Helpdesk Support Specialist

About the Role Join our dynamic team as an IT Support Technician, where you will play a crucial role in enhancing our organization’s technical support framework. Your expertise will be essential in ensuring our internal operations run smoothly and efficiently. You will quickly respond to and resolve various technical issues across different platforms and systems, which is vital for our overall success. As the frontline support for both on-site and remote team members, you will diagnose and resolve hardware, software, and network problems to minimize disruptions in productivity. Your involvement in the onboarding of new employees, particularly in provisioning their accounts and equipment, will be indispensable. Additionally, your commitment to developing and maintaining our knowledge base documentation will help provide accurate and accessible resources for the entire team. This position is 100% in-office at our Columbus, Ohio location, with working hours from 8:00 AM to 5:00 PM Eastern Time (ET). Please note that we will not consider remote candidates or those located outside of Columbus, Ohio.

Join Our Team at ANSAt ANS, we are more than just a consulting engineering firm; we are innovators at the forefront of multi-disciplinary engineering. Celebrated as one of the Best Places to Work and among the Top 10 Hottest Engineering Firms in the US by Zweig Reports and recognized in Inc. 5000 for our remarkable 1,748% growth, we take pride in our achievements and the exciting path ahead.Our culture thrives on innovation, with a focus on collaboration and a belief that the best idea wins. We value humility, ownership, and execution. If you are adept at navigating fast-paced environments and appreciate the importance of precision, this could be your ideal workplace. About the RoleWe are seeking a dedicated IT Support Technician to join our team!In this vital role, you will ensure the seamless operation of our IT systems while providing top-notch technical support to our staff. Your efforts will enhance our capacity to deliver exceptional engineering services across diverse projects.Key ResponsibilitiesTroubleshoot and resolve IT-related issues via phone, email, or in person.Address hardware, software, and network problems efficiently.Document and manage all support requests through our ticketing system.Install, configure, and update operating systems and applications.Set up and maintain desktops, laptops, printers, and peripherals.Provide support for Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).Manage IT asset inventory and conduct basic system updates.Adhere to company IT policies and security best practices.Assist users with troubleshooting engineering-specific software.QualificationsAssociate’s degree in IT, Computer Science, or a related field (or equivalent experience and certifications).3-6 years of experience in IT support.Proficient in Windows and macOS operating systems.Familiarity with Microsoft 365, Active Directory, and networking concepts.Experience with remote desktop tools and ticketing systems.Self-motivated and capable of managing your workload effectively.Willingness to learn IT support for engineering-specific software.Preferred QualificationsKnowledge of PowerShell, Ansible, and Terraform scripting.Familiarity with endpoint security tools and basic troubleshooting techniques.

Join our dynamic team at bctechpro as a Computer Field Technician. In this exciting role, you will be responsible for providing technical support and maintenance for computer systems in various field locations. Ideal candidates are eager to learn, possess a strong problem-solving ability, and have a passion for technology.

Join StemXpert1 as a dedicated Field Service/Desktop Service Technician and be a key player in providing top-notch technical support on-site and remotely. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues for our clients, ensuring they receive the highest level of service.Your responsibilities will include conducting installations, performing regular maintenance, and providing training to end-users. We seek a proactive individual who excels in communication, problem-solving, and customer service.

Join bctechpro as a Computer Field Technician where you will play a vital role in providing technical support and services directly in the field. This position is perfect for individuals eager to kickstart their career in technology and gain hands-on experience.

