Head of Risk at loveholidays | London

Why Join the Technology Team at loveholidays?At loveholidays, we are united in our quest to revolutionize travel. Our goal is to provide customers with unmatched choices, effortless planning, and exceptional value for their next holiday. Our passionate team acts as personal holiday advisors, ensuring every getaway is seamless and enjoyable.Our technology framework is at the heart of our ambition to lead the global packaged holiday market. We are committed to driving innovation and ensuring technical excellence to safeguard our future. Our systems handle a vast number of holiday offers daily, deploying over a thousand times each month and managing thousands of requests every second. Here, you will have the opportunity to accelerate your professional development by tackling complex challenges and expanding your expertise.Join us as we shape the future and take ownership of your success while working towards shared objectives. We actively engage in discussions about technology and adhere to our core technology principles that have guided our growth. With ambitious plans for expansion across Europe, we are on the lookout for the brightest minds and the latest technologies to help us succeed.About Our Team:Our dedicated technical team currently consists of five members, including the Senior Business IT Manager, two Senior System Administrators, and a System Administrator. As the third Senior System Administrator, you will play a pivotal role in providing support to our 400 staff at our Hammersmith headquarters, while also offering assistance to our Dusseldorf office and our two outsourced call centers in India and South Africa.Your Impact:In the role of Senior System Administrator, reporting to the Senior Business IT Manager, you will oversee the strategic and operational support essential for the seamless functioning of our IT systems across all regions. You will serve as a critical escalation point for both internal teams and external partners.Your Daily Responsibilities:Administer and support a large, multi-platform environment including Google Workspace and more.

Join our dynamic team at loveholidays as a Senior CRM Executive, where you will play a pivotal role in enhancing our customer relationship management strategies. You will be responsible for developing and executing innovative CRM campaigns that drive customer engagement and retention. Your expertise will be critical in analyzing customer data to deliver personalized experiences, ensuring that our clients enjoy the best possible service.

Why join loveholidays?At loveholidays, we are committed to pioneering new ways to travel. Our mission is to make the world accessible to everyone by providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our team serves as dedicated holiday experts, guiding our customers to find the smartest ways to escape.We leverage advanced technology to drive innovative solutions that broaden horizons for all. In our Commercial and Support teams, you’ll discover opportunities to accelerate your professional growth through continuous learning and self-direction. You’ll have the chance to shape our future by leading projects and influencing our business strategy to achieve collective objectives, all within a dynamic international community of engaged and passionate colleagues.Your impact:As the PPC Manager reporting to the Head of PPC, you will spearhead our PPC strategy in emerging markets. This role is crucial for positioning loveholidays as a worldwide brand, enhancing customer engagement and driving revenue through tailored, localized paid search strategies.Your daily responsibilities:Manage and optimize international PPC campaigns across multiple search engines and marketplaces.Formulate effective PPC strategies to enhance ROI, attract traffic, and boost customer acquisition.Analyze performance metrics to forecast trends and budget PPC expenditures.Collaborate closely with marketing and other departments to align PPC initiatives with ongoing promotions and strategic growth plans.Stay informed about PPC and SEM trends to ensure loveholidays remains a leader in the sector.Drive substantial growth in market share and brand awareness through adept management of PPC initiatives and upper-funnel strategies.Your expertise:Proficient experience with PPC technologies and tools, especially Google Ads, Microsoft Advertising, and feed-based campaigns.Strong SQL skills with the capability to analyze complex datasets and derive actionable insights.In-depth understanding of the customer journey and the ability to leverage this insight for campaign optimization.Expertise in keyword research, audience segmentation, and bidding strategies.Exceptional analytical skills to measure and improve campaign performance.

