Helpdesk Support Specialist

About the Role Enterprise Call Center is hiring a Customer Support Representative for phone support in Columbus. This entry-level role focuses on helping customers by answering questions, solving problems, and sharing information about company services. Clear communication and a patient, empathetic approach are important in this position. What You Will Do Respond to customer inquiries by phone Resolve issues and document outcomes Share accurate information about services Maintain a helpful and professional tone throughout each interaction What We Look For Strong verbal communication skills Ability to listen and empathize with customers Interest in learning about company services No prior experience required; training provided

Job Title: Helpdesk Support SpecialistLocation: Columbus, OHDuration:As a Helpdesk Support Specialist, you will be the first point of contact for customers requiring technical assistance. This role involves receiving, resolving, escalating, and monitoring customer inquiries during the first shift, Monday through Friday.You will provide immediate support and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices. Key responsibilities also include tracking and reporting on computing environment outages.Candidates should have experience with Windows 7 and Office 2010; familiarity with Apple/Mac systems is a plus. A strong customer service background is preferred, and while prior phone-based IT support experience is beneficial, it is not mandatory.

Join Our Team as a Customer Service Representative!At Matic, we believe in the power of exceptional customer service. As our Customer Service Representative, you will play a crucial role in being the voice of our company. Your primary responsibility will be ensuring customer satisfaction through outstanding service, answering inquiries, resolving issues, and fostering long-term relationships with our clients.Key Responsibilities:Frontline Support: Deliver exceptional service and support to our customers via phone, email, and text.Retention Strategies: Identify customers at risk of leaving and utilize your problem-solving skills to retain them.Value Communication: Clearly convey the Matic value proposition to reinforce customer loyalty.Upselling Opportunities: Suggest additional insurance products to enhance customer coverage and satisfaction.Achieve Team Goals: Meet or exceed team objectives related to productivity, quality, and customer satisfaction metrics.What We Expect from You:Save Attempt Every Time: Make every effort to retain customers who express cancellation requests.One Call Resolution: Strive to resolve issues within a single interaction.Customer Engagement: Keep customers informed during hold times and provide updates regularly.Customer Advocacy: Take ownership of customer issues and advocate for their needs.Professionalism: Maintain a calm, professional demeanor while empathetically addressing customer concerns.Continuous Improvement: Seek opportunities for personal and team growth on a daily basis.

At Branch, we are dedicated to revolutionizing the insurance industry by making it more accessible to everyone. Our innovative use of data, technology, and automation streamlines the insurance process from start to finish. We have replaced inaccurate quotes with real prices, developed smarter bundling options, and eliminated unnecessary costs traditionally associated with insurance. The savings we achieve are directly passed on to our members, allowing us to redefine what insurance should be.Moreover, we have fostered an environment that reflects the kind of workplace we have always desired. As we reshape the insurance landscape, we also aim to transform the experience of working in this field. Join us and discover the difference.While we prefer candidates from Ohio, we welcome applicants from AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Candidates must be authorized to work in the United States on a full-time basis, as we currently cannot provide visa sponsorship.Branch operates with a remote-first approach, with many team members opting to work from home. Our headquarters is situated in Columbus, Ohio, where we occasionally gather to strengthen our connections. Additional office spaces are available in Columbia and Concordia, Missouri, and Forreston, Illinois. Each year, we celebrate our achievements during “BranchFest,” an event that many employees look forward to.Role OverviewOur Member Support Team is dedicated to providing seamless assistance to Branch members as they manage their policies through various channels, including Phone, Chat, Email, and Text. We embody Branch's core values, prioritizing a supportive culture and ensuring that our members feel valued and understood. By actively listening, resolving issues, offering guidance on coverage options, and communicating follow-up expectations, we strive to deliver an exceptional experience to every member.Fostering a sense of community among our members is essential. Every interaction must meet the highest standards, resulting in satisfactory resolutions for all queries and needs. As a Member Support Specialist, you will be the primary point of contact for our members, embodying our mission to create a community-focused insurance experience.Key ResponsibilitiesProvide empathetic and accurate support to members via phone, chat, email, and text.Assist members in managing their insurance policies and addressing inquiries.