The Elevator PitchAre you dedicated to providing outstanding customer service and fostering strong, lasting relationships with clients? Do you thrive in collaborative environments, working closely with both customers and team members to troubleshoot technical issues and deliver effective solutions that enhance performance and minimize downtime?As a Field Service Technician (FST), you will play a critical role in ensuring the successful rollout of our life-saving products. You will assist our services team with product demonstrations and installations, as well as conduct maintenance, upgrades, and repairs on existing field units.Success in the Role: Key Performance Outcomes for Your First YearIn your first 30 days, you will:Commence technical training on Evolv Express products, tools, equipment, and software to prepare for fieldwork.Shadow an experienced field service engineer to observe best practices and familiarize yourself with job responsibilities.Initiate relationships with customers, understanding their needs and addressing any inquiries or concerns.Begin performing basic field service tasks including installation, maintenance, and repairs, while documenting your work accurately.Participate in team meetings to discuss projects, share insights, and receive constructive feedback from supervisors.Learn to navigate the company's internal processes, including inventory management, invoicing, and scheduling.Within three months, you will:Take proactive steps to ensure success for yourself, Evolv, and your customers.Establish strong interpersonal connections with colleagues in sales, customer success, and other departments.Gain a comprehensive understanding of the technical aspects of Evolv products.Build rapport with clients and leave a lasting, positive impression.Independently resolve 2-5 technical issues.Show enthusiasm for taking on additional responsibilities as you progress.Complete all necessary administrative duties such as handling expenses and work orders.By the end of your first year, you will:Exhibit a thorough understanding of the Evolv Express system and software.Lead 2-4 special event support activities at key locations, such as sports stadiums, enhancing your experience and visibility.

Join our dynamic team at 360 IT Professionals as a Junior Helpdesk Technician! In this role, you will provide essential support to our clients, ensuring their IT systems operate smoothly. Your primary responsibilities will include troubleshooting technical issues, assisting users with ServiceNow, and helping implement effective solutions. Previous experience in government IT environments is preferred, making this a great opportunity to leverage your skills!

qualdoc is looking for a Field Service Technician based in Columbus, OH. This position centers on delivering technical support and service to clients at multiple locations. Role overview The Field Service Technician helps keep client systems running reliably. This work plays a key part in maintaining client satisfaction and supporting smooth operations. What you will do Provide technical support and service at client sites Troubleshoot and resolve issues to keep systems operating efficiently Contribute to operational reliability and client satisfaction Location This role is based in Columbus, OH and may require travel to client locations in the area.

Join our dynamic team as a Desktop Support Specialist where you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users. You will be responsible for troubleshooting hardware and software issues, maintaining desktop environments, and assisting users with technical inquiries.

Join our team as a Desktop Support Specialist where you will play a crucial role in ensuring seamless IT operations. You will be responsible for troubleshooting hardware and software issues, providing technical assistance to end-users, and maintaining computer systems for optimal performance. If you have a passion for technology and a commitment to delivering outstanding customer service, we want to hear from you!

About the Role Enterprise Call Center is hiring a Customer Support Representative for phone support in Columbus. This entry-level role focuses on helping customers by answering questions, solving problems, and sharing information about company services. Clear communication and a patient, empathetic approach are important in this position. What You Will Do Respond to customer inquiries by phone Resolve issues and document outcomes Share accurate information about services Maintain a helpful and professional tone throughout each interaction What We Look For Strong verbal communication skills Ability to listen and empathize with customers Interest in learning about company services No prior experience required; training provided

K Group Companies seeks a Field Service Technician Level II to join the team in Columbus, Ohio. This role centers on supporting clients by providing on-site service for specialized equipment across the region. Key Responsibilities Install, maintain, and repair company equipment at client sites in the Columbus area Independently troubleshoot technical issues and resolve equipment problems Ensure service is prompt and reliable to help clients keep operations running smoothly What Helps You Succeed Strong technical background and a proactive approach to problem solving Comfort working independently on-site at client locations Ability to adjust to shifting priorities and changing client needs

Job Overview: As a Helpdesk Support Specialist, you will be the first line of support for customer inquiries, operating Monday to Friday during the first shift. Your responsibilities will include receiving, resolving, and escalating customer issues as well as monitoring requests to ensure timely resolution.You will provide immediate assistance and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices, ensuring a seamless experience for our clients.

Join our dynamic team as a Desktop Support Specialist in Columbus, Ohio, where you will provide essential technical support to our users. Your role will involve resolving hardware and software issues, assisting with system installations, and ensuring optimal performance of desktop systems. You will be the first point of contact for our employees, helping them navigate technical challenges and enhancing their productivity.

Join our dedicated team at the858emily123program as a Behavioral Health Technician for the evening shift. In this role, you will provide essential support to individuals experiencing mental health challenges, assisting them in their daily activities and promoting their overall well-being. Your compassionate engagement will make a significant difference in their lives!

