Head of Customer Success

Xero is seeking a Product Manager based in London (7 Devonshire Square) to guide both new and established products from concept through ongoing improvement. This position plays a key role in shaping product direction to support small business success, balancing customer satisfaction with commercial outcomes. The Product Manager steers the full product lifecycle, from initial research and development to delivery and continuous enhancement, always with an eye on measurable results. Role responsibilities Oversee the end-to-end product lifecycle, ensuring each stage aligns with Xero’s global strategy. Tackle complex challenges by finding practical solutions and making informed decisions, with support from product leadership. Measure success using both customer and commercial metrics. Build strong partnerships across teams to keep products aligned with long-term company goals. Team collaboration Xero’s product team values diverse perspectives and close collaboration. Team members work together to develop and execute product roadmaps, plan releases, and manage requirements such as privacy, security, and responsible data use. Regular internal connections help ensure products stay on track with strategic priorities. Develop and execute product roadmaps reflecting company strategy Coordinate with the broader product team on release and launch plans Manage non-functional requirements, including privacy and security Lead annual and quarterly OKR processes to set clear product success measures Flexible work options Xero offers flexible working arrangements, including hybrid and remote options. The team typically meets remotely four times a year. For those interested in hybrid work, office space and dedicated “boost days” are available to foster team connection and collaboration. Requirements Solid background in the payroll sector, with experience managing complex compliance and functional needs Experience in agile software development environments, delivering high-quality results Clear communication skills, with the ability to explain product value and industry trends to stakeholders

Role Overview Xero Limited is hiring a Senior Engineer for its UK Regional Team, based in London at 7 Devonshire Square. This role shapes key features for the UK market, with a direct line to customer needs and business results. Senior Engineers at Xero work on complex technical challenges that span multiple products, balancing regional requirements with global strategy. Team Structure and Collaboration The team includes an Engineering Manager, Lead Engineers, and other Engineers, all reporting to the General Manager of Engineering for the UK. Collaboration is central: engineers work closely with product owners and peers across Xero to design, build, and deliver solutions that matter. Current Projects Projects cover the full Xero platform, including Payments, Accounting, and Payroll. This role offers exposure to a wide range of products and technical domains within Xero’s suite. Work Environment Xero is accredited as a Great Place to Work UK. Flexible work arrangements are available: choose remote, hybrid, or office-based work in London, Milton Keynes, or Manchester. Offices are designed for collaboration and connection. Some travel may be required to coordinate with global teams and support international partnerships. What We Look For Curiosity and a drive to solve customer problems, delivering clear business value across technical areas. Adaptability in learning new domains and navigating unfamiliar codebases. Skill in working with stakeholders and building consensus across distributed teams. Commitment to high-quality engineering practices, producing code that is scalable and maintainable. Comfort in high-visibility situations, using strong communication to engage stakeholders and broaden influence. Experience with modern programming languages and frameworks, plus a solid grasp of software engineering fundamentals.

Role OverviewAs the Senior Product Marketing Manager for Northern Payroll, you will spearhead the advancement and expansion of our payroll solutions across the UK and US markets. This pivotal position connects our Product and Go-to-Market teams, transforming product strategies into measurable customer benefits that empower small businesses and their advisors. By offering a comprehensive understanding of customer needs, you will ensure we deliver exceptional value efficiently and effectively.Your insights will significantly influence product strategies through thorough market research, competitive analysis, and a keen awareness of the Northern Hemisphere's landscape. By developing persuasive positioning and messaging, you will enhance product adoption and customer retention, ensuring our payroll solutions address real challenges. Your contributions will play a vital role in helping our clients optimize their operations, fostering a more robust economy and revolutionizing the small business landscape.Team CollaborationJoining the Global Marketing team, you will collaborate closely with colleagues from the UK, US, and beyond. Success in this dynamic environment relies on effective teamwork with Product Management, Design, and regional Go-to-Market teams to facilitate timely product launches. We thrive in a fast-paced setting where building trust, sharing insights across regions, and aligning on commercial objectives is paramount.Initial Focus AreasEvaluating market opportunities and understanding customer pain points in the Northern Hemisphere to identify strategic advantages for Xero.Crafting and sustaining unique Customer Value Propositions and messaging frameworks that resonate with our target demographics.Leading impactful Go-to-Market initiatives to ensure successful product launches and effectively communicate value to stakeholders.Identifying and leveraging opportunities to enhance product adoption, utilization, and retention through data-driven research and analysis.Work FlexibilityThis global role necessitates close collaboration with teams in the UK and US, requiring a flexible approach to different time zones. You will have the opportunity to work in a hybrid model, balancing office presence with remote work to fit your lifestyle. Some travel may be needed to engage with stakeholders and gain deeper insights into market dynamics. We are committed to fostering a supportive environment where you can achieve your highest potential.