Join our dynamic team as a Desktop Support Specialist where you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users. You will be responsible for troubleshooting hardware and software issues, maintaining desktop environments, and assisting users with technical inquiries.

Join our team as a Desktop Support Specialist where you will play a crucial role in ensuring seamless IT operations. You will be responsible for troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining computer systems for optimal performance. If you have a passion for technology and a commitment to delivering outstanding customer service, we want to hear from you!

Lifted, part of Upwork, is hiring an Enrollment Administrator in Columbus to support customers in the Learning and Development field. This role centers on helping clients navigate the enrollment process and ensuring their questions are answered promptly and professionally. Key responsibilities Guide clients step by step as they enroll in learning and development programs Address questions and resolve issues with a professional and helpful attitude Provide timely, clear support to make enrollment as smooth as possible Requirements Strong communication skills and a commitment to customer service Ability to manage several client requests at once without losing focus Professional approach to solving problems and interacting with clients

Join our dynamic team at Collabera as an OEM Call Center Customer Support Specialist! In this role, you will be responsible for delivering exceptional customer service to our valued clients. You will handle inquiries, resolve issues, and provide guidance to ensure customer satisfaction. Your ability to communicate effectively and your commitment to excellence will make you a vital part of our team.

Join our dynamic team as a Desktop Support Specialist in Columbus, Ohio, where you will provide essential technical support to our users. Your role will involve resolving hardware and software issues, assisting with system installations, and ensuring optimal performance of desktop systems. You will be the first point of contact for our employees, helping them navigate technical challenges and enhancing their productivity.

Role overview Lifted Up Work Company seeks a Customer Service and Technical Support Specialist to join the Learning & Development team in Columbus. The position focuses on helping clients use and benefit from the company’s learning and development platform. What you will do Respond to user questions and resolve issues related to the learning and development platform. Troubleshoot technical problems and walk clients through solutions step by step. Communicate clearly to ensure users feel heard and supported. Contribute to a positive and seamless learning experience for every client. Requirements Strong written and verbal communication skills. Patience and empathy when working with users and addressing their concerns. Previous experience in customer service or technical support roles.

About the Role Join our dynamic team as an IT Support Technician, where you will play a crucial role in enhancing our organization’s technical support framework. Your expertise will be essential in ensuring our internal operations run smoothly and efficiently. You will quickly respond to and resolve various technical issues across different platforms and systems, which is vital for our overall success. As the frontline support for both on-site and remote team members, you will diagnose and resolve hardware, software, and network problems to minimize disruptions in productivity. Your involvement in the onboarding of new employees, particularly in provisioning their accounts and equipment, will be indispensable. Additionally, your commitment to developing and maintaining our knowledge base documentation will help provide accurate and accessible resources for the entire team. This position is 100% in-office at our Columbus, Ohio location, with working hours from 8:00 AM to 5:00 PM Eastern Time (ET). Please note that we will not consider remote candidates or those located outside of Columbus, Ohio.

