Head of Customer Programs

Join the City of New York as a Program Administrator, where you will play a vital role in managing and overseeing various programs that enhance the quality of life for our residents. This position requires strong organizational skills, the ability to work collaboratively, and a commitment to public service.

Role Overview Urban Compass is seeking a Program Administrator, Leads, based in New York City. This position supports program management and daily operations, with a focus on coordinating program activities and maintaining effective project workflows. What You Will Do Coordinate program activities to help projects run smoothly Support execution of ongoing projects Facilitate clear communication among stakeholders

Role Overview The City of New York is hiring a Program Manager to oversee a range of municipal programs. This position plays a key part in keeping projects aligned with the city's strategic objectives. What You Will Do Coordinate and monitor municipal programs from planning through completion Work closely with different city departments to ensure projects stay on track Manage project schedules and deadlines Communicate regularly with stakeholders to share progress and address concerns Location This role is based in New York City.

Role Overview The City of New York is hiring a Deputy Commissioner for Policy, Programs, and Research. This senior leader shapes policy initiatives, guides program development, and directs research efforts that advance the city's mission to serve New York’s diverse communities. Key Responsibilities Shape and implement policy initiatives that address citywide priorities. Oversee the development and evaluation of programs serving New Yorkers. Lead in-depth research to inform evidence-based decisions. Foster collaboration among city departments and external stakeholders. Identify and pursue new approaches to complex municipal challenges. Ensure programs adapt to the changing needs of residents. Location This position is based in New York City.

Role Overview The City of New York is hiring a Program Innovation & Resource Development Specialist based in New York City. This position focuses on finding new opportunities for city programs and building resources to support a range of initiatives. What You Will Do Identify potential program opportunities that address community needs. Develop resources to strengthen and expand city initiatives. Contribute expertise to improve community services and support impactful projects across New York City.

Role overview The City of New York is hiring a Program Counselor to support community programs throughout New York City. The position centers on assisting residents as they participate in city initiatives designed to enhance daily life. What you will do Guide and support individuals taking part in municipal programs Connect participants with helpful resources and relevant information Coordinate with various stakeholders to keep programs responsive and effective Contribute to a positive experience for everyone involved Collaboration Regular collaboration with community members, city staff, and partner organizations is a key part of this role. The Program Counselor works to address participant needs and uphold strong standards for program delivery.

About the Role Sent is looking for an Office Administrator in New York City to help keep daily operations on track. This role handles a range of administrative duties that support the whole team. What You Will Do Manage schedules and calendars for staff Organize meetings and coordinate logistics Handle general office tasks and documentation Support team members with administrative needs What Matters Here Strong organizational skills Attention to detail Ability to keep office operations running smoothly

We are seeking a visionary and strategic Director of Programs to lead our initiatives and enhance our impact in New York City. This role is pivotal in driving program development, execution, and evaluation that aligns with our organizational goals. The ideal candidate will have a proven track record in program management, excellent leadership skills, and a passion for public service.

Role Overview The City of New York seeks a Program Manager to oversee and coordinate municipal programs focused on community engagement and service delivery. This position works closely with city officials, stakeholders, and residents to keep programs on track and aligned with the city’s strategic objectives.

The City of New York is hiring a Program Officer to support and improve community programs across the city. This position plays a key part in developing and guiding projects that reach diverse neighborhoods and residents. Key responsibilities Plan new projects and community-focused initiatives Oversee the implementation of programs throughout New York City Assess the effectiveness of ongoing projects and recommend improvements Location This position is based in New York City.

Join the City of New York as a Clearance Administrator and play a vital role in managing and maintaining clearance processes within our dynamic organization. You will be responsible for ensuring compliance, assisting in administrative tasks, and fostering effective communication among departments.

Join the City of New York as the Director of CASA Programs, where you will lead impactful initiatives that support community engagement and service delivery. In this pivotal role, you will oversee program development, manage a dedicated team, and ensure effective implementation of services tailored to the needs of our communities.