Role Overview Xero Limited is seeking a Vice President/General Manager for UK Products, based in London at 7 Devonshire Square. This leader will guide product strategy and support growth for the UK market. Main Responsibilities Oversee product development for the UK region Align product plans with market needs and customer expectations Deliver strong customer value through effective product management Lead and develop a skilled team, encouraging collaboration and high standards

Our MissionAt Planday, we believe that effective scheduling goes beyond merely filling shifts. It's about achieving a harmonious balance that fosters business growth while promoting a fulfilling work/life balance for our team members.As part of Xero, we are leveraging Agentic AI to create a future where managers can effortlessly optimize their time, allowing their teams to thrive. Our goal is to transform shift work into a more humane experience, ensuring that every shift worker enjoys the work/life balance they deserve. We utilize cutting-edge technology to empower individuals to reach their full potential, both at work and in their personal lives.Founded in 2004 and headquartered in Copenhagen, Denmark, Planday serves hundreds of thousands of users worldwide. We became a part of Xero in 2021, enhancing our capabilities to deliver exceptional scheduling solutions.Your ImpactAs the Director of Revenue Operations, you will lead and manage the commercial operating system that drives Planday's growth and success.Your primary responsibility will be to bring clarity, control, and momentum to our planning, execution, measurement, and iteration of our go-to-market strategy. You will bridge the gap between strategy and execution by implementing scalable processes, managing commercial systems and data definitions, and providing leaders with the insights and rhythm necessary to proactively guide growth.Operating as both a strategic leader and hands-on operator, you will define our direction while being deeply involved in the practical aspects of implementation, including forecasting, planning, systems design, playbooks, and performance rhythms.This role is crucial in shaping how Planday plans, steers, and scales its growth, ensuring that all commercial decisions are intentional, data-driven, and actionable.Your ResponsibilitiesContinuously enhance Planday’s commercial operating model, outlining how growth is planned, executed, measured, and refined.Lead and nurture a high-performing Revenue Operations team that acts as internal consultants and execution partners.Oversee revenue planning, forecasting, and scenario modeling to guide strategic investments and trade-offs.Design and improve go-to-market processes across the entire customer lifecycle, from lead acquisition to renewal.Manage commercial systems, data definitions, and field governance across Salesforce and related GTM tools.Translate strategy into actionable operating plans, playbooks, and standards for Sales and Marketing teams.

Role overview Xero is looking for an Engineering Manager to guide an engineering team based in London (7 Devonshire Square). This role focuses on delivering new solutions for small businesses, supporting both product improvement and team growth. What you will do Lead and support a team of engineers, encouraging a collaborative and inclusive culture Oversee projects that expand and improve Xero’s product range Promote technical excellence and continuous improvement within the team Location This position is based at Xero’s London office: 7 Devonshire Square.

Our MissionAt Planday, a part of Xero, we believe scheduling goes beyond just filling shifts; it’s about creating an environment where businesses can thrive while employees achieve the ideal work/life balance.Our innovative use of Agentic AI is set to revolutionize the way managers allocate time, enabling them to focus on what truly matters for their teams and businesses. We are committed to transforming the shift work experience into something human-centered, making work/life balance attainable for all.Since our inception in 2004, we've been headquartered in Copenhagen, Denmark, and have supported hundreds of thousands of users worldwide in crafting perfect schedules. Planday became part of the Xero family in 2021.Your RoleAs a Senior Account Executive, you will spearhead new business development by managing and expanding your territory. You will navigate complex sales processes from start to finish, gaining a deep understanding of the challenges faced by mid-market and enterprise clients while clearly demonstrating the operational value Planday brings to their organizations.Expected to work autonomously, you will take charge of pipeline creation, deal progression, and forecasting accuracy, providing insightful perspectives on how Planday generates value for its customers.ResponsibilitiesTake ownership of your territory with a focus on increasing Annual Recurring Revenue (ARR).Develop and advance your pipeline through proactive outreach and strategic account planning.Lead comprehensive sales cycles involving multiple stakeholders and extended decision-making periods.Conduct high-quality discovery sessions to identify customer challenges and articulate clear value propositions.Facilitate customer discovery, deliver customized product demonstrations, and lead negotiations to provide tailored solutions.Ensure strong pipeline management and maintain rigorous forecasting standards.Adopt a collaborative, low-ego approach to work across teams, prioritizing opportunities and enhancing execution.What We SeekDemonstrated success as a Senior Account Executive in the B2B SaaS sector.A proven track record of successfully closing new business and driving growth.