Why Join the Technology Team at loveholidays?At loveholidays, we strive to innovate and lead the way in making travel accessible to all. Our mission is to provide customers with endless choices, unmatched convenience, and exceptional value for their vacations. Our technology team is the driving force behind our position as a personal holiday advisor, ensuring a smart and effortless getaway experience.Our technology is integral to our vision of becoming the global leader in packaged holidays. We are committed to pioneering cutting-edge innovations and achieving technical excellence that secures our future. Our systems manage trillions of holiday offers daily, enabling thousands of requests per second. Here, you can enhance your career by tackling complex challenges and expanding your expertise.Join us to make a meaningful impact in this exciting new chapter where you can take ownership of your success while contributing to our collective goals. We actively engage in discussions about technology and uphold key technology principles that have shaped our journey so far. As we expand our reach across Europe, we are seeking the brightest minds and the best technology to achieve our ambitious goals.The Impact You Will Make:Reporting directly to the Head of Analytics, the Principal Data Analyst will lead a high-performing team dedicated to delivering analytical solutions that address strategic questions, assess performance, and inform daily decision-making.Your Daily Responsibilities:Oversee a team of two analysts collaborating across various stakeholder groups, including operations, commercial, and platform.Serve as the primary analytics partner for the Supply domain, which is the commercial and technical engine that crafts the ideal holiday experience for our customers.Enhance the analytical influence on our strategic and tactical decisions, utilizing data to gain insights on performance optimization for both suppliers and customers.Establish benchmark standards for high-quality visualizations and reports using Looker and Looker Studio.Collaborate with stakeholders to develop measurement frameworks that reveal how our systems deliver value and identify opportunities for improvement.

Why choose loveholidays?At loveholidays, we are committed to revolutionizing the travel experience. Our mission is to make the world accessible to everyone by providing our customers with unparalleled options, seamless booking, and extraordinary value for their next vacation. Our dedicated team serves as personal holiday experts, guiding travelers to their ideal getaway.We leverage innovative technology to spearhead groundbreaking advancements in the travel industry. Within our Commercial and Support teams, you will find a dynamic environment where you can fast-track your professional development by actively pursuing learning opportunities and shaping your career path. You will have the chance to make a significant impact by leading projects and influencing our business strategy to achieve collective objectives, all while being part of our diverse international community of enthusiastic and collaborative professionals.Your Contributions:As a Revenue Protection Analyst, reporting to the Finance Operations Manager, you will be responsible for conducting data analyses that pinpoint operational inefficiencies and streamline workflow processes. You will gain insights into how data integration enhances operational efficiency in our daily activities.Daily Responsibilities:Utilize data analytics tools, including our booking system, to identify trends, evaluate performance, and assess the success of transformation initiatives.Collaborate with the broader Finance Operations team to identify areas for improvement within daily processes.Conduct data-driven diagnostics of operational performance to uncover inefficiencies and bottlenecks in workflows.Employ AI-enabled process management tools and other technologies to enhance transparency, discover new opportunities, and measure outcomes.Play an integral role in developing our Operational Excellence strategies, methodologies, and tools.Engage with cross-functional teams to gather insights and identify potential solutions to process challenges.Utilize stakeholder groups to escalate and manage risks and issues during project delivery.Work collaboratively to meet delivery timelines and foster trust through clear and professional communication.Provide informed recommendations based on comprehensive data insights.Adopt a naturally collaborative approach to your work, demonstrating confidence even in challenging stakeholder scenarios.