The City of New York seeks a Chief Administrative Officer (CAO) to lead core administrative operations. This executive position plays a central role in shaping how departments collaborate, with a focus on streamlining processes, ensuring compliance, and fostering a healthy organizational culture. Role overview The CAO manages administrative functions throughout the city’s organization. The role involves promoting operational improvements, supporting effective processes, and working to maintain a positive and productive workplace. Collaboration with department leaders is essential to implement best practices and uphold standards. Key responsibilities Direct administrative operations across all departments Advance operational efficiency and process improvements Ensure compliance with laws and regulations Partner with leadership to apply organizational best practices Support a constructive and engaged work environment Requirements Significant experience in public administration Leadership background in large, complex organizations Strong skills in communication and collaboration Commitment to public service and organizational progress Ability to drive change and build consensus among departments Location This role is based in New York City.

Join the New York City Mayor's Office:The Mayor’s Office oversees essential city services across all five boroughs, coordinating public agencies and managing public property. Our administration is committed to enhancing affordability, tackling inequality, improving public safety, and driving effective service delivery to strengthen New York City’s economy. We are dedicated to leadership, transparency, fairness, and efficiency, and we actively welcome diverse talents from various sectors to join our mission. For current job opportunities, visit our careers page.Collaborate with a Dynamic Team:The Office of the First Deputy Mayor ensures the efficient operation of City government, focusing on top priorities like creating opportunities for youth and fortifying civic infrastructure. This office collaborates with stakeholders both within and outside of city government to develop, coordinate, and implement policies and operations that are equitable and sustainable.The Strategic Coordination and Operations team, part of the First Deputy Mayor’s portfolio, advances a coordinated government approach to Mayoral priorities. The team aids agency partners by identifying solutions to programmatic challenges, conducting research and analysis to support innovative approaches, and formulating policy and operational recommendations. Team members engage in research, project management, data analysis, and collaboration with key city partners including the Law Department and the Office of Mass Engagement to drive a multi-faceted strategy in support of city agencies.This team plays a crucial role in executing Executive Order 12 and in managing budgetary savings goals. Additionally, the team supports the First Deputy Mayor in overseeing the Interagency Response Committee (IRC) established by Executive Order 13. This involves tracking federal actions that may affect the well-being of New York City and its residents. Collaborative efforts across agencies are essential to address challenges and propose effective solutions.Your Role as a Senior Program Advisor:As a Senior Program Advisor, you will be responsible for:- Creating systems to effectively track and coordinate with IRC lead agencies on pivotal impacts across policy, operational, and financial domains.- Collaborating with agencies to identify recommendations and solutions through research, proposal drafting, and operational support.- Implementing strategies with agency leaders to monitor data and identify key trends.

Join the City of New York as an Administrative Supervisor, where you will play a crucial role in overseeing administrative operations and ensuring efficiency across various departments. You will lead a team of administrative professionals, providing guidance and support while fostering a collaborative work environment.

Join the City of New York as a Clearance Administrator, where you will play a vital role in supporting various administrative processes. Your responsibilities will include managing clearance documentation, assisting with compliance requirements, and collaborating with different departments to ensure the smooth operation of city functions.

Role Overview The City of New York is seeking a Clearance Administrator to manage clearance processes and support compliance efforts across departments. This position is based in New York City. Main Responsibilities Oversee clearance procedures to ensure they meet regulatory requirements Monitor and maintain accurate records related to clearance activities Work with multiple departments to facilitate smooth and timely operations Identify opportunities to improve workflow efficiency What Helps in This Role Strong attention to detail Organizational skills for managing multiple tasks and deadlines Ability to communicate clearly with colleagues across the organization

Role overview The City of New York seeks a Clearance Administrator to manage clearance processes and support compliance initiatives within New York City. This position plays a key part in ensuring procedures are followed accurately and efficiently across departments. What you will do Manage clearance procedures from start to finish Monitor compliance with applicable regulations and policies Coordinate with internal teams to keep processes on track Maintain thorough records and documentation for all clearance activities Look for ways to improve process efficiency without sacrificing accuracy Requirements Keen attention to detail and strong organizational skills Ability to handle multiple tasks and meet deadlines Effective communicator who collaborates well with different departments Dedication to maintaining high standards for accuracy and compliance

Join the City of New York as a Clearance Administrator. In this pivotal role, you will be responsible for managing and processing clearances to ensure compliance with regulations and policies. Your attention to detail and organizational skills will be crucial in maintaining the integrity of our clearance processes.