Head of Content & Strategy

About the Role At Chime, we are redefining banking with a mission rooted in purpose rather than profit. We are on the lookout for a passionate Content Designer to join our dynamic Product Design team, contributing to consumer-facing product experiences that serve millions of members. In this influential role within a compact yet powerful content design team, you will take ownership of content across the Spending, Savings, and Investing domains. You will collaborate with designers, product managers, researchers, engineers, and product marketers to simplify complex financial concepts, ensuring that our content significantly enhances the member experience. The base salary for this position ranges from $170,000 to $235,000, commensurate with experience. Full-time employees are also eligible for bonuses, a competitive equity package, and comprehensive benefits. The actual base salary may exceed this range based on your location, skills, qualifications, and experience. In This Role, You Can Expect To Lead content design for specific product areas, enhancing clarity and quality across user experiences in Chime’s mobile applications and digital platforms. Collaborate closely with cross-functional teams to influence product strategy through impactful content from concept to launch and beyond. Create and polish clear, inclusive, and engaging content for product flows, feature messaging, system feedback, and microcopy. Use informed decision-making to shape content within your areas, contributing to naming conventions, taxonomy, and information hierarchy. Collaborate with Design and Brand partners to refine and evolve Chime’s product voice and tone. Leverage research insights, data, and experimentation to validate content decisions and drive continuous improvement. Help scale content design at Chime by developing guidelines, documentation, and streamlined systems that ensure consistency and quality. To Thrive in This Role, You Have Proven experience in designing content for consumer-focused digital products, with a solid grasp of UX principles and mobile-first best practices. A portfolio showcasing comprehensive ownership, user-centered writing, and an ability to work autonomously. Confidence in guiding content decisions in ambiguous contexts and influencing cross-functional teams through reasoned craft. A holistic perspective on user journeys while maintaining high standards for in-product copy. Experience in contributing to content systems, guidelines, or scalable patterns within a product environment.

Join Pinterest as a Senior Content Designer in our Growth team, where you will be at the forefront of crafting engaging content that drives user acquisition and retention. In this role, you will collaborate with cross-functional teams to develop innovative content strategies that enhance user experience and support our growth objectives.

Join LeadBank as a Content Designer and play a pivotal role in shaping our in-product communication and platform-wide messaging. Collaborate with designers, product managers, and engineers to create language that simplifies financial processes, clarifies user intent, and fosters trust.This position merges UX writing with content strategy, as you will establish our product's voice while ensuring it aligns with our overall brand across various channels. Your contributions will include developing naming conventions, voice and tone guidelines, and scalable content documentation.Ideal candidates view writing as a design element, adept at navigating ambiguity, simplifying complex workflows, and ensuring precision in every user interaction. You should have a proven history of integrating effective marketing strategies with in-product content, alongside a firm understanding of financial and banking concepts.

About Our TeamAt OpenAI, we are driven by our mission to ensure that general-purpose artificial intelligence serves the best interests of humanity. The ChatGPT team is at the forefront of this endeavor, blending research, engineering, product development, and design to bring groundbreaking AI technology to users worldwide. Our diverse audience relies on ChatGPT in their daily lives, and we are committed to learning from our deployments while promoting responsible and safe AI usage.Design is pivotal in achieving our objectives. To fulfill our mission, we strive to make our technology both intuitive and accessible. We are looking for a talented Content Designer who can create user-friendly, aesthetically pleasing products that challenge the boundaries of innovation. As an early member of our team, you will significantly influence our product direction and design ethos.Role OverviewIn this dynamic role, you will work closely with a dedicated team of product designers and cross-functional collaborators to shape the product experiences of today and tomorrow. You will be involved in the comprehensive design process for new features and enhancements across a variety of OpenAI products, helping to guide our future as we adapt our technology, product offerings, and design strategies.This position is available at our San Francisco or New York offices, and we provide relocation support for new hires.Key Responsibilities:Contribute to the overall design vision and product strategy at OpenAIDeliver high-quality products and refinements, from initial concepts to polished prototypes and visualsCollaborate closely with engineering, product management, AI research, and design teams to shape both long-term strategies and immediate initiativesConduct user research to gain insights into our audience and enhance our productsContribute to the development and evolution of our design systemHelp cultivate our design culture and support the growth of our teamYou Are a Great Fit If You:Bring 4+ years of experience in delivering large-scale software productsHave a portfolio that demonstrates your content design expertise and a commitment to qualityEnjoy tackling complex interaction design challengesPossess excellent communication skills and a collaborative spirit