About 1st FormationsAt 1st Formations, we are dedicated to empowering entrepreneurs in their journey to start, manage, and expand their businesses with certainty and efficiency.We believe that the process of starting a business should not be hindered by company formation, compliance, accounting, or payroll challenges. From the very beginning, these essential services should be streamlined and dependable, allowing founders to concentrate on growth and development.As a premier UK provider of company formation and compliance services, we offer a cutting-edge, fully integrated technology platform designed to assist founders at every step of their entrepreneurial journey. Our platform seamlessly incorporates formation, compliance, accounting, payroll, and ongoing business support into one cohesive experience.We do not provide disjointed services or legacy systems masquerading as software.Instead, we deliver a singular, scalable platform specifically crafted for ambitious founders who are keen to move swiftly, maintain compliance, and grow with assurance.Why Join Us Now?By joining our team, you will become part of a company experiencing significant growth, clear strategic direction, and tremendous opportunities for career advancement.Annual revenue of £18 million, including £9 million in annual recurring revenue (ARR)Over 1 million companies successfully formedCertified B Corporation and recognized as a Carbon Neutral BusinessProjected growth of 5 to 10 times within the next three yearsThe RoleWe are seeking an enthusiastic and organized Xero Training Specialist to enhance the adoption and effective utilization of Xero among our internal teams and clients.This position is a vital part of our Accounting-as-a-Service division, responsible for ensuring that both employees and clients feel confident, efficient, and self-reliant when using Xero. You will design and implement training programs, develop scalable learning resources, and serve as the primary expert on Xero-related inquiries.Your contributions will significantly reduce support requests, elevate the quality of onboarding, and increase overall client engagement with our platform.

Role OverviewIn the position of Associate Creative Director, you will be instrumental in crafting the visual narrative of our campaigns targeted at the UK market, while also contributing to our global creative strategies. Your role will involve transforming brand and product stories into striking, emotionally engaging concepts that resonate across diverse audiences, regions, and platforms.You will lead projects from inception to execution, overseeing art direction, design, and production. This position requires a blend of hands-on design prowess and leadership, as you mentor designers and art directors to produce stunning, impactful work that effectively embodies our features and values.Team CollaborationYou will join the Internal Global Agency, a dedicated team committed to delivering work that is both creatively ambitious and strategically robust. We foster close collaboration with copywriters, strategists, marketers, and regional creative leads to exchange insights, evolve campaign concepts, and ensure brand consistency across all markets.Initial Focus AreasDirecting the art and creative development of UK campaigns to ensure relevance to local audiences while remaining aligned with our global brand identity.Collaborating with Brand Strategy, Product Marketing, and Customer Engagement teams to guarantee that creative outputs align with strategic and market objectives.Working with analytics and performance teams to test, refine, and optimize creative work for measurable results.Utilizing technology and AI as tools to enhance and test ideas, allowing a greater focus on strategy and creativity.Work EnvironmentThis role is tailored for the UK market and involves thriving in a fast-paced environment where creative excellence is balanced with agility. We prioritize trust through transparency, operate as a cohesive team, and encourage diverse viewpoints to cultivate positive relationships.

