Help Desk Technician

About Our TeamThe Procurement organization plays a crucial role in fulfilling our mission by ensuring that every dollar is spent in a responsible, compliant, and efficient manner. The Procurement Help Desk serves as the vital link connecting thousands of incoming requests to the appropriate processes, stakeholders, or systems, thereby providing a swift, consistent, and compliant experience across Source-to-Contract (S2C), Procure-to-Pay (P2P), Employee Workflows (EWF), and Travel & Expense (T&E). This team is essential for OpenAI’s scalability without sacrificing compliance or service quality.About the PositionWe are seeking a Senior Manager, Procurement Help Desk to spearhead the intake and resolution processes for our Procurement function. You will oversee the entire request management lifecycle—from triage logic and intake routing to SLA compliance, stakeholder escalations, and system optimization.This is a high-impact, execution-oriented role that merges operational rigor with program design. You will manage centralized intake workflows, address or redirect inbound issues, enforce service level agreements (SLAs), and maintain metrics from intake to resolution. You will collaborate cross-functionally with teams such as Legal, Tax, StratFin, Accounting, and Security to ensure that escalations are processed swiftly and compliantly, and partner with engineering to prepare systems for AI-driven support.

We are seeking a dedicated Help Desk Support Specialist to join our team. In this role, you will provide exceptional technical support and assistance to our clients, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for users experiencing technical difficulties, and your goal will be to enhance their overall experience by providing timely solutions.

We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in San Francisco. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their technological needs are met. Your primary responsibilities will include troubleshooting technical issues, resolving user inquiries, and maintaining a high level of customer satisfaction.The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for technology. If you thrive in a fast-paced environment and enjoy helping others, this position is for you!

Airtable is a leading no-code application platform that empowers individuals closest to the work to streamline and enhance their most critical business processes. With over 500,000 organizations, including 80% of the Fortune 100, leveraging Airtable to revolutionize their workflow, we pride ourselves on being at the forefront of innovation.The Airtable Legal team is dedicated to offering proactive, realistic, and strategic legal advice that maximizes business impact while embodying our core values of integrity, creativity, and ambition. We are excited to invite a talented Senior Contracts Manager, specializing in Procurement and AI, to join our dynamic legal team. This role provides an exceptional opportunity to lead and develop the vendor contracting function while enhancing skills across various legal domains, including commercial law, AI, privacy, and product compliance.

Gongio seeks a Senior IT Service Desk Specialist based in San Francisco. This role centers on assisting employees with technical issues, overseeing service requests, and contributing to a reliable IT environment across the company. Key responsibilities Troubleshoot and resolve complex IT issues for staff Manage and track service requests from initiation to completion Collaborate with other teams to strengthen IT service delivery Support ongoing improvements to IT processes Requirements Extensive experience in IT support or service desk positions Skill in handling multiple requests and setting priorities Clear communicator with a focus on helpful, responsive service Comfortable working in a busy, team-oriented environment

Navigating the complexities of procurement has become increasingly challenging for even the most forward-thinking organizations. With enterprises spending over $120 trillion annually worldwide—more than 30 times the annual consumer e-commerce expenditure—businesses are relying more heavily on vendors to operate effectively.Founded in 2020, Zip has emerged as a solution to this daunting problem by offering a dedicated procurement platform designed for a seamless, consumer-grade user experience. In just four years, we have pioneered a new category and established ourselves as the leading solution within this $50 billion total addressable market. Top organizations, including OpenAI, Snowflake, Anthropic, Coinbase, and Prudential, trust Zip to manage their multi-billion dollar expenditures.Our exceptional team comprises talent from industry-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. Valued at $2.2 billion and backed by $370 million in investment from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to innovating cutting-edge technology, expanding into new global markets, and—most importantly—delivering exceptional value to our customers. We invite you to be a part of our journey!

Gongio is hiring a Director of Procurement to oversee strategic sourcing and guide procurement activities across the organization. This leadership role calls for a focus on cost efficiency and operational improvement. Role overview The Director of Procurement will work closely with teams from different departments to spot areas where procurement processes can be improved. The position centers on developing and executing sourcing strategies that support company objectives and deliver measurable results. Key responsibilities Lead procurement initiatives to achieve cost-effective solutions Collaborate with cross-functional teams to identify and act on opportunities for operational excellence Design and implement procurement strategies that align with Gongio’s goals Locations This position is available in Austin, Chicago, New York City, Salt Lake City, or San Francisco.

