Health Economist at Hinge Health | San Francisco

The OpportunityJoin Hinge Health as a Senior Health Economist and play a pivotal role in transforming musculoskeletal (MSK) care through digital health innovation. Your expertise will be essential in developing an analytical strategy that demonstrates our platform's value to leading health plans and employers across the nation. You will spearhead high-impact ROI analyses, provide mentorship to junior economists, and guide research initiatives that drive product development and market strategies. Your contributions will directly affect millions of individuals' access to healthcare and shape how payers invest in effective digital health solutions.What You'll AchieveWithin the first 3 months:Evaluate Hinge Health's current health economics portfolio and prioritize studies with the potential for significant commercial impact and competitive advantage.Establish yourself as a trusted advisor to the Client Success and Commercial teams, influencing how ROI evidence is presented during sales discussions.Lead your inaugural complex external ROI study, overseeing vendor negotiations, securing study design approvals from both internal and external stakeholders, and presenting findings.Within the first 6 months:Manage multiple health economics workstreams across various product lines (including chronic MSK, surgical interventions, and pelvic health) while balancing analytical rigor with commercial timelines.Deliver polished, defensible analyses directly to external clients, including health plan executives and actuarial teams, to finalize deals and renew contracts.Mentor a junior health economist, establishing best practices for study design, code reviews, and communication with clients.Develop advanced analytics infrastructure, such as automated claims data pipelines within Databricks, to enhance team efficiency.Within your first year:Define Hinge Health's long-term health economics research strategy, setting publication objectives, fostering external partnerships, and innovating methodologies.Lead the publication of impactful research articles in prestigious journals (e.g., JAMA, Health Affairs) to solidify Hinge Health's position as a leader in digital MSK care evidence.Shape product roadmap decisions by identifying economic opportunities and designing studies to explore questions like which member segments yield the highest ROI.

About the OpportunityAs a Senior Data Engineer at Hinge Health, you will take the lead on developing and maintaining the data architecture that drives real-time experiences for our users. You will be responsible for constructing and optimizing data pipelines that aggregate data from numerous upstream services, including Kafka event streams and transactional databases, into a cohesive data platform that supports both real-time APIs and analytical tasks on Databricks. Your contributions will directly support AI-driven coaching assistants and physical therapy applications utilizing real-time member data, including engagement logs and clinical information, to provide tailored recommendations. This role places you at the crossroads of data engineering and artificial intelligence, constructing the dependable, low-latency data infrastructure essential for these systems.You will engage with a cutting-edge tech stack: employing Python, Flink, and PySpark for pipeline development, Kafka for event streaming, Delta Lake for scalable data storage, and Aurora PostgreSQL for operational data management.This role emphasizes high ownership. You will collaborate closely with application engineers, data scientists, and AI teams across the organization to define the data flow from its inception to its consumption. Furthermore, you will assist in establishing standards and practices that empower product teams to manage their own data in a HIPAA-compliant environment. If you are passionate about creating the data infrastructure that underpins AI systems impacting health outcomes, we encourage you to apply.Our technology stack includes: Python, SQL, dbt, Airflow, PostgreSQL, MySQL, REST, Aptible, Docker, Tonic.ai, Terraform, Spark, Kafka, Flink, Fivetran, Databricks, and AWS (S3, Lambda, Kinesis, RDS, Glue).Key ResponsibilitiesDesign and construct the data architecture for AI-enhanced health solutions - You will build and oversee data pipelines that cover both streaming and batch processes, from data ingestion to serving. This includes creating ingestion layers that pull data from Kafka event streams and transactional databases, executing transformations using Flink, Databricks, and dbt, and making informed decisions about the placement and purpose of transformations. You will manage pipelines across the entire stack: from raw ingestion to normalized staging, aggregated analytical models, and the serving layer relied upon by downstream consumers including real-time APIs, BI tools, and AI applications. You will establish data contracts, oversee schema evolution, and ensure the data you deliver is well-documented and reliable for others to utilize.Maintain platform reliability and data integrity - Define and monitor SLAs (Service Level Agreements) to ensure system performance and data quality.

