About the job
Job Title: Helpdesk Support Specialist
Location: Columbus, OH
Duration:
As a Helpdesk Support Specialist, you will be the first point of contact for customers requiring technical assistance. This role involves receiving, resolving, escalating, and monitoring customer inquiries during the first shift, Monday through Friday.
You will provide immediate support and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices. Key responsibilities also include tracking and reporting on computing environment outages.
Candidates should have experience with Windows 7 and Office 2010; familiarity with Apple/Mac systems is a plus. A strong customer service background is preferred, and while prior phone-based IT support experience is beneficial, it is not mandatory.