As a Senior Content Designer at Mindlance, you will be responsible for crafting engaging and effective content strategies that elevate user experience. You will collaborate with cross-functional teams to create compelling narratives and design user-centric solutions. Your expertise in content design will help shape the way users interact with our products.We are looking for someone who is passionate about creating meaningful content and has a strong understanding of design principles. If you thrive in a fast-paced environment and are eager to innovate, we would love to hear from you!

Join DoorDash as a UX Design Engineer specializing in content tooling, where you will play a pivotal role in enhancing user experiences through innovative design strategies. You will collaborate with cross-functional teams to create intuitive and effective content management solutions that empower our users and drive engagement.Your expertise will shape the future of our content tools, ensuring they are user-friendly and meet the needs of both internal and external stakeholders. We are looking for a creative thinker who is passionate about designing seamless user experiences.

Join Pinterest as a Senior Staff GenAI Content & Conversational Designer focused on Monetization. In this role, you will be a key contributor to shaping user experiences that drive engagement and revenue through innovative AI-driven content strategies.Your responsibilities will include collaborating with cross-functional teams to design, implement, and optimize conversational interfaces and content strategies that resonate with our audience. You will play a crucial role in enhancing the monetization aspects of our platforms while ensuring a seamless user experience.

At Scribd, Inc., we are dedicated to enhancing human understanding. Our suite of products—Scribd®, Slideshare®, Everand™, and Fable—empowers billions around the world to transcend mere access and gain valuable insights, practical applications, and expertise.Our CultureWe foster an environment where employees can be authentic and courageous; where we engage in constructive debates and commit to each other as we navigate changes. Every team member is encouraged to take initiative as we prioritize our customers' needs.We believe that optimal performance emerges when personal flexibility is harmonized with a strong sense of community. Scribd Flex allows employees to choose their work styles and locations that best suit their productivity, while still committing to intentional in-person gatherings that enhance collaboration and culture. All employees, irrespective of their location, are required to attend occasional in-person meetings.What do we seek in our new hires? At Scribd, Inc., we value "GRIT"—a blend of passion and perseverance toward long-term goals. This mindset shapes our work culture: setting and achieving Goals, delivering meaningful Results, contributing Innovative ideas, and strengthening our Team through collaboration.The TeamOur design team simplifies complex concepts, aiding millions in learning, exploring, and sharing knowledge daily.We are committed to our customers and design with a business-first mindset. We favor proactive approaches and transparent communication, engaging in open discussions to elevate our ideas and craftsmanship. We celebrate our successes, learn from setbacks, and maintain a sense of humor throughout.The RoleWe are looking for a Product Design Manager to lead our User-Generated Content (UGC) Design team, responsible for team performance and the execution of projects within a complex, systems-oriented environment.In this role, you will collaborate closely with our Principal UGC Design Lead, who drives both the craft and strategic vision. Your responsibility will include refining design thinking, upholding standards, and translating strategies into clear priorities for effective delivery.

As the Head of Content at virio, you will spearhead our content strategy and development, overseeing the creation and execution of engaging content that resonates with our audience. You will lead a talented team of content creators, ensuring that all materials align with our brand's voice and objectives while driving engagement and growth.