About the RoleJoin us as a Senior Product Design Manager at Hinge Health, where you will lead our HingeSelect pillar, managing a diverse portfolio that encompasses care discovery, visits, accounts, financial systems, and enterprise products. You will set a hands-on design direction for your team, nurture and grow a talented group of designers, and collaborate closely with Product, Engineering, and Commercial leadership to create exceptional experiences that enhance member outcomes and boost business performance. Reporting directly to the Head of Product Design, this role is perfect for a leader with a knack for navigating complex product landscapes and applying systems thinking to integrated journeys, operational workflows, and data-driven experiences.What You’ll AchieveGuide design efforts across a multi-team portfolio featuring both consumer and enterprise product surfaces.Recruit, mentor, and cultivate a high-performing team of product designers, promoting a culture of creativity and collaboration.Establish a clear design vision while ensuring consistency, quality, and scalability across the organization.Partner with Product, Engineering, and Commercial teams to deliver innovative, user-focused solutions that enhance member engagement and outcomes.Oversee comprehensive experiences spanning discovery, scheduling, visits, accounts, financial systems, and enterprise workflows.Create robust design operating mechanisms, including critique sessions, planning, and quality reviews.Elevate the impact of design through customer insights, strong systems thinking, and disciplined execution.

The RoleBecome a key player in the evolution of healthcare with Hinge Health, a pioneer in crafting a patient-focused digital clinic that enhances clinical outcomes while yielding substantial financial benefits. As a seasoned Data Scientist in the ROI Identification & Measurement Pod, you will be instrumental in shaping our value proposition. Your role will extend beyond mere data analysis; you will design automated systems and predictive models that highlight our economic impact for major employers and health plans globally. If you are enthusiastic about leveraging causal inference and extensive datasets to influence company-wide strategies, this is your chance to create the

Role Overview Hinge Health is hiring a Senior Data Scientist in San Francisco. This role focuses on developing and applying machine learning and data analysis techniques to improve digital healthcare solutions, particularly in musculoskeletal care. What You Will Do Apply advanced machine learning methods and data analysis to healthcare challenges Collaborate with a skilled team to strengthen data capabilities Support projects that align with Hinge Health’s mission to transform musculoskeletal care Location This position is based at Hinge Health’s San Francisco headquarters.

1. About the RoleJoin Hinge Health as a dedicated Payroll Lead within our Finance team. This pivotal position allows you to independently manage comprehensive payroll operations across the US and international locations, while spearheading process enhancements and ensuring the highest standards of compliance. Reporting directly to the Sr. Manager of Equity & Payroll, you will act as a subject matter expert, collaborating with cross-functional teams such as People, Benefits, HR Technology, Equity, Tax, and Accounting. Your leadership will be vital in mentoring team members and ensuring that critical payroll reporting deadlines are met with precision.2. What You'll AccomplishKey ResponsibilitiesOversee and execute semi-monthly and bi-weekly payrolls in Workday for over 1500 employees across various entities in the US and Canada with minimal supervision.Lead intricate payroll projects, including system upgrades, process optimization, and integration of new payroll systems.Calculate and prepare off-cycle payrolls, proactively identifying potential issues before they affect employees.Drive process improvements by identifying inefficiencies within payroll workflows and implementing scalable solutions.Conduct audits for new hires and manage termination processes; oversee payroll variance reconciliations and relevant documentation.Manage and optimize 401(k) contributions in Empower, ensuring accuracy and identifying automation opportunities.Act as the primary resource for resolving complex payroll processing exceptions and escalations.Lead payroll-related employee communications, addressing concerns and providing clear guidance.Collaborate strategically with HR operations, accounting, equity, and HR Tech teams to align policies and drive cross-functional initiatives.Manage the processing of garnishments, levies, withholding tax notices, child support, and unemployment insurance questionnaires.Ensure accuracy in auditing tax codes and setups between Workday and ADP, independently resolving discrepancies.Oversee state registration strategies, including new registrations as entities expand or renewals as registrations expire.Lead quarterly tax audits and year-end W-2 reporting, ensuring compliance and accuracy.

