Help Desk Support Specialist

We are seeking a dedicated Help Desk Support Specialist to join our dynamic team in San Francisco. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their technological needs are met. Your primary responsibilities will include troubleshooting technical issues, resolving user inquiries, and maintaining a high level of customer satisfaction.The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for technology. If you thrive in a fast-paced environment and enjoy helping others, this position is for you!

Join our dynamic team at Mindlance as a Help Desk Technician, where you will play a crucial role in providing exceptional technical support to our clients. In this position, you will troubleshoot and resolve hardware and software issues while ensuring customer satisfaction. If you are passionate about technology and enjoy helping others, this is the perfect opportunity for you!

About Our TeamThe Procurement organization plays a crucial role in fulfilling our mission by ensuring that every dollar is spent in a responsible, compliant, and efficient manner. The Procurement Help Desk serves as the vital link connecting thousands of incoming requests to the appropriate processes, stakeholders, or systems, thereby providing a swift, consistent, and compliant experience across Source-to-Contract (S2C), Procure-to-Pay (P2P), Employee Workflows (EWF), and Travel & Expense (T&E). This team is essential for OpenAI’s scalability without sacrificing compliance or service quality.About the PositionWe are seeking a Senior Manager, Procurement Help Desk to spearhead the intake and resolution processes for our Procurement function. You will oversee the entire request management lifecycle—from triage logic and intake routing to SLA compliance, stakeholder escalations, and system optimization.This is a high-impact, execution-oriented role that merges operational rigor with program design. You will manage centralized intake workflows, address or redirect inbound issues, enforce service level agreements (SLAs), and maintain metrics from intake to resolution. You will collaborate cross-functionally with teams such as Legal, Tax, StratFin, Accounting, and Security to ensure that escalations are processed swiftly and compliantly, and partner with engineering to prepare systems for AI-driven support.

The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.

About FaireFaire is an innovative online wholesale marketplace driven by the belief in local futures. Independent retailers worldwide are generating more revenue than Walmart and Amazon combined, yet they often remain small compared to these corporate giants. At Faire, we're harnessing technology, data, and machine learning to connect a vibrant community of entrepreneurs globally. Imagine your favorite local boutique — we empower them to discover top products from around the world to sell in their shops. With the right insights and tools, we strive to create an equitable environment where small businesses can thrive against large retail and e-commerce competitors.By championing the growth of independent businesses, Faire is fostering positive economic impacts in local communities around the globe. We’re seeking smart, resourceful, and passionate individuals to join us in driving the shop local movement. If you share our commitment to community, we invite you to join ours.About this roleJoin Faire as an IT Support Engineer within our IT Operations team in San Francisco. In this pivotal role, you will provide high-quality technical support to our employees while also contributing to the scaling and streamlining of IT services through automation, thorough documentation, and process enhancements.This role goes beyond traditional support responsibilities. While you will engage in hands-on troubleshooting and equipment provisioning, we are looking for someone with an engineering mindset — a curious, proactive individual focused on making a significant impact. You will help design and optimize support workflows, identify and resolve recurring issues, and collaborate closely with our IT Engineering team to enhance our internal tools.

Gongio seeks a Senior IT Service Desk Specialist based in San Francisco. This role centers on assisting employees with technical issues, overseeing service requests, and contributing to a reliable IT environment across the company. Key responsibilities Troubleshoot and resolve complex IT issues for staff Manage and track service requests from initiation to completion Collaborate with other teams to strengthen IT service delivery Support ongoing improvements to IT processes Requirements Extensive experience in IT support or service desk positions Skill in handling multiple requests and setting priorities Clear communicator with a focus on helpful, responsive service Comfortable working in a busy, team-oriented environment

Join our dynamic team at StemXpert1 as a Desk-Side Support/Desktop Technician. In this pivotal role, you will be the first line of support for our users, ensuring that all desktop-related issues are resolved promptly and efficiently. Your expertise will help maintain optimal performance across all systems and devices.As a key member of our IT support team, you will provide hands-on technical support, troubleshoot hardware and software issues, and assist in the implementation of new technologies. Your proactive approach will be instrumental in enhancing user satisfaction and productivity.

About Delinea:Delinea is at the forefront of securing identities for both humans and machines through intelligent, centralized authorization. Our innovative approach empowers organizations to manage their interactions seamlessly across the modern enterprise. By harnessing the power of AI-driven intelligence, Delinea’s state-of-the-art cloud-native Identity Security Platform integrates context throughout the entire identity lifecycle – encompassing cloud and traditional infrastructures, data, SaaS applications, and AI. As the only platform that comprehensively identifies all user types—including workforce employees, IT administrators, developers, and machines—we enable precise access level assignments, real-time anomaly detection, and swift threat responses. With deployment timelines measured in weeks rather than months, a 90% reduction in resource management compared to the nearest competitor, and an impressive 99.995% uptime, Delinea guarantees robust security and operational efficiency without compromise. Discover more about us at Delinea.com, LinkedIn, X, and YouTube.We invite you to join our dedicated global team at Delinea to contribute to a safer and more secure world. Our success is built on unparalleled product leadership, exceptional engineering talent, and strategic investments from TPG. We prioritize diversity, innovation, and a culture of respect and fairness. If you are eager to challenge the status quo and push boundaries in the IT domain, we would love to hear from you!