Why choose loveholidays?At loveholidays, we are pioneers in the travel industry, dedicated to making holiday experiences accessible to everyone. Our mission is to provide our customers with boundless choices, exceptional convenience, and unbeatable value for their next vacation. Our passionate team serves as our customers' personal holiday specialists, ensuring a smart and effortless escape.Utilizing innovative technology, we are committed to driving forward-thinking advancements that open up the world for all. Within our Commercial and Support teams, you'll find a space to foster your development by actively engaging in learning opportunities and shaping your own career path. By taking ownership of projects and influencing the business strategy, you will play a significant role in contributing to our collective success within our vibrant international community of enthusiastic teams.Your Role and ImpactAs the Head of Marketplace for Land-based products, you will be pivotal in defining the future of our Accommodation and Transfer offerings. You will spearhead the creation and execution of a bold, customer-focused vision that enhances our market share, boosts customer satisfaction, and increases overall profitability. Your role will involve coordinating and implementing changes that prioritize both the customer and supplier experience across their entire journey, collaborating with our Commercial and Technology teams to achieve our objectives. Additionally, you will act as the principal commercial stakeholder for our Search platform team, partnering closely to develop a strategic tech roadmap that supports our growth and fulfills our customer vision in all markets.Your Daily Responsibilities:Develop and take ownership of the strategy to expand our accommodation vertical as part of our dynamic package offerings at both the company and destination level.Lead our Land Marketplace team, ensuring the successful execution of our customer vision for Land Products.Collaborate with the Land Supply team to drive growth for the Land P&L, addressing issues such as range gaps, cost competitiveness, hotel investments, and quality improvements with a holistic approach.Serve as the primary business stakeholder for our search platform team, establishing the commercial framework for their priorities and engaging in customer, market, and product exploration to maintain our competitive edge.

Role Overview loveholidays is hiring a Design System Engineer for a 12-month fixed-term contract based in London. This position focuses on building, maintaining, and improving the company’s design system to support a consistent user experience across platforms. What You Will Do Work closely with teams from different disciplines to support the design system’s development and upkeep Apply design principles and front-end expertise to enhance product interfaces Help shape the evolution of loveholidays’ digital products through thoughtful system improvements Location London Contract Details 12-month fixed-term contract

Join Us in Advancing European Hypersonic Technology At Hypersonica, we are at the forefront of revolutionizing defense technology in Europe. Our mission is to provide unparalleled speed, resilience, and technological independence, setting new benchmarks in the industry. As part of our elite, compact team, you'll tackle significant challenges and deliver solutions rapidly. In the role of IT Systems Administrator, you will not find yourself in a conventional position. Instead, you'll enter a talent-rich atmosphere where every team member has the opportunity to influence the company's trajectory. We believe in recruiting a select group of extraordinary individuals with extensive technical expertise, sound judgment, and the ability to work independently. We prioritize talent over rigid job descriptions. While this position addresses a critical business requirement, its evolution will be determined by your unique skills and contributions. If you have the knack for achieving what others deem impossible or possess a distinctive skill set that defies traditional roles, we want to connect with you. Your efforts here will play a direct role in fostering Europe’s technological self-sufficiency.

Why join loveholidays?At loveholidays, we believe in collective innovation. Our mission is to make travel accessible to everyone, providing our customers with endless choices, unparalleled convenience, and exceptional value for their next adventure. Our dedicated team serves as our customers' personal holiday advisors, offering the smartest way to plan their getaways.We leverage cutting-edge technology to drive transformative innovation and broaden access to travel. In our Commercial and Support teams, you will find opportunities to accelerate your professional development by actively pursuing learning experiences and defining your career trajectory. You will shape our future by taking ownership of projects and influencing business strategies to achieve common objectives within our vibrant international community of enthusiastic and collaborative teams.Team Overview:The Revenue Management team is focused on optimizing final margins and fostering sustainable growth by strategically managing crucial commercial factors such as pricing, payment options, and cancellation policies.Your Contributions:Reporting to the Head of Pricing & Revenue Management, you will craft and execute data-driven strategies that balance growth and profitability across an extensive array of package combinations. You will also aid in developing scalable revenue management capabilities to ensure long-term commercial success. Daily Responsibilities:Extract actionable insights from internal performance trends across key metrics (such as Margin Per Transaction, Conversion Rate, and Trading Margin), identifying root causes.Analyze competitor offerings and market trends to enhance our competitive position in terms of pricing, payment structures, and cancellation policies.Identify and quantify new opportunities for sustainable top-line growth and margin enhancement.Design and implement sophisticated experiments to optimize revenue management strategies.Collaborate with other commercial teams to recognize and leverage broader trading opportunities, including merchandising.Work alongside Product, Engineering, and Data Science teams to design and develop top-tier, flexible pricing and packaging systems.Effectively communicate performance updates and strategic insights to senior stakeholders.

