Head of Customer Support

Join Nagarro as an Associate Engineer in Technical Support where you will be an essential part of our engineering team. Your primary responsibility will be to provide technical support, ensuring our clients receive exceptional service and solutions. This role is perfect for individuals looking to kickstart their careers in engineering and technology.

Role Overview The City of New York is hiring an Associate GIS Support Engineer in Brooklyn. This role supports the city's Geographic Information Systems (GIS) projects, which help shape urban planning and community services. What You Will Do Assist with maintaining and improving GIS applications used across city departments Provide technical support and troubleshooting for GIS users Help ensure city data is accurate and accessible for decision-making and service delivery Impact Work on projects that directly affect how New York City plans, serves, and responds to community needs. Your technical support helps teams across the city use GIS tools effectively.

The Telecommunications Associate (Voice) exam is currently open for application, with a deadline of March 24, 2026.The Office of Technology and Innovation (OTI) harnesses the power of technology to foster opportunities, enhance public safety, and streamline government operations across New York City. Our initiatives span from providing affordable broadband access to safeguarding against cybersecurity threats, and creating digital government services. At OTI, we are committed to improving the lives of New Yorkers in the 21st century. Watch our welcome video to see our initiatives in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.Joining OTI means you will enjoy excellent benefits and the opportunity to contribute to impactful projects that benefit millions. Collaborate with enthusiastic professionals and work with cutting-edge technology to make a difference.The Desktop Support Engineer plays a vital role within the Desktop Support Unit, delivering desktop services for OTI and various client-supported agencies. Key responsibilities include:- Providing consistent hands-on and remote support for hardware and user issues at OTI and supported locations;- Acting as the primary contact for all IT concerns from executive users and clients, which involves installing, diagnosing, repairing, maintaining, and upgrading hardware (including PCs, terminals, printers, and scanners) to ensure optimal workstation performance;- Imaging desktop computers and utilizing current tools and deployment methods to update Windows 11 workstations;- Ensuring support for Internet access, Enterprise Email/Calendaring, and Outlook Client compatibility while maintaining user data file services;- Updating and modifying standard Windows 11 images and task sequences in automation tools to keep them current;- Leading special projects, utilizing strong decision-making skills to prioritize incidents effectively;- Enhancing OTI's Windows desktop security posture;- Collaborating with OTI's Information Security and Cyber teams on vulnerability management;- Working closely with Desktop Engineering and Automation Engineering to devise new patching procedures and security tool sets in accordance with OTI ITSecOps and NYC Cyber Command policies;- Crafting desktop security procedures and zero-day response plans;- Managing service delivery performance via SLAs and other key metrics;- Planning, testing, and supervising the rollout of new operating systems, commercial software, and hardware;- Documenting standardized user processes and creating instructional materials.- Engaging in special projects and initiatives as assigned.

Join our dynamic team as a Senior Mechanical Engineer within the Building Engineering Division, specifically in the Energy Infrastructure team, located in our vibrant Brooklyn, NY office.At LaBella Associates, our Energy Infrastructure team is dedicated to enhancing energy efficiency and promoting renewable energy solutions. We specialize in thorough feasibility analyses and the design of innovative mechanical systems. Our engineers excel in every facet of building and energy systems design, catering to a diverse range of new construction, renovation, and design/build projects.The Senior Mechanical Engineer will play a pivotal role in leading various decarbonization and electrification initiatives, guiding projects from their feasibility phases through to design and construction. The ideal candidate will demonstrate strong teamwork abilities, mentor junior engineers, and communicate effectively with clients to drive successful outcomes.

Role Overview The City of New York is hiring a GIS Support Engineer in Brooklyn. This position supports the city's use of geospatial data to improve urban planning and public services. The role centers on maintaining and supporting GIS applications and managing spatial data systems. What You Will Do Provide technical support for GIS applications used by city departments Assist with the management and organization of geospatial data Help maintain the accuracy and reliability of spatial data systems

Join amaehealth as a Peer Support Specialist, where you will play a crucial role in supporting individuals in their journey towards mental wellness. You will leverage your lived experiences to provide guidance, encouragement, and practical advice to those navigating similar challenges. This position is ideal for compassionate individuals who are dedicated to helping others thrive.

