Help Desk Support Specialist

Join our dynamic team at Mindlance as a Help Desk Technician, where you will play a crucial role in providing exceptional technical support to our clients. In this position, you will troubleshoot and resolve hardware and software issues while ensuring customer satisfaction. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!

About Our TeamThe Procurement organization plays a crucial role in fulfilling our mission by ensuring that every dollar is spent in a responsible, compliant, and efficient manner. The Procurement Help Desk serves as the vital link connecting thousands of incoming requests to the appropriate processes, stakeholders, or systems, thereby providing a swift, consistent, and compliant experience across Source-to-Contract (S2C), Procure-to-Pay (P2P), Employee Workflows (EWF), and Travel & Expense (T&E). This team is essential for OpenAI’s scalability without sacrificing compliance or service quality.About the PositionWe are seeking a Senior Manager, Procurement Help Desk to spearhead the intake and resolution processes for our Procurement function. You will oversee the entire request management lifecycle—from triage logic and intake routing to SLA compliance, stakeholder escalations, and system optimization.This is a high-impact, execution-oriented role that merges operational rigor with program design. You will manage centralized intake workflows, address or redirect inbound issues, enforce service level agreements (SLAs), and maintain metrics from intake to resolution. You will collaborate cross-functionally with teams such as Legal, Tax, StratFin, Accounting, and Security to ensure that escalations are processed swiftly and compliantly, and partner with engineering to prepare systems for AI-driven support.

We are seeking a dedicated Help Desk Support Specialist to join our team. In this role, you will provide exceptional technical support and assistance to our clients, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for users experiencing technical difficulties, and your goal will be to enhance their overall experience by providing timely solutions.

Join our dynamic team at StemXpert1 as a Desk-Side Support/Desktop Technician. In this pivotal role, you will be the first line of support for our users, ensuring that all desktop-related issues are resolved promptly and efficiently. Your expertise will help maintain optimal performance across all systems and devices.As a key member of our IT support team, you will provide hands-on technical support, troubleshoot hardware and software issues, and assist in the implementation of new technologies. Your proactive approach will be instrumental in enhancing user satisfaction and productivity.

Fastly is looking for a Deal Desk Manager to help shape and support the deal process. This position partners with sales, finance, and operations teams to keep deals moving smoothly and efficiently. Role overview The Deal Desk Manager focuses on improving how deals are structured and closed. The role involves guiding pricing decisions, supporting negotiations, and refining workflows to make the customer experience better. Collaboration across departments is central to this work. What you will do Work with sales, finance, and operations to streamline deal processes Advise on pricing strategies and support negotiations Identify ways to optimize workflows and help drive revenue growth Requirements Experience supporting sales teams and managing deal operations Strong understanding of pricing and negotiation practices Ability to work well with multiple departments

We are looking for a dynamic and detail-oriented Deal Desk Manager to join our vibrant team at nooks in San Francisco. In this pivotal role, you will be responsible for streamlining our deal processes, enhancing operational efficiency, and ensuring that our sales teams are equipped with the tools they need to succeed.Your expertise will help drive revenue growth and optimize our pricing strategies. If you are passionate about creating impactful solutions and enjoy collaborating with cross-functional teams, we want to hear from you!

About AnthropicAt Anthropic, we are dedicated to developing AI systems that are reliable, interpretable, and steerable. Our mission is to ensure that AI serves as a safe and beneficial tool for our users and society at large. Our rapidly growing team comprises passionate researchers, engineers, policy experts, and business leaders collaborating to create advantageous AI solutions.About the RoleIn this pivotal position, you will facilitate our revenue growth by overseeing intricate deals and establishing standardized processes that harmonize speed with control. Collaborating at the crossroads of finance, sales, and legal teams, you will ensure our products successfully reach customers, supporting Anthropic's swift expansion while upholding the financial discipline and risk management practices vital for a leading AI firm. This role presents a unique opportunity to construct scalable processes from the ground up, significantly influencing our most critical customer relationships.