Why join loveholidays?At loveholidays, we believe in collective innovation. Our mission is to make travel accessible to everyone, allowing our customers to enjoy unlimited options, unparalleled convenience, and exceptional value for their next holiday. Our dedicated team acts as personal holiday advisors, providing the smartest ways to plan getaways.We leverage advanced technology to foster state-of-the-art innovation and broaden travel opportunities. Within our Commercial and Support teams, you'll find a dynamic environment to accelerate your professional development through continuous learning and personalized career paths. You will impact our future by spearheading projects and shaping business strategies to achieve common objectives, all within our vibrant international community of collaborative and enthusiastic teams.About Our TeamThe Commercial Finance team is pivotal in driving our business success by overseeing budgets, forecasting performance, and delivering strategic insights. We ensure financial robustness and assist our business partners in informed decision-making.Your Impact:In this high-impact, newly established role, you will serve as a dedicated Finance Business Partner for one of our key commercial divisions, supporting loveholidays’ mission to democratize travel. This role is born from our commitment to data-driven decision-making and strategic investments. At this critical juncture in our growth journey, you will provide financial guidance and strategic oversight for substantial capital investments and commercial projects. This is a rare opportunity to build a role from the ground up, designing and executing financial frameworks, processes, and analytics that will significantly influence our competitive standing.This fast-paced position demands a structured thinker and adept problem-solver who can seamlessly integrate within a business department and lead strategic decision-making.Your Daily Responsibilities:Serve as a trusted financial advisor to departmental leadership, providing insightful analysis and constructive feedback to drive optimal commercial results.Analyze the connection between trading performance and operational factors, delivering insights and actionable recommendations to enhance ROI and profitability.Cultivate strong relationships across partner functions, enabling effective collaboration and informed decision-making.

Why join loveholidays?At loveholidays, we are committed to reshaping the travel experience for everyone. Our mission is to provide unmatched choice, convenience, and value for our customers as they plan their next adventures. Our dedicated team is at the heart of our role as the personal holiday experts for our customers, offering innovative solutions to make travel easier than ever.We leverage cutting-edge technology to foster continuous innovation and ensure that everyone can explore the world. In our Commercial and Support teams, you will have the opportunity to accelerate your career development by pursuing learning opportunities and paving your own path. By taking ownership of key projects, you will help shape our business strategy and contribute to our success within a vibrant international community of passionate and collaborative teams.The impact you will make:As a Senior Content Executive, you will play an essential role in our vision to become Europe's premier online travel agent. Within our international content team, you will ensure that our English content is accurately translated into Polish using AI and other translation methods.You will adeptly utilize various AI-driven tools to manage translations at scale and produce engaging content from the ground up. As the custodian of our brand's tone of voice in select international markets, you will ensure our brand resonates with our diverse clientele. Your collaboration with internal and external stakeholders will be pivotal in achieving our objectives.Your daily responsibilities include:Creating, reviewing, and refining glossaries and translation prompts to ensure high-quality outputs across multiple channels.Editing and refining translations from English to Polish and Czech to maintain brand consistency and tone.Developing user-centric content that effectively addresses customer queries and enhances user experience.Collaborating with the marketing team to curate content for emails, push notifications, social media, and branding initiatives in international markets.Engaging with various stakeholders to plan and execute content that aligns with broader business goals.Required qualifications:Fluency in both English and Polish, with exceptional verbal and written communication skills.Proven ability to translate content from English to Polish at a high level of quality.Strong copywriting and content creation skills.

Role Overview HTB Group is looking for an IT Support Systems Administrator in London. This role focuses on keeping IT systems and infrastructure running smoothly. The position involves troubleshooting technical issues, supporting staff, and working to maintain strong system performance. What You Will Do Resolve technical problems as they arise Provide IT support to employees across the company Monitor and maintain system performance Work with other teams to implement solutions that strengthen IT operations Location Based in London, England, United Kingdom.

