Helpdesk Analyst

Join Spruce InfoTech Inc. as a SAS Programmer Analyst, where you will play a key role in analyzing complex data sets and creating insightful reports. We are looking for a detail-oriented individual who can help our clients derive actionable insights from their data.

Join us at usm2 as a Tier 3 System Analyst. In this pivotal role, you will be responsible for providing advanced technical support, analyzing system requirements, and ensuring optimal performance of systems and applications. Your expertise will play a crucial role in troubleshooting complex issues, implementing solutions, and collaborating with cross-functional teams to enhance system efficiency.

Job Title: Marketing Research AnalystLocation: Charles Center Plaza, Baltimore, Maryland-21203Duration: 12+ MonthsPosition Overview:We are seeking a skilled Marketing Research Analyst to provide critical research support across various departments. The ideal candidate will focus on projects related to customer segmentation, advertising optimization, branding initiatives, and customer satisfaction studies. You will utilize data insights to drive key strategic business decisions and enhance organizational performance.Key Responsibilities:Design and execute comprehensive research plans, including methodology and timelines.Develop discussion guides, screeners, and facilitate focus group research.Maintain monthly updates to the Research Repository, consolidating survey results.Engage in questionnaire design and programming to ensure effective data collection.Conduct in-depth data analysis, synthesizing key insights and learnings.Communicate findings and strategic insights to provide actionable business recommendations.Qualifications:A minimum of 3 years of experience in marketing research or a related field.Education:Bachelor’s Degree in Marketing, Business, or a related discipline.

CGS Federal is in search of a skilled Litigation Systems Analyst to enhance our technical support for a prominent Federal agency's litigation initiatives. As part of our team, you will engage in innovative problem-solving using state-of-the-art technology to address the government’s most pressing challenges.We value creativity, collaboration, and a proactive approach to anticipating the needs of our clients. At CGS, you will find a supportive environment that fosters professional development through various learning opportunities.Key Responsibilities:- Collaborate with Government personnel and project leads, capturing vital system and project requirements based on insights from the Contracting Officer Representative (COR), Case Managers, and litigation staff.- Architect comprehensive systems that align with defined requirements, detailing functional specifications, programming guidelines, data validation, and conversion processes through discussions with stakeholders.- Convert functional specifications into actionable systems designs for software development, including rigorous testing with sample data.- Present findings and recommendations through formal reports and presentations.- Create essential systems documentation as required by task orders.- Engage with Government and Contractor teams to clarify task objectives, address challenges, and propose enhancements.- Provide technical direction and mentorship to junior staff.- Lead projects as a technical supervisor when necessary.- Report progress to Government representatives and internal supervisors.- Deliver user and technical training for developed systems.

StepStone seeks a Junior Analyst to join its Venture Capital team in Baltimore. This entry-level role provides support across research, analysis, and due diligence for new investment opportunities. Key responsibilities Assist the team in evaluating potential venture capital investments Conduct market research to inform investment decisions Perform financial analysis on target companies Who will thrive in this role This position is designed for recent graduates or early-career professionals with an interest in investment analysis and venture capital. Those looking to develop skills in finance and research will find meaningful learning opportunities.

Axon seeks a Senior Compensation Analyst who will relocate to Boston to help shape compensation strategies aligned with the company’s mission to protect life. This role focuses on analyzing pay practices and supporting fair, competitive compensation programs. Key responsibilities Conduct market research to benchmark compensation data against industry standards Analyze both internal and external compensation information Advise management on compensation policies, programs, and practices Support efforts to maintain pay structures that are competitive and equitable Role impact The Senior Compensation Analyst will help Axon maintain transparent and fair compensation practices. This work supports the company’s commitment to competitive and equitable pay for all employees.

Join our dynamic team at Mindlance as a Business Analyst, where you will play a pivotal role in driving business improvements and strategic initiatives. Your analytical skills will help us identify trends, analyze data, and make informed decisions that enhance our operational effectiveness.

Join our dynamic team at Mindlance as a Business Analyst, where you will play a key role in driving business success through data analysis and strategic insights. This position involves collaborating with stakeholders to identify business needs and translating them into actionable solutions. You will be responsible for analyzing data trends, developing reports, and providing recommendations to enhance operational efficiency.