Gongio seeks a Senior IT Service Desk Specialist based in San Francisco. This role centers on assisting employees with technical issues, overseeing service requests, and contributing to a reliable IT environment across the company. Key responsibilities Troubleshoot and resolve complex IT issues for staff Manage and track service requests from initiation to completion Collaborate with other teams to strengthen IT service delivery Support ongoing improvements to IT processes Requirements Extensive experience in IT support or service desk positions Skill in handling multiple requests and setting priorities Clear communicator with a focus on helpful, responsive service Comfortable working in a busy, team-oriented environment

The Trade Desk is looking for a Senior Front End Software Engineer to join the Deal Desk team. This group builds web interfaces that support the company’s products and works on projects that require both creativity and strong technical skills. Collaboration is central to the team’s approach, with engineers, designers, and product managers working together to solve challenges and improve the product. What you will do Design and build user interfaces for Deal Desk products using current front-end frameworks and tools Collaborate with engineers, designers, and product managers to deliver features that enhance the user experience Take part in shaping the direction and architecture of web applications Maintain high standards for code quality and reliability through solid engineering practices Locations This position is available in Irvine, New York, San Francisco, San Jose, and Ventura.

About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.

At Gong, we leverage cutting-edge AI technology to revolutionize how revenue teams achieve success. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, trusted framework that observes, guides, and collaborates with the world’s leading revenue teams. Utilizing the powerful Gong Revenue Graph, AI-driven intelligence, specialized agents, and reliable applications, we empower over 5,000 companies globally to gain profound insights into their teams and customers, streamline essential sales workflows, and close more deals with greater efficiency. Learn more at www.gong.io.Join us at Gong, where innovation meets ambition and where a team of passionate individuals is shaping the future of revenue intelligence. We are looking for people who are eager to contribute to what’s next in our journey. Here, you will collaborate with a dynamic team that dreams big, acts swiftly, and deeply values both the craft of our work and each other. Transparency and trust are fundamental to our operations, and every team member has the opportunity to make a significant impact. If you are ready to grow and engage in meaningful work, Gong is where you can achieve the pinnacle of your career.We are seeking a Director for our Deal Desk (Strategy & Operations) to spearhead a sales-aligned Deal Desk function as part of our enterprise Quote-to-Cash (QTC) process. This pivotal role is both cross-functional and hands-on, dedicated to supporting our Sales team by facilitating complex, global enterprise deals while ensuring pricing consistency, billing readiness, and revenue compliance.This position reports to the Senior Director of Financial Revenue Operations and works closely with Sales, Legal, Billing, Revenue Recognition, and Systems teams to expedite and streamline deal processes.

The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.

Join Canva as a Strategic Deal Desk Manager for the Americas region! In this pivotal role, you will lead and optimize our deal desk operations, ensuring that our sales teams are equipped with the tools and insights necessary to close deals efficiently and effectively. Your strategic mindset and analytical skills will play a key role in driving revenue growth and enhancing our customer experience.As a Strategic Deal Desk Manager, you will collaborate closely with cross-functional teams, including Sales, Finance, and Operations, to develop pricing strategies, streamline processes, and analyze deal performance. Your expertise will help shape the future of our sales strategy and contribute to the overall success of Canva.

Employee Applicant Privacy NoticeWho We Are:Join us in shaping a brighter financial future. At SoFi, we are revolutionizing how individuals engage with personal finance through innovative mobile-first technology. As a next-generation financial services company and national bank, we empower millions to achieve their financial goals. Embrace this opportunity to invest in yourself, your career, and the financial landscape.The Role:The Lock Desk Analyst will play a pivotal role in ensuring compliance with SoFi’s policies and procedures regarding rate locks. The ideal candidate will possess a keen eye for detail, exceptional organizational skills, and thrive in a fast-paced environment. Previous experience in the mortgage industry, along with proficiency in relevant software, is essential as you will be a key liaison between internal teams and external partners.What You'll Do:Implement and enforce Lock Desk policies and procedures.Support loan officers with rate lock management, loan re-pricing, and general inquiries.Oversee and track Best Effort rate locks with investors.Verify loan pricing accuracy and profitability.Manage systematic data entry for all interest rate lock requests and re-prices.Serve as the primary contact for escalation issues.Process Change of Circumstances, Loan Concessions, Lock Scrubs, and Lock Extensions.Monitor shared email inboxes and ensure compliance with service level agreements (SLAs).Collaborate with the Loan Setup Client Experience Team to validate loan term compliance.Ensure accuracy of fees and establish a structured file system for outbound disclosures.Review robotics outcome reports and manually address loans that fail automation.Mentor and train new team members.