About the RoleHinge Health is on the lookout for a talented Mechanical Engineer II to join our dynamic Hardware Engineering team. In this pivotal role, you will contribute significantly to the design and development of our next-generation hardware products. As a mid-level engineer, you will tackle a range of projects, focusing on mechanical designs for advanced medical devices that are highly integrated. You will collaborate across various teams, including electrical, mechanical, and manufacturing, to successfully transition products from concept to production.The ideal candidate is passionate about addressing real-world challenges through hardware innovation—your efforts will directly enhance the lives of millions of our members by alleviating pain and improving their well-being. By joining our Hardware group within the broader R&D organization, you will be part of a highly skilled, motivated, and compact team where your ideas and contributions are valued.What You'll AchieveCreate intricate device assemblies and manufacturing fixtures using 3D CAD, integrating components like PCBAs, batteries, and connectors.Rapidly prototype and test using various technologies (3D printing, machining, etc.)Engage in all phases of product development, from exploration and prototyping to detailed design, testing, and scaling for mass production.Work closely with electrical, firmware, and senior mechanical engineers on system architecture and integration.Maintain design quality and adhere to medical device regulatory standards through clear documentation and thorough testing.Assist manufacturing and sustaining engineering by optimizing designs for cost reduction and enhanced manufacturability, supporting process or test development, and aiding in failure analysis.Hinge Health Hybrid ModelWe believe in the advantages of both remote and in-office work, and we aim to harness the best of both worlds. Employees in hybrid roles are expected to work in the office three days a week for a full eight-hour business day. Our San Francisco office features a dog-friendly work environment.

Join Our Team! Be part of HingeSelect, an innovative internal startup at Hinge Health, dedicated to revolutionizing access to orthopedic care for our members. As the technical cornerstone of our initiative, you will play a pivotal role in connecting members with virtual orthopedic specialists and a top-tier network of in-person providers. This is an exceptional chance to thrive in a dynamic 0-to-1 environment, utilizing the resources of a leading market player to tackle intricate challenges in musculoskeletal (MSK) care delivery.Your ImpactFirst 3 Months: Immerse yourself in our tech stack (Golang, TypeScript, React Native) to deliver critical features for our Specialist Visits product. You'll set foundational engineering standards for this new venture and cultivate trust with cross-functional teams in Product and Design.First 6 Months: Spearhead complex, cross-team projects that unlock new product functionalities while guiding the team through uncertainty to create sustainable solutions. You'll mentor senior engineers, elevate the technical standards, and ensure our clinical journeys are user-friendly and of the highest quality.First Year: Lead the architectural vision for our ambitious 2026 scaling plans, designing robust services capable of supporting 100x growth. You'll influence the long-term technical strategy, balancing immediate deliverables with the reliability and maintainability essential for large-scale expansion.Who You AreA Strategic Architect: You excel at crafting technical strategies for ambiguous problem spaces, designing scalable systems and APIs (REST or gRPC) that accommodate exponential growth and future product demands.A Force Multiplier: Your success is defined by your team's achievements. Through mentorship, design insight, and constructive feedback, you enable fellow engineers to work more efficiently and autonomously.A Lifelong Learner: You embrace AI thoughtfully to enhance workflows and improve team effectiveness. Your passion for our mission drives you to constantly explore innovative ways to leverage technology to assist individuals in overcoming chronic pain.

About the RoleAt Hinge Health, we are revolutionizing digital health with our focus on evidence-based solutions designed to alleviate musculoskeletal (MSK) pain. By integrating personalized exercise therapy and virtual care, we empower individuals to effectively manage and significantly reduce chronic pain, enhancing their quality of life while minimizing healthcare expenditures. Our partnerships with employers and health plans enable us to deliver these impactful solutions broadly, enhancing organizational health and productivity.With the recent introduction of HingeSelect, we are advancing our mission by merging digital and in-person care, leading to improved outcomes and an enriched member experience. We are also enhancing our approach to member data management, prioritizing security, observability, and traceability.We seek a dedicated Backend Software Engineer who is enthusiastic about crafting outstanding user experiences through Golang and gRPC-based microservices. As part of the Accounts team, you will play a vital role in developing and refining systems that have a significant impact across the entire organization. A robust and scalable Accounts system is crucial for ensuring stability and fostering the growth of our membership base. You will collaborate closely with product managers, designers, and fellow backend engineers to create scalable, high-performance, and accessible applications.This position offers a unique chance to contribute to a high-impact product in its formative stages. You will be instrumental in establishing the technical foundations that guarantee a seamless and enjoyable experience for our users. The ideal candidate excels in cross-functional collaboration, navigates ambiguity with ease, and is deeply committed to product quality and user experience.At Hinge Health, backend engineers drive their team’s success by architecting and implementing comprehensive solutions, creating well-tested, high-performance APIs and data models. Additionally, you will be responsible for profiling systems to proactively address scaling challenges and maintaining high standards through thoughtful and constructive code reviews.We embrace a continuous deployment DevOps culture and take great pride in supporting our code in production. Our production systems are built with Golang, gRPC, AWS, Postgres, Redis, and Temporal. Our workflow follows a trunk-based CI/CD approach, and we uphold the highest security and compliance standards within the healthcare sector, including HIPAA, HITRUST, SOC 2, and CCPA.

