Help Desk Lead/Manager

Location: RemoteSecurity Clearance: Must possess and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).Certifications: Candidates are required to hold either a Project Management Institute (PMI) Project Management Professional (PMP) or a Program Management Professional (PgMP) certification.Education: A minimum of a High School Diploma or GED is required.Experience: At least 15 years of proven experience in Information Technology support, specifically in roles such as Program Manager, Deputy Program Manager, or Senior Project Manager.Position Overview:PingWind is on the lookout for a dynamic Program Manager to lead the planning, execution, and successful delivery of intricate IT projects tailored for the government sector. This pivotal role entails collaborating with diverse stakeholders, ensuring adherence to governmental regulations, and efficiently managing project resources to fulfill contractual commitments. The ideal candidate will come equipped with substantial program management experience, a robust grasp of government contracting procedures, and a solid technical foundation in IT.Key Responsibilities:• Strategically plan, organize, and coordinate the entire project lifecycle for technology infrastructure, which encompasses server, mainframe, storage, database, and network technology management.• Oversee projects from initiation through to implementation, covering phases such as planning, execution, monitoring/controlling, and closure.• Define project requirements, set priorities, and establish deadlines.• Manage and coordinate all aspects of the project lifecycle, including planning, design, programming, testing, and implementation of solutions aligned with project requirements.• Identify project needs and secure the necessary resources for project success.• Develop comprehensive project plans that outline needs and delineate major tasks and milestones based on scope, resources, budget, and personnel.• Ensure the agreed project scope is adhered to and deliver innovative solutions to complex challenges, enhancing development speed and achieving business objectives.• Conduct technological research by analyzing organizational goals, strategies, practices, and user projects. Lead the creation of solution roadmaps that reflect the overarching vision, execute the solution, and ensure quality standards are met.

Position Overview:PingWind is on the lookout for a dynamic and seasoned Senior Technical Program Manager (ST PM) to spearhead the management of IT and cybersecurity initiatives within a critical government support contract. The ST PM will oversee contract personnel and ensure the delivery of top-tier IT and cybersecurity services that adhere to federal and Department of Defense (DoD) standards.Key Responsibilities:Provide day-to-day leadership and guidance to IT and cybersecurity contract personnel.Oversee and ensure the successful execution of Task 3 activities.Implement change management and quality assurance methodologies, including AGILE, ITIL, CMMI, and PMBOK.Lead projects in compliance with the DoD Cloud Computing Security Requirements Guide (CC SRG) and Risk Management Framework (RMF).

Location: Alexandria, VARequired Clearance: SecretCertifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Required Education: Bachelor's degree in business, management, or a related field.Position Overview:PingWind is actively seeking a seasoned Program Manager to lead the planning, execution, and successful delivery of intricate IT projects tailored for the government sector. This pivotal role requires collaboration with diverse stakeholders, adherence to government compliance standards, and adept management of project resources to fulfill contractual duties. The ideal candidate will boast extensive program management experience, a robust grasp of government contracting procedures, and a technical foundation in IT.Key Responsibilities:Oversee military community support programs with a minimum of seven years of experience.Lead large teams in delivering user-centered digital solutions to various end-users in military or government environments, with at least five years of experience.Develop and manage comprehensive project plans, timelines, and budgets for IT initiatives.Exhibit a thorough understanding of government contracting processes and regulations (e.g., FAR, DFARS).Demonstrate proven experience in managing large-scale, complex IT projects from inception to completion.Employ excellent leadership, communication, and interpersonal skills.Utilize strong analytical and problem-solving capabilities.Ensure timely project delivery within scope and budget.Coordinate internal resources and third parties/vendors for seamless project execution.Act as the primary liaison for government clients and stakeholders.Establish and monitor key performance indicators (KPIs) for project success.Compile and present regular status reports to senior management and government stakeholders.Qualifications:Must possess a favorably adjudicated Tier 3 investigation.Hold Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Desired Qualifications:Master's Degree in a relevant field.About PingWind:PingWind is dedicated to delivering exceptional services to the government sector, ensuring high-quality project outcomes and fostering strong client relationships.

