Helpdesk Support Specialist

Join Our Team at ANSAt ANS, we are more than just a consulting engineering firm; we are innovators at the forefront of multi-disciplinary engineering. Celebrated as one of the Best Places to Work and among the Top 10 Hottest Engineering Firms in the US by Zweig Reports and recognized in Inc. 5000 for our remarkable 1,748% growth, we take pride in our achievements and the exciting path ahead.Our culture thrives on innovation, with a focus on collaboration and a belief that the best idea wins. We value humility, ownership, and execution. If you are adept at navigating fast-paced environments and appreciate the importance of precision, this could be your ideal workplace. About the RoleWe are seeking a dedicated IT Support Technician to join our team!In this vital role, you will ensure the seamless operation of our IT systems while providing top-notch technical support to our staff. Your efforts will enhance our capacity to deliver exceptional engineering services across diverse projects.Key ResponsibilitiesTroubleshoot and resolve IT-related issues via phone, email, or in person.Address hardware, software, and network problems efficiently.Document and manage all support requests through our ticketing system.Install, configure, and update operating systems and applications.Set up and maintain desktops, laptops, printers, and peripherals.Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).Manage IT asset inventory and conduct basic system updates.Adhere to company IT policies and security best practices.Assist users with troubleshooting engineering-specific software.QualificationsAssociate’s degree in IT, Computer Science, or a related field (or equivalent experience and certifications).3-6 years of experience in IT support.Proficient in Windows and macOS operating systems.Familiarity with Microsoft 365, Active Directory, and networking concepts.Experience with remote desktop tools and ticketing systems.Self-motivated and capable of managing your workload effectively.Willingness to learn IT support for engineering-specific software.Preferred QualificationsKnowledge of PowerShell, Ansible, and Terraform scripting.Familiarity with endpoint security tools and basic troubleshooting techniques.

About the Role Join our dynamic team as an IT Support Technician, where you will play a crucial role in enhancing our organization’s technical support framework. Your expertise will be essential in ensuring our internal operations run smoothly and efficiently. You will quickly respond to and resolve various technical issues across different platforms and systems, which is vital for our overall success. As the frontline support for both on-site and remote team members, you will diagnose and resolve hardware, software, and network problems to minimize disruptions in productivity. Your involvement in the onboarding of new employees, particularly in provisioning their accounts and equipment, will be indispensable. Additionally, your commitment to developing and maintaining our knowledge base documentation will help provide accurate and accessible resources for the entire team. This position is 100% in-office at our Columbus, Ohio location, with working hours from 8:00 AM to 5:00 PM Eastern Time (ET). Please note that we will not consider remote candidates or those located outside of Columbus, Ohio.

K Group Companies seeks a Field Service Technician Level II to join the team in Columbus, Ohio. This role centers on supporting clients by providing on-site service for specialized equipment across the region. Key Responsibilities Install, maintain, and repair company equipment at client sites in the Columbus area Independently troubleshoot technical issues and resolve equipment problems Ensure service is prompt and reliable to help clients keep operations running smoothly What Helps You Succeed Strong technical background and a proactive approach to problem solving Comfort working independently on-site at client locations Ability to adjust to shifting priorities and changing client needs

DESIGN ENGINEER IIPAY: $75,000 - $80,000VISA SPONSORSHIP: NORELOCATION ASSISTANCE: YESREMOTE: NOAre you a driven individual who thrives on challenges? Do you excel in a dynamic, high-energy environment? If so, we invite you to explore an exciting career opportunity as a Design Engineer II with us!ABOUT USWe are a premier, full-service tier one supplier dedicated to Automotive OEMs, specializing in the innovative design and manufacturing of plastic molding equipment, accessories, and electronic components. Our state-of-the-art facility in Ohio is home to mold design, construction, production engineering, and a committed team supporting Quality, Assembly, Sales, and Customer Service.KEY RESPONSIBILITIES:As a Design Engineer II, your focus will be on ensuring customer satisfaction through:Leading the design and development of exterior automotive products from concept to production.Conducting feasibility studies to meet regulatory requirements.Performing DFMEA, DRBFM, and FTA design reviews.Identifying, investigating, and resolving design challenges.Researching and developing new technologies for product design applications.Creating 2D/3D component and assembly drawings, along with BOMs.Validating designs through mock-up and tooling trials.Ensuring compliance with ISO 9001/14001 & IATF 16949 standards.QUALIFICATIONS:Strong organizational skills and attention to detail.Proficient in critical thinking and problem-solving.Able to work independently as well as collaboratively within a team.Excellent communication and presentation abilities.Timely delivery of technical information to stakeholders.Commitment to minimizing production issues through effective design practices.

Join our dynamic team at bctechpro as a Computer Field Technician. In this exciting role, you will be responsible for providing technical support and maintenance for computer systems in various field locations. Ideal candidates are eager to learn, possess a strong problem-solving ability, and have a passion for technology.

Join StemXpert1 as a dedicated Field Service/Desktop Service Technician and be a key player in providing top-notch technical support on-site and remotely. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues for our clients, ensuring they receive the highest level of service.Your responsibilities will include conducting installations, performing regular maintenance, and providing training to end-users. We seek a proactive individual who excels in communication, problem-solving, and customer service.

K Group Companies seeks a Field Service Technician II to join the team in Central Ohio. This role centers on diagnosing and resolving technical issues at client locations. The technician helps maintain service quality and supports positive customer experiences. Key responsibilities Identify and troubleshoot technical problems at customer sites Complete repairs and perform maintenance tasks as required Work to ensure customer satisfaction during each service visit Uphold company standards for quality and professionalism Requirements Strong problem-solving skills Technical knowledge related to field service work Dedication to providing reliable, high-quality service This position is based in Columbus, Ohio.