About the Opportunity As a Field Enablement Program Manager at Contentful, you will be instrumental in developing and implementing programs that enhance the capabilities of our Go-To-Market (GTM) teams, encompassing Sales, Solution Engineering, Customer Experience, and Partner Management. Your objective will be to foster field readiness through impactful enablement initiatives that enhance knowledge, refine skills, and promote effective leadership throughout both pre-sales and post-sales processes. What You Will Experience Become a part of a dynamic and high-impact Enablement team that influences field performance and strategic results across global GTM segments. Design and execute structured enablement programs specifically tailored for Sales, Solution Engineering, Customer Experience, and Partner Management roles. Collaborate closely with our Sales and broader Field leadership team on initiatives that enhance core Sales capabilities and stimulate revenue growth. Lead cross-functional collaboration with Marketing, Finance, Human Resources, and Operations to support comprehensive enablement objectives. Drive measurable performance improvements by utilizing KPIs, dashboards, and feedback mechanisms to enhance enablement results. Serve as a program owner and facilitator, conducting both in-person and virtual training sessions, e-learning experiences, and onboarding integration. Ensure alignment with Sales Readiness tools, learning pathways, and best practices in content management. What You Need to Succeed 3–5 years of experience in Enablement, Program Management, Sales, or Customer Experience roles. A strong grasp of key Sales roles, GTM processes, and performance metrics to effectively collaborate with Sales leadership on initiatives that enhance core Sales capabilities and drive revenue growth. Experience in training delivery or a strong inclination towards engagingly delivering in-person/virtual training to Field teams. Exceptional project management abilities with a proven track record of prioritizing and executing complex initiatives successfully. Ability to operate autonomously, with experience in collaborative environments, both remote and in-office. Strong communication and facilitation skills, adept at simplifying complex information for diverse audiences.

tl;dr: At Sphinx, we are revolutionizing compliance for banks and fintechs through the use of AI agents that function like human analysts. The narrative in this sector is underrepresented, presenting a unique opportunity for the right candidate. We are seeking a Head of Content to be the voice of Sphinx, crafting a comprehensive content strategy from the ground up across various formats and channels. If you have the ability to create engaging blog posts that resonate with banking executives, produce podcasts that capture attention, and approach outdoor advertising and newsletters with the same enthusiasm, we want to hear from you.BackgroundBefore funds can be transferred or accounts opened, compliance checks must be performed to ensure no illegal activities are involved. However, the current compliance process is flawed.Sphinx is at the forefront of this transformation, developing AI analysts capable of operating within browsers, APIs, and internal systems just like human counterparts, automating processes such as AML, KYC, KYB, and transaction monitoring from start to finish.Our technology empowers financial institutions to reduce manual labor by 90%, slash compliance costs by four times, and streamline onboarding processes. We have earned the trust of major players across the U.S., Canada, Europe, and Latin America.Our product is beloved by users. From inception, content creation has been driven by the founders, yielding successful results. Now, we need a talented individual to take our existing framework, expand it across all channels and formats, and develop a scalable content engine.Why Join Sphinx?Define Our Brand: You will have the freedom to build Sphinx’s voice, visual identity, and content strategy without any existing constraints or legacy guidelines.Compelling Narrative: We are transforming a $200 billion manual industry with effective AI solutions. Our clients experience a significant reduction in manual tasks. The story is there; we simply need a skilled storyteller.Diverse Content Formats: This role is not limited to writing blog posts. You will engage in various media including text, video, podcasts, newsletters, social media, physical campaigns, and any innovative formats you envision.Proven Success: We have never lost a deal to competitors; every RFP we've participated in has been won. Exceptional content will further enhance our already thriving business.Small Team, Large Impact: Our co-founders have previously sold an AI company, developing machine learning systems that scaled to millions of users and secured contracts with major banks. Our small, dynamic team in San Francisco is committed to making a difference.

Are you a creative storyteller with a passion for crafting compelling content? Join our team as a Content Manager at Mindlance Inc. in the vibrant city of San Francisco. In this role, you will lead the development and execution of engaging content strategies that resonate with our audience and enhance brand visibility.As a Content Manager, you will collaborate closely with cross-functional teams to ensure all content aligns with our business goals and marketing initiatives. You will have the opportunity to mentor junior writers, oversee content production, and analyze performance metrics to continually refine our approach.