Join Our Team at ANSAt ANS, we are more than just a consulting engineering firm; we are innovators at the forefront of multi-disciplinary engineering. Celebrated as one of the Best Places to Work and among the Top 10 Hottest Engineering Firms in the US by Zweig Reports and recognized in Inc. 5000 for our remarkable 1,748% growth, we take pride in our achievements and the exciting path ahead.Our culture thrives on innovation, with a focus on collaboration and a belief that the best idea wins. We value humility, ownership, and execution. If you are adept at navigating fast-paced environments and appreciate the importance of precision, this could be your ideal workplace. About the RoleWe are seeking a dedicated IT Support Technician to join our team!In this vital role, you will ensure the seamless operation of our IT systems while providing top-notch technical support to our staff. Your efforts will enhance our capacity to deliver exceptional engineering services across diverse projects.Key ResponsibilitiesTroubleshoot and resolve IT-related issues via phone, email, or in person.Address hardware, software, and network problems efficiently.Document and manage all support requests through our ticketing system.Install, configure, and update operating systems and applications.Set up and maintain desktops, laptops, printers, and peripherals.Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).Manage IT asset inventory and conduct basic system updates.Adhere to company IT policies and security best practices.Assist users with troubleshooting engineering-specific software.QualificationsAssociate’s degree in IT, Computer Science, or a related field (or equivalent experience and certifications).3-6 years of experience in IT support.Proficient in Windows and macOS operating systems.Familiarity with Microsoft 365, Active Directory, and networking concepts.Experience with remote desktop tools and ticketing systems.Self-motivated and capable of managing your workload effectively.Willingness to learn IT support for engineering-specific software.Preferred QualificationsKnowledge of PowerShell, Ansible, and Terraform scripting.Familiarity with endpoint security tools and basic troubleshooting techniques.

Join our dynamic team at Collabera as a Customer Service Representative! In this role, you will be the first point of contact for our valued customers, providing exceptional service and support. You will engage with customers to address inquiries, resolve issues, and ensure a positive experience. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Join Veeva Systems Inc. as an IT Application Support Analyst and play a pivotal role in ensuring our software applications run smoothly and efficiently. In this dynamic position, you will be responsible for troubleshooting software issues, providing technical support to end-users, and collaborating with various teams to enhance application performance.

Join our dynamic team as a Bilingual Customer Service Representative, where your language skills will be valued and utilized! We are looking for enthusiastic individuals who possess a passion for helping others and providing top-tier customer service. In this role, you will communicate with customers in both English and Spanish, addressing inquiries, resolving issues, and ensuring customer satisfaction.Key responsibilities include:Engaging with customers through various channels to provide assistance and support.Utilizing your bilingual skills to effectively communicate with a diverse customer base.Maintaining accurate records of customer interactions and transactions.Collaborating with team members to enhance service delivery.

As a Client Support Specialist at Togetherwork, you will play a pivotal role in enhancing customer communication and satisfaction. You will manage all inquiries related to accounts receivable, accounts payable, recruitment, and membership management. This position requires proactive engagement, providing training and guidance to our software users to maximize service efficiency, financial operations, and Greek organizational success. You will collaboratively oversee the company’s primary customer service inbox, prioritizing and executing time-sensitive tasks while ensuring a swift response to enhance overall customer satisfaction.

Role overview Global Elite Careers seeks a Remote Client Support Manager based in Columbus, Ohio. This position centers on maintaining strong client relationships, leading a support team, and ensuring client concerns are handled promptly and thoroughly. The role is fully remote, allowing work from home. What you will do Build and maintain positive relationships with clients to support their satisfaction Lead a team of support professionals by offering guidance and direction Track and resolve client issues, making sure solutions are delivered quickly and effectively Requirements Strong, professional communication skills Dedication to high-quality service Experience leading or mentoring teams is considered a plus

Join the dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will deliver exceptional service to our customers, ensuring their orders are processed efficiently and accurately. You will be the first point of contact for our loyal customers, answering their inquiries and resolving any issues they may have. If you are passionate about providing top-notch customer service and enjoy a fast-paced environment, we want to hear from you!

About the Role Alpha Insight Inc is hiring a Customer Service Representative in Columbus. This position serves as the first point of contact for customers, handling questions, resolving concerns, and supporting a positive experience with every interaction. What You Will Do Respond to customer inquiries by phone, email, or chat Resolve issues efficiently and professionally Maintain a high standard of customer satisfaction Communicate clearly and document interactions as needed Who We’re Looking For Strong communication and problem-solving skills Enthusiastic and customer-focused attitude Ready to make a positive impact in each interaction Comfortable working in a busy setting