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Head of IT at SKELAR | Kyiv

SKELARKyiv
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Qualifications:Proven experience in IT leadership roles, preferably in organizations with a similar scale. Strong knowledge of Identity and Access Management, IT Service Management, and network infrastructure. Expertise in Google Workspace and modern security protocols. Excellent leadership and team management skills. Strong analytical and problem-solving abilities.

About the job

We are seeking a Head of IT to join the SKELAR team—an ecosystem dedicated to building international IT businesses with high ambitions. This role is tailored for a technical leader ready to take full responsibility for corporate infrastructure strategy, budget management, and the transformation of access and security processes.

Your mission will be to create a scalable & secure environment where technology facilitates rapid business growth rather than creating obstacles. You will lead a team of system administrators and HelpDesk engineers, overseeing the implementation of ITSM, the development of Identity Management (IAM), and the architecture of Zero Trust.

Key Responsibilities:

1. Identity & Access Management (IAM) and Security:

  • Establishing a Unified Identification System: Implementing and developing an IAM strategy (based on Okta or Google Identity). Configuring SSO, MFA, and access policies to corporate resources;

  • Implementing ZTNA (Zero Trust Network Access): Transitioning from traditional VPNs to modern secure remote access solutions (Cloudflare Zero Trust, Zscaler, etc.);

  • Google Workspace Management: Expert administration of the domain, configuring data security (DLP, Context-Aware Access), conducting audits, and automation (GAM).

2. IT Service Management (ITSM) and Processes:

  • Fostering a Service Culture: Building transparent Incident, Problem, and Change Management processes based on Service Desk systems (Jira Service Management);

  • SLA & Metrics: Developing and monitoring service quality metrics, analyzing team effectiveness, and implementing improvements based on data;

  • Automation: Minimizing manual operations (Onboarding/Offboarding employees) through the integration of HRIS, IdP, and MDM systems.

3. Infrastructure Management and Budget:

  • People Management (8+ engineers): Managing a mixed team (SysAdmins + HelpDesk). Recruitment, motivation, performance reviews, and developing technical leaders;

  • Office Infrastructure: Ensuring the operational integrity of network infrastructure (Cisco/Ubiquiti/Aruba), Enterprise Wi-Fi, surveillance systems, and access control systems across all locations;

  • Budgeting (CAPEX/OPEX): Strategic planning of IT budgets.

About SKELAR

SKELAR is an innovative ecosystem focused on constructing international IT businesses, driven by ambition and a commitment to excellence. Our team is dedicated to leveraging technology to empower our clients and foster rapid growth in the IT sector.

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