At Ripple, we are pioneering a future where value flows as seamlessly as information. Our bold vision is already a reality as we enhance the global financial landscape through our innovative cryptocurrency solutions tailored for financial institutions, enterprises, governments, and developers. By doing this, we are fostering greater economic equity and opportunities for individuals across the globe. Join us and experience unparalleled career growth while collaborating with a supportive team that drives you to excel.If you're eager to make a significant impact and unlock exceptional career development opportunities, come aboard and help us create tangible value in the world.THE WORK:Ripple is seeking a Global Procurement Operations Manager to become an integral part of our Financial Operations Team, enhancing Ripple's worldwide financial processes. Reporting directly to the Director of Financial Operations in our San Francisco headquarters, this pivotal leadership position will focus on developing and implementing global procurement operations, systems, and strategies designed to optimize costs, streamline the purchasing experience, and deliver value across our international organization.At Ripple, procurement transcends mere expenditure; it is about enabling rapid, secure, and responsible growth. We are in search of a strategic Senior Procurement Operations Manager to design the systems that empower our global team. Rather than just managing processes, you will construct a scalable Source-to-Pay (S2P) framework, harness state-of-the-art technology, and ensure our teams are equipped with the necessary tools to perform their best work efficiently.

Fastly is looking for a Deal Desk Manager to help shape and support the deal process. This position partners with sales, finance, and operations teams to keep deals moving smoothly and efficiently. Role overview The Deal Desk Manager focuses on improving how deals are structured and closed. The role involves guiding pricing decisions, supporting negotiations, and refining workflows to make the customer experience better. Collaboration across departments is central to this work. What you will do Work with sales, finance, and operations to streamline deal processes Advise on pricing strategies and support negotiations Identify ways to optimize workflows and help drive revenue growth Requirements Experience supporting sales teams and managing deal operations Strong understanding of pricing and negotiation practices Ability to work well with multiple departments

We are looking for a dynamic and detail-oriented Deal Desk Manager to join our vibrant team at nooks in San Francisco. In this pivotal role, you will be responsible for streamlining our deal processes, enhancing operational efficiency, and ensuring that our sales teams are equipped with the tools they need to succeed.Your expertise will help drive revenue growth and optimize our pricing strategies. If you are passionate about creating impactful solutions and enjoy collaborating with cross-functional teams, we want to hear from you!

The Trade Desk is looking for a Senior Front End Software Engineer to join the Deal Desk team. This group builds web interfaces that support the company’s products and works on projects that require both creativity and strong technical skills. Collaboration is central to the team’s approach, with engineers, designers, and product managers working together to solve challenges and improve the product. What you will do Design and build user interfaces for Deal Desk products using current front-end frameworks and tools Collaborate with engineers, designers, and product managers to deliver features that enhance the user experience Take part in shaping the direction and architecture of web applications Maintain high standards for code quality and reliability through solid engineering practices Locations This position is available in Irvine, New York, San Francisco, San Jose, and Ventura.

Join Canva as a Strategic Deal Desk Manager for the Americas region! In this pivotal role, you will lead and optimize our deal desk operations, ensuring that our sales teams are equipped with the tools and insights necessary to close deals efficiently and effectively. Your strategic mindset and analytical skills will play a key role in driving revenue growth and enhancing our customer experience.As a Strategic Deal Desk Manager, you will collaborate closely with cross-functional teams, including Sales, Finance, and Operations, to develop pricing strategies, streamline processes, and analyze deal performance. Your expertise will help shape the future of our sales strategy and contribute to the overall success of Canva.

At Montera, we are pioneering the future of digital infrastructure. As a founder-led organization with $1.5 billion in backing from Stonepeak, our mission is to develop and operate hyperscale data centers that are crucial for the technology of tomorrow. We focus on delivering strategically located, high-performance data centers built for speed, reliability, and scalability. With decades of expertise in design, construction, and operations, we are committed to executing our vision with purpose.Our Values:Client First Alignment: Every solution we offer is aligned with our clients' objectives.Speed with Certainty: We prioritize urgency and precision in our delivery.Operational Excellence: Our extensive experience informs our high standards.Safety & Integrity: We uphold safety as non-negotiable and lead with integrity and transparency.Ownership Mentality: We approach our work as true owners of the process.Position Overview:The Vice President of Procurement will spearhead the strategic planning and execution of Montera’s procurement program for hyperscale data center equipment. This role will support a national portfolio of Tier 1 market developments across the United States and certain Canadian markets. Reporting directly to the Chief Delivery Officer (CDO), you will design, implement, and oversee a scalable, standardized, and high-performance procurement model that ensures timely, cost-effective, and high-quality delivery of Major Capital Equipment (MCE) and related systems for a planned IT capacity program of 1.5–2.5 GW.This executive level position will serve as the primary liaison between leadership, design, construction, commissioning, program controls, operations, and external equipment vendors. The ideal candidate will possess extensive expertise in mission-critical equipment procurement, outstanding vendor relationship management skills, and a proven ability to build and lead a high-performing procurement organization. You will ensure that Montera’s procurement strategy enhances speed to market, cost predictability, quality manufacturing, and operational reliability across all hyperscale campuses.

