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Hardware Operations Lead - Level 3

FluidstackBuffalo, NY
On-site Full-time $100K/yr - $180K/yr

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Experience Level

Manager

Qualifications

Essential QualificationsProven experience in troubleshooting server hardware and network components. Understanding of network protocols and familiarity with various networking devices. Basic Linux administration skills. Desirable QualificationsExperience with GPU server configurations. Relevant educational background or certifications in hardware operations.

About the job

Join Fluidstack as a Hardware Operations Lead

At Fluidstack, we are revolutionizing the infrastructure for cutting-edge intelligence. Collaborating with leading AI laboratories, government entities, and major corporations such as Mistral, Poolside, and Meta, we aim to provide compute capabilities at unprecedented speeds.

Our mission is to expedite the realization of AGI. We pride ourselves on our high-performance infrastructure and are fiercely dedicated to our customers' success. If you possess a strong sense of purpose, a relentless pursuit of excellence, and a willingness to work diligently to shape the future of intelligence, we invite you to join our innovative team.

About Our Team

The Datacenter Operations team is pivotal to our rapid expansion, responsible for the deployment and management of our hyperscale datacenters. This team oversees the entire lifecycle of our hardware fleet, ensuring that our infrastructure solutions are both scalable and reliable.

Key Responsibilities

  • Install, deploy, and assist in the configuration of server and networking equipment.

  • Participate in rotating shifts and be available for on-call duties to meet our 24/7 service-level agreements (SLAs).

  • Replace server and network components as necessary while ensuring asset tracking accuracy.

  • Assist in network troubleshooting, including cable diagnostics and replacements.

  • Ensure high levels of system reliability by efficiently managing and resolving support tickets, including escalations from junior technicians.

  • Act as the first response for onsite incidents, coordinating with subject matter experts in datacenter engineering and infrastructure.

  • Provide onsite support for various initiatives while fostering positive collaborative relationships with customers, partner teams, vendors, and internal stakeholders.

Basic Qualifications

  • Experience troubleshooting server hardware, including server boot issues (POST, BIOS, PXE, IPMI, BMC).

  • Proficiency in network protocols (TCP/IP, Ethernet) and familiarity with network hardware (console, copper/fiber cabling, switches, routers).

  • Basic knowledge of Linux administration.

Preferred Qualifications

  • Hands-on experience with GPU servers (H100, B200, GB200, etc.).

  • Diploma or professional certifications related to hardware operations.

About Fluidstack

Fluidstack is at the forefront of creating infrastructure for advanced intelligence. We collaborate with top-tier AI labs, government bodies, and leading enterprises to deliver compute power at unparalleled speeds. Our commitment to excellence and our customers' success drives us every day.

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