Join the dynamic team at Equinox as a Front Desk Associate, where you will be the first point of contact for our esteemed members. Your role will involve welcoming guests, managing inquiries, and ensuring a seamless check-in experience. We pride ourselves on delivering exceptional service, and your positive attitude and friendly demeanor will play a crucial part in our members' experience.

Welcome to Planet. We harness the power of space to enhance life on Earth.Planet Labs designs, builds, and operates the largest constellation of imaging satellites ever created. Our innovative cloud-based platform delivers unparalleled datasets of empirical information to key stakeholders across commercial, environmental, and humanitarian sectors. We are a pioneering space and data company.Globally, clients utilize Planet's data to innovate technologies, generate revenue, support research initiatives, and tackle some of the most pressing challenges facing our world.With complete control over hardware design, manufacturing, data processing, and software development, our office is a vibrant hub of experts from diverse fields.We prioritize a people-focused culture and community, consistently striving for improvements that ensure our team members come first as we prepare for growth. Join Planet and contribute to our mission of transforming global perspectives.Planet operates globally, with a remote workforce and offices in San Francisco, Washington D.C., Germany, Austria, Slovenia, and The Netherlands.About the Role:The Global Deal Desk Manager serves as the pivotal strategic liaison among Sales, FP&A, Product, and Legal teams, acting as mission control for our most complex and strategic customer engagements. This role is instrumental in providing proactive guidance to the Sales organization, ensuring that deals are structured for optimal customer success while aligning with company goals, margins, regulatory compliance, and corporate policies. The successful candidate will drive scalability for our Pricing and Packaging, Proposals, and Services teams, overseeing the creation and implementation of effective, repeatable deal templates.This full-time, hybrid position requires in-office work at our San Francisco or Washington D.C. location three days a week.Impact You’ll Own:Leadership: Act as a strategic advisor managing a global Deal Desk function across multiple sectors and industries.Deal Structure: Design standard deal frameworks for emerging capabilities in close collaboration with Product, Engineering, and FP&A teams.Optimization: Enhance nonstandard sales to align with ASC 606 compliance.Simplicity: Evaluate deal trends and provide insights on pricing, packaging, and business rules through continuous improvement cycles.Consistency: Establish and standardize business practices across teams.

Join Equinox as a Front Desk Associate, where you will be the first point of contact for our esteemed members. Your exceptional customer service skills will help create a welcoming environment, ensuring our members enjoy an unparalleled experience. With your proactive approach, you will assist in managing daily operations and provide support to both members and staff.

Role overview The Front Desk Associate at Actionlife in San Francisco acts as the first point of contact for everyone entering the building. This position plays a key part in creating a positive first impression and helps maintain a welcoming environment for clients and visitors. Supporting the daily flow at the front desk is central to this role. What you will do Greet clients and visitors upon arrival Present a professional and friendly demeanor as a representative of Actionlife Assist with front desk operations to ensure smooth daily activities Location This position is onsite in San Francisco, CA.

Prolific creates the human data infrastructure essential for AI development. As AI technologies become more uniform, the value and uniqueness of human-generated data set Prolific’s products and models apart. Role overview The Deal Desk Lead, based in San Francisco, takes ownership of structuring and finalizing complex agreements involving AI data, evaluation projects, and managed services. This role acts as a bridge across Sales, Product, Customer Success, and Operations, ensuring that each deal aligns with Prolific’s financial goals, operational processes, and platform capabilities. What you will do Partner with Account Executives and Solutions Consultants to craft pricing models and delivery strategies for strategic and enterprise-level deals. Convert customer requirements into clear, actionable commercial proposals, outlining scope of work, delivery assumptions, and packaging options such as usage-based, subscription, or managed services. Create and refine guidelines to accelerate deal cycles, improve win rates, and maintain healthy margins. Location This role is based in San Francisco.