About the Role ADF Medical Services Inc. is hiring an Online Chat Support Agent to join our remote team based in Brooklyn, New York. This position focuses on supporting patients and clients through our digital chat platform. The right person brings strong writing skills, attention to detail, and a genuine interest in helping others. Main Responsibilities Respond quickly and clearly to patient and client questions using our online chat system. Share accurate information about medical services, scheduling, billing, and general support topics. Handle several chat conversations at once while staying professional and composed. Record each chat interaction thoroughly in our support and CRM tools. Direct unresolved or complex issues to the correct team or department. Maintain a warm, helpful, and professional tone in every conversation. Follow HIPAA guidelines and uphold strict patient confidentiality at all times. Benefits Competitive pay structure. Health, dental, and vision coverage for full-time team members. Paid time off and paid holidays. Flexible scheduling, with options for evening and weekend shifts. Room to grow and advance within ADF Medical Services.

As a Helpdesk Analyst at Collabera, you will play a crucial role in providing exceptional technical support to our clients. You will be responsible for troubleshooting and resolving IT issues, ensuring customer satisfaction through timely and effective solutions. This is an opportunity to work in a dynamic environment and develop your skills in customer service and technical support.

Join our dynamic team as the Marketing & Partnerships Associate for North America at Lomography! In this role, you will play a pivotal part in enhancing our marketing efforts, focusing on community engagement, partnerships, and collaborative projects. You will collaborate closely with our vibrant team in Brooklyn and maintain strong ties with our headquarters in Austria. This position offers a fantastic opportunity to expand your marketing expertise while connecting with a diverse community of creative individuals.Key Responsibilities:Collaborate in brainstorming and conceptualizing innovative marketing initiatives to boost the Lomography brand's visibility and outreach.Research and pinpoint potential partnerships across various sectors including media, fashion, lifestyle, luxury, hospitality, and music.Establish connections with potential partners for collaboration opportunities.Create high-quality written content such as presentations, briefings, and summaries for both internal and external stakeholders.Plan and execute engaging events in partnership with collaborators throughout the United States and Canada.Assist the team in developing brand strategies and presentations specific to the North American market.Support the North America Marketing Manager with online marketing initiatives.

Alliance Animal Health in Brooklyn is looking for an Associate Veterinarian to provide care to animal patients and support their owners. This position involves both medical treatment and client interaction, working as part of a collaborative veterinary team. Role overview Provide medical care and treatment for a range of animal patients Collaborate with veterinarians, technicians, and support staff to deliver consistent service Maintain a safe and welcoming environment for clients and their pets Communicate with pet owners about diagnoses, treatment plans, and ongoing care Requirements Background and skills in veterinary medicine Demonstrated care for animal health and well-being Ability to work effectively within a veterinary team Dedication to supporting both pets and their owners

As a Technical Account Manager in Logistics at Altana AI, you will play a pivotal role in managing technical relationships with our logistics clients, ensuring they maximize the value of our innovative AI solutions. You will work closely with clients to understand their unique challenges and provide tailored technical support and solutions. Your expertise will help drive customer satisfaction and retention while fostering long-term partnerships.

Join the Family Justice Center as a Desktop Support Technician, where you will play a crucial role in providing technical assistance and support to our staff. Your responsibilities will include troubleshooting hardware and software issues, performing installations, and ensuring that all desktop systems are running smoothly. This position is ideal for someone who is passionate about technology and committed to improving the efficiency of our operations.

Join our dynamic team at Vuori, Inc. as a Retail Sales Associate in Williamsburg, where you will play a crucial role in delivering an exceptional customer experience. We are looking for passionate individuals who are eager to assist customers, ensure the store is visually appealing, and contribute to a positive shopping environment. If you thrive in a fast-paced retail setting and enjoy working with people, this is the perfect opportunity for you!

At EnergyHub, we are committed to empowering utilities and their customers to foster a clean, distributed energy future. Our innovative platform transforms consumer products such as smart thermostats, electric vehicles, and batteries into virtual power plants, which contribute to grid stability and enhance the integration of solar and wind energy. We are currently seeking an enthusiastic Enrollment Support Specialist who will play a vital role in the success of our utility and consumer programs. As part of our growing team, you will facilitate the end-to-end enrollment process, including customer support, incentive processing, invoicing, and managing attrition while striving to enhance our existing enrollment procedures.