Location: RemoteRequired Clearance: Must possess and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).Certifications: Project Management Institute (PMI) Project Management Professional (PMP) or Program Management Professional (PgMP) certification is required.Required Education: High School Diploma or GED.Required Experience: Over seven (7) years of relevant experience in IT project management.Position Overview: PingWind is on the lookout for a dedicated Technical Project Manager to lead the planning, execution, and successful delivery of intricate IT projects within the government sector. This position requires effective coordination with various stakeholders, adherence to government regulations, and resource management to fulfill project requirements. The ideal candidate will possess extensive program management experience, a solid grasp of government contracting, and a robust technical background in IT.Key Responsibilities:Oversee the entire project life cycle of IT projects, including planning, design, programming, testing, and solution implementation. Identify project requirements and secure necessary resources.Develop comprehensive project plans that outline requirements and major milestones, considering scope, resources, budget, and personnel.Employ Agile methodologies to initiate, plan, execute, monitor, and conclude projects efficiently.Define project scope and timelines, breaking large projects into manageable tasks to enhance team productivity.Demonstrate experience in leadership, management, and execution of large-scale projects similar in nature and complexity to this role.Possess a strong technical insight into Information Technology, Identity and Access Management, and AWS GovCloud systems and services.Exhibit expert knowledge of recent technological advancements in computer science and engineering.Demonstrate exceptional written and verbal communication skills, including experience presenting to senior government officials.Capably interact with key managers and functional experts across internal and external project teams.Show a proven track record of executing and managing projects to ensure high-quality, timely, and budget-compliant completion.

As a Program Manager at Pingwind, you will lead and coordinate various projects to ensure successful execution and delivery. Your role will involve collaborating with cross-functional teams, managing timelines, and overseeing project milestones. You will play a pivotal role in driving strategic initiatives and optimizing project outcomes.

Location: RemoteRequired Clearance: Must possess and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).Certifications: Training and certification in the target ICAM DB product; proficiency in Oracle and DB2 products is preferred.Required Education: High School Diploma or GED.Required Experience: A minimum of ten (10) years of experience in Information Technology support, with at least seven (7) years focusing on IBM, Oracle, and Cloud Base Products.Position Overview:PingWind is in search of a dedicated Senior Technical Lead for Data, responsible for ensuring system stability, integrity, and optimal performance in alignment with approved specifications. This role involves supporting the development of acquisition documentation, conducting milestone reviews, and overseeing key operational/test events. The successful candidate will ensure the ongoing maintenance and optimization of operational systems.Key Responsibilities:• Directing engineering efforts that facilitate the development, modification, and operation of the organization’s information systems. This includes planning, designing, developing, evaluating, testing, and integrating systems infrastructure along with hardware and software implementation.• Managing engineering activities pertinent to the organization’s information systems.• Leading the Systems Engineering team and overseeing all related activities.• Supporting and optimizing all networked software and operating systems.• Organizing and leading the systems engineering team effectively.• Conducting risk assessments and developing strategies for mitigation.• Formulating project costs, schedules, and execution plans.• Establishing and reviewing technical performance metrics.• Coordinating multiple concurrent tasks while adhering to strict deadlines for large-scale, highly available systems integrated with critical business functions.• Demonstrating a comprehensive understanding of the software development lifecycle.• Proficiency in data encryption, storage, and retention methodologies.• Executing complex technical tasks with a deep technical understanding of Information Technology systems and services.• Strong grasp of Identity and Access Management principles and technologies.

We are seeking a detail-oriented and strategic Release Manager to join our dynamic team at Pingwind. In this pivotal role, you will oversee the planning, execution, and deployment of software releases, ensuring they align with our business objectives and meet quality standards. You will collaborate closely with cross-functional teams, including development, QA, and operations, to facilitate seamless release processes.Your leadership and communication skills will be essential in coordinating release schedules, mitigating risks, and implementing best practices. If you are passionate about software delivery and thrive in a fast-paced environment, we want to hear from you!

Join Pingwind as a Senior Technical Program Manager where you will lead cross-functional teams to deliver innovative solutions and drive project success. You will be responsible for managing complex technical programs from inception to completion, ensuring timely delivery while meeting quality standards.The ideal candidate will possess strong leadership abilities, exceptional communication skills, and a passion for technology. You will work closely with stakeholders to define program goals and deliverables, balancing technical requirements with business objectives.

