About the job
Company: Lightspeed Commerce Inc.
Location: Montreal, Quebec, Canada
Role Overview
Lightspeed Commerce Inc. is hiring a Hardware Quality Engineer to strengthen and refine quality systems across a broad hardware portfolio. This includes payment terminals, printers, networking equipment, tablets, and POS accessories. The role focuses on setting high performance standards, catching failures early, and resolving technical issues for all devices.
What You Will Do
- Define and maintain a quality strategy, including a unified testing framework, quality gates, and acceptance criteria for hardware products.
- Lead investigations into hardware failures, perform root cause analysis, develop containment plans, and oversee their execution.
- Set up and manage supplier performance monitoring and inspection plans for incoming inventory.
- Support triage and disposition decisions for product returns.
- Publish regular quality dashboards and reports for stakeholders and company leadership.
- Work closely with other teams to help meet organizational goals, even when tasks fall outside the typical scope.
What We’re Looking For
- At least 7 years of experience in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices, peripherals, or accessories.
- Direct experience developing test plans, validation protocols, sampling plans, and quality launch gates.
- Strong troubleshooting skills for hardware issues in the field, including knowledge of networking basics and device OS behavior/logs to diagnose failures and support root cause analysis.
- Demonstrated expertise in root cause analysis, CAPA/8D processes, and managing supplier relationships (scorecards, audits, escalations).
- Analytical mindset with the ability to extract insights from RMAs, support tickets, and operational systems to spot trends.
- Experience working with cross-functional teams, including Product, Hardware Operations, Support, and Sales.
How You Work
- Take ownership: work independently, show initiative, and embrace responsibility, even when things are ambiguous.
- Make decisions based on data, focusing on trend analysis, defect data, and supplier performance metrics.
- Communicate clearly, translating technical challenges into business impacts and keeping stakeholders aligned through proactive documentation.

