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Hardware Sustaining Engineer

On-site Full-time $83K/yr - $104K/yr

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Experience Level

Experience

Qualifications

What We Expect From You:Bachelor's degree in Computer Science, Engineering, or a related field. A willingness to learn and adapt in a fast-paced environment. Strong problem-solving skills and attention to detail. Ability to work collaboratively in a team-oriented environment. Experience in data center operations and hardware management is a plus.

About the job

DigitalOcean is hiring a Hardware Sustaining Engineer in Denver. This role supports the backbone of our cloud platform: the hardware infrastructure that powers our global server fleet. The position reports to the Manager of Infra::Machines::Design.

Role Overview

The Hardware Sustaining Engineer focuses on optimizing and troubleshooting data center hardware at scale. The work centers on keeping our server hardware, cabling, and networking equipment reliable and efficient, so customers can stay focused on their priorities. This position is part of a collaborative team that addresses new challenges as DigitalOcean expands its data center capabilities and explores new technologies.

What You Will Do

  • Work as a key member of the Sustaining Engineering team within the Infra::Machines::Design Organization.
  • Oversee server hardware, cabling, and networking components throughout their lifecycle.
  • Monitor the #machines channel and MACHINES JIRA project, responding to issues and driving them to resolution.
  • Participate in a 24/7 on-call rotation with the team.
  • Serve as Tier 2 escalation support for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) on hardware and firmware matters.
  • Develop and maintain standards and practices for DigitalOcean hardware operations.
  • Collaborate with teams such as Qualification, Firmware, Fleet Lifecycle Engineering (FLE), Foresight, and Infrastructure Services to solve tooling, firmware, hardware, and operational challenges.
  • Support the creation of tooling and runbooks to improve operational processes for hardware and firmware management.
  • Coordinate with Operations teams to define monitoring thresholds, failure modes, and alerting protocols.
  • Troubleshoot root causes of failures and help implement preventive solutions.
  • Promote higher standards in our cloud infrastructure by identifying and adopting best practices from the industry.

About DigitalOcean

DigitalOcean is committed to simplifying cloud infrastructure for developers and businesses alike. Our mission is to empower innovators by providing the tools they need to build, manage, and scale applications effortlessly in the cloud. Join us to be part of a company that values collaboration, creativity, and making a real difference in the tech community.

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