Role OverviewAs the Analytics Lead for the UK and Emerging Markets, you will serve as a pivotal intelligence hub, equipping our sales teams with the insights they need to make timely, data-driven decisions. This senior contributor role places you at the forefront of a high-performing analytics function that is being established from the ground up, allowing you to directly influence strategic initiatives as a trusted advisor to regional leadership.This position strikes a unique balance for a professional who thrives in both technical execution and business collaboration. You will be tasked with translating complex sales data into straightforward, actionable insights that empower our sales personnel and managers to uncover operational insights, enhance performance, and drive transformation within the organization.Team CollaborationYou will become an integral part of the Sales Analytics & Insights team, part of a global network within Sales Operations that is expanding across Australia, New Zealand, the UK, and North America. Our full-stack analytics team collaborates closely to deliver a range of services, from governed data reporting to predictive modeling and experimentation.Initial Focus AreasFormulating and executing a regional analytics roadmap to bolster strategic decision-making and elevate sales performance.Developing a suite of interactive dashboards and diagnostic reports utilizing Tableau and other contemporary BI tools.Leveraging our advanced technological stack, which includes Snowflake, DBT, and the integration of AI and Data Science.Engaging with senior stakeholders across the Finance and Product teams to align priorities and facilitate essential company decisions.Work EnvironmentXero is accredited as a Great Place to Work in the UK. This role supports flexible working arrangements and promotes a hybrid model, allowing you to balance your time between our modern office environment and remote work. We encourage team bonding through boost days designed to foster connection and collaboration, ensuring you feel valued no matter where you are based.

Our MissionAt Planday, part of Xero, we are redefining how scheduling is viewed. It is not merely about filling shifts; it’s about discovering the perfect balance that fosters business growth while allowing team members to enjoy their work/life balance.Our vision is to leverage Agentic AI to empower managers, freeing up precious time for both their businesses and their teams. We are not just developing software; we are dedicated to transforming shift work into a more human experience, making work/life balance accessible for all shift workers. Through advanced technology, we strive to help individuals reach their full potential in both their professional and personal lives.Founded in 2004 and headquartered in Copenhagen, Denmark, Planday has been instrumental in creating optimal schedules for hundreds of thousands of users worldwide. Since being acquired by Xero in 2021, our mission has only strengthened.Your RoleAs the Senior Partnerships Manager, your primary goal will be to drive significant growth for Planday by transforming relationships into tangible business opportunities.You will pinpoint essential partnerships, cultivate trust at all levels, and enable partners to thrive with Planday. By connecting our teams, aligning goals, and fostering collaborative momentum, you will generate sales pipelines, influence deals, and establish our ecosystem as a competitive advantage for the business.Your success will be measured by how often partners advocate for our solutions and how integral you become to our sales teams' achievements.Key ResponsibilitiesIdentify and prioritize partners that can deliver the most significant impact for Planday.Develop and nurture relationships that lead to new business opportunities.Create collaborative business plans with defined targets, activities, and accountability.Equip partner teams to effectively promote and sell Planday.Establish strong connections across partner sales, leadership, and operational teams.Collaborate with Sales to drive partner-sourced and partner-influenced pipelines.Work alongside Account Executives to advance and secure opportunities arising from our partnerships.Enhance partner engagement through structured interactions, incentives, and visibility into success.Collaborate with Product teams and the Partnerships Product Manager to align commercial prospects with integration priorities.Advocate for partner needs within the organization.

Role Overview & ImpactAs a Senior Copywriter at Xero, you will play a pivotal role in defining how we convey our message across the UK and EMEA regions. Collaborating directly with the regional marketing team within our global in-house creative agency, you will craft compelling narratives that resonate with audiences. Your focus will be on ensuring that every project reflects clarity, humanity, and the distinct essence of Xero, merging creativity with efficiency to produce work that aligns with our brand.You will engage in a diverse array of projects, from campaign messaging to product descriptions, lifecycle communications, digital content, and social media initiatives. Utilizing technology, you will enhance the execution process while maintaining ownership of the creative and strategic vision, employing AI as a supportive tool to amplify your ideas rather than replace them. Your goal is to deliver clear, engaging copy that drives results and empowers our customers' businesses.Team Dynamics & CollaborationYou will be an integral part of 'The Hub', Xero's global creative agency, working alongside the regional marketing team to fulfill their daily creative requirements. This role necessitates collaboration with designers, strategists, and marketers to generate innovative ideas that resonate across various markets while preserving global consistency.Initial Focus AreasCrafting and refining creative copy for campaigns, lifecycle journeys, digital experiences, and marketing collateral across the region.Partnering with the regional marketing team to address local campaign and content needs.Tailoring copy to reflect regional nuances while ensuring adherence to the global brand voice.Assisting in campaign conceptualization to bring clarity and creative thinking to ideas that can be scaled globally.Work EnvironmentThis position is based in the UK, serving the UK & EMEA markets.