About UsAt Chakra Labs, we are dedicated to transforming human taste into a sophisticated intelligence framework. Our focus is on creating high-fidelity trajectories and environments that push the boundaries of AI research, collaborating with leading laboratories in the field.Why Join Us?Engage with cutting-edge technologies spanning data, AI, and infrastructure.Receive mentorship from a highly qualified and experienced team.Enjoy a competitive salary package, comprehensive benefits, and a daily meal stipend of $30, alongside an attractive equity offering.Considerations Before ApplyingThis is our passion. While we value fun, we are dedicated to hard work. If you prefer a standard 9-5 role, this may not be the right environment for you.Uncertainty is part of the journey. The landscapes of data and AI are ever-evolving. While we have a defined mission, those uncomfortable with ambiguity may find this role challenging.Your ProfileAdvanced Knowledge: You hold a Master's or PhD in machine learning, with a solid grasp of linear algebra and stochastic gradient descent, capable of deriving linear regression manually.Post-Training & Environments: You’re adept at executing SFT on distributed GPU clusters utilizing FSDP. You possess a keen interest in enhancing existing models with high-quality data and can conceptualize new environments and online reinforcement learning (GRPO, PPO).Proficient in Python: Familiarity with FastAPI and PyTorch is essential, including REST APIs and backend development, along with the ability to abstract high-level concepts in Torch using lower-level primitives.Experience: We seek approximately 3-5 years of relevant experience, though we value skills and alignment with our expectations over strict qualifications.

Join our dynamic team as a Strategy and Operations Associate where you will play a crucial role in enhancing our operational efficiency and strategic initiatives. In this position, you will collaborate closely with various departments to streamline processes and implement innovative solutions that drive organizational success.

Applicant Privacy NoticeAre you eager to be part of a leading-edge blockchain development team? At Ava Labs, we simplify the deployment of high-performance solutions for Web3, pioneering advancements on Avalanche. Founded by Cornell computer scientists in collaboration with Wall Street experts and early Web3 innovators, our mission is to redefine how individuals construct permissionless networks. Join us in our quest to empower everyone to seamlessly digitize the world’s assets on a single open, programmable blockchain platform.Become a crucial member of the AvaCloud team at Ava Labs as a Senior Technical Product Manager. AvaCloud is transforming the way businesses launch, manage, and scale with Avalanche L1s and web3 technologies, making blockchain straightforward, robust, and accessible. We have already enabled prominent organizations like J.P. Morgan Kinexys, FIFE, and Nexon’s MapleStory to introduce innovative products to the market, and our journey is just beginning.In this vital role, you will play a key part in defining the strategy, execution, and growth of the AvaCloud product suite. This includes navigating the ever-evolving blockchain landscape to uncover trends and opportunities that AvaCloud can capitalize on. Achieving success in this role necessitates confronting challenges head-on, consistently seeking feedback for personal and product improvement, and inspiring your team with enthusiasm and engagement regarding the problems being addressed.

Join the dynamic team at solidcore as a Front Desk & Sales Associate! We are seeking a vibrant, customer-focused individual who excels in providing exceptional front desk service, administrative assistance, and sales support to our Head Coach and Community Manager. This part-time position offers flexible hours based on the studio's schedule and needs. As a Core Crew member, you'll play a vital role in driving sales, promoting our studio, and ensuring every client has a positive and professional experience.

At Chakra Labs, we are dedicated to creating innovative environments for AI agents, focusing on systems that enhance and measure their productive capabilities.Key ResponsibilitiesAgent Orchestration at Scale: Manage hundreds of agent executions simultaneously, each with its unique stateful environment. You'll oversee the dispatch layer, including SQS, concurrency management, and failure recovery.Environment and Task Design: Develop realistic environments and challenging scenarios that push agents to their limits. Your role will involve constructing new evaluations and designing meaningful tasks that assess critical performance metrics.Exploring New Frontiers: Stay on the cutting edge of agent evaluation by supporting new environment modalities and integrating external orchestration frameworks.Observability: Implement Prometheus and OpenTelemetry across services, create Grafana dashboards, and manage structured logging.QualificationsContainer Orchestration: Proficient in managing Kubernetes or similar technologies in production environments, including auto-scaling, pod lifecycle management, persistent storage, and networking.Distributed Systems: Experience in building or maintaining message-driven architectures (e.g., SQS, Kafka). You understand how to manage job flows, implement retries without duplication, and handle failures gracefully.LLM Infrastructure: Familiarity with running LLM workloads at scale, including token instrumentation, rate limit management, prompt caching, and multi-provider routing.Experience: Approximately 3-5 years of relevant experience, though we are open to candidates who possess the required skills and knowledge.Why Join Us?Unique Focus: While this role is centered on infrastructure, the workload involves AI agents—monitoring model behaviors alongside pod health, and analyzing token throughput alongside network performance.Engaging Clients: Collaborate directly with AI researchers and labs, contributing to the advancement of agent capabilities and building the foundational infrastructure they rely on.Dynamic Team Environment: Take ownership of entire systems rather than just tasks, with opportunities to impact various projects and initiatives.