About the RoleAs a Product Manager on Hinge Health’s Intelligent Care team, you will take charge of the complete member experience with our hybrid care assistant powered by LLM technology. Your mission will be to enhance the accessibility and quality of musculoskeletal (MSK) care for our members, ensuring they receive timely and effective support. You will be responsible for the product strategy, safety, and performance of the conversational interactions, ensuring that the assistant provides clinically sound guidance and escalates to our Care Team when necessary.This role requires collaboration with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow Product Managers. We also provide complimentary breakfast and lunch for onsite team members. Your contributions will directly influence member satisfaction, enhance engagement and retention, reduce the workload on our care team, and support our overarching strategy for intelligent and scalable care delivery.What You’ll AccomplishEstablish clear benchmarks and evaluation frameworks for engagement, conversational success rates, and workload reduction for the care team.Implement significant improvements to the care assistant that positively impact key performance indicators (KPIs), including new use cases and enhanced conversation flows.Increase member engagement through the personalized delivery of timely, high-quality guidance.Reduce the workload on the Care Team by increasing the proportion of member needs met effectively through hybrid automation.Enhance conversational performance through ongoing iteration on prompts, workflows, escalation logic, and quality metrics.Collaborate with PMs and cross-functional teams to extend the assistant's capabilities into additional product areas, broadening our impact on member needs.Hinge Health Hybrid ModelWe value the benefits of both remote and in-person work, and aim to leverage the strengths of each. Employees in hybrid roles are expected to be in the office three days a week for a full eight-hour business day. Our San Francisco office features a dog-friendly workplace policy.

About the RoleHinge Health is on the lookout for a talented Electrical Engineer to become a vital member of our Hardware Engineering team. This is an exciting opportunity to contribute to the design and development of our cutting-edge hardware products that are revolutionizing healthcare.In this junior-to-mid-level position, you will engage in a variety of projects, taking charge of board-level designs for highly integrated medical devices, guiding them through the entire process from schematic creation to layout and assembly. Collaboration is key; you will partner with firmware, mechanical, and manufacturing teams to transform concepts into market-ready products.We are seeking an enthusiastic candidate who is passionate about harnessing hardware solutions to tackle real-world problems. Your contributions will directly influence the quality of life for our millions of members. As a part of our dedicated Hardware group within the broader R&D organization, you will join a small, motivated team where your ideas and input are truly valued.

The OpportunityBecome a vital part of a transformative team dedicated to redefining chronic pain treatment by targeting its fundamental source: the brain. Hinge Health is broadening its horizons beyond traditional physical therapy to create a holistic Brain Health ecosystem. In this pivotal role, you will spearhead the architecture and development of agentic AI systems designed to provide personalized pain reprocessing therapy and mindfulness practices. You will act as a bridge between clinical science and software engineering, crafting the technology that empowers millions of members to retrain their nervous systems in processing pain.Your ImpactArchitect Innovative AI Therapies: Develop and enhance agentic AI systems that facilitate multi-session conversational therapy while ensuring contextual continuity, emotional intelligence, and adherence to clinical standards.Create an Integrated Education Platform: Construct a centralized service that offers tailored pain science education and mindset strategies, customizing content to align with each member’s therapeutic objectives.Shape Technical Strategy: Collaborate with product and clinical leadership to define the long-term technical vision for Brain Health, strategically balancing immediate deliverables with the need for scalable, resilient infrastructure.Establish MLOps Standards: Develop best practices for model evaluation, effectiveness tracking, and safety measures, tailored to the unique requirements of mental health AI.Lead & Mentor: Serve as a technical guide for the team, mentoring fellow engineers, fostering a culture of technical excellence, and promoting collaboration among data science, clinical, and platform teams.About YouA Visionary Builder: Beyond just coding, you design systems that scale. You possess a profound understanding of distributed systems, adeptly navigating the complexities of developing AI-driven products in a highly regulated healthcare setting.A Continuous Learner: You are at the forefront of AI and software engineering, continually assessing emerging technologies to enhance performance and refine the platform.A Collaborative Leader: You excel in multidisciplinary environments, effectively translating intricate technical concepts for clinical and product stakeholders to guarantee clinically sound and technically robust solutions.A Dedicated Owner: You take pride in every facet of your work, from architecture through to production support, embodying a DevOps culture to ensure seamless operations.