Product Manager at OutpostTransform Global Commerce with OutpostGlobal expansion often presents challenges such as decreased conversion rates, increased costs, and complex compliance issues. At Outpost, we provide the solution.We understand that navigating international selling can be a daunting task due to the intricacies of tax, payments, and operational hurdles. Many brands hesitate to venture into this space, opting for slow and costly expansion.Outpost serves as your agile back-office solution for global commerce.Choose what you need—be it tax, payments, treasury, or operations—and access new markets without the extra burden.As the Merchant of Record for digital and physical goods across more than 58 tax jurisdictions, we manage the entire spectrum of payments, tax, compliance, and customer experience.Sell anything, anywhere—without compromise. Role OverviewThis is a Product Manager position tailored for individuals eager to innovate like founders and execute like engineers, complemented by exceptional product sensibilities.You will oversee the product roadmap from start to finish—engaging with merchants, defining technical specifications, and refining the product post-launch. Collaborating closely with the CEO, engineering, and operations teams, you will transform the complexities of global commerce into streamlined and scalable product solutions.This role is hands-on; you will engage directly with merchants, troubleshoot with engineers, analyze data, and navigate the complexities of balancing speed with quality.Your work is a significant part of your purpose. You aspire to create something meaningful, take initiative, and develop products that facilitate billions in global trade. What You’ll GainIndeed, the work is demanding. However, you will receive training and exposure that typically takes decades to acquire.You will tackle global challenges, engage with senior stakeholders, and manage strategic initiatives across payments, tax, finance, product, and operations from day one.While we won't guide you step by step, we will provide robust coaching. If you are ambitious and eager to learn, you will leave this role equipped with a world-class product skill set and the ability to innovate in challenging domains. Key ResponsibilitiesOwn the product:Define the roadmap and prioritize based on merchant needs, technical feasibility, and commercial impact.Manage the complete lifecycle from ideation through launch, growth, and iteration.

Role Overview airapps is hiring an AI Product Manager based in the London Metropolitan Area. This position focuses on guiding the development of AI products that improve user experiences and support business growth. What You Will Do Lead product development for AI-driven solutions Work closely with teams across engineering, design, and business functions Identify market needs and opportunities for new AI products Define product vision and strategy in line with company objectives Drive execution from concept through launch Location This role is based in the London Metropolitan Area.

Role Overview ion is hiring an Associate Product Manager based in London. This position works closely with teams across disciplines to support product development and improve user experiences. The role plays a part in shaping solutions that respond to both market trends and customer needs.

Join Playtech, a leading software provider for the gaming industry, as a Product Manager. In this exciting role, you will be instrumental in driving product strategy and development, working closely with cross-functional teams to deliver innovative solutions that enhance user experience and drive business growth.

Our MissionAt Planday, a part of Xero, we believe that scheduling goes beyond merely filling shifts. It’s about discovering the ideal balance that fuels business growth while allowing team members to achieve a fulfilling work/life balance.Our goal is to harness the power of Agentic AI to pave the way for a future where managers can effortlessly free up precious time for both their businesses and teams. We are not just developing software; we are on a transformative journey to humanize shift work, making work/life balance accessible for all shift workers. By leveraging cutting-edge technology, we empower individuals to realize their full potential both at work and in life.Founded in 2004 and headquartered in Copenhagen, Denmark, Planday has been instrumental in crafting optimal schedules for hundreds of thousands of users globally. Since being acquired by Xero in 2021, our commitment to innovation has only strengthened.Your ImpactAs a Senior Solution Engineer, you will play a pivotal role in Planday’s go-to-market strategy, collaborating closely with Sales, Product, and Engineering teams to help customers understand how our solutions can seamlessly integrate into their operational and technical landscapes. You will serve as both a value-driven sales advocate and a technical authority, adept at translating intricate capabilities into tangible business outcomes for decision-makers.This role is crucial as we increasingly engage with more complex buyer groups across Mid-Market and Enterprise sectors, where multiple stakeholders, integrations, and technical specifications significantly influence purchasing decisions.You will bridge the gap between commercial aspirations and technical realities, ensuring that we can confidently position Planday within sophisticated customer environments while proactively mitigating obstacles that could hinder deal closures.Your ResponsibilitiesCollaborate with Account Executives on active opportunities to assess requirements and devise the optimal technical strategy.Define technical win strategies early in the sales process, identifying potential risks, dependencies, and competitive advantages.Lead technical discovery sessions and deliver demonstrations that link Planday to concrete business results.Articulate integration, security, and ecosystem considerations into clear value propositions for both technical and executive audiences.Design and develop practical proofs of concept, integrations, or tailored customer-specific solutions as needed to secure deals and demonstrate feasibility.Engage closely with Product and Engineering to address customer-specific requirements and ensure alignment with our technical capabilities.