Join pingwind as a Master Scheduler, where you will play a pivotal role in ensuring optimal project timelines and resource allocation. You will collaborate with cross-functional teams to streamline operations, enhance productivity, and meet project milestones. This is an exciting opportunity to contribute your expertise in a dynamic environment.

Join our dynamic team at pingwind as a Scrum Master. In this pivotal role, you will facilitate agile practices across our teams, ensuring the smooth execution of projects and fostering a collaborative environment. You will work closely with product owners, development teams, and stakeholders to drive continuous improvement and deliver high-quality products.

Join Pingwind as a Cybersecurity Analyst and play a crucial role in safeguarding our digital infrastructure. You will be responsible for monitoring, analyzing, and defending against security threats while ensuring compliance with industry standards.This role requires a proactive mindset and the ability to work collaboratively in a fast-paced environment. If you are passionate about cybersecurity and eager to contribute to innovative solutions, we want to hear from you!

Location: Multiple LocationsRequired Clearance: Top SecretCertifications : DoD 8140 certificationsRequired Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.Required Experience: A minimum of 10 years in planning, managing, and directing complex IT projects and operations of similar size and scope.Position Overview:Join PingWind as a Senior Systems Engineer, where you will play a pivotal role in the design, implementation, integration, and maintenance of sophisticated IT systems that drive our organizational goals. This position demands advanced technical proficiency, exceptional problem-solving capabilities, and a talent for leading projects while mentoring junior engineers. You will ensure the reliability, scalability, security, and performance of systems, ensuring alignment with business and mission objectives.Key Responsibilities:- Design, develop, and implement enterprise-level systems, networks, and infrastructure solutions.- Assess system requirements and convert them into practical technical solutions.- Guarantee the scalability, security, and performance of system architectures.- Install, configure, and integrate operating systems, applications, and tools.- Manage system upgrades, migrations, and deployments with minimal disruption.- Automate processes and workflows to enhance efficiency and mitigate risk.- Monitor system performance, availability, and capacity metrics.- Diagnose and resolve complex technical issues across various environments.- Ensure adherence to security standards, policies, and best practices.- Collaborate with cross-functional teams, including software engineers, network engineers, cybersecurity professionals, and project managers.- Offer technical leadership and mentorship to junior engineers and team members.- Spearhead system-related projects from requirements gathering to final delivery.- Create and maintain comprehensive system documentation, diagrams, and runbooks.- Ensure compliance with industry regulations, cybersecurity standards, and internal policies.- Engage in audits, risk assessments, and disaster recovery planning.Essential Qualifications:- DoD 8140 CertificationPreferred Qualifications:- Master’s DegreeAbout PingWind:PingWind is committed to providing exceptional services to the federal government. Our extensive experience spans cybersecurity, IT development, infrastructure, and support, enabling us to deliver innovative solutions that meet the evolving needs of our clients.

Location: Multiple LocationsRequired Clearance: Top SecretCertifications: DoD 8140 certificationsRequired Education: High School/GEDRequired Experience: At least 5 years of professional software development experience.Position Overview:PingWind is on the lookout for a talented and skilled Intermediate Software Developer who will play a pivotal role in designing, developing, testing, and maintaining software applications. This position will be guided by senior developers and technical leads, requiring a firm grasp of programming skills, adherence to software development best practices, and the ability to thrive in both independent and collaborative environments within cross-functional teams. The ideal candidate will build on their foundational experience, taking on increasingly complex projects while progressing towards a senior-level role.Key Responsibilities:• Design, code, test, and debug software applications in accordance with specifications.• Implement new features and enhancements aligned with project requirements.• Ensure applications are efficient, maintainable, and uphold quality standards.• Collaborate closely with senior developers, QA engineers, and project managers to deliver effective software solutions.• Engage in Agile/Scrum ceremonies, contributing to sprint planning, daily stand-ups, and retrospectives.• Work alongside system engineers and DevOps teams on integration tasks.• Develop clean, efficient, and well-documented code.• Participate in peer code reviews to guarantee quality and maintainability.• Contribute to the creation of technical documentation, including design specifications and user manuals.• Exhibit proficiency in one or more programming languages such as Java, C#, Python, or JavaScript/TypeScript.• Possess experience with software frameworks and libraries including .NET, Angular, React, or Spring Boot.• Have knowledge of databases (SQL, NoSQL) and RESTful APIs.• Be familiar with Git and version control systems.• Understand Agile development methodologies.• Basic experience with cloud technologies (AWS, Azure, or Google Cloud) is a plus.Qualifications:• DoD 8140 Certification is mandatory.Preferred Qualifications:• Bachelor's degree in Computer Science, Software Engineering, or a related field.• Proven experience in developing, testing, and deploying software applications.About PingWind:PingWind is dedicated to providing exceptional services to the federal government. With extensive experience in the field, we strive to innovate and excel in our projects, ensuring the highest level of service and commitment to our clients.

