Helpdesk Engineer at Brainstack | Kyiv, Ukraine

Join Universe Group as an IT Administrator / HelpDesk Engineer!If you're passionate about transforming chaos into order and thrive in an environment where others might settle for ‘good enough,’ we want to hear from you. Your mission will be to tackle disorganized setups, missing access, and malfunctioning printers, ensuring everything operates seamlessly and efficiently.Universe Group is rapidly expanding, with a growing team and fast-paced office dynamics. We are enhancing our helpdesk function to maintain the speed and quality of our internal infrastructure.Your future manager will be Yuliia Muts, Head of Employee Experience. You'll collaborate closely with Kyrylo Nedosiekov, Senior Helpdesk Specialist, to not just resolve tickets but build a structured, speedy, and user-friendly internal service for our team of over 400 people.You are the right fit if:You thrive in a fast-paced environment with numerous tasks to manage. The pace is genuinely high, and this should energize you rather than drain you.You’re not looking for a ‘calm place’ — you desire movement and responsibility.You love to organize: accountability, order, processes, and control are your strengths.You get a kick from technology and the satisfaction of things running flawlessly.You are eager to advance quickly — moving to a Middle level is achievable within a year with strong performance.You are already utilizing AI tools in your work.

Join Our Team as an IT Administrator / HelpDesk EngineerAt Universe Group, we are looking for an enthusiastic IT Administrator / HelpDesk Engineer who thrives on bringing order to chaos. If you are the type who sees disorganized cables, missing access permissions, or malfunctioning printers and feels compelled to fix these issues systematically, you might be the perfect fit for our team.Universe Group is rapidly expanding with a growing team and fast-paced offices. As we scale, we are reinforcing our helpdesk function to maintain the quality and speed of our internal infrastructure.You will report directly to Yuliia Muts, our Head of Employee Experience. Collaborating with Kyrylo Nedosiekov, our Senior Helpdesk Specialist, you will not only resolve tickets but also develop a streamlined and efficient internal service for our 400+ team members.You are the right candidate if:You thrive in a fast-paced environment with a high volume of tasks. This pace will remain high, and we need someone energized by it.You are not looking for a tranquil setting but desire movement and responsibility.You enjoy structuring processes: tracking, organization, and control.You find satisfaction in technology and the feeling of everything running smoothly.You aspire to grow quickly—achieving a Middle level within 1 year is realistic with strong performance.You are already using AI tools or are eager to implement them in support processes.Your responsibilities will include:Onboarding and offboarding: preparing equipment, accounts, access, and deactivation.Issuing, returning, and tracking equipment and peripherals—ensuring everything matches perfectly.Handling requests in the ticketing system: access, macOS, 2FA, VPN, corporate software.Administering Google Workspace, Slack, and Okta (you will learn some processes on the job).

Join our dynamic team at Universe Group as a Growth Marketing Researcher! In this pivotal role, you will be responsible for analyzing market trends, identifying growth opportunities, and helping shape our marketing strategies. Your insights will drive our decision-making and help us reach new heights in customer engagement.As a Growth Marketing Researcher, you will collaborate with cross-functional teams to design and conduct research that informs our marketing initiatives. This is an exciting opportunity for someone who is passionate about data analysis and marketing strategy.

Join Universe Group as a Business Associate and become an integral part of our dynamic team. In this role, you will support various business functions, ensuring smooth operations and enhanced productivity. You will collaborate with cross-functional teams, engage with key stakeholders, and contribute to strategic initiatives that drive growth and innovation.

Hello!We are looking for a responsible and proactive Financial Manager to join Universe Group.The main mission of this role is to facilitate the company's business growth in a faster and more efficient manner. We highly value systematic work, proactivity, and a desire for improvement. We hope this format resonates with you!You are a perfect fit for us if you wish to:Contribute to the creation of category-leading products used by over 62 million users worldwide.Influence company processes and business outcomes, as well as propose and implement your own approaches.Avoid bureaucracy — we don't prepare reports, we only adjust them.Your future tasks will include:Building financial models to support managerial decision-making.Preparing management reports focusing on key financial metrics and business results.Analyzing financial performance and expenses, identifying optimization opportunities.Developing and enhancing budgeting, forecasting, and control processes.Automating reporting processes and creating new financial controlling and analytics tools.Participating in the development of financial infrastructure (ERP / FP&A tools).Collaborating with business and management to provide financial support for decision-making.What you need to join us:At least 3 years of experience as a Finance Manager or in similar roles within FMCG companies.Strong analytical skills and research capabilities, with the ability to identify cause-and-effect relationships.Experience managing P&L and identifying cost optimization points.Advanced proficiency in Excel.A solid track record from previous or current positions.Experience with data visualization.English proficiency at Upper Intermediate level or higher.It will be an advantage if you have:Skills in predictive analytics and financial modeling.