Financial AnalystThis is a contract position.Located on-site in Baltimore, MD.Position OverviewWe are looking for a meticulous Financial Analyst to join our Fixed Income Product Control team. In this pivotal role, you will assist in daily financial reporting, conduct profit and loss analysis, and ensure the accuracy and reliability of financial data across our trading and finance systems.Key Responsibilities• Generate daily profit and loss (P&L) reports for fixed income strategies.• Reconcile estimated P&L figures with firm financial records.• Investigate and address daily P&L discrepancies and variances.• Collaborate with trading, finance, risk, and operations teams to resolve financial issues.• Maintain comprehensive documentation and support continuous process enhancements.Qualifications• Proven experience in finance, accounting, or analytical roles.• Proficient in Excel, including advanced formulas, reconciliations, and pivot tables.• Exceptional attention to detail with strong analytical and problem-solving abilities.• Ability to thrive in a fast-paced, deadline-driven environment.• Excellent written and verbal communication skills.Additional Information:• This is an on-site role within a dynamic and collaborative finance team.• Contract opportunity with the potential for extension or permanent placement.• Gain valuable exposure to fixed income products and capital markets operations.

Join CGS Government Services as an Intelligence Analyst, where your expertise will contribute to a fast-paced intelligence analysis program supporting a federal agency's mission to enhance US Government's threat watchlisting and screening. In this role, you will engage in embedded analysis and collaborative support with national partners, utilizing multi-source intelligence to identify patterns of operation. As an integral part of the team, you will interact with government leadership and intelligence consumers to develop actionable intelligence products. Responsibilities include processing nominations of national security threats, ensuring data integrity, managing encounters, sharing information, and conducting comprehensive all-source intelligence analysis. At CGS, we are committed to innovation and collaboration, providing an environment that fosters professional growth and development through various learning opportunities.

Join ComTech LLC as a Cybersecurity Operations Analyst, where you will play a pivotal role in safeguarding sensitive information and ensuring robust cybersecurity measures. In this dynamic position, you will be responsible for monitoring security incidents, analyzing potential threats, and implementing proactive security protocols to protect our clients’ data.

Join our dynamic team at Mindlance as a Business Analyst III. In this role, you will leverage your analytical skills to drive business insights and support decision-making processes. Your expertise will guide teams in identifying opportunities for improvement and implementing effective solutions.

Relativity Archiving AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information TechnologyCGS Federal is on the lookout for a skilled Relativity Archiving Analyst to join our dynamic Information Technology team. In this pivotal role, you will be tasked with assessing and managing Relativity workspaces and file share folders, executing archiving and purging processes as necessary. Your responsibilities will include relocating file shares to designated archive locations as well as archiving Relativity workspaces using both Relativity ARM and flat formats, allowing for complete restoration in Relativity or alternative systems.At CGS Federal, we pride ourselves on bringing together motivated and highly skilled professionals to tackle the government's most pressing challenges using cutting-edge technology. We seek candidates who are enthusiastic about contributing to government innovation, thrive in collaborative environments, and can anticipate the needs of others. Our commitment to fostering professional growth is reflected in our diverse learning opportunities, ensuring our employees feel supported and valued.Key Skills and Attributes:- Collaborate with DOJ management, lead attorneys, and Section Chiefs on data/file disposition- Archive older file shares- Archive complete Relativity workspaces utilizing ARM- Manage archiving of images, native files, and text- Archive metadata, coding fields, choices/tags in flat format- Document user interfaces and archiving processes for Senior IT Manager approval- Evaluate and troubleshoot any archiving issues that ariseQualifications:- Minimum of 3 years of practical experience with backend Relativity 2022 and earlier versions- Minimum of 3 years of experience archiving Relativity workspaces- Minimum of 3 years of experience restoring Relativity archive workspaces- Familiarity with Windows permissions and file transfer utilities- Exceptional written and verbal communication skills- Experience in a collaborative work setting- Must be a U.S. Citizen- Ability to obtain a Public Trust security clearance

Join CGS Federal as a Senior Systems Analyst and play a pivotal role in supporting a comprehensive technical initiative for a prominent Federal agency.At CGS, we unite driven, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We seek candidates passionate about contributing to governmental progress, who thrive in collaborative environments, and can proactively identify the needs of others.We pride ourselves on fostering a supportive workplace where our team members can grow professionally through various learning opportunities.Key Responsibilities:- Develop, manage, and document workflow processes to identify, archive, and delete materials in accordance with destruction policies and NARA guidelines.- Collaborate with Contractor IT Manager, Systems Manager, and Lead Project Manager.- Consult with the COR, Government Case Managers, and trial attorneys regarding system requirements and IT solutions.- Gather information to define system and project requirements, and design systems accordingly.- Conduct program validations and testing for smaller projects as needed.- Perform systems evaluations and present findings in formal reports and presentations.- Engage with COR to manage task orders, work schedules, personnel assignments, and project progress.- Supervise personnel on task orders to ensure compliance with work standards and technical requirements.- Ensure timely delivery and quality control of project outputs.- Prepare technical documentation for systems.- Operate according to the configuration management plan and oversee technical task aspects.- Organize and deliver user training sessions on developed systems, including preparation of training materials.Qualifications:- Extensive experience with Relativity and related technologies.

