Help Desk Support Specialist

Join our dynamic team at Artech Information Systems LLC as a Deskside Support Technician in the heart of San Francisco! This full-time role offers you the opportunity to provide top-notch technical support to our clients, ensuring their technology runs smoothly.

Join our dynamic team at StemXpert1 as a Desk-Side Support/Desktop Technician. In this pivotal role, you will be the first line of support for our users, ensuring that all desktop-related issues are resolved promptly and efficiently. Your expertise will help maintain optimal performance across all systems and devices.As a key member of our IT support team, you will provide hands-on technical support, troubleshoot hardware and software issues, and assist in the implementation of new technologies. Your proactive approach will be instrumental in enhancing user satisfaction and productivity.

Join Phil as a full-time Pharmacy Technician and contribute to transforming prescription access.This role is designed for those who thrive in a dynamic environment, working Monday through Friday.Company Overview:Founded in 2015, Phil is a pioneering health-tech startup based in San Francisco. We are committed to revolutionizing prescription access by enhancing the interaction between doctors, pharmacies, and patients. Our comprehensive B2B2C platform provides affordable and timely access to therapies, improving patient adherence and health outcomes. Our diverse, mission-driven team is passionate about using technology to enhance healthcare experiences. If you are eager to make an impact in the healthcare industry, we want to hear from you!Position Overview:Title: Pharmacy TechnicianLocation: RemoteHours: Monday – Friday, 6:00 AM – 7:00 PM MST (flexibility required)Compensation: $20–$24/hour based on experienceStatus: Full-timeReports To: Operations/Pharmacy Team LeadsAs a Pharmacy Technician at Phil, you will be a crucial part of the prescription lifecycle, handling insurance verification, resolving prescription reroutes, and liaising with partners and prescribers. This role demands strong decision-making, communication, and multitasking skills to deliver efficient order resolution and exceptional patient care.Primary Responsibilities:Troubleshoot electronic, faxed, and verbal prescriptions, routing them appropriately within pharmacy systems.Review and update patient insurance details using payer portals and phone resources.Identify situations requiring prior authorization (PAs) and manage denial troubleshooting.Implement best practices for rerouting orders that fall outside of standard workflows.

Join StemXpert1 as a Dell Driving Technician / Field Service Technician in San Francisco. In this dynamic role, you will be responsible for delivering top-notch technical support and service to our clients. Your expertise will help maintain and enhance the performance of Dell products on-site, ensuring customer satisfaction and operational excellence.

Join our dynamic team at Mindlance as a Help Desk Technician, where you will play a crucial role in providing exceptional technical support to our clients. In this position, you will troubleshoot and resolve hardware and software issues while ensuring customer satisfaction. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!

Join Our Team as a Maintenance Technician!At Brilliant Corners, we are dedicated to providing exceptional housing solutions for vulnerable individuals, including those at risk of homelessness or transitioning from institutional settings. We are looking for a skilled Maintenance Technician to support our growing portfolio of managed care homes located in San Francisco, San Bruno, and South San Francisco.About Brilliant Corners:Established in 2004, Brilliant Corners is committed to delivering innovative housing and support services across California. Our mission is to empower those facing significant life challenges by offering them a safe and supportive living environment. We pride ourselves on our dynamic team and our commitment to making a meaningful difference in the lives of others.Role Overview:The Maintenance Technician is a vital member of our Property Management Team, responsible for ensuring that our care homes are maintained to the highest standards. You will collaborate with residents, partners, and vendors to address maintenance issues promptly and effectively. A flexible approach, problem-solving skills, and a customer-centric attitude are essential for success in this role.

The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.