Join Universe Group, the innovators behind an ambitious AI-first web product in the visual content generation and editing space. As we transition into a phase of rapid scaling, we are on the lookout for a talented Full-Stack Developer to tackle architectural challenges and implement cutting-edge technologies into our product.Your future team includes: CEO, Full Stack Developer, Product Designer, PPC Specialist, Growth Product Manager, Product Manager, Data Analyst.Technology stack you will work with: React.js, Node.js, Nest.js, TypeScript, Redux, PostgreSQL, MongoDB, Redis, AWS, Kubernetes.Why you should join us:Collaborate closely with Ruslan — an experienced CEO with a proven track record. His previous startup, Eventmate, quadrupled its revenue within a year, secured $150K in investments (including from Google), and expanded into international markets including Europe and Brazil.Impact on business development — As a core team member, you will play an essential role in shaping the product while delving into architectural solutions and integrating the latest technologies into a product built from the ground up.A team of like-minded professionals — You will work alongside motivated individuals who support one another. We closely collaborate with technical teams across other businesses within the Universe Group, sharing insights and expertise.Opportunities for professional and career growth. We believe that the success of our business depends on the motivation and potential of each team member, so we continually invest in learning and development. You will also have the chance to advance to the Tech Lead position and contribute to team expansion and mentorship of junior specialists.Your future tasks will include:Defining and developing the product architecture, including technology selection, project structuring, and building scalable infrastructure to support a large number of users.Developing and maintaining...

As the Performance Marketing Lead at Universe Group, you will spearhead our digital marketing initiatives, leveraging data-driven strategies to elevate our brand presence and drive customer acquisition. Your expertise will guide our marketing campaigns across various platforms, ensuring optimal performance and return on investment. You will collaborate with cross-functional teams to create innovative marketing solutions that align with our business goals.

Universe Group has launched an exciting new AI-first web product in the visual content creation and editing niche. As we move into a phase of rapid scaling, we are seeking a Product Designer to help bring our product to market, establish effective positioning, and ensure user growth from day one.Your future team includes: CEO, Full Stack Developer, Product Designer, PPC Specialist, Growth Product Manager, Product Manager, Data Analyst.What you will gain by joining us:Collaborate closely with Ruslan, an experienced CEO with a successful track record. His previous startup, Eventmate, grew 4x in revenue within a year, attracting $150K in investments (including from Google) and expanding to international markets in Europe and Brazil.The opportunity to be the first in-house Product Designer in the company.Mentorship from top professionals.Engagement in strategic planning, directly influencing key product decisions, business strategies, and workflow optimization.Experience working with cutting-edge AI-based solutions and collaborating with a skilled team of ML developers.Growth potential to a Lead position and the chance to build your own team.You are a great fit if you want to:Design products that scale quickly and significantly impact user experience.Work with an AI-native product where AI is an integral tool (LLM, image generation, automation).Join a hyperscale product with a fast-paced environment and significant growth.Utilize and expand an existing design system across multiple web products.Have the opportunity to advance to a leadership role and assemble your own team (if this is your ambition).Receive mentorship from designers within Universe Group and enhance your T-shaped skills (product thinking, analytics).Be part of a data-driven and results-oriented team.Key Responsibilities:Design product solutions for various user scenarios with a focus on activation and engagement.

Role Overview Universe Group is hiring a Junior Marketing Manager based in Kyiv. This entry-level position offers hands-on experience with marketing campaigns and strategy. Work closely with experienced team members and learn practical skills that shape brand visibility and audience engagement. What You Will Do Support the development of marketing plans and initiatives Assist with the execution of promotional activities Help analyze market trends and campaign results Contribute ideas to strengthen brand presence About the Team Join a collaborative group focused on learning and growth. Universe Group values creativity and encourages new perspectives from every team member. Location This role is based in Kyiv.