Why Choose a Career in Technology at loveholidays?At loveholidays, we are dedicated to pioneering new paths in travel. Our mission is to make the world accessible to everyone by providing our customers with unlimited options, unparalleled convenience, and exceptional value for their next holiday. Our technology team is the cornerstone of our commitment to becoming our customers' personal holiday expert—the intelligent way to travel.Technology at loveholidays drives our ambition to be the world leader in packaged holidays. We are committed to fostering innovation and technical excellence to secure our future. With systems processing trillions of holiday offers daily and deploying thousands of times each month, we are equipped to handle countless requests per second. Here, you will have the opportunity to accelerate your career by tackling intricate challenges and expanding your skill set.Join us in shaping our future and making a meaningful impact. Take ownership of your success and contribute to our collective objectives. We engage in active discussions about technology and adhere to our foundational technology principles that have propelled us this far. As we continue to grow, we have ambitious plans to expand across Europe, attracting the top talent and technology to facilitate this journey.About Our Team:Our data science team, currently comprised of six talented data scientists, collaborates across the organization to implement machine learning solutions that help us realize our goal of becoming the global leader in packaged holidays. This team is pivotal in creating value for our customers, suppliers, and loveholidays through the application of advanced machine learning techniques.Your Impact:In this role, reporting directly to the VP of Data, you will lead the Data Science function, embedding intelligence at the core of our growth strategy. You will define and drive the contributions of Data Science to critical commercial metrics, including conversion rates, pricing strategies, customer acquisition efficiency, and experimentation speed. Your influence will guide our investments in Machine Learning and AI, ensuring these investments yield significant competitive advantages.Collaborating with Product and Commercial leadership, you will identify the most impactful opportunities for machine learning and oversee their execution from start to finish.You will ensure our systems are production-ready, scalable, and aligned with our engineering standards, transforming insights into actionable strategies.

About Air Apps Air Apps builds AI-powered tools for personal and entrepreneurial planning. Founded in Lisbon in 2018, the company now operates from offices in Lisbon and San Francisco. Air Apps has reached over 100 million downloads worldwide and remains self-funded. The team focuses on long-term goals, developing technology that makes a real difference in daily life. Role Overview: Systems Administrator The Systems Administrator manages and maintains Air Apps' corporate IT infrastructure. This includes device management, network security, access control, and IT support for employees. The goal: keep systems secure, efficient, and reliable so teams can work without interruption. The role also involves optimizing SaaS tools and ensuring users have seamless access to what they need. Key Responsibilities Oversee device management and user access Maintain network security and enforce security best practices Administer SaaS tools used across the organization Provide IT support to employees Collaborate with cross-functional teams to improve internal operations Location and Work Arrangement This is a fully onsite role based in the London Metropolitan Area office Air Apps is open to supporting relocation for the right candidate

Why join loveholidays?At loveholidays, we are pioneers in the travel industry, committed to making travel accessible for everyone. Our mission is to provide our customers with limitless options, unparalleled convenience, and exceptional value for their next vacation. As part of our team, you will play a vital role in being our customers' personal holiday expert, helping them navigate their travel choices with ease.We are proud to take a unique approach to travel, and our Customer Experience team leads the charge in driving innovative solutions. Join our rapidly expanding organization where your voice matters and your creativity can transform how millions plan their trips.In our dynamic environment, you'll experience accelerated personal growth as you confront daily challenges and learn from visionary leaders and colleagues. You will have the opportunity to create significant impacts by designing the most cherished package holiday experiences for millions. As we embark on ambitious expansion plans across Europe, you'll be part of an enjoyable, international community dedicated to achieving remarkable results together.Your impact:Reporting directly to the Head of Customer Experience and Service Design, you will be a pivotal strategic leader in shaping the future of travel. You will advocate for a human-centered design (HCD) philosophy to craft a unified, seamless experience across our intricate network of suppliers and partners. Identifying key moments to leverage advanced AI and automation, you will design services that blend digital sophistication with compassionate human interaction.Embodying our principle to 'Treat every holiday like it’s our own', you will help us Own the Experience for our customers, ensuring they feel valued and cared for regardless of their airline or hotel choices. Your contributions will cultivate the trust and loyalty necessary to earn customers for life, solidifying our brand as the unmatched leader in personalized travel.If you are enthusiastic about tackling complex challenges and designing services that resonate with millions, we invite you to apply!Your daily responsibilities:Lead Cross-Functional Strategic Projects: Take ownership of key service design initiatives from inception to implementation. You will coordinate and inspire teams from Product, Tech, Data, and Operations by designing and facilitating impactful workshops to co-create innovative solutions.