Casap is an innovative Series A startup based in San Francisco, having successfully raised over $30 million from prominent investors such as Emergence, Lightspeed, and Primary Ventures. Founded by seasoned product leaders from renowned companies like Robinhood and Chime, our mission is to revolutionize banking operations by automating dispute processes and combating friendly fraud. Our groundbreaking solutions have garnered attention and admiration from everyday users to leading names in the finance sector.We are seeking a passionate and strategic Director of Content Strategy who will craft engaging narratives that inform and inspire leaders in financial institutions about our rapidly expanding automation and artificial intelligence solutions.ResponsibilitiesDesign and implement a comprehensive content strategy across all platforms, simplifying intricate fraud and banking concepts into compelling narratives tailored for credit union and bank executives at various stages of their decision-making process.Produce impactful content such as presentations, one-pagers, thought leadership pieces, videos, and customer testimonials that enhance brand awareness and drive conversions.Lead content planning and campaign initiatives in collaboration with sales, product, and executive teams to ensure alignment of messaging with business objectives.Work closely with the CEO and subject matter experts to develop thought leadership content that positions Casap as a thought leader in the fintech space.Supervise external creative partners (agencies, freelancers) while ensuring strategic alignment and maintaining high-quality standards.Leverage data and performance metrics to refine content effectiveness and guide future strategies.Qualifications4-8 years of proven experience in content strategy, brand storytelling, or marketing communications, ideally within the fintech, financial services, or B2B technology sectors.Outstanding writing and content creation abilities, with a portfolio showcasing the talent to distill complex technical concepts for executive audiences.Demonstrated experience in developing executive-level materials including presentation decks, one-pagers, and thought leadership content.Strong collaboration skills to engage with various stakeholders across departments, including sales and product teams.A data-driven mindset, with the ability to analyze content performance and apply insights to enhance future initiatives.

Contentful is seeking a passionate Senior Technical Enablement Architect to join our dynamic team in San Francisco. In this pivotal role, you will drive the technical enablement strategy, empowering our clients to maximize the value of our content infrastructure. You will collaborate with cross-functional teams to design and implement solutions that enhance user experience and streamline workflows.

About the OpportunityJoin Contentful’s Professional Services team as a Senior Personalization Solution Architect, where your deep expertise in personalization and experimentation will drive innovative solutions. This role is tailored for a seasoned practitioner who has successfully built, operated, and scaled personalization programs in a production environment and possesses the hands-on technical skills necessary to implement these programs within modern, composable architectures.This is a specialized Solution Architect position focused on personalization, requiring strong opinions and substantial real-world experience in audience strategy, decision-making, experimentation, and measurement. You will also need to design and deliver high-quality technical implementations utilizing Contentful Personalization.Your collaboration with customer engineering, product, and marketing teams will be crucial in designing and implementing advanced personalization and experimentation strategies. As a vital customer-facing extension of Contentful’s Product and Engineering teams, your efforts will significantly mitigate implementation risks, expedite time to value, and enhance feedback loops into product development—especially for complex personalization use cases.What to Expect?Leadership in Personalization & ExperimentationOwn the comprehensive design of personalization and experimentation programs, which includes:Audience and segmentation strategies based on behavioral, contextual, and first-party data.Experience decisioning models that effectively balance relevance, performance, and governance.Experimentation frameworks (A/B, multivariate, holdouts) with well-defined hypotheses and success criteria.Devise scalable personalization strategies that responsibly incorporate:Guardrails to avoid over-personalization, bias, and compromised user experience.Strategies for global, multi-brand, or multi-region deployments.Trade-offs between targeting precision, latency, and operational complexity.Establish measurement approaches linking:User behavior → decisioning logic → exposure → business outcomes.Serve as a domain authority on personalization and experimentation in customer interactions, adeptly guiding both technical and non-technical stakeholders through best practices, limitations, and trade-offs.Technical Solution Architecture & Hands-On DeliveryArchitect and implement end-to-end personalization solutions that meet client needs.