Greetings!We are on the lookout for a Product Marketing Manager (CRO) to join our innovative product, Wisey.This role is perfect for someone eager to immerse themselves in both product and marketing, directly influencing revenue through the optimization of Web2App funnels. You will oversee quizzes, a crucial entry point for users into the Wisey platform, and continuously enhance the user journey from the first click through experiments, behavior analysis, and hypothesis testing.Here, you will deepen your understanding of user behavior, learn how to influence unit economics (conversions, LTV, CAC), and see measurable results from your efforts reflected in specific metrics.Wisey is a product of the Universe Group, dedicated to creating services that enhance personal productivity. With over 2.6 million users worldwide, our platform offers a variety of unique courses and thematic services designed to combat procrastination, improve productivity, enhance focus, and develop memory, logic, relationships, psychology, and more.Experts from the University of California, Berkeley and specialists in behavioral psychology have contributed to the creation of our product.What We Offer:A unique experience at the intersection of marketing and product. You will have the opportunity to grow in both areas, expanding your expertise and vision.Impact on key business metrics. You will have the ability to influence the reduction of Customer Acquisition Cost (CAC) and the enhancement of LTV.A culture of experimentation and initiative. Proactivity is valued here; your ideas won’t go through long approval chains — you will be able to implement them independently and quickly see results.Fast testing cycles. We regularly conduct dozens of A/B tests to swiftly validate hypotheses and scale successful ones.Full ownership and autonomy. Minimal bureaucracy: you prioritize hypotheses, run tests, and scale what works.A strong cross-functional team. Working alongside design, development, product, and marketing allows for rapid quality iterations without long approval processes.Your future responsibilities:...

Universe Group is developing an AI-first web platform focused on visual content generation and editing. As the team expands, the company is looking for a Senior Product Designer to shape product positioning, support go-to-market plans, and help drive early user growth. This position is based in Kyiv or Warsaw. Team Structure The Senior Product Designer will collaborate with the CEO, Full Stack Developer, PPC Specialist, Growth Product Manager, Product Manager, and Data Analyst. What You Will Gain Work directly with Ruslan, the CEO, whose previous startup Eventmate quadrupled revenue in a year, secured $150K in funding (including from Google), and expanded to Europe and Brazil. Be the first in-house Product Designer at Universe Group. Receive mentorship from experienced industry professionals. Take part in strategic planning and influence product direction, business decisions, and workflow improvements. Work with advanced AI technologies and a team of skilled machine learning developers. Opportunity to grow into a Lead role and build a design team. Who Will Thrive Product designers eager to make a visible impact as the company scales. Those interested in AI-powered products, including LLMs, image generation, and automation tools. Individuals seeking growth in a high-scale product setting. Designers ready to develop and expand an established design system across multiple web products. Candidates aiming to advance into leadership and eventually build a team. Mentors interested in developing other designers and broadening their skills in product thinking and analytics. People who value a data-driven, results-oriented culture. Main Responsibilities Design product solutions for a range of user scenarios, with focus on activation and retention. Work closely with cross-functional teams to ensure design consistency and effectiveness. Use user feedback and analytics to refine features and improve the overall user experience.

Welcome! We are looking for a Senior HR Business Partner who will become a strategic partner for early-stage businesses at Universe Group during their formation and rapid scaling phases.Universe Group is a product-focused tech company dedicated to building and scaling businesses in the digital environment. We create companies, teams, and products that rapidly grow from early-stage ventures to expansive businesses, unlocking new market opportunities.At the heart of our operations lies UniCore, a team that integrates HR, Talent Acquisition, PR & Communications, Employee Experience, Learning & Development, Strategy & Growth, and Finance & Legal. This is where we develop the processes, teams, and environment that enable businesses to scale and become global players.This role is for you if you:Have 3+ years of experience as an HR Business Partner / HR People Partner or 5+ years as an HR Generalist in a systematic product company with well-structured HR processes.Possess hands-on experience with the complete employee lifecycle: onboarding, performance management, development, compensation, retention, and offboarding.Have experience collaborating with executives such as Heads, CEOs, or Founders.Understand HR metrics and can leverage data for decision-making. You not only identify symptoms but also uncover root causes and build processes with future growth in mind.Thrive in dynamic environments: scaling, transformation, and rapid changes energize you rather than intimidate.Are willing to take responsibility and ownership for outcomes.Experience in product tech companies is a plus.Future responsibilities include:Acting as a partner for the CEO and team leaders of early-stage businesses on matters of organizational structure, management development, team effectiveness, and culture.Conducting HR audits of businesses, identifying key risks and growth points, and formulating priorities and initiative plans.Initiating and implementing necessary HR processes for the business: performance management, goal setting, talent reviews, compensation frameworks, and more.Managing the full employee lifecycle from onboarding to development, retention, and offboarding.Diving deep into the business context, organizational structure, roles, teams, and products.

Join Universe Group as a Creative Marketing Intern and immerse yourself in a dynamic environment where innovation meets strategy. This internship offers the opportunity to work alongside industry experts, contributing to real projects that enhance your portfolio and practical skills.