At Gong, we leverage cutting-edge AI technology to revolutionize how revenue teams achieve success. Our Gong Revenue AI Operating System integrates data, insights, and workflows into a cohesive, trusted framework that observes, guides, and collaborates with the world’s leading revenue teams. Utilizing the powerful Gong Revenue Graph, AI-driven intelligence, specialized agents, and reliable applications, we empower over 5,000 companies globally to gain profound insights into their teams and customers, streamline essential sales workflows, and close more deals with greater efficiency. Learn more at www.gong.io.Join us at Gong, where innovation meets ambition and where a team of passionate individuals is shaping the future of revenue intelligence. We are looking for people who are eager to contribute to what’s next in our journey. Here, you will collaborate with a dynamic team that dreams big, acts swiftly, and deeply values both the craft of our work and each other. Transparency and trust are fundamental to our operations, and every team member has the opportunity to make a significant impact. If you are ready to grow and engage in meaningful work, Gong is where you can achieve the pinnacle of your career.We are seeking a Director for our Deal Desk (Strategy & Operations) to spearhead a sales-aligned Deal Desk function as part of our enterprise Quote-to-Cash (QTC) process. This pivotal role is both cross-functional and hands-on, dedicated to supporting our Sales team by facilitating complex, global enterprise deals while ensuring pricing consistency, billing readiness, and revenue compliance.This position reports to the Senior Director of Financial Revenue Operations and works closely with Sales, Legal, Billing, Revenue Recognition, and Systems teams to expedite and streamline deal processes.

Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.

Join the Team at CheckAt Check, we simplify the process of paying people. We are not just building our business; we are collaborating with our partners to create innovative payroll solutions. As trailblazers in the realm of embedded payroll, we are reshaping how individuals are compensated, making it more accessible for payroll businesses to launch, expand, and succeed. Discover our journey | Listen to our story.Check is more than just API infrastructure; we serve as a catalyst for building and scaling payroll businesses.Our Team's MissionPayroll systems are flawed. Join a passionate team at Check to help address these issues! You will leverage creative problem-solving, analytical thinking, and determination to make a significant impact on every business we assist. We see challenges as opportunities to contribute to meaningful solutions, prioritizing the unique strengths and values each team member brings to our collective mission.If you're eager to dive in and transform the payroll landscape, join us in simplifying the complex, making a tangible difference, and shaping a brighter future for businesses of all sizes.Your RoleAs a Tax Support Specialist, you will manage a portfolio of tax agencies comprehensively — being the key point of contact for all tax-related matters, ensuring clear communication with partners, and driving resolutions to completion. You will take ownership of the entire tax workflow, handling notifications, filings, and inquiries with confidence.Your expertise will allow you to navigate the intricacies of various agencies, understanding their processes, timelines, and preferred escalation methods to deliver swift and accurate results for our partners.

Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team, you will troubleshoot complex technical issues, deliver solutions, and collaborate with cross-functional teams to improve our services. Your technical acumen and customer-centric approach will be essential in driving customer success and fostering long-term relationships.

Role Overview Mercury is looking for a Customer Support Learning & Enablement Specialist to strengthen the skills and knowledge of our customer support team. This role shapes how our team helps clients by building and delivering training programs that keep support practices sharp and effective. What You Will Do Design and roll out training initiatives for the customer support team Equip team members with the tools and knowledge needed to assist clients confidently Promote a culture where learning and continuous improvement are part of daily work Location This position is open to candidates in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

Founded in 2007, Airbnb has transformed the way people travel, creating a platform that connects over 5 million hosts with more than 2 billion guests in nearly every country. Our hosts offer extraordinary accommodations and unique experiences, allowing guests to immerse themselves in local cultures authentically.Join Our Community:We are on the lookout for a passionate and proactive individual to become a vital part of our Customer Service team as a Premium Support Specialist. The right candidate will embody hospitality, analytical thinking, and a strong commitment to exceptional service delivery.Your Impact:As a Premium Support Specialist, you will be at the forefront of our service operations, directly engaging with customers and collaborating with internal teams. Your primary responsibility will include providing comprehensive support to key community members, particularly within the Luxury segment. You will manage cases from start to finish, ensuring thorough resolutions while building lasting relationships. Proficiency in both English and French is a must, alongside robust problem-solving skills and a customer-centric approach. Adaptability and resourcefulness are essential in our dynamic environment, where you may need to handle pressure gracefully while maintaining professionalism and discretion. Flexibility is key, as duties may evolve based on organizational needs.Your Daily Responsibilities:The following responsibilities are indicative and may evolve:Complex Case Management: Deliver exemplary service to every community case.