Join bctechpro as a Computer Field Technician where you will play a vital role in providing technical support and services directly in the field. This position is perfect for individuals eager to kickstart their career in technology and gain hands-on experience.

Join Forge Biologics as an Associate Scientist II in the Manufacturing Science & Technology (MS&T) department. In this role, you will contribute to the advancement of cutting-edge biologics manufacturing processes and technologies. You will be responsible for executing experiments, analyzing data, and collaborating with cross-functional teams to ensure the successful development and optimization of our bioprocesses.

The Elevator PitchAre you dedicated to providing outstanding customer service and fostering strong, lasting relationships with clients? Do you thrive in collaborative environments, working closely with both customers and team members to troubleshoot technical issues and deliver effective solutions that enhance performance and minimize downtime?As a Field Service Technician (FST), you will play a critical role in ensuring the successful rollout of our life-saving products. You will assist our services team with product demonstrations and installations, as well as conduct maintenance, upgrades, and repairs on existing field units.Success in the Role: Key Performance Outcomes for Your First YearIn your first 30 days, you will:Commence technical training on Evolv Express products, tools, equipment, and software to prepare for fieldwork.Shadow an experienced field service engineer to observe best practices and familiarize yourself with job responsibilities.Initiate relationships with customers, understanding their needs and addressing any inquiries or concerns.Begin performing basic field service tasks including installation, maintenance, and repairs, while documenting your work accurately.Participate in team meetings to discuss projects, share insights, and receive constructive feedback from supervisors.Learn to navigate the company's internal processes, including inventory management, invoicing, and scheduling.Within three months, you will:Take proactive steps to ensure success for yourself, Evolv, and your customers.Establish strong interpersonal connections with colleagues in sales, customer success, and other departments.Gain a comprehensive understanding of the technical aspects of Evolv products.Build rapport with clients and leave a lasting, positive impression.Independently resolve 2-5 technical issues.Show enthusiasm for taking on additional responsibilities as you progress.Complete all necessary administrative duties such as handling expenses and work orders.By the end of your first year, you will:Exhibit a thorough understanding of the Evolv Express system and software.Lead 2-4 special event support activities at key locations, such as sports stadiums, enhancing your experience and visibility.

Join our dynamic team at 360 IT Professionals as a Junior Helpdesk Technician! In this role, you will provide essential support to our clients, ensuring their IT systems operate smoothly. Your primary responsibilities will include troubleshooting technical issues, assisting users with ServiceNow, and helping implement effective solutions. Previous experience in government IT environments is preferred, making this a great opportunity to leverage your skills!

qualdoc is looking for a Field Service Technician based in Columbus, OH. This position centers on delivering technical support and service to clients at multiple locations. Role overview The Field Service Technician helps keep client systems running reliably. This work plays a key part in maintaining client satisfaction and supporting smooth operations. What you will do Provide technical support and service at client sites Troubleshoot and resolve issues to keep systems operating efficiently Contribute to operational reliability and client satisfaction Location This role is based in Columbus, OH and may require travel to client locations in the area.

Join our dynamic team as a Desktop Support Specialist where you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users. You will be responsible for troubleshooting hardware and software issues, maintaining desktop environments, and assisting users with technical inquiries.

Join our team as a Desktop Support Specialist where you will play a crucial role in ensuring seamless IT operations. You will be responsible for troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining computer systems for optimal performance. If you have a passion for technology and a commitment to delivering outstanding customer service, we want to hear from you!

About the Role Enterprise Call Center is hiring a Customer Support Representative for phone support in Columbus. This entry-level role focuses on helping customers by answering questions, solving problems, and sharing information about company services. Clear communication and a patient, empathetic approach are important in this position. What You Will Do Respond to customer inquiries by phone Resolve issues and document outcomes Share accurate information about services Maintain a helpful and professional tone throughout each interaction What We Look For Strong verbal communication skills Ability to listen and empathize with customers Interest in learning about company services No prior experience required; training provided

Join our dynamic team as a Desktop Support Specialist in Columbus, Ohio, where you will provide essential technical support to our users. Your role will involve resolving hardware and software issues, assisting with system installations, and ensuring optimal performance of desktop systems. You will be the first point of contact for our employees, helping them navigate technical challenges and enhancing their productivity.

Join our dedicated team at the858emily123program as a Behavioral Health Technician for the evening shift. In this role, you will provide essential support to individuals experiencing mental health challenges, assisting them in their daily activities and promoting their overall well-being. Your compassionate engagement will make a significant difference in their lives!

Job Title: Helpdesk Support SpecialistLocation: Columbus, OHDuration:As a Helpdesk Support Specialist, you will be the first point of contact for customers requiring technical assistance. This role involves receiving, resolving, escalating, and monitoring customer inquiries during the first shift, Monday through Friday.You will provide immediate support and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices. Key responsibilities also include tracking and reporting on computing environment outages.Candidates should have experience with Windows 7 and Office 2010; familiarity with Apple/Mac systems is a plus. A strong customer service background is preferred, and while prior phone-based IT support experience is beneficial, it is not mandatory.

Join Veeva Systems Inc. as an IT Application Support Analyst and play a pivotal role in ensuring our software applications run smoothly and efficiently. In this dynamic position, you will be responsible for troubleshooting software issues, providing technical support to end-users, and collaborating with various teams to enhance application performance.