About the Role Hinge Health is expanding from digital physical therapy to a broader approach in musculoskeletal care through the HingeSelect program. This platform gives members access to in-person visits, specialist referrals, and personalized care pathways. As HingeSelect grows, the team seeks a Staff Product Data Scientist to create a measurement and experimentation framework that connects product work to real business growth. This is a foundational 0-to-1 position as the first dedicated data scientist for HingeSelect's discovery and visitation experience. The role works closely with Product and Engineering to uncover conversion barriers, set up causal guardrails to protect existing programs, and ensure instrumentation delivers clear links between product features and outcomes. There will also be a focus on analyzing how provider capacity meets member demand to improve supply-demand balance across the care network. The right candidate brings strong technical skills, experience with AI-assisted development, and the ability to build data architecture from scratch. Comfort with writing production-ready code using AI tools, designing experiments for causal inference, and structuring ambiguous business questions into analytical frameworks is important. This expertise will help the team avoid superficial analytics, measure strategic risks, and keep engineering efforts aligned with outcomes. The current stack includes Python, SQL, dbt, Mode, Databricks, Airflow, Statsig, and AWS. What You'll Achieve Build measurement and experimentation infrastructure for HingeSelect, from instrumentation design to causal analysis and metric reporting. Pinpoint and address conversion issues across the HingeSelect funnel, including discovery, selection, scheduling, and visit completion. Work with Product to prioritize changes with the biggest impact. Design and run experiments with causal guardrails to measure HingeSelect’s incremental value while protecting engagement in digital physical therapy programs. Model supply-demand dynamics by analyzing provider capacity, geographic coverage, and member demand to inform network strategy and capacity planning. Define the data architecture for HingeSelect, including event taxonomy, data models, and metric definitions that support reliable analysis and AI agent use. Create and maintain dashboards and self-service tools that give Product, Engineering, and leadership real-time visibility into funnel performance and key metrics.

Join Our MissionAt Hinge Health, we are dedicated to expanding access to our innovative digital health solutions by 2026. As the Demand Generation Manager, you will play a critical role in designing and executing comprehensive multi-channel marketing campaigns that drive our B2B sales pipeline. Your work will connect employers, health plans, and partners to transformative care for millions suffering from musculoskeletal pain.Hybrid Work EnvironmentWe embrace a hybrid work model, allowing our team to enjoy the benefits of both remote and in-office work. In this role, you will be expected to work from our San Francisco office three days a week, for a full eight-hour workday. Our office is also pet-friendly!Your Impact in the First YearFirst 3 Months:Conduct in-depth analysis of current paid advertising initiatives (LinkedIn, Google Ads, etc.) to identify immediate improvements in lead quality and cost efficiency.Utilize AI-driven tools to enhance campaign production and refine targeting strategies.Lead at least one significant campaign from conception to execution, testing various messaging strategies and channel combinations.First 6 Months:Initiate targeted account-based marketing (ABM) campaigns in collaboration with the Commercial Marketing team, focusing on engagement with key accounts.Enhance paid channel performance by implementing improved tracking and creating dashboards in Google Analytics to assess ROI.Establish a rigorous testing framework for continuous optimization, aiming to increase conversion rates by at least 15% through A/B testing.First Year:Take full ownership of demand generation strategies for key segments, ensuring measurable pipeline growth aligned with business objectives.