At Drivetrain, we are dedicated to empowering businesses by providing them with a robust financial planning and decision-making platform that enables predictable growth and achievement of their objectives.As a fully remote-first company based in the San Francisco Bay Area, Drivetrain was established in 2021 by former Google employees. We are rapidly expanding, fueled by support from top venture capital firms. Remote-friendly: We unite talented individuals from across the globe, offering them significant autonomy and trust. Open & transparent: We believe that when our team members have access to all necessary information, they can produce their best work. Idea-friendly: We encourage a culture of innovation where everyone can propose new ideas and contribute to positive change. We empower the best ideas to flourish. Customer-centric: We adopt a product-led growth strategy, continuously learning from our customers to enhance our software solutions.Why This Role MattersAs we continue to grow, SEO has become one of our key growth strategies, and we are now looking to expand further.We are seeking an SEO Content Specialist who will play a crucial role in our content strategy: developing briefs, editing content, implementing SEO best practices, and sharing our work with a vast audience.In collaboration with our Content Lead, you will gain insights into managing a successful B2B content operation.This is a hands-on position ideal for someone detail-oriented, familiar with processes, and eager to advance into SEO or content marketing leadership.What You’ll OwnTransform concepts into structured, audience-focused briefs.Edit articles for clarity, coherence, tone, and relevance to our readers.Optimize content for SEO, AEO, and readability.Monitor content progress, manage our team of writers, and ensure a seamless publishing process.Assist in scaling our publishing efforts while maintaining quality and efficiency.

The Company You’ll JoinCarta is at the forefront of transforming the landscape of venture capital, private equity, and private credit. Our platform connects founders, investors, and limited partners through innovative software tailored for the unique needs of the industry. With over 65,000 companies across more than 160 countries relying on us, Carta provides foundational tools for building, investing, and scaling with confidence.Our Fund Administration platform supports over 9,000 funds and Special Purpose Vehicles (SPVs), managing nearly $185 billion in assets. Recognized by industry leaders like Fortune, Forbes, Fast Company, and Great Places to Work, Carta is pioneering the future of private market infrastructure.We are committed to creating a comprehensive ERP platform designed specifically for private markets, addressing the limitations of traditional ERP solutions. Our innovative software redefines the Office of the Fund CFO, positioning private markets to operate seamlessly like public markets.For more insights into our office culture and values, visit our Carta careers page.The Challenges You’ll TackleAs the Head of GTM Content at Carta, you will lead a dynamic team of editors, content strategists, and writers to craft exceptional B2B content. You will ensure the delivery of timely, accurate, and impactful content that resonates within the evolving private markets ecosystem, which includes private equity firms, venture capitalists, private credit firms, and the limited partners supporting them. You will define the vision, voice, and strategy for our expanding content function and integrate it more effectively into Carta’s marketing initiatives.Reporting directly to the Vice President of Communications, you will oversee the development and execution of audience-focused content that aligns with critical business objectives, guiding prospects through the marketing funnel—from SEO-driven educational content to engaging mid-funnel assets that generate demand, and finally to sales enablement and client success stories that convert leads into customers.Furthermore, you will spearhead innovative content formats and strategies that push beyond conventional boundaries, positioning Carta for sustained success in the future.

Cresta seeks a Growth Content Manager to drive content strategy and support growth and engagement targets. This hybrid position is available in New York, NY or San Francisco, CA. Key responsibilities Create, curate, and refine content across multiple platforms, ensuring each piece aligns with marketing goals. Collaborate with teams throughout Cresta to produce content that resonates with the intended audience and reinforces the brand. Review and interpret performance data to adjust content approaches and boost results. Contribute to strategic initiatives focused on increasing user engagement and improving conversion rates. Location This role follows a hybrid schedule in either New York, NY or San Francisco, CA.

Join Hive as a Technical Content Writer and be part of a dynamic Marketing Team. In this role, you will craft engaging and informative content across various platforms, including our Hive Engineering blog, newsletters, white papers, and opinion pieces. You will juggle multiple projects daily and work closely with our design team based in India. We are seeking a meticulous individual who thrives under deadlines and possesses a knack for storytelling. Your creativity and technical insight will enable you to produce data-driven content that resonates with our audience. A strong writing portfolio and a solid grasp of technical concepts are highly favored. This is an exceptional opportunity to witness the inner workings of a rapidly growing startup in the AI sector.