Location: Multiple LocationsRequired Clearance: Top SecretCertifications: DoD 8140 certificationsRequired Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.Required Experience: At least 8 years of professional software development experience.Position Overview:PingWind is on the lookout for a talented and seasoned Senior Software Developer. In this pivotal role, you will be instrumental in creating, developing, testing, and maintaining high-caliber software applications. Your advanced programming skills, problem-solving acumen, and collaborative spirit will enable you to work seamlessly with diverse teams. You'll also provide mentorship to junior developers, influence software architecture, and ensure that our solutions are scalable, secure, and meet business or mission objectives.Key Responsibilities:• Design, develop, test, and maintain software applications that meet organizational requirements.• Convert business and technical needs into scalable, efficient software solutions.• Implement secure coding standards and adhere to industry best practices throughout the development lifecycle.• Offer technical leadership, conduct code reviews, and mentor junior and mid-level developers.• Spearhead development initiatives on complex projects, ensuring compliance with coding and quality benchmarks.• Partner with architects and project managers to guide technical direction.• Engage with Agile/Scrum practices, contributing to sprint planning, backlog grooming, and daily stand-ups.• Collaborate with QA, DevOps, and systems engineering teams to deliver robust and maintainable solutions.• Contribute to CI/CD processes and DevOps pipelines.• Integrate software components and third-party applications into existing frameworks.• Enhance application performance, scalability, and maintainability.• Diagnose and rectify complex software defects and performance bottlenecks.• Create and maintain extensive technical documentation, including design specs, API documentation, and user manuals.• Ensure compliance with security protocols, data protection policies, and coding standards.• Assist in audits, testing, and certification processes as needed.

Join the PingWind Team as a Senior Project Manager III!We are on the lookout for a highly skilled Project Manager III to lead our project management efforts in Research & Development. This is an exciting opportunity to work in a dynamic environment where innovation meets excellence.Your Key Responsibilities:• Oversee the project portfolio, ensuring alignment with government requirements and capabilities.• Cultivate and sustain robust customer relationships to drive successful task orders.• Lead project initiatives to ensure timely achievement of objectives.• Act as a certified Project Management Professional (PMP) and guide project teams through transition phases.• Organize resources effectively, including steering committees and work groups.• Develop comprehensive project plans and secure team buy-in for responsibilities and timelines.• Establish communication, issue management, and scope management strategies with team approval.• Assess project risks and formulate appropriate contingency plans.• Define clear project objectives and success metrics.• Generate and disseminate essential project documentation in a timely manner.• Ensure validation and approval of project requirements and designs.• Manage execution and monitoring phases of the project implementation process.• Conduct project closeout phases, including documentation of lessons learned.• Facilitate and support project team meetings and provide regular updates to stakeholders.Why Join Us?PingWind is committed to fostering a collaborative and innovative work environment. We believe in empowering our team members to excel and make a significant impact in their roles. Join us and be part of a forward-thinking organization that values your expertise.