Why join loveholidays?At loveholidays, we are committed to transforming travel experiences. Our mission is to make the world accessible to everyone by providing limitless options, exceptional convenience, and unbeatable value for your next adventure. Our dedicated team serves as your personal holiday experts, ensuring you have the smartest way to escape.We leverage innovative technology to foster cutting-edge advancements and broaden horizons for all. Within our Commercial and Support teams, you will find an environment that encourages your personal growth through continuous learning and the opportunity to forge your own path. You will play a pivotal role in shaping our future by taking ownership of projects and influencing our business strategy to achieve collective goals, all within our dynamic international community of enthusiastic and collaborative teams.About Our Team:In this role, directly reporting to the Head of People Business Partnering, you will become a vital member of our People & Culture team, which operates on an integrated partnership model. You will be the primary contact for designated business functions, partnering closely with Directors and managers who prioritize a people-centric approach.Your Impact:As a People Business Partner at loveholidays, you will not merely adhere to established guidelines; you will help us innovate them. You will embed yourself within your respective business units, acting as a coach, consultant, and trusted advisor to our leadership.Your objective will be to connect our overarching people strategy with the everyday realities of our teams. You will foster high-performing environments, advocate for our distinctive culture, and ensure that as we expand globally, our people are empowered to excel in their roles. This hands-on position will allow your influence on talent development and organizational adaptability to be evident daily.Your Daily Responsibilities:- Act as a strategic partner by cultivating strong relationships with department leaders, transitioning from transactional support to authentic coaching. Challenge existing norms to help managers lead their teams effectively and with commercial insight.- Collaborate with our Talent Center of Excellence to spearhead succession planning and talent assessment. Identify potential future leaders and ensure that our managers are equipped with robust development plans to support continuous growth.- Propel a high-performance culture by managing the performance rhythm within your teams, ensuring alignment with our values and goals.

Why choose loveholidays?At loveholidays, we believe in the power of exploration. Our mission is to make travel accessible to everyone, offering unlimited choices, effortless planning, and exceptional value for your next adventure. Our dedicated team acts as your personal holiday expert, ensuring you find the smartest way to escape.We leverage innovative technology to fuel transformative advancements in the travel industry. As part of our Commercial and Support teams, you will have the opportunity to accelerate your growth by actively pursuing learning opportunities and forging your own career path. You'll help shape our future by leading projects and influencing business strategies to achieve common objectives within our dynamic international community of enthusiastic and collaborative teams.Your impact:As our international Content Manager, you will be pivotal in our goal to become Europe's premier online travel agency. Collaborating with our international content team, you will ensure the accurate translation of our English content into multiple languages through AI and other translation methods.You will adeptly navigate various AI-powered tools for large-scale translations while also crafting original content. As the steward of our brand tone in selected international markets, you will play a crucial role in making sure our brand's personality resonates with our diverse customer base. You will coordinate with numerous internal and external teams and stakeholders.Your daily responsibilities:Collaborating with stakeholders to create and deliver content that aligns with broader business objectives.Coordinating internal and external language resources.Developing, reviewing, and editing glossaries and translation prompts to maintain high-quality outputs across various channels.Editing and refining translations from English to Swedish, Norwegian, and Danish to ensure adherence to brand guidelines and tone of voice.Crafting user-centric content that helps address user issues and customer service inquiries.Collaborating with the marketing team to curate content for email, push notifications, social media, and brand initiatives in international markets.

