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Hardware Sustaining Engineer at DigitalOcean | San Francisco

DigitalOceanSan Francisco
On-site Full-time $83K/yr - $104K/yr

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Contribute as a member of the Sustaining Engineering team within the Infra::Machines::Design Organization. Support server hardware, cabling, and networking equipment throughout its operational lifespan. Monitor the #machines channel and the MACHINES JIRA project to identify and resolve issues. Participate in a 24/7 on-call rotation with team members. Serve as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components. Establish and uphold standards and practices for DigitalOcean hardware operations. Collaborate closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to tackle tooling, firmware package, hardware component, and operational concerns. Assist in the development of tools and runbooks to fill operational gaps related to hardware and firmware operations. Coordinate with Operations teams on monitoring thresholds, failure modes, and alerting. Help troubleshoot failure causes and implement measures to prevent future occurrences. Enhance the quality of cloud infrastructure delivery by identifying and adopting industry best practices.

About the job

DigitalOcean is looking for a Hardware Sustaining Engineer in San Francisco to help improve and maintain the hardware that powers our global cloud platform. This role supports the Infra::Machines::Design team, focusing on the server fleet and data center infrastructure.

What you will do

  • Optimize and troubleshoot large-scale data center hardware to keep systems running smoothly for our customers.
  • Enhance and support the hardware and firmware that form the backbone of DigitalOcean’s server infrastructure.
  • Work with a collaborative team to address new challenges as we grow our data center presence and expand cloud capabilities.
  • Explore and evaluate advanced technologies to strengthen our hardware support.

Who we’re looking for

  • Experience with data center hardware maintenance and troubleshooting.
  • Interest in scaling infrastructure and supporting cloud services.
  • Comfort working in a collaborative, growth-focused environment.
  • Enthusiasm for learning and applying new technologies.

About DigitalOcean

DigitalOcean builds simple, scalable cloud solutions for developers and businesses. Our teams value learning, teamwork, and making a real impact for customers worldwide.

About DigitalOcean

DigitalOcean is a leading cloud infrastructure provider focused on simplifying cloud computing for developers and businesses. We empower innovators by providing a robust platform that allows them to build, deploy, and scale applications effortlessly. At DigitalOcean, we are dedicated to fostering a culture of collaboration, learning, and fun while making a meaningful impact in the tech community.

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