About This RoleHinge Health is on the lookout for a dynamic Commercial Creative Director to spearhead our creative vision for enterprise initiatives. In this crucial position, you will be the catalyst for how our brand connects with top-tier employers globally. You will navigate the intersection of innovative clinical solutions and genuine human interaction, collaborating with Commercial, Product Marketing, and Sales teams to translate business objectives into impactful integrated campaigns, tailored Account-Based Marketing (ABM) experiences, and engaging brand activations. Your leadership will guide a talented, multidisciplinary team to produce visually striking and commercially viable work, making this a remarkable opportunity to blend creative storytelling with strategic business acumen to redefine the landscape of digital healthcare.Your Key AchievementsStrategic Creative LeadershipCreative Visionary: Develop and execute the creative strategy for all commercial and B2B marketing efforts, ensuring alignment with Hinge Health’s brand ethos and strategic goals.Value Communication: Simplify complex clinical and technical value propositions into relatable, human-centered narratives that appeal to employers, consultants, and benefits leaders.Strategic Collaboration: Build a trusted, strategic relationship with Commercial, Product Marketing, and Sales leaders, translating business needs into high-impact creative concepts for go-to-market launches and market growth.Team Mentorship: Inspire and guide a high-performing team of designers and writers, nurturing a culture of collaboration, innovation, and storytelling excellence.Campaign Development & ExecutionIntegrated Campaigns: Design and implement multi-channel campaigns (web, digital, social, OOH) that amplify brand presence and drive demand generation.Sales Enablement & ABM: Lead the production of valuable sales materials (presentations, ebooks, videos) and tailored ABM experiences that empower the Enterprise team to engage and convert key prospects.Event Experience: Oversee the comprehensive creative development for commercial events and activations, harmonizing creative content and multimedia to ensure a seamless and captivating attendee experience from promotion through on-site execution.Performance Enhancement: Collaborate with the analytics team to assess campaign effectiveness and optimize performance continuously.

The OpportunityBecome a vital part of a pioneering team that is redefining the treatment of chronic pain by addressing the accompanying mental health challenges. As the Senior Engineering Manager for Brain Health, you will spearhead the creation of advanced AI systems that facilitate pain reprocessing therapy and mindfulness interventions. You will lead a diverse team dedicated to crafting enhanced treatment experiences rooted in the latest scientific research, aiding members in retraining their brain and nervous system's response to pain.In this impactful position, you will collaborate closely with senior leadership, product management, and clinical teams to design a cohesive educational platform and conversational therapy bots that exhibit genuine emotional intelligence. Your role will be pivotal in aligning technological advancements with therapeutic best practices, ensuring our solutions effectively complement physical therapy and tackle the underlying causes of persistent pain.What You'll AchieveDevelop next-generation therapeutic AI agents that provide tailored pain reprocessing and mindfulness interventions, ensuring clinical effectiveness while delivering engaging and empathetic user experiences.Design and scale a unified educational platform that intelligently curates pain science content, tracks learning progress, and personalizes pathways to enhance member confidence in movement.Formulate the technical strategy for brain health initiatives, ensuring alignment between technological capabilities and therapeutic best practices in collaboration with product and clinical stakeholders.Construct robust AI architectures for conversational therapy bots that maintain context across multiple sessions and adjust therapeutic approaches based on member progress.Implement MLOps practices tailored for mental health AI, including model monitoring for therapeutic effectiveness, safety protocols, and compliance with healthcare regulations.Foster innovation in NLP and affective computing to strengthen the therapeutic connection between AI agents and members.Build collaborative partnerships with content creators, clinical psychologists, and data scientists to develop a holistic brain health ecosystem.Who You AreA Strategic Technical Leader: You possess a proven history of managing high-achieving engineering teams and can adeptly navigate the complexities of developing innovative AI applications within a regulated healthcare environment.

About the Role Hinge Health aims to improve the lives of over 1.7 billion people affected by musculoskeletal pain. The company’s TrueMotion computer vision technology turns mobile devices into motion-tracking tools, delivering real-time feedback and personalized guidance for exercise therapy. The CV User Experience team designs features that help users monitor movement, track recovery, and receive effective coaching. What You’ll Do Serve as a technical leader for the CV User Experience team Architect systems that span mobile and backend platforms Tackle complex scaling challenges as the product grows Set and uphold high engineering standards across the team Who We’re Looking For This position calls for a Senior Staff Software Engineer with a strong background in building high-quality software. A passion for improving health outcomes and experience leading technical direction are both important for this role. Location This role is based at Hinge Health’s San Francisco headquarters.

