About the job
ABOUT TIDE
At Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations, saving both time and money. Our offerings include business accounts and essential banking services, along with a robust suite of user-friendly administrative tools ranging from invoicing to accounting.
Transforming the small business banking landscape, Tide boasts over 1.8 million members across the UK, India, Germany, and France.
Leveraging cutting-edge technology, our solutions are tailored specifically for SMEs. With swift onboarding processes, minimal fees, and innovative features, we are dedicated to making data-driven decisions that align with our mission: helping SMEs reclaim their time and resources to focus on what they love.
Tide facts:
- Accessible for SMEs in the UK, India, Germany, and France
- Over 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth
- More than $300 million raised in funding
- A diverse workforce of over 2,500 Tideans globally
- Headquartered in Central London with a member support and technology center in Sofia, Bulgaria, and additional tech centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
ABOUT THE TEAM:
The IT team at Tide is a dynamic, impact-driven group of approximately 20 professionals, merging a responsive service desk with strong project-based engineering expertise. Operating in a cloud-native environment centered around Google Workspace, the team supports a broad, globally distributed workforce. Our focus is to empower the business through dependable, secure access to a variety of SaaS platforms, while continually enhancing our service delivery as we scale.
ABOUT THE ROLE:
As the Head of IT, you will:
- Lead and cultivate a multidisciplinary team of engineers and service desk personnel, providing clear direction and promoting a culture of continuous improvement and operational excellence.
- Define and implement a cloud-native, SaaS-first workplace technology strategy that scales with the business and enhances employee productivity.
- Bring proven experience in managing similar IT functions, bolstered by a solid technical foundation and sound architectural judgment.
- Integrate Zero Trust security principles throughout workplace technology to safeguard company data and systems in a pragmatic, user-centric manner.
- Collaborate with senior stakeholders to identify business needs and translate them into reliable, secure, and efficient IT solutions.