About SpotOn At SpotOn, we’re redefining the landscape for independent restaurants by providing them with state-of-the-art technology tools that empower them to thrive. Our award-winning point-of-sale systems and AI-driven profit enhancement tools are designed to help operators maximize their profits, streamline operations, and retain top talent. Every solution we offer is supported by a dedicated team who genuinely cares about the success of restaurants.Recognized as the #1 Restaurant POS by G2 (Fall 2025), based on genuine user feedback.Acknowledged as the top-rated point-of-sale (POS) solution for restaurants, bars, retail, and small businesses by Capterra users.Honored with Great Places to Work and Built In’s Best Workplaces awards for consecutive years.We prioritize speed, compassion, and advocacy for independent restaurant operators so they can focus on their passion. If you’re eager to make a meaningful difference with dedication and enthusiasm, SpotOn is where you belong.As a Helpdesk Technician II, you will offer vital support to SpotOn employees and contractors, both locally and globally, while respecting confidentiality. This generalist role encompasses a variety of tasks, with the majority of your time dedicated to addressing support tickets. Additionally, you'll engage in recurring responsibilities and special projects tailored to your assigned office.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

Join Artech Information Systems LLC as a Desktop Support Specialist, where you will play a vital role in providing technical assistance and support to our team in San Francisco. This position involves troubleshooting hardware and software issues, ensuring that our systems operate efficiently, and delivering exceptional customer service.

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

We are seeking a dedicated Help Desk Support Specialist to join our team. In this role, you will provide exceptional technical support and assistance to our clients, ensuring their IT issues are resolved efficiently and effectively. You will be the first point of contact for users experiencing technical difficulties, and your goal will be to enhance their overall experience by providing timely solutions.

About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

About NorthbeamNorthbeam is at the forefront of developing an innovative marketing intelligence platform designed to equip top eCommerce brands with a comprehensive overview of their business data. Our advanced attribution modeling and customizable dashboards empower clients to accurately track advertising expenditure, gain insights into the complete customer journey, and foster profitable growth.As we undergo rapid expansion and establish a strong product-market fit, we seek enthusiastic individuals to join our mission. This unique opportunity allows you to make a significant impact within a dynamic, high-growth environment. At Northbeam, you'll collaborate with a team of passionate, driven professionals who prioritize personal and collective excellence. We welcome you to be part of our exciting journey.Our remote-friendly culture includes team members located in San Francisco, Los Angeles, New York, and beyond.About the RoleThe Support Engineer plays a vital role in the post-sales team, collaborating closely with engineering, sales, customer success, and directly with customers. This technical expert is responsible for diagnosing and resolving setup problems, bugs, and any other technical challenges our customers might encounter (including scripting issues and data exports). Your ability to troubleshoot and communicate effectively with both technical and non-technical stakeholders is crucial to ensuring customer satisfaction.As a remote-first organization, our team spans across various locations, including San Francisco, Los Angeles, and New York.Your ImpactServe as the primary contact for technical inquiries submitted via support tickets, Slack channels, or through Customer Success Managers, ensuring clear and effective communication throughout the resolution process.Collaborate directly with customers to seamlessly integrate Northbeam into their eCommerce and analytics frameworks, or to troubleshoot and resolve issues as needed.Analyze customer implementations to diagnose and address technical issues, including working with scripts such as Pixels and Orders APIs.Take ownership of data quality concerns from start to finish, collaborating with internal teams to proactively address identified issues and working with customers to resolve them.Escalate complex or product-related issues to the Engineering team when necessary, providing detailed context and reproduction steps.Continuously enhance external-facing documentation to streamline onboarding processes and empower customers with self-service options.

About the Role freed is looking for a Product Support Specialist in San Francisco. This role focuses on helping customers get the most from our products. Daily work involves answering questions, resolving issues, and guiding users through features and product use. What You Will Do Assist customers with troubleshooting and technical questions Respond to feature inquiries and provide clear guidance on product use Work with users to resolve issues and improve their experience Location This position is based in San Francisco.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Join our team as a Desktop Support Specialist where you will play a critical role in maintaining and enhancing our IT infrastructure. You will be the first point of contact for troubleshooting and resolving desktop-related issues, ensuring that our employees can work efficiently and effectively.Your responsibilities will include diagnosing hardware and software problems, providing technical support for desktop applications, and collaborating with other IT teams to implement solutions. Your expertise will be invaluable in creating a seamless working environment.