Exciting OpportunityJoin Hinge Health in a pivotal role where you will shape how we engage with our members. As a Senior Engineering Manager, you will not merely oversee a team; you will architect the 'nervous system' of our member interactions. Transitioning from standard notifications to crafting 'delightful interactions', you will harness proprietary data and predictive analytics to ensure members receive the right message at the right moment through the most effective channels. Your leadership will drive the technical strategy for a multidisciplinary communications engine that empowers millions of nudges, emails, and in-app messages, directly enhancing member engagement and health outcomes.Your Key AchievementsFirst 3 Months: Immerse yourself in our current communications infrastructure while building rapport with your hybrid team across San Francisco, Montreal, and Bangalore. Conduct a thorough audit of our notification systems and implement your initial optimizations to boost deliverability and reduce latency.First 6 Months: Collaborate with Machine Learning Scientists to roll out the initial version of 'context-aware' nudges, integrating predictive models to identify the ideal communication channel (SMS, Email, or Push) for each member. Establish a solid CI/CD and monitoring framework for our ML-driven operations.First Year: Design and expand the next-generation Unified Communications Platform capable of supporting conversational AI and LLM-driven interactions. Take ownership of the long-term technical roadmap, evolving Proactive Communications from a simple delivery tool into a strategic engagement platform that scales to millions of daily active users.Your ProfileA Visionary Builder: You expertly balance overarching architectural vision with hands-on technical guidance. You are adept at reviewing Pull Requests (~15% of your time) while simultaneously strategic planning for the next 12 months.A Connector of Disciplines: You fluently navigate both Software Engineering and Machine Learning domains, fostering collaboration between engineers constructing robust distributed systems and data scientists exploring probabilistic models.Empathetic Leader: Aware that every notification represents a connection with a member in need, you prioritize creating 'delightful' experiences over mere alerts and leverage data to ensure our outreach is compassionate, timely, and impactful.A Global Mentor: Thriving in a hybrid work environment, you effectively guide and coordinate teams across various time zones (SF, Montreal, Bangalore) to successfully execute a unified vision.

The Opportunity:Become a pivotal part of a transformative team dedicated to revolutionizing access to musculoskeletal (MSK) care. In this key leadership role, you will manage the 'Human Engine' within our Support Operations as we transition our operations into specialized Digital and Service Delivery functions. Your primary responsibility will be to enhance the Service Delivery mandate by fostering empathy, resolving complex issues, and achieving operational excellence within our human support teams. This role is not merely about maintaining existing processes; we are seeking a proactive Builder and Fixer. You will lead a high-performing team, working to establish operational rigor by improving feedback loops with Quality Assurance (QA) and Learning & Development (L&D), shifting our culture towards data-driven decision-making, and nurturing the next generation of leadership. As the architect of a scalable support organization, you will ensure that our rapid growth does not compromise the human touch that is central to our member experience.Your Goals:Initial 3 Months: Perform a comprehensive assessment of the current state across Member Support, Tech Support, and Internal Tools, building trust with your direct reports (level 1 and 2 managers) and establishing ownership of the 'Human Workforce.'First 6 Months: Revamp the feedback mechanisms between Service Delivery and our supporting partners (QA, L&D, and Digital Enablement), ensuring that actionable data is utilized to enhance quality and customer satisfaction (CSAT) improvements rather than merely reporting them.Within Your First Year:Successfully mentor your more seasoned managers toward 'Manager of Managers' readiness, transitioning them from day-to-day operational firefighting to strategic operational leadership.Drive operational intelligence by transitioning the team's operating rhythm from reactive ticket management to proactive, AI/data-backed decision-making, significantly enhancing operational efficiency and overall member experience.Guide newer managers beyond task management into genuine performance coaching, equipping our support specialists for a future where they tackle high-complexity, high-empathy interactions that AI cannot resolve.Who You Are:A true 'Builder/Fixer': You excel in environments where the playbook is being rewritten. You do not just execute existing processes; you identify inefficiencies and decisively rectify them. You thrive on fostering a culture of continuous improvement and operational excellence.