Location: RemoteRequired Clearance: Must possess and uphold a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).Certifications: Must have the Project Management Institute (PMI) Project Management Professional (PMP) certification or the Program Management Professional (PgMP) certification.Required Education: High School Diploma or GED.Required Experience: Minimum of seven (7) years of experience in an Operations Manager role within Information Technology.Position Overview:PingWind is in search of a dedicated Operations Manager who will be responsible for evaluating system performance on a daily basis, ensuring that production applications respond efficiently. This role involves administering, designing, implementing, supporting, and maintaining the organization's Information Technology operations, including applications, network components, and VMware infrastructure. The Operations Manager will oversee performance tuning and monitor server system performance, focusing on uptime, failover protocols, antivirus measures, and anti-spamming efforts.Key Responsibilities:Administer and provide comprehensive support and maintenance for applications, operating systems, and network connectivity.Daily evaluation of system performance to guarantee optimal response times for production applications, while establishing and documenting procedures for data integrity, including system failover and backup/recovery strategies.Acquire, configure, and maintain servers for development, testing, and production environments.Ensure software updates are maintained, design and implement new system architectures, and track server usage and uptime.Plan, implement, administer, and optimize company servers and network infrastructures to enhance the performance of supported business applications.Establish and maintain fault tolerance, and manage user accounts effectively.Set up environments and equipment for public and/or private cloud systems, deploying them in an automated manner and adjusting as necessary.Establish and enforce standards for cloud operations aligned with specifications and parameters.Support a multi-discipline environment across various platforms and capabilities, potentially managing a team or enterprise-level team.Demonstrate strong management, leadership, coordination, and customer interaction skills for the ongoing operation of a large-scale, highly available system integrated with critical business systems.

Location: RemoteRequired Clearance: Must possess and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification required.Education: High School Diploma or GED required.Experience: A minimum of seven (7) years in roles such as Test Manager, Test Lead, User Experience (UX) Manager, or User Experience (UX) Lead in Information Technology.Position Overview:PingWind is on the lookout for a skilled Test Manager who will be responsible for the design and execution of testing projects, leveraging both theoretical knowledge and practical principles related to the systems, components, and products being assessed. This role may involve managing various test events and is focused on full oversight of testing processes.Key Responsibilities:• Organize and administer testing events—environmental, operational, or performance—aligned with organizational protocols.• Conduct testing across diverse domains including software, aeronautical, electrical, mechanical, and industrial systems.• Collaborate with senior team members to provide data and results from test events.• Direct engineering and technical personnel in the design and implementation of tests for system components.• Manage test-control apparatus and equipment, gathering data from test events to compile comprehensive reports.• Supervise team members engaged in test engineering activities.• Oversee test engineering functions including staffing, scheduling, and planning.• Assist in developing engineering schedules and tracking performance against estimates.• Ensure all testing aspects are met prior to releases for large-scale systems integrated with critical business operations.• Maintain a strong technical understanding of testing activities related to Information Technology, Identity and Access Management, and AWS GovCloud systems.• Ensure successful testing outcomes that meet end-user requirements.• Stay updated on advancements in computer science and engineering.

Location: RemoteRequired Clearance: Must possess and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).Certifications: N/ARequired Education: High School Diploma or GEDRequired Experience: Minimum of five (5) years in Information Technology support.Position Overview: PingWind is on the lookout for dedicated Help Desk Technicians to join our remote team. In this role, you will facilitate triage meetings with stakeholders to gather critical information regarding issues faced by users. As the first point of contact for customers, you will handle inquiries related to software and hardware issues, providing solutions and alternatives while ensuring follow-up for resolution.Key Responsibilities:Troubleshoot and analyze user problems, providing technical support for hardware, software, and systems.Diagnose and resolve software and hardware issues.Serve as the primary contact for users facing technical difficulties.Identify if issues are related to hardware, software, or systems.Respond to user inquiries with in-depth knowledge of computer software, hardware, and procedures.Assist customers with product-related questions and technical problems, ensuring a high level of customer satisfaction.Document customer interactions, manage accounts, and organize relevant files.Possess strong problem-solving skills, analytical capabilities, and excellent communication abilities.

Join PingWind as a Change Management Lead, where you will spearhead initiatives that drive transformation and foster organizational agility. Your role will involve collaborating with cross-functional teams to design and implement change strategies that enhance productivity and engagement.