Join Sonsoft Inc. as a Data Analyst/Profiler, where you will play a critical role in analyzing and profiling data to drive insightful decision-making across the organization. You will collaborate with cross-functional teams to gather requirements, analyze datasets, and present findings that influence strategic initiatives.

Join our dynamic team at Sonsoft Inc., where we are seeking an enthusiastic Data Analyst/Profiler to uncover insights from our data. In this role, you will analyze complex datasets, ensuring data accuracy and integrity while developing comprehensive reports and visualizations to support business decision-making.

Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal Join CGS Federal as a committed Discovery Business and System Analyst within our dynamic Legal Department. Your expertise will be essential in managing legal accounts and enhancing our operational capabilities.We pride ourselves on bringing together talented and innovative professionals to address the government’s most pressing challenges through state-of-the-art technology. At CGS, we foster an environment of collaboration, encourage professional development, and support our team members in achieving their career goals.In this role, you will:- Document and optimize both new and existing business processes to improve training and analysis.- Analyze operational business requirements, identifying gaps and opportunities for enhancing workforce efficiency.- Maintain a comprehensive requirements database to track how business needs are addressed.

Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information TechnologyAt CGS Federal, we are seeking dynamic Business Analysts to collaborate with a prominent federal agency! As a key player in Business Operations and Content Strategy, you will engage with internal business stakeholders and external partners to identify new business opportunities and articulate functional requirements effectively.CGS Federal is dedicated to bringing together passionate, skilled, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We value candidates who are eager to drive governmental innovation, thrive in collaborative environments, and possess a keen insight into the needs of others. At CGS, we foster a supportive atmosphere that encourages professional development through a variety of learning opportunities. Key Skills and Responsibilities:- Assist in the creation of briefings, agendas, and supporting documentation, including training materials and demonstration sessions for both new and existing technologies tailored to various stakeholders.- Accurately document and analyze business and functional requirements to ensure their effective translation into process maps and technical specifications.- Develop comprehensive documentation that adheres to organizational standards, including system architectural diagrams, wireframes, concepts of operations, and monthly status reports.- Create high-level briefings and communication materials for clients, management, and executive stakeholders.- Collaborate with government representatives and team members to identify, recommend, and implement enhancements in service delivery and technology adoption.- Evaluate program materials and devise innovative strategies for enhancement.- Collect information independently from subject matter experts to compose, organize, and write procedural manuals, technical specifications, and process documentation.- Cultivate a thorough understanding of Microsoft and Atlassian products (including Teams, SharePoint, Visio, Jira, and Confluence) to convert complex product information into clear, engaging content.- Conduct research, outline, write, and edit both new and existing content.

Lead Senior FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS Federal is actively seeking an experienced Senior FOIA Analyst to enhance our team, contributing to the legal operations of a prominent federal agency. This role is pivotal for candidates to showcase their expertise in managing FOIA requests, drafting official correspondence, and effectively negotiating with various stakeholders.At CGS Federal, we unite skilled and innovative professionals to tackle the government's most pressing challenges using advanced technology. We are looking for candidates who are passionate about driving government innovation, value teamwork, and are proactive in addressing the needs of others. Our supportive environment fosters professional development and offers numerous learning opportunities.Key Responsibilities:- Receive, analyze, and process incoming and backlogged Freedom of Information Act (FOIA) requests.- Organize and prepare FOIA request folders and input request data into the FOIA tracking database.- Draft response letters and related FOIA documentation.- Engage with requesters and negotiate with FOIA staff, sponsors, and contractors regarding requested records and information to be released.- Act as a liaison with requesters and occasionally with other agencies and appellants for records that involve multiple agency components.- Coordinate the search for responsive documentation and identify duplicate records.- Review program records for responsiveness and make release determinations while ensuring compliance with applicable exemptions.Qualifications:- Minimum of three (3) years of experience in processing Freedom of Information Act (FOIA) requests.- In-depth knowledge of FOIA rules and regulations, particularly exemptions b(4), b(5), and b(6).- Proven experience in redacting sensitive records, including trade secrets and confidential commercial information.