Why join loveholidays?At loveholidays, we are dedicated to breaking new ground together. Our mission is to make travel accessible for everyone, providing our customers with limitless choices, unparalleled convenience, and exceptional value for their next adventure. Our team is the heartbeat of our commitment to being our customers' personal holiday advisors—the smart way to travel.We leverage advanced technology to foster innovative solutions and expand access to the world for all. Within our Commercial and Support teams, you will find opportunities to accelerate your professional growth by pursuing learning avenues and forging your unique path. You will shape our future by taking ownership of projects and influencing business strategies to achieve collective objectives within our diverse international community of enthusiastic and collaborative teams.Your Impact:Reporting directly to the Head of PPC, the Meta Search Manager for Hotel Only will be responsible for developing and executing strategies to enhance loveholidays’ Hotel Only performance across leading meta search platforms, including Google Hotel Ads, Trivago, TripAdvisor, and other emerging venues.This pivotal role contributes significantly to expanding one of our key acquisition channels, driving incremental bookings, enhancing competitiveness in the marketplace, and scaling hotel-only demand across our regions. You will utilize analytical skills, commercial insight, and effective stakeholder collaboration to discover growth opportunities and enhance performance across the hotel meta landscape.Your Daily Responsibilities:Manage and optimize Hotel Only performance across meta search platforms such as Google Hotel Ads, TripAdvisor, Trivago, and other marketplaces for all sales channels.Conduct performance analysis to pinpoint growth opportunities, enhance competitiveness in auctions, and drive profitable bookings.Collaborate closely with revenue management, engineering, data science, and analytics teams to enhance feed quality, bidding strategies, and platform integrations.Create testing roadmaps for bidding strategies, placements, partners, and traffic types to continually improve performance.Monitor key marketplace dynamics, including competitor behavior, pricing competitiveness, and auction trends.Forecast performance and manage budgets to maximize ROI while efficiently scaling the channel.Interpret complex data into actionable insights and recommendations for stakeholders across marketing, trading, and leadership teams.

Why join loveholidays?At loveholidays, we believe in pioneering together. Our mission is to make travel accessible to everyone, providing our customers with limitless options, unparalleled convenience, and unbeatable value for their next vacation. Our dedicated team is the driving force behind our reputation as customers’ personalized holiday experts—the smart way to escape.We are committed to doing things differently to democratize travel, with our Customer Experience team leading the charge in innovative solutions. Join our rapidly expanding organization where your ideas are valued and forward-thinking shapes how millions book their holidays.In this fast-paced environment, you'll have the opportunity to accelerate your career, facing daily challenges and learning from inspiring leaders and colleagues. You'll be empowered to make a significant impact by enhancing the most cherished package holiday experience for millions. As we pursue ambitious expansion goals across Europe, become part of a vibrant international community achieving remarkable milestones together.Your influence:Reporting to the Head of Customer Operations, the Senior Operations Manager – Customer Incidents will spearhead our response to significant disruptions (e.g., flight cancellations, severe weather, partner failures, geopolitical events), ensuring the integrity of the customer journey and safeguarding the loveholidays brand.You will take charge of operational responses during incidents and crises, making crucial decisions that harmonize business objectives with empathy and customer-centricity. Collaborating across departments such as Commercial, Supply, Product, Communications, Health & Safety, and Legal—along with external partners like airlines and hoteliers—you will ensure coordinated and proactive responses.You will create and update incident management playbooks, fostering a culture of readiness, accountability, and continuous improvement. By leveraging data and insights from historical events, you will drive operational enhancements, mitigate risks, and build long-term customer trust.This role demands strong operational leadership, exceptional communication abilities, and the confidence to challenge senior stakeholders when customer outcomes or brand reputation are at risk.This is a hybrid role based in Hammersmith, London (2–3 days per week). Some out-of-hours work will be necessary due to the nature of incident response.