Join Veeva Systems Inc. as an IT Application Support Analyst and play a pivotal role in ensuring our software applications run smoothly and efficiently. In this dynamic position, you will be responsible for troubleshooting software issues, providing technical support to end-users, and collaborating with various teams to enhance application performance.

At Branch, we are dedicated to revolutionizing the insurance industry by making it more accessible to everyone. Our innovative use of data, technology, and automation streamlines the insurance process from start to finish. We have replaced inaccurate quotes with real prices, developed smarter bundling options, and eliminated unnecessary costs traditionally associated with insurance. The savings we achieve are directly passed on to our members, allowing us to redefine what insurance should be.Moreover, we have fostered an environment that reflects the kind of workplace we have always desired. As we reshape the insurance landscape, we also aim to transform the experience of working in this field. Join us and discover the difference.While we prefer candidates from Ohio, we welcome applicants from AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Candidates must be authorized to work in the United States on a full-time basis, as we currently cannot provide visa sponsorship.Branch operates with a remote-first approach, with many team members opting to work from home. Our headquarters is situated in Columbus, Ohio, where we occasionally gather to strengthen our connections. Additional office spaces are available in Columbia and Concordia, Missouri, and Forreston, Illinois. Each year, we celebrate our achievements during “BranchFest,” an event that many employees look forward to.Role OverviewOur Member Support Team is dedicated to providing seamless assistance to Branch members as they manage their policies through various channels, including Phone, Chat, Email, and Text. We embody Branch's core values, prioritizing a supportive culture and ensuring that our members feel valued and understood. By actively listening, resolving issues, offering guidance on coverage options, and communicating follow-up expectations, we strive to deliver an exceptional experience to every member.Fostering a sense of community among our members is essential. Every interaction must meet the highest standards, resulting in satisfactory resolutions for all queries and needs. As a Member Support Specialist, you will be the primary point of contact for our members, embodying our mission to create a community-focused insurance experience.Key ResponsibilitiesProvide empathetic and accurate support to members via phone, chat, email, and text.Assist members in managing their insurance policies and addressing inquiries.

Join the Wachter family and take your career to new heights! Wachter is currently seeking dedicated Low Voltage Service Technicians for service operations across various locations in the United States. We are looking for self-driven and dependable technicians who can manage service and specialized installation projects independently, demonstrating problem-solving abilities to ensure job completion. We offer long-term employment opportunities with competitive salaries and outstanding benefits for qualified candidates. At Wachter, we prioritize building relationships and investing in our employees' growth.

Position Summary: Join our dynamic service team as a Commercial HVAC Service Technician, where your expertise will be pivotal in commissioning, repairing, and maintaining our state-of-the-art HVAC equipment. This role requires adept skills in diagnosing and troubleshooting commercial HVAC and ventilation systems across various sites. Our Field Service Technicians thrive in outdoor environments and are comfortable using ladders and other necessary equipment. You will receive extensive formal training and mentorship, honing your skills and deepening your understanding of CaptiveAire products. Why Work for CaptiveAire? As the nation's premier manufacturer of commercial kitchen ventilation systems, we provide a comprehensive range of solutions, including fans, heaters, ductwork, and HVAC equipment. Our mission is to deliver fully integrated, sustainable HVAC Systems. With over 40 years of industry leadership, we are known for our innovative technologies, unmatched customer service, competitive pricing, and rapid delivery times. Our mission is to offer the highest quality products and services at the lowest possible prices. We are committed to employee development, offering continuous education opportunities such as product-specific training and access to company-developed technical videos. Safety is our top priority. We ensure our employees receive extensive safety training and are equipped with all necessary tools to maintain safe working conditions at all times. What our employees have to say: “What I love about CaptiveAire is that we are constantly raising industry standards and at the forefront of innovation utilizing new technologies and implementing new procedures to provide the best product to our customers.” – Field Service Technician “I love that CaptiveAire gives back as much as you put in. We are constantly on the rise in the industry and there is always something new to be learned.” - Field Service Technician “What I love most about CaptiveAire is that you get to feel like you are running your own small company but still have the support of one large company.” - District Service Manager Learn more about CaptiveAire and our products here A Day in the Life: A Commercial HVAC Field Service Technician role encompasses a wide variety of tasks where one day does not look exactly like the next.