Welcome to Planet. We harness the power of space to enhance life on Earth.Planet Labs designs, builds, and operates the largest constellation of imaging satellites ever created. Our innovative cloud-based platform delivers unparalleled datasets of empirical information to key stakeholders across commercial, environmental, and humanitarian sectors. We are a pioneering space and data company.Globally, clients utilize Planet's data to innovate technologies, generate revenue, support research initiatives, and tackle some of the most pressing challenges facing our world.With complete control over hardware design, manufacturing, data processing, and software development, our office is a vibrant hub of experts from diverse fields.We prioritize a people-focused culture and community, consistently striving for improvements that ensure our team members come first as we prepare for growth. Join Planet and contribute to our mission of transforming global perspectives.Planet operates globally, with a remote workforce and offices in San Francisco, Washington D.C., Germany, Austria, Slovenia, and The Netherlands.About the Role:The Global Deal Desk Manager serves as the pivotal strategic liaison among Sales, FP&A, Product, and Legal teams, acting as mission control for our most complex and strategic customer engagements. This role is instrumental in providing proactive guidance to the Sales organization, ensuring that deals are structured for optimal customer success while aligning with company goals, margins, regulatory compliance, and corporate policies. The successful candidate will drive scalability for our Pricing and Packaging, Proposals, and Services teams, overseeing the creation and implementation of effective, repeatable deal templates.This full-time, hybrid position requires in-office work at our San Francisco or Washington D.C. location three days a week.Impact You’ll Own:Leadership: Act as a strategic advisor managing a global Deal Desk function across multiple sectors and industries.Deal Structure: Design standard deal frameworks for emerging capabilities in close collaboration with Product, Engineering, and FP&A teams.Optimization: Enhance nonstandard sales to align with ASC 606 compliance.Simplicity: Evaluate deal trends and provide insights on pricing, packaging, and business rules through continuous improvement cycles.Consistency: Establish and standardize business practices across teams.

About the Internship Cloudflare, Inc. is looking for a Procurement Analyst Intern to support procurement projects and gain practical experience in supplier management and strategic sourcing. This hybrid internship involves collaboration with cross-functional teams and exposure to real procurement processes. What You Will Do Assist with procurement projects from planning through execution Work alongside teams across different departments Develop skills in supplier management and strategic sourcing Who We’re Looking For Analytical mindset with strong problem-solving skills Interest in learning about procurement and supply chain operations

About the RoleThe Senior Counsel for Procurement, EPC, and O&M will play a pivotal role in advising management and project teams at Clearway Energy Group as we seize new opportunities within the Utility-Scale Wind, Solar, and Battery Energy Storage sectors. This hybrid role reports directly to the Assistant General Counsel and can be based at one of our offices in San Diego, CA, Scottsdale, AZ, Houston, TX, Denver, CO, or San Francisco, CA.If you don’t meet all the qualifications but believe you can make a valuable contribution, we encourage you to apply with your resume.

Crusoe Technologies seeks a Senior Manager of Sourcing based in San Francisco, CA. This position leads sourcing initiatives and helps define procurement strategies for the company. Key responsibilities Design and execute sourcing strategies that balance cost savings with quality improvements Build and maintain strong relationships with suppliers to align with business objectives Work closely with teams throughout the organization to improve procurement processes Guide sourcing and procurement efforts to support company growth Role focus This role centers on driving effective sourcing practices and collaborating across departments to enhance procurement outcomes. Leadership in this position directly influences Crusoe Technologies' ability to meet its operational and strategic goals.

Join Oura as a Senior Sourcing Manager specializing in Battery technologies. In this pivotal role, you will drive sourcing strategies, enhance supplier relationships, and ensure our products meet the highest quality standards. You will collaborate with cross-functional teams to optimize supply chain efficiency and contribute to the development of cutting-edge battery solutions.

Role overview The Trade Desk seeks a Senior Product Manager to guide the development of audience solutions. This position defines the product vision, crafts strategy, and shapes the roadmap for audience-focused offerings. Success in this role depends on close coordination with teams throughout the company to ensure products meet client needs and reflect market trends. What you will do Set the direction for audience solutions, guiding products from concept to launch Work with engineering, design, and business teams to deliver features that enhance user experience and advertising results Spot opportunities for innovation and turn them into clear product plans Keep client priorities at the forefront of product decisions Locations Bellevue Los Angeles San Francisco Ventura