments. This high-impact role will see you as a pivotal individual contributor, shaping infrastructure strategy, leading technical initiatives, and serving as a subject matter expert in cloud architecture, security best practices, and platform reliability.In this role, you will craft scalable, automated infrastructure solutions that ensure our AI platform operates seamlessly across a variety of deployment scenarios, from public cloud to on-premises and edge computing setups. Your deep technical expertise and architectural mindset will be crucial as you translate complex requirements into production-ready infrastructure automation.

Join our dynamic team at 2K as a Lead Staff DevOps Engineer in Austin, TX. This is a pivotal onsite role aimed at enhancing the reliability and operational efficiency of our platform solutions across various teams and studios.On-Call Requirement: Yes (Periodic Rotation)About 2KHeadquartered in Novato, California, 2K is an esteemed label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Since our inception in 2005, we have been at the forefront of the gaming industry, publishing critically acclaimed titles from legendary development studios. Our diverse portfolio includes top-tier franchises such as NBA® 2K, BioShock®, Borderlands®, and many more, across all major gaming genres.At 2K, we foster a culture of inclusivity, encouraging our teams to bring their authentic selves to work and excel in their roles. We welcome candidates from all backgrounds to apply for our global positions, even if they don’t meet every single requirement.Your ResponsibilitiesDesign and enhance shared CI/CD pipelines, infrastructure, and cloud platforms utilized across 2K.Establish standards and best practices for deployments, environment management, observability, and operations.Promote automation and self-service to alleviate operational burdens and boost developer productivity.Lead initiatives in observability and reliability to ensure optimal performance.

At Shift Robotics, we are dedicated to transforming urban mobility, making our world more walkable and accessible. Our innovative solutions empower individuals to embrace walking as a preferred mode of transport, reducing reliance on cars and enhancing everyday life.Our flagship innovation, the Moonwalkers, represent the pinnacle of personal mobility technology, enabling users to walk faster and more efficiently through advanced robotic assistance. We envision a future where everyone can navigate their surroundings on foot, fostering a more human-centric environment.We have gained media attention from prominent publications such as Wired, CNET, Gizmodo, and PCMag.

Join Our Team as a Senior DevOps Engineer!Are you a talented DevOps Engineer looking to take your career to the next level? At Restaurant365, we are on a mission to help restaurants thrive with our innovative cloud-based software solutions. We are seeking a Senior DevOps Engineer who is passionate about automation, cloud technologies, and creating efficient development pipelines. In this role, you will work closely with our engineering and product teams to build and maintain our deployment infrastructure, ensuring high availability and scalability of our applications.

Join our dynamic and innovative team at leverdemo-8 in Austin, Texas, where we are dedicated to pushing the boundaries of technology.As a Software Engineer, you will play a crucial role in designing, developing, and maintaining software solutions that meet the needs of our diverse departments. This role involves collaborating with cross-functional teams, engaging in problem-solving, and contributing to the overall success of our engineering initiatives.