Are you a creative thinker with a passion for marketing? Join us as a Junior Creative Marketing Specialist at Universe Group in Kyiv! In this role, you will assist in developing innovative marketing strategies, create engaging content, and support various marketing campaigns.

Hello! FORMA is on the lookout for a Growth Manager who will transform business objectives into actionable initiatives and drive them to measurable outcomes. This role is all about impact and growth, offering high autonomy, challenges, and opportunities without unnecessary hierarchy or micromanagement.FORMA is a company within the Universe Group that develops online services to empower professionals. We simplify and enhance document workflows. Our flagship product is pdfguru.com.In just over 3 years, we have achieved remarkable results:— Our PDF Guru product is used by over 7 million users monthly.— We offer more than 80 tools for effective document handling.— Users from over 100 countries worldwide choose our product to meet their needs.— We work with PDF documents, translation, conversion, and text recognition, all built on our proprietary technologies — without third-party APIs.— We are a market leader.Want to experience the atmosphere at FORMA? Check out our team video on YouTube — see how we work, grow, and build a billion-dollar company from Ukraine.

Greetings!We are on the lookout for a Head of Product to lead the product direction at FORMA—the SaaS business of Universe Group, which assists millions of users worldwide in efficiently managing documents. We need a visionary strategist to define our long-term product trajectory, with the goal of establishing us as the top SaaS product in the market.FORMA is a business dedicated to document management through SaaS solutions. Our flagship product, PDFGuru, is just the beginning, as we have several innovative units in our portfolio. Our team has already achieved remarkable milestones, including:Over 8 million visits each month.Users from more than 180 countries worldwide.Over 150 million documents processed in just 2025.100+ tools and AI-driven solutions for effective document management.Localization in over 30 languages.Average rating of 4.3 on Trustpilot.Want to experience the FORMA atmosphere? Check out this video about our team—how we work, grow, and build a billion-dollar company from Ukraine.You'll fit right in if you:Are eager to join a business that prioritizes an outstanding product to achieve market leadership.Desire ample resources and direct influence over product and financial metrics—boosting LTV through product enhancements and improving key product indicators.Seek full ownership—no bureaucracy, complete autonomy in determining product direction.Excel at collaborating with teams on equal footing, fostering strong partnerships.Are interested in the full user lifecycle, from acquisition to the final interaction.Want to develop a product that is utilized by over 8 million people monthly.Are looking for challenges that push you to excel.

Join Universe Group as a Senior Product Manager to lead the development and optimization of our innovative Guru Apps. In this pivotal role, you will collaborate with cross-functional teams to define product vision and strategy, ensuring alignment with customer needs and market trends. Your expertise will help shape the future of our applications, driving user engagement and satisfaction.

Universe Group brings together three companies, Guru Apps, FORMA, and Wisey, to develop technology products used by more than 400 million people in 186 countries. These solutions help simplify daily routines and open new paths for growth. Role Overview The R&D division is looking for a Machine Learning / Computer Vision Engineer to help advance Visify, a globally recognized AI Photo Enhancer. Visify serves users in over 180 countries and recently reached the 4th spot in the App Store worldwide. The ML team is expanding to accelerate feature development, launch new initiatives, and address complex research challenges. Why Join Universe Group? Work on real-world products that reach millions, not just experimental demos. Grow quickly by collaborating with two senior ML engineers in a focused R&D setting. Tackle interesting problems in computer vision, avatars, image processing, animation, and production-grade ML systems. Contribute to global products with ambitious goals for growth. Operate in a company that values agility and minimizes bureaucracy, using Kanban and agile methods. Stay current with trends and new developments in the industry. Location Kyiv Hybrid

We are on the lookout for a Payment Analyst to join our FORMA operations team!This position is perfect for individuals looking to transition into the IT sector from fields such as audit, finance, consulting, analytics, or investment..FORMA is a multi-product company within Universe Group, dedicated to creating document management solutions. Our flagship product, PDFGuru, has been making waves for over 2 years, achieving remarkable milestones such as:Over 35 million files downloaded in 2024.More than 50 tools for efficient document management.Users from over 80 countries around the globe choose our product for their needs.An average rating of 4.2 on Trustpilot.Want to experience the FORMA culture? Check out our video showcasing our team — how we work, grow, and build a billion-dollar company from Ukraine.By joining our team, you will receive:Experience working with a product generating millions in revenue;An opportunity to influence the financial and risk metrics of the business;The chance to be among the first members of the operations team and shape its development;High autonomy and space for self-realization;A dynamic and innovative work environment.