Join our dynamic team as a Product Manager, where you will take charge of product discovery and delivery for our diverse range of digital offerings. This role is hands-on, allowing you to work closely with a small, agile team. You will establish and lead our Continuous Discovery practice, conducting regular customer interviews, designing and analyzing experiments, and translating insights into a prioritized product backlog. Reporting directly to the Head of Digital, you will collaborate daily with developers, designers, and external development partners.Continuous Discovery ResponsibilitiesLead the discovery cadence for digital products, including customer interviews, testing assumptions, and mapping opportunities.Develop and maintain Opportunity Solution Trees (OSTs) for each product to highlight the most valuable problems to tackle.Design and execute lightweight experiments (such as prototype tests, A/B tests, and concierge tests) to validate solutions prior to development.Transform qualitative and quantitative signals into clear, evidence-based product decisions.Promote a culture of continuous discovery across the team.Product Strategy & PrioritizationConvert the digital north stars into quarterly outcome targets and a prioritized product backlog.Collaborate with the Head of Digital to ensure a coherent product roadmap aligned with the KPI framework.Balance discovery initiatives with delivery, ensuring the team consistently has a clear, validated queue of projects to develop.Delivery & Stakeholder ManagementOwn the sprint backlog by creating clear and concise tickets for the development team.Communicate product progress, risks, and decisions to the Head of Digital and other stakeholders within the organization.Manage interdependencies between various digital products.AI-Enhanced Working MethodsLeverage AI tools to expedite research synthesis, ticket creation, and reporting.Develop reusable prompt patterns and workflows for recurring Product Management tasks.Minimize manual administrative tasks within the product function.Success MetricsEstablish a continuous discovery cadence within 90 days, incorporating regular interviews, live OSTs, and a validated experiment backlog.Ensure the team has a clear, outcome-oriented roadmap that is understood and trusted by the wider business.Base product decisions on customer evidence rather than assumptions.Decrease dependency on the Head of Digital for daily product prioritization.Ensure digital products are measurably progressing toward their north star outcomes.Foster strong working relationships with development partners and the internal team.We are dedicated to building a team that reflects diverse backgrounds and perspectives, and we strongly encourage applications from underrepresented groups.

About 9fin9fin is an innovative AI platform that revolutionizes global debt markets, which represent the largest asset class exceeding $145 trillion.The debt market is extensive, critical, and global; however, it is often hindered by fragmented data, cumbersome PDFs, and outdated manual processes. 9fin addresses these challenges by offering a unified platform that consolidates proprietary credit data, in-depth analysis, and valuable workflows across international markets.Currently, 9fin supports over 300 prestigious institutions globally, including leading banks, asset managers, private equity firms, law firms, and advisory services. Our business is experiencing rapid growth, particularly in the US, with exceptional retention rates driven by extensive workflow integration.We stand at a pivotal moment in our journey. With validated product-market fit and robust global demand, 9fin is on a fast track to becoming the definitive platform for debt markets worldwide.The OpportunityBecome part of 9fin’s dynamic Data, Design, Product & Engineering team, freshly funded with $50M in Series B financing. We are assembling a world-class product team poised to lead the industry.With ten established product squads and plans for expansion, we seek a Senior Product Manager to guide one of our core teams based in London as we continue to cultivate an exceptional product organization.This role offers an exciting opportunity to influence the direction of a product and a company that is leveraging technology